The Agent was very Professional and knowledgeable
Chervonne A
Customer Reviews for People Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The location was supposed to be open at 10am and no one was in the office and we were locked outside the gates. It took awhile to figure out the return through the website which took several times to actually work and go to the photos to complete the return.
Kenneth FDo not use this site. I was scheduled to pick up my rental at 0700. I did not get it until 1000. U-Haul customer service had to intervene. The location's manager did not return my call until 1130.
Keith LWhen I arrived at the location, the man at the reception desk was massaging his bare, swollen and infected looking feet. He had no idea he had a truck and that a reservation was made for it. I had to wait 2+hours to leave with the truck, which had two tires leaking air from the time I left the location. One tire was replaced Friday before my departure for a 13hour drive-this took over 2 and a half hours. I asked the repair man if he thought the front left tire also looked a bit low-he checked and put air into it. It continued to leak my whole trip, at one point reading 35PSI when it was supposed to be 80PSI. This made my trip dangerous, nervewracking, and caused me decreased gas mileage. Getting the truck returned and out of my hands was my priority after getting it emptied. The front left tire was replaced in PA at my apt building, but the man parked right behind the truck w his repair vehicle, costing me another two hours time that I could have been unloading. To add insult to injury, and WAS CHARGED $16 EXTRA For "WRONG DROP-OFF" when I should have had my entire bill refunded. THis was a nightmare experience. I have rented from U-Haul before and nothing about this experience measures up to their customary standards.
MARYALICE HYour rep called 11 days later and accused my son and I of stealing the Uhaul. I have sent a detailed email to service@uhaul.com
kimbra bThe inside of the truck wasn't clean but overall the truck was okay. Needed assistance with the do it yourself rental portal and the customer service rep was very helpful and patient.
Chandra HWhen I made the reservation I wasn't told about self check in/ out . Don't even how that works . So. When I got there the guy in office ask me if I got link to video. No I hadn't do he called someone and I got it. He told me all I had to do was watch it and it will show me how to return truck. So I get truck . About 10 minutes or so I get a call asking if I'm still picking up truck. I said yes I have now she ask from what location and I told her and she said ok looks like you have 2 reservations and she closed that one ? So I go to return truck and what a mess it was it took me an hour to get resolved and customer service has to check the truck because I tried to check it in when I brought it back because I thought the guy had checked me out when he told me where to get key. And the lady must of cancelled wrong reservation because I kept getting reservation cancelled . Your reservations department need to be much more clear and explain to customer what they have to do. Oh and I got another call the day after I return truck asking I still wanted. Again I told her I already got. And that after noon I got text saying my truck was due back in 3 hours at 2 pm . ?????
BRANDI CJohn was a consummate gentleman. As a woman relocating on her own, John made my experience safe, user-friendly and even FUN!
Michelle SMost professional person I have ever met before,
JOHN PJohn is the best!! He was very helpful and professional.
Soraya GNothing. All Is Consistent Based On My Experiences With U-Haul
Paul HGet rid of John. He is abrupt and has no CDR skills. He didn't have blankets dolly he did not do a walk around only to find the driver's side outside rear tire was flat. I've seen other reviews on his character and there unacceptable.
frederick eHe talked with his hands acted as if I was familiar with location telling me park where the others uhaul are located”.also, he did not come out to check uhaul told me he would email me information.I returned uhaul on 5|3 i received information regarding uhaul on 5|17.poor customer service.
andrikia lThe customer service was just fine , however the appearance of the building and property is not very inviting.
Rodney MI thoroughly enjoyed my customer service person, John. He was very friendly and helpful. He helped me find another location when the lights didn't appear to work. I went and got my fuse replaced and returned back to his location. Excellent customer service person.
Vincent COutstanding/Excellent service and professionalism of the Employee was of the highest.
Paul BVery good experience, everyone was friendly and knowledgeable, made renting from them very easy I would recommend U-haul to everyone.
Virginia FMy experience was great. Jerome, the agent that helped me was fabulous.Has great conversation. He took his time to make sure that I had all I needed with my reservation. He even called to check on me because I rented during the snow and ice storm that hit during the 3rd week of January.
John and Paul are angels ??. They went out of their way to accommodate me when cargo elevator was broken. And more than made up for the inconvenience. They also have the best prices in town! Would definitely recommend them.
sebrina mEverything was perfect and John who is the manager at this location saw to it that I was satisfied.great job
Oscar HFrom rental of storage to rental of a truck the services was great would use conyers street again if had to thanks for your service
DEMETRA BI feel like I could have taken my business else where. The gentleman said move the truck on level ground for the gas meter, which we did. Picture 1 shows our out mileage with gas & Picture 2 shows what we returned at. I went into the uhaul place after getting the paper work & asked the gentleman was the meter correctly on 3/8 & he advised to return the same way the picture shows. When finalizing the bill I was charged 15 for gas. Which I'm not understanding why .. Please advise Tamika brown 504 417 8148 I can't send the pics pleaae assist
Tamika BThe person in the office did not check the truck in when it was brought back causing me to pay double for less than 24 hours because he was in the office resting. At least that's what he said. Horrible customer service!
Bernetta ARien
Dawn BEverything was excellent!
rodney eMy original location was HORRIBLE - not this one. the person told me he could not be there when I needed and told me to go somewhere else. I called UHAUL and they were going to process me the $50 discount. I will withhold my credit card payment until I see that. Merci!
Steve BHe was very friendly and my truck was ready to go. Will use this location again.
Keema FI only use 5 mile the gas was were it was suppose to be. I brought it back on time and they charged me account for filling up the uhal i called the fat white man in the office he said thats how it was but why wait two days to charge me if it was right they have cameras that need to be reviewed to see who and when the uhal was moved and why. This office needa to be investigated
shynedra jTeach your reps not to be rude
shawn tThe service was quick and the equipment was in perfect shape.
Alexia SDISPUTING THE AMOUNT OF GAS USED....THE AMOUNT INDICATED BY THE WORKER AT THIS LOCATION IS INCORRECT I TOOK A PICTURE OF MY ENDING MILEAGE AND GAS INDICATOR. YOUR COMPANY OWES ME MONEY EXPECