Le client n'a pas laissé de commentaire.Irene J.
Customer Reviews for Penny Pincher Gas & Food LLC
(U-Haul Neighborhood Dealer)
Pour nous contacter
Gallup, NM 87301
(accros the street from capitan motel on hwy 66)
Services dans cet établissement :
De 8 h am à 9 h pm
- Vendredi8h am à 1h30 pm / 2h30 pm à 9h pm
- SamediDe 8 h am à 9 h pm
De 10 h am à 6 h pm
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Need a receipt forMaureen C.
Le client n'a pas laissé de commentaire.Judette M.
If I remember correctly the person who helped me out was a gentleman named Mike, took me to the vehicle and showed me the vehicle inside and out and drove it to the front area for me to drive out. He pointed out the minor damages on the vehicle and told me they already have it noted down and not to worry about it, he also helped me my suggesting I call U-Haul personally and see if they can help me out with my mileage because I gave to go out of my way by 91 miles one way because Gallup New Mexico was the nearest place that rented U-Hauls. And a person from U-Haul changed my contract and added 185 miles to my mileage, which most definitely helped me out, thank you very much U-Haul and thank you very much Mike.Johnny H.
Le client n'a pas laissé de commentaire.Linda J.
Le client n'a pas laissé de commentaire.Brian G.
Le client n'a pas laissé de commentaire.LAURIE J.
Le client n'a pas laissé de commentaire.Lolita S.
Le client n'a pas laissé de commentaire.Lori C.
Le client n'a pas laissé de commentaire.Dennis M.
Le client n'a pas laissé de commentaire.Scott T.
Staff Helpful..Bryan L.
The location was supposed to be open until 9pm. I reserved a truck to be picked up at 8:30pm. My father got there at 8pm to meet us there and it was already closed. When we arrived at 8:20pm, it was obviously closed. The hours for following day, which was a Sunday, it stated online and in their store door that they would open at 10am. We got there at 10:05am and no one was there. We came back at 10:45am and finally they were open. I explained to the gentleman the situation and his response was, â€œCool. Here's your keyâ€. I'm not sure what was cool about them not staying open until they were supposed to the night before or what was cool about any of the situation, but they were not only unprofessional, but they were also simply uncaring.Noelle G.
They have excellent service & very reasonable.Lennadine C.
Even though the gentleman that runs the place was very busy that morning he took time to help us with the car dolly. He made sure we were all secure to go, very nice man.Dorothy W.
Le client n'a pas laissé de commentaire.Maida C.
This location needs another customer service advisor. The advisor was to busy texting on his phone and helping me with Uhaul set up. Other than that service was ok.Travis L.
Le client n'a pas laissé de commentaire.Andrew H.
Show them where all the lights are and how to turn them off.Sandra B.
Le client n'a pas laissé de commentaire.Kennon H.
The Staff is always helpful and friendly. Makes you feel special.Cathy M.
Le client n'a pas laissé de commentaire.JOSEPH B.
Le client n'a pas laissé de commentaire.William L.
Le client n'a pas laissé de commentaire.Robert L.
Le client n'a pas laissé de commentaire.Pedram G.
Le client n'a pas laissé de commentaire.Melinda F.
Le client n'a pas laissé de commentaire.connie M.
Only open place in gallup with someone to help on a sunday. Previous location stated 24hr dropoff but fence was closed.Chris W.
Keep up the good workdavid G.
That's really goodCarlos M.
Le client n'a pas laissé de commentaire.Jamal A.
Le client n'a pas laissé de commentaire.Verdell C.
I have no issues with the rental place, I have an issue with UHAUL as the site did not have any dollies, but I was able to reserve dollies, blankets, etc on line. I had the scramble to find an appliance dolly finally locating the crappiest one ever made at Home Depot.John M.
The front desk attendant can get very busy with store (gas) customers and not assist U-Haul customers.Olin B.
Check straps to see if in good condition but otherwise you guys are greatMerbel C.
This location tried their best to help me , and succeeded â˜ºï¸JON L.
Drop off was better than pick up. The person responsible checked me in, and unhooked and parked the trailer. He was informed and professional.Deborha N.
Is a good person. Friendly I will go againAngel H.
I gave this location, Penny Pincher U-Haul in Gallup, NM, five stars because of the courtesy, professionalism, consideration, and willingness to adapt to what I needed when renting a U-Haul by the owner and his son. I know they're a very busy place, not located in the easiest place to get in and out of a U-Haul, but being busy shows they have a loyal following. That usually happens for a reason. Unfortunately I've had to rent a U-Haul twice already and I'm going in a third time so as witness plenty of their customers and their interactions. I've seen kindness above and beyond, as they have shown me as well. Hopefully, renting this third U-Haul, will work this time and I can actually move. They have later hours than any of the other U-Haul reps in town, and they are also open on weekends which has been very beneficial to my needs. Merci.KIM J.
Nothing, great job, always open.LUISALFREDO P.
Le client n'a pas laissé de commentaire.Aisha S.
Le client n'a pas laissé de commentaire.Jon H.
