Évaluations des clients Pecos Sinclair

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Pecos Sinclair

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Michael S. le

Évaluation :

They told me it would cost 45 dollars, and they charged me 175$ They had told me after the payment that a deposit was taken out and that I would get it back however I only received some of the money back. They charged me 100$ so how come they said 45$? Please contact me on how to fix this!

KRISTA M. le

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Le client n'a pas laissé de commentaire.

Troy T. le

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Not the fault of this location, my original location did not have a truck available and I was never notified. I was told that it was a problem with the national scheduling service. I will be calling to complain.

Elizabeth M. le

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Had to do everything over the phone, had to move another van before I could take the van I ordered, van was very dirty with cigarette smell, trash, and dog hair

diane S. le

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Wanted me to take it to another location. Not helpful at all.

Michael A. le

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Le client n'a pas laissé de commentaire.

Erin H. le

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This service was a joke! NOTHING was right about what I reserved online! They gave me a smaller truck than I ordered, they changed the location to a further pick up spot, and pushed the pickup time 3 hours later and it took 1 hour to even pick up our truck since it was a tiny gas station. Overall: HORRIBLE EXPERIENCE. TAKE YPUR MONEY ELSEWHERE

valerie M. le

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Le client n'a pas laissé de commentaire.

JU HYUNG J. le

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The personnel didn't check the amount of gas left and also charged the gas price. I did return the trunk with the same amount of gas when i rented it.

Robert D. le

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Worst experience ever! Terrible location. Truck had cigarette butts and flattened cardboard in the back. Empty soda can in cab. The pads we rented were not there. Had to go to an actual UHaul location 20 miles away to get the pads. Had done express check in online but had to do everything all over at this gas station. Did not request this pick up location. Was assigned there which was a huge inconvenience to us. Called UHaul when we received notification of the pick up location we didn’t request but they wouldn’t change it. This was a one way rental and we needed the truck. They offered to add more miles to our contract but what they should have done is given us credit for the gasoline for the extra miles we had to drive to pick it up and then drive to another place to get the furniture pads.

Savannah B. le

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Arrived on location , was told to go to liquor store to find someone name Sam. Very unprofessional. The truck reeked of cigarettes and the last person who used it must has smoked 3 packs in the cab. There was half used cigarettes on floor and chair and ashes every where the steering wheel was sticky and someone had left food and trash inside . Luckily I cleaned it out myself because the odor was so strong . Terrible experience . On top of that when I returned the vehicle the guy told me atleast 5 times to pay cash and I'm like I already paid and the uhaul agent was not "on-site" at that moment . It was a very sketchy situation and unsanitary. Other then that the truck was big and easy to drive.

Amber R. le

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The original location had weeks notice I was coming and didn't have rental truck. They were easy to use and super nice at the new location

toeees C. le

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Le client n'a pas laissé de commentaire.

jo S. le

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Le client n'a pas laissé de commentaire.

Meagan S. le

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My truck was dropped off 5 minutes after the store closed. The key drop is not clearly marked so we hung onto the key until the next morning and took it back . The store is now trying to charge my for an extra day. I definitely will not be using uhaul or it's neighborhood rental spots after this. I'm disgusted. I could have just left the key in the truck to be stolen or hanging on the door. God forbid someone is courteous and keeps the property from being stolen, all because their key drop isn't clearly marked

Aidan D. le

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I believe the mileage on the truck I used was recorded incorrectly when I picked it up resulting in me paying more when I returned it. Though I do take responsibility for not double checking the mileage upon pickup, no one at the pickup location was willing to assist me. I was only told “we have no control over that, sorry dude”. Overall the employees at this Sinclair were not thorough or friendly.

olivia M. le

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Awful customer service didnt have my order ready when I gave my confirmation number wanted to make me pay twice for another uhaul gave me and my husband the run around for over an hour poor customer service will not be using this service again

shantel L. le

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Odor of truck interior was repulsive, I had to wait for the arrival of the supervisor to get the truck. I dropped the truck off earlier than intended to a clerk in the store and he didn't look it over nor did the owner when I picked it up. I hope there are not any charges other than what I used it for as there is no way for the staff to distinguish damages being they do not do a walk through.

Brian T. le

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I have had slot of experience with UHaul and have always been very happy and satisfied with service... Until now. I had a reservation and was on time, but the location where I p/u the truck had no idea what they were doing. I did the rental on my cell phone and still didn't get the truck for 1hr. I can't believe UHaul is letting this place represent their name!!! Worst experience ever. Congrats Pecos, at least your at the top of that list!!!

valerie V. le

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There was no dolly, the truck had a bit of shaking

Christopher A. le

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Le client n'a pas laissé de commentaire.

Erica B. le

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Very clean and nice customer service

LINDA R. le

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Le client n'a pas laissé de commentaire.