I did not get the size requested due to Uhaul not the location. I hope my next one I get what I'm requested. I do not understand why Uhaul did not accommodate my request for a 15' I had to settle on a 10'. It seem as they just don't care to satisfy they customers.ROSE H.
Trailer Rental & Towing in Gallup, NM at Penny Pincher Gas & Food LLC
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Gallup, NM 87301
(accros the street from capitan motel on hwy 66)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 9h am à 7h pm
- Dim : 10h am à 5h pm
One-Way and In-Town Local Rentals in Gallup, NM 87301
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Excellent service.MERVIN K.
The associate at Penny Pinchers that I picked up the equipment from was rude and vulgar, even threatening to myself and my family after refusing repeatedly to assist strapping down the vehicle to the transport system. Eventually a representative over the phone assisted us in doing it ourselves (Thank you Ethan and Ariel!) We drove a few miles down the road and had to pull over due to smoking, and were stranded for 2+ hours - and the problem turned out to be the representative incorrectly installing the equipment (failure to release the compression brake.)Abigail Y.
We have no comment of improvement. But, we are glad it's within our neighborhood. And, always have the trailer we need. Thank youTommy H.
Excellent service all around !John C.
U Haul helpline telephone customer service is very, very poor for a nationwide company in existence for decades. If and when one needs help for any reason, it is so difficult, if not impossible to get help. It is a chain of transfer from one operator to another with several minutes of waiting. Anyway, I hope I don't have to move for a long time.Olanrewaju J.
The location and folks at the location were great; however, because of the U-Haul server outage on 4/18/2021, my plans got delayed by a whole day, making me miss other appointments.Guadalupe S.
Great customer serviceHarold J.
Reseal this trailer to ensure that it is water tight on the roof and on the floor.not the dealer problem. It is a problem of U-HAUL CORP. Thank you for the opportunity to give you some feed backCHARLES B.
The only place I will rent from in Gallup, NM. Staff were polite and accommodating.HANASBAH LEMELET W.
Extremely helpful and quick!John H.
Personal was very helpful and friendly I woTerry L.
Not aware of drop offPatricia B.
Okay, the man worker at Penny Pincher was amazing! He was so on top of taking care of my Uhaul rental (even after I waited 30 mins to get my rental). He was not supposed to work that Sunday, but he really took care of me and he worked to get my order partially refunded because the furniture dolly and pads were NOT in my Uhaul rental. So the location was fine, but no one came to help me until 10:40am, 40 mins after my reservation. The guy who helped me was an absolute gem. The Uhaul itself functioned just fine, but it didn't have the supplies I ordered and Uhaul still charged me for it and hasn't refunded me. So overall, the experience was saved by the Uhaul serviceman.Lindsey N.
Best customer service experience i ever had. The clerk was very helpful and friendly went out of his way to help me get the right equipment and made me feel welcome. I loved it.Gilbert B.
Just need a receipt would be nice..JEFFREY D.
To follow-up on reservation when someone reserve a U - haul why? Because the one we plan on using was given to someone else.Loretta W.
We you extend your time the customer should be properly informed on what all the charges will be.Brandon G.
Nice place always do u haul business here.ronnie F.
Great service at both locations.Serena W.
I've used Penny Pincher 2-3 times as my choice of pick up or drop off from a long trip- always a good experience . With it also being a convenience store and gas station, it's usually busy, but they've handled things in a timely manner.BETHANY FIRST CH N.
Very happy.Dennis H.
Nice people, went over ever thing. Verified my reciept and offered to print if needed. If the beginning location was at all like this I would be saying how great uhaul is.Dustin B.
The customer service rep at the gas station told me that he is not responsible for hocking up the 6X12 trailer I rented to my truck very rude and disrespectful. The worse of all is that after he collected my credit card information. I had to wait for extra 30mins for him to finish serving people coming to buy gas and drinks for him before he had to take pictures of the u-haul. He didn't even open the trailer to inspect inside. He also told me point blank that his location is NOT the typical u-haul facility so in order for him to hook up the trailer to my truck he will charge me additional $25. This turn to a heated argument and luckily a good samaritan was also coming to picking up his rental truck helped me out. I was totally shock at his behavior. So i question him that by law if the trailer is not properly hocked up and cost accident and put others life in jeopardy didn't he know that U-haul will be held responsible.Evans N.
We were told that we had unlimited mileage from Gallup, NM to Seattle, WA on one way rental. Truck was dirty, windshield had not been cleaned, interior dirty. Due to circumstances we had no choice but to take vehicle as no others available. When we arrived, after extending contract for 2 extra days, we were told we had exceeded mileage allowance and an additional $400 + was due. After discussion with receiving allocation and their call to your customer service group we still had to pay an additional $110. Because of a no choice situation, this cost us money we did not expect. We were lied to from start and if this is your way of doing business, we will find a way not to use your company. We also had rented a trailer to take items to Oklahoma in July and had to accept a unit that had a problem with the roll up rear door. Once again no solution to issue, only a take it or leave it. We are done renting from you.Susan R.