Customer Reviews for Peninsula Ace Hardware
(U-Haul Neighborhood Dealer)

2 864 évaluations

210 Monticello Ave   Williamsburg, VA 23185

(757) 220-2235

Heures d’ouverture

  • Mon-Sat: 7:30 am–7 pm
  • Dimanche : de 9 h a.m. 4 h p.m.

Services dans cet établissement :

Pour nous contacter

(757) 220-2235

210 Monticello Ave
Williamsburg, VA 23185

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sat: 7:30 am–7 pm
  • Dimanche : de 9 h a.m. 4 h p.m.
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

Had to wait in line to receive my rental and was told I can return it the next day at the time I finally received my rental (over thirty minutes later than reservation time). Upon returning it the next day at the time agreed upon I was charged an additional days rental fee for returning it late which I was never told of that charge in person I noticed the charge on my card later in the day. I called the Ace Hardware manager in charge of the Uhaul department who rudely told me he will not remove the late charge I will need to TRY to get reimbursed from Uhaul and hung up on me. Thankfully after a call to Uhaul customer service I was reimbursed. However I should have never been charged for their incompetence in the first place. I will continue to use Uhaul just never again from Peninsula Ace Hardware.

Christopher C 
Évaluation :
5

Great service from friendly people. It is my go to store.

Laura F 
Évaluation :
5

All good

Bill A 
Évaluation :
5

Great customer service at the Ace on Monticello Avenue in Williamsburg! This was our second experience with them on the U-Haul front, and we were not disappointed either time!

Jeffrey C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anna M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steven r 
Évaluation :
5

Expert staff promptly hooked me up and ensure all lights were working.

Robert H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William B 
Évaluation :
5

The people at Ace were very helpful and the rate for rental was good value.

Cherri S 
Évaluation :
5

Staff provided excellent service for both check in, pick up and return. Trailer pulled like it wasn't even hooked up.

Gary S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LATORIA L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald R 
Évaluation :
5

Great location and customer service to thanks everyone!!

JEFF S 
Évaluation :
5

The location was great and the people there were very friendly and helpful. However, the non-truck items that I reserved - an appliance dolly and furniture pads - were not at the location. I was told that these are not inventoried items so there's no way for them to keep track of where they are and if they are available. U-haul needs to do a better job. Finding out that you don't have the items needed for a DIY move defeats the purpose DIYing it.

JENNIFER H 
Évaluation :
1

Ace hardware was closed. Had to just drop trailer off

murray t 
Évaluation :
5

They do a great service at this location

stanley k 
Évaluation :
5

Nothing at this location very friendly and easy to work with….

Matthew M 
Évaluation :
5

Question 2 is to general, the vehicle was well maintained, the inside cab was not. It was dirty. That has been my experience with several U-Haul rentals from multiple locations.

John T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert W 
Évaluation :
1

Make sure when they give you a reservation when you go to pick up and truck us there you're able to get it. No one had a code and several people told me U-Haul will give you code when get there and these are employees from U-Haul. I had already driven over hour with people to make my move. No code no truck after 45 minutes on phone told me I could go an hour out if my way to get another. I had no choice but my helpers weren't happy. That was an hour so two hours all together to get another truck. Matt Chapman yelled and screamed at me and hung up on me when all I wanted to do was discuss my unhappiness. He should be fired. He said closing your accent not to call back. In mean time I was waiting for a call back Thursday or Friday from Suzanne or Savannah but not one ever called back. I was given a number Friday to reach Suzanne left voicemail no return back. Matt said some horrible things. Said I destroyed the lock box which made from metal. I did not nor did gentlemen that were there. He slapped with hand which probably hurt his hand I am so disappointed with U-Haul. I will contact headquarters after this.

JENNIFER P 
Évaluation :
4

This was a pleasant experience. Everything went smoothly, the truck was fine, and I had no complaints.

Janice B 
Évaluation :
5

The associates at Ace Hardware were very knowledgeable, helpful and courteous. They matched me perfectly with the appropriate sized vehicle that suited my needs. The whole rental process was quick and easy.

Kevin W 
Évaluation :
5

Guys at ace hardware were great

William G 
Évaluation :
4

Checking the truck back in was difficult. Returned early and the employee straight up said they were busy with other stuff and they would send an email with final bill. Still have not received that email.

Diana W 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Pauline H 
Évaluation :
5

No suggestions for improvement. Great daily rate on P/U trucks. I'll definitely return to U-Haul the next time I need a pickup. Smarter move than buying a pickup as a daily driver and infrequently using the truck's bed.

Tim B 
Évaluation :
5

Great service too!

HARRIS B 
Évaluation :
2

Equipment needed maintenance, and the employee working there didn't seem to know nor care that it did. The old style coupler had so much rust / was done dry (no lubricant at all) that it would only clamp down a certain amount. It was very loose, but she just said that's as far as it tightens down. It rattled around on my 2" hitch ball all the way home. When I got home, I sprayed penetrating oil on it, and then was able to get it to tighten down several more full turns. Although still not completely tight, it was a drastic improvement over the way it was before. The plate holding the wires to the trailer tongue was completely broken off - all 4 pop rivets - and looked like it had been that way for a while. That would be an easy fix with a drill and 4 new pop rivets. But it looks like it's gone unfixed for quite some time, as the metal under where the plate goes is weathered. Overall - it got the job done, but would have been a much more enjoyable experience had U-Haul done some minor maintenance to the equipment.

