I am not happy that U-haul ENCOURAGES customers to use the APP for returning vehicles, but DON'T verbalized to customers that if you do the return via the APP without any help from their staff they will BILL you $20! What a rip off!!! I never got the "contract" via paper, but was sent to my phone and I was already packing it up and on the road!
Janinea Shelton
Customer Reviews for Penny Pincher Gas & Food LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Interesting multi-purpose location. The shop keeper was pleasant about the whole thing.
Kevin BinghamOverall a great place to rent U-Haul. Customer service was prompt and friendly. I would definitely rent from there again.
Wilford JakePlus
Kevin BriteConvenient, helpful, not too expensive. The equipment had instructions for use, simple guidance. Merci.
Ron ArvisoGreat business
Lisa JamesIt was awesome to finally bring my stuffs.. now I don't have to worry about that.. Thank you so much..
Theresa EdisonCustomer service was very helpful also gave clear instructions.
Swuena HenioThey said I could use a 1 7/8" hitch ball which was a lie and the trailer became separated. I told them I had no problem purchasing the 2" ball however they said I would be fine. Incredibly negligent also the lights weren't functional. You all should refund my money
ANTHONY MICHAELGreat people
Ronnie FrameI called ahead and person was polite and helpful. Merci
Lenora LincolnWhen I picked up my trailer that I rented some one has been sleeping in there ,smell like cigarettes and had trash all over in there so had to take it to car wash to wash it out ..
Griffith SmithCustomer service here was excellent. Very helpful and very nice. I will always drop off at this location from now on.
Maria Shaw6hours rental too high and refund is low, should have gotten back 1/3 of overall fee
Willie NortonEnsure equipment is fully safe and operable... no prior welding repairs and ensure all lights are repaired.
EULANDA CICCARELLOJamal was very helpful.
Hoskie YazzaThank you for helping me haul my new 1980 Pontiac Firebird, so happy to know that I can get dully in short notice.
Avery CurleyThis place rocks thank you!!!!!
donald StoutNothing. Excellent service.
Reynold MorrisKeep up the good work.
Jacquelyn GrayVer convenient. Centrally located. People were very nice.
ROBIN S. BERRINI religiously use this location because they ALWAYS give me EXCELLENT customer service. ALWAYS!
Janinea SheltonThanks
Phillip CharlieKeep up the good work I was so happy with the staff with their helpfulness 😎👍
Jimmy LujanI did not have any problems when I returned the uhaul trailer. Merci.
Brianna JoeHe wasn't helpful he just took the keys and said to leave the truck where I parked it.
JOSEPHINE PETERSONThe gentleman was so kind and helpful, I'm forever grateful!! It ended up that I didn't need the trailer and he fixed me right up. Thank you my friend!!
Renee VukovickExcellent customer customer service!
kathryn barront
Tawny SmithI was very upset to this location, the hours posted online were no where close to being accurate. I waited over an hour for employees to open but i had no choice to use the drop box. I never feel comfortable to using the drop boxes due to these reasons. All in all I was not happy with Penny-Pinchers Services.
CRASELLE JIMMYpersonel @ uhaul 800-468-4285 did not understand my truck capability or your eq. the gallup uhaul dealer knew exactly what was needed. job completed safely & on time .
David EisenbergI was extremely impressed they were open till 9 and that they had a few car dollies and a carrier. So simple and helpful!
Joseph ZookTruck had major issues, he didn't have any pads, and the pads he had were rags and not standard issued U-Haul mattress pads. He is a one man shop and was too busy cashing checks for other customers!
Michael JessenThe handlers over there was so profesional, just maintain them, all will be well.
SAMUEL JACOBOwner was a big help with connecting and loading. Much appreciated !!!
Barney KistlerVery poor service, had to help unhook the trailer
Ray YazzieSketchy location, weird vibe. Not sure what other business is conducted at that location, but it sure was "interesting". Owner berated me for the review I left last time I rented. If I had not been so tired and behind schedule, I would of rented from another dealer. Definetly not your regular Friendly Neighborhood U-haul. Regardless, if you need a uhaul, you can get one here.
kenneth nuanezNothing. They did an excellent job.
Brenda ThompsonLower priced service charges
kenneth nuanezBe more friendly, be helpful.
Traci TobiasThe only problem I have is y’all have gotten too expensive
robyn nobyI've dropped off trucks here on a semi-annual basis and have been very impressed with their handling of my arrangements . Very pleased!
Mike BrooksGreat awesome service, excellent, I will mention to other families and friends, thanks much for your services 😀
Sonya LargoVery nice gentleman Very busy man
jeff johnson5 Star Service!
Spencer FauntNeed a receipt for
Maureen CheeIf I remember correctly the person who helped me out was a gentleman named Mike, took me to the vehicle and showed me the vehicle inside and out and drove it to the front area for me to drive out. He pointed out the minor damages on the vehicle and told me they already have it noted down and not to worry about it, he also helped me my suggesting I call U-Haul personally and see if they can help me out with my mileage because I gave to go out of my way by 91 miles one way because Gallup New Mexico was the nearest place that rented U-Hauls. And a person from U-Haul changed my contract and added 185 miles to my mileage, which most definitely helped me out, thank you very much U-Haul and thank you very much Mike.
Johnny HaynesStaff Helpful..
Bryan LeeThe location was supposed to be open until 9pm. I reserved a truck to be picked up at 8:30pm. My father got there at 8pm to meet us there and it was already closed. When we arrived at 8:20pm, it was obviously closed. The hours for following day, which was a Sunday, it stated online and in their store door that they would open at 10am. We got there at 10:05am and no one was there. We came back at 10:45am and finally they were open. I explained to the gentleman the situation and his response was, "Cool. Here's your key". I'm not sure what was cool about them not staying open until they were supposed to the night before or what was cool about any of the situation, but they were not only unprofessional, but they were also simply uncaring.
Noelle GriegoThey have excellent service & very reasonable.
Lennadine clah