Customer Reviews for Penny Pincher Gas & Food LLC
(Concessionnaire U-Haul dans le voisinage)

551 évaluations

1301 E Hwy 66   Gallup, NM 87301
(accros the street from capitan motel on hwy 66)

(505) 722-2062

Heures d'ouverture de l'établissement

  • Du lundi au jeudi :
    8h am à 9h pm
  • Vendredi :
    8h am à 1h30 pm / 2h30 pm à 9h pm
  • Samedi :
    8h am à 9h pm
  • Dimanche :
    10h am à 6h pm

Services dans cet établissement :

Pour nous contacter

(505) 722-2062

1301 E Hwy 66
Gallup, NM 87301
(accros the street from capitan motel on hwy 66)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Du lundi au jeudi :
    8h am à 9h pm
  • Vendredi :
    8h am à 1h30 pm / 2h30 pm à 9h pm
  • Samedi :
    8h am à 9h pm
  • Dimanche :
    10h am à 6h pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Yolanda C. 
Évaluation :
5

Arrive on committed arrive time

orlinda P. 
Évaluation :
2

Penny Pinchers was late in opening up making us wait for over 25 minutes. The cord to connect the auto transport to the truck was scraped off of plastic exposing the wires.

Patricia O. 
Évaluation :
2

Better communication with customers. There was a bit confusion on rental but it was worked out

RONALD B. 
Évaluation :
4

Nothing needed.

Warren M. 
Évaluation :
3

tight space, but the guy was very helpful!!!

John B. 
Évaluation :
4

When a customer drops off a truck, the location should do a check before renting it to someone else. While I was driving, I needed to turn on the windshield wipers. When I did, one of them completely fell off

Mickey B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlo Duval San N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abagail M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

veronaca D. 
Évaluation :
3

The tire was bald on the trailer and I was really nervous to tow 350 miles that day between NM and AZ there is not a lot of service if something happened.

Nancy P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dorothy S. 
Évaluation :
1

Get a clean location and not a scamming check cashing location. Not shown how the trailer works and the trailer was in very poor condition

MARK M O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

elsaida D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kera A. 
Évaluation :
5

Your services is great fast service but need a bigger space keep up the good services

Woodie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alsandra G. 
Évaluation :
3

truck needs servicing , transmission shifts rough .

james L. 
Évaluation :
3

Their hours do not always follow their posted times, but they are helpful and seek to serve their customers well.

Robert L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James E. 
Évaluation :
5

Aucun

Amelia B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony G. 
Évaluation :
5

Ryan also was very pleasant and helpful.

Mark Y. 
Évaluation :
5

Both the Uhaul rental person and the field manager assisted us when we picked up the truck and car transport trailer. The field manager helped the Penney...owner to perform the necessary paperwork for us to rent the car transport trailer at this site and helped my daughter to install the car transport trailer onto the truck and guided her to drive her vehicle on it. I commend the Field Manager highly for doing his job.

Elaine V. 
Évaluation :
5

The owner of Penny Pincher Gas & Food LLC and the UHaul area manager greatly assisted us on pick-up day with the truck and the car transport trailer. I am very grateful to the area manager who heard our concerns about the trailer since one was available at this spot. I did not need to travel to pick the trailer at another Gallup location.He assisted the Penny Pincher..owner with changing the trailer reservations for us.

Angelina M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Loretta W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Asha M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elaine A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ARTHEA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori C. 
Évaluation :
5

The personnel was excellent and exceptional with great customer service 👏.

LAURAEL T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael E. 
Évaluation :
3

Have more convenient locations

Vitale C. 
Évaluation :
5

Awesome service!!

Madeleine G. 
Évaluation :
5

There is no improvement needed. The ease of renting the truck was second to none. When we checked in, Rick, was helpful and hospitable and managed to make my husband and me feel welcome even during our difficult move. Merci.

June W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arthea M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Delray Y. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BRADLEY Y. 
Évaluation :
3

My issue isn't with Penny Pincher at all, but with U-Haul in general. I have used U-Haul two other times with no problems, but boy when it rains, it pours. My confirmed (by a representative!) pickup was impossible due to pick up hours at this store. I had to wait 3 extra hours for my truck. It pushed back my move time, so we did our five hour drive to the storage and it had just closed minues earlier. Had to take the truck across town over night, and back in the morning so we went over mileage and had to pay for something caused by U-Haul. One star for my whole rental experience, looking into other companies for future services.

Megan M. 
Évaluation :
4

I did not drop off at this spot but Vernon Manuelito did. Did not hear of any problems with drop off.

PEARL B. 
Évaluation :
1

All tires were at 25 psi which they should be at 60 psi. Police pulled me over do to tires looking like they were completely flat. Luckily I have a utility trailer with air compressor mounted on truck so I was able to air them all up to 60 psi.

Steven W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyson B. 
Évaluation :
4

All good

Augustine J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michele J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josue M. 
Évaluation :
5

Excellent Company representative!!

albert S. 
Évaluation :
5

Nothing @ all...keep up the good work!

lee D. 
Évaluation :
4

Truck had turn signals and hazard lights not working. We were sent somewhere else to have them fixed. After about 20 minutes checking out wires, found it was only a fuse. Wouldn't you check that first?

MICHAEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oscar A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cristian T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VALDON P. 
Évaluation :
4

I did not get the size requested due to Uhaul not the location. I hope my next one I get what I'm requested. I do not understand why Uhaul did not accommodate my request for a 15' I had to settle on a 10'. It seem as they just don't care to satisfy they customers.