The mirrors need to use a tool to adjust them. The dealer should make sure it gets done before the costumer leaves.william W.
Drop off location was very unprofessional. Never got a confirmation of my drop off. I had to call numerous times to make sure they checked in the trailer as dropped off. I was checked in til the following day after they were called by uhaul to check in the trailer. I Do not recommend this place for drop off.Shannon G.
Le client n'a pas laissé de commentaire.Dylan H.
Le client n'a pas laissé de commentaire.Janinea S.
Used this location for drop off. The owner was very friendly and understanding opposed to the awful experience I had with the initial uhaul rental location.Mikaela E.
Le client n'a pas laissé de commentaire.Anthony T.
Le client n'a pas laissé de commentaire.Cannon W.
Not helpful with the tire situationANN S.
Le client n'a pas laissé de commentaire.Aisha S.
Uhaul provided incorrect information in drop off location and location was not open for business at time of drop off. Location is also in a high crime area which made it not comfortable leaving with no assurance from an individual.Mikaela E.
Le client n'a pas laissé de commentaire.Gilbert T.
Uhaul was not clean in cab and in the back.Anba S.
Uhaul was not clean in cab and in the back.Roxanne M.
Le client n'a pas laissé de commentaire.Brittanie B.
Le client n'a pas laissé de commentaire.brent H.
Make sure all trailers have both tail lights and bulbs.Verne Y.
The business said they open at 8:00, even called the night before. Waited for 1 hour and 11 minutes, until someone showed up at 9:11. My time was 8:00. There was a line of people waiting outside. Called the head office and they tried to reach the person and no luck. When the man arrived, he was very nice and polite and did apologize.Jennifer A.
Le client n'a pas laissé de commentaire.Erik W.
They always take care of their customers. I arranged for a 10ft truck and then when I got there I knew it was too small. I was able to get a bigger truck and they made the change. Will always use this company for any of my U-Haul needs. The staff is very nice and helpful also.Kathy M.
Le client n'a pas laissé de commentaire.John O.
The customer service was absolutely fantastic, they were so friendly and helpful.John G.
Owner of gas station friendly and helpful.Andrew K.
The beatnik working there in his open toe slippers was very rough looking and gave me no assistance un-hitching the HEAVY uhaul trailer at least at Lucky dog's bar the fella was helpful in hitching up the uhaul trailer!!! I know its almost impossible to find decent help but REALLY have some basic hygienic standards and decent customer service skills!!! I spend a ton of money with Uhaul! I need to start looking at other SAFE trailer rental companies next time I rentCruzita David A.
The guy was young, had music on, I was trying to get his attention as where to put trailer. He say"in the back we have this whole parking lot lot look, all that back just pick a spot. Do u know how to un hitch it ?" I said no. No one was in store. But people were getting gas. He said park it he will be out to unhitch it. I'm not a professional driver but I got it park back, he came out about 20in.later.said something, then said I'd get email confirmation I dropped it off. Walked off. Just rude won't go there again.Regina D.
Le client n'a pas laissé de commentaire.michelle V.
Le client n'a pas laissé de commentaire.Tracy L.
Le client n'a pas laissé de commentaire.Alberta W.
I got the vehicle with 58 miles to empty and I got registered as 1/4 of a tank. That is no where near correct since the tank fills up to 350-400 mile range on a full tank.Coronel L.
Le client n'a pas laissé de commentaire.leilani Y.
Le client n'a pas laissé de commentaire.HARRY B.
Le client n'a pas laissé de commentaire.Julian R.
I consistently get excellent customer service at this location!Janinea S.
Not trying to upsell me for a new hitch when I own 2 good hitchesMichael J.
Le client n'a pas laissé de commentaire.Launeya G.
Le client n'a pas laissé de commentaire.Jemmalane L.
Le client n'a pas laissé de commentaire.Patrick J.
Have everything we ordered on hand as promised as reserved. No furniture dolly was awful!Virginia W.
No commentWilfred Y.
Customer service was efficient and seamless. The staff was friendly and helpful.Pauletta D.
Never have had a problem with this locationSean G.
Le client n'a pas laissé de commentaire.Mohamedissam D.
Le client n'a pas laissé de commentaire.Steve F.
It all work out good....Michael J.
Le client n'a pas laissé de commentaire.Lionel T.
Le client n'a pas laissé de commentaire.chris W.
Le client n'a pas laissé de commentaire.William F.
Le client n'a pas laissé de commentaire.Carlos S.
Le client n'a pas laissé de commentaire.Peyton S.
Le client n'a pas laissé de commentaire.james L.
No improvement at this time. Great experience. 👍RODDALE B.
Le client n'a pas laissé de commentaire.Randy W.
Le client n'a pas laissé de commentaire.David H.
Person should walkout and check conditions of the vehicle. 1. Windshield was dirty. 2. The back bed needed sweeping. 3. The cab smelled like pot.Carolyn R.
Le client n'a pas laissé de commentaire.Marco J.
Did not receive a paper receipt and when I checked email gave me an error message but UHaul took my money and now I have no receipt for insurance reimbursement. STILL NEED A RECIPT>ASAPAllison C.