Glenn D 
Évaluation :
3

I called to let them know I'd be late, was put on hold for 10 minutes. Hung up and called back, lady said being late wouldn't be an issue. When I got there, the rep (different person) scolded me for being late, said reservation was only good for an hour later than reserved. I pointed out that while I was late, I had called and I was only 59 minutes late. I made reservation to drop in Moneta. When I looked in the app, it told me I needed to return to Rocky Mount, VA - 30 miles out of my way. I then went by the original drop off location and the people there were very helpful.

Michael C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID S 
Évaluation :
3

I parked the truck out in front of the store and then turned the key in to one of the employees. I got a call from them 4 days later asking why I hadn't turned the truck in. I used the app to complete the transaction but there is no record of it.

David C 
Évaluation :
5

All very professional

DOUGLASJAY F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mehran G 
Évaluation :
5

efficient check in/check out. equipment in great condition. the right product was available. thanks

Douglas C 
Évaluation :
5

Thank you things went smooth.

JOHN W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT W 
Évaluation :
5

I ordered 24 furniture pads; the location only had 18 furniture pads available

Paul A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexis D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael m 
Évaluation :
5

Excellent customer service and an easy turn in process at Ace.

Lawrence S 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Deborah O 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maryellen P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erwin G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert T 
Évaluation :
5

Excellent equipment and customer service. I've used this location in the past and will keep using.

Kevin K 
Évaluation :
5

No need to improve, fantastic crew works a this location.

Mark M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M 
Évaluation :
5

Everything went well from pickup to drop off. The trailer was clean, perfectly maintained and traveled well.

Richard F 
Évaluation :
1

Le client n'a pas laissé de commentaire.

John P 
Évaluation :
5

Customer service was fast, efficient and friendly! No improvements needed.

Jeffrey W 
Évaluation :
5

Super easy drop off. Get your gas somewhere away from that area of town because it is incredibly more expensive than other parts of Williamsburg that are just a 1/4 to 1/2 mile away.

Oscar G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

amber d 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christian S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlene P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy M 
Évaluation :
5

Always great service at this location.

Ivan F 
Évaluation :
5

The lady who assisted me was amazing. Her energetic personality gave me a boost of energy early morning. Staff like her will always keep the customers coming back. The lady was an older petite lady which short close hair cut that was grayish white.

Lakia O 
Évaluation :
5

Thanks

STEVEN V 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT P 
Évaluation :
5

Everything went well. Fast, Prompt, and Courteous Service. Will rent again

Jim S 
Évaluation :
5

cab inside was pretty dirty.

edwin r 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER S 
Évaluation :
5

No improvements, met all expectations with excellent vehicle, smooth check on and quick return.

Robert H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maylena C 
Évaluation :
5

Derek was awesome.

Carter M 
Évaluation :
3

Turns out that they don't do mobile check in, so you still have to go inside to get the keys. I wasted time trying to do the mobile check in when I could have been on my way. I don't mind going inside to check in, but just tell me I can't do the mobile check in upfront, so I don't waste my time.

Loren B 
Évaluation :
5

This is the second time upon receipt of equipment there have been UHaul blankets in it that were left from a previous rental. Some unscrupulous person might keep your blankets. Just saying.

Michael D 
Évaluation :
5

Super helpful and convenient

Oscar G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shena H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lauri D 
Évaluation :
5

Everything was great

Ziyaneddin A 
Évaluation :
5

I had to sweep debris before I could use it, there were leaves, pins, straps, and paper still inside.

WIlliam S 
Évaluation :
3

The app would NOT let me pick up the vehicle. The button simply would NOT do anything. I would not offer the app as a means of pick up if it doesn't work.

Cody E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian M 
Évaluation :
5

Good service, good price. U-Haul should start a rewards program for users.

DERECK K 
Évaluation :
5

Had no issues so have no comments.

Jerry P 
Évaluation :
5

Staff is great! They made the process quick and easy. I would not change anything.

Quentin L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather P 
Évaluation :
3

Reported truck mechanical issues to UHAUL personnel. Didn't really seem to resonate that the truck was unsafe to drive. Had the truck less than 24 hours - stalled twice, engine missing. Unsafe to drive.

Timothy B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bernadette C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ernie B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark G 
Évaluation :
3

Truck was not cleaned when I took rental. I returned truck in same condition as I received but was charged 25 cleaning fee. I expect this to be refunded.

Philip S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John O 
Évaluation :
2

I have rented from this location numerous times. The lady who checked me out was very friendly and helpful. However, the gentleman who actually took me to the truck informed me (evidently a recent decision) that I could not park/leave my car at Ace while I was renting the truck and trailer. I have done this numerous times at this Ace and at a variety of other Williamsburg and Richmond locations. How am I supposed to rent a truck and not be able to leave my car...I did not have a backup driver. I had to drive my car back home (45 minutes away) and then get a Lyft back to Ace ($50) to get the truck and trailer. THEN, they do not supply the jack that lifts and lowers the trailer off/on the truck. Evidently they expect you to come back to UHaul for that..How can you empty the truck with the trailer attached? I had to purchase a small hydraulic jack to do this.

Eugene W 
Évaluation :
5

From $$142 to over $200 for 40 milles over the estimate is a lot,

fernando m 
Évaluation :
5

only improvement would be to make it cheaper. thanks for a great experience.

GEORGE C 
Évaluation :
4

I couldn’t get the app to work when picking up the truck to indicate existing damage, etc.

Brian K 
Évaluation :
3

Check in and check out took longer than expected. Truck cab interior was not clean. Check out fuel reading and actual were different.

MARK M 
Évaluation :
5

Manager checked me out quickly and was incredibly friendly.

Richard B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian M 
Non les évaluations ont été soumises pour cet établissement.

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