ROSE H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CALVIN Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James W. 
Évaluation :
5

Excellent service.

MERVIN K. 
Évaluation :
1

The associate at Penny Pinchers that I picked up the equipment from was rude and vulgar, even threatening to myself and my family after refusing repeatedly to assist strapping down the vehicle to the transport system. Eventually a representative over the phone assisted us in doing it ourselves (Thank you Ethan and Ariel!) We drove a few miles down the road and had to pull over due to smoking, and were stranded for 2+ hours - and the problem turned out to be the representative incorrectly installing the equipment (failure to release the compression brake.)

Abigail Y. 
Évaluation :
3

We have no comment of improvement. But, we are glad it's within our neighborhood. And, always have the trailer we need. Merci

Tommy H. 
Évaluation :
5

Excellent service all around !

John C. 
Évaluation :
4

U Haul helpline telephone customer service is very, very poor for a nationwide company in existence for decades. If and when one needs help for any reason, it is so difficult, if not impossible to get help. It is a chain of transfer from one operator to another with several minutes of waiting. Anyway, I hope I don't have to move for a long time.

Olanrewaju J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lyle B. 
Évaluation :
5

The location and folks at the location were great; however, because of the U-Haul server outage on 4/18/2021, my plans got delayed by a whole day, making me miss other appointments.

Guadalupe S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary S. 
Évaluation :
5

Excellent service à la clientèle

Harold J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerome M. 
Évaluation :
5

Reseal this trailer to ensure that it is water tight on the roof and on the floor.not the dealer problem. It is a problem of U-HAUL CORP. Thank you for the opportunity to give you some feed back

CHARLES B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MISTI S. 
Évaluation :
5

The only place I will rent from in Gallup, NM. Staff were polite and accommodating.

HANASBAH LEMELET W. 
Évaluation :
5

Extremely helpful and quick!

John H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FERNANDO D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scotty S. 
Évaluation :
5

Personal was very helpful and friendly I wo

Terry L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kristine K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nathaniel H. 
Évaluation :
1

Not aware of drop off

Patricia B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian J. 
Évaluation :
4

Okay, the man worker at Penny Pincher was amazing! He was so on top of taking care of my Uhaul rental (even after I waited 30 mins to get my rental). He was not supposed to work that Sunday, but he really took care of me and he worked to get my order partially refunded because the furniture dolly and pads were NOT in my Uhaul rental. So the location was fine, but no one came to help me until 10:40am, 40 mins after my reservation. The guy who helped me was an absolute gem. The Uhaul itself functioned just fine, but it didn't have the supplies I ordered and Uhaul still charged me for it and hasn't refunded me. So overall, the experience was saved by the Uhaul serviceman.

Lindsey N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Amy P. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

john S. 
Évaluation :
5

Best customer service experience i ever had. The clerk was very helpful and friendly went out of his way to help me get the right equipment and made me feel welcome. I loved it.

Gilbert B. 
Évaluation :
3

Just need a receipt would be nice..

JEFFREY D. 
Évaluation :
3

To follow-up on reservation when someone reserve a U - haul why? Because the one we plan on using was given to someone else.

Loretta W. 
Évaluation :
2

We you extend your time the customer should be properly informed on what all the charges will be.

Brandon G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Garrett C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carmela G. 
Évaluation :
5

Nice place always do u haul business here.

ronnie F. 
Évaluation :
5

Great service at both locations.

Serena W. 
Évaluation :
5

I've used Penny Pincher 2-3 times as my choice of pick up or drop off from a long trip- always a good experience . With it also being a convenience store and gas station, it's usually busy, but they've handled things in a timely manner.

BETHANY FIRST CH N. 
Évaluation :
5

Very happy.

Dennis H. 
Évaluation :
5

Nice people, went over ever thing. Verified my reciept and offered to print if needed. If the beginning location was at all like this I would be saying how great uhaul is.

Dustin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William N. 
Évaluation :
1

The customer service rep at the gas station told me that he is not responsible for hocking up the 6X12 trailer I rented to my truck very rude and disrespectful. The worse of all is that after he collected my credit card information. I had to wait for extra 30mins for him to finish serving people coming to buy gas and drinks for him before he had to take pictures of the u-haul. He didn't even open the trailer to inspect inside. He also told me point blank that his location is NOT the typical u-haul facility so in order for him to hook up the trailer to my truck he will charge me additional 25 $. This turn to a heated argument and luckily a good samaritan was also coming to picking up his rental truck helped me out. I was totally shock at his behavior. So i question him that by law if the trailer is not properly hocked up and cost accident and put others life in jeopardy didn't he know that U-haul will be held responsible.

Evans N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GENEVIEVE B C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Walter B. 
Évaluation :
2

We were told that we had unlimited mileage from Gallup, NM to Seattle, WA on one way rental. Truck was dirty, windshield had not been cleaned, interior dirty. Due to circumstances we had no choice but to take vehicle as no others available. When we arrived, after extending contract for 2 extra days, we were told we had exceeded mileage allowance and an additional 400 $+ was due. After discussion with receiving allocation and their call to your customer service group we still had to pay an additional 110 $. Because of a no choice situation, this cost us money we did not expect. We were lied to from start and if this is your way of doing business, we will find a way not to use your company. We also had rented a trailer to take items to Oklahoma in July and had to accept a unit that had a problem with the roll up rear door. Once again no solution to issue, only a take it or leave it. We are done renting from you.

Susan R. 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

Retour
Haut de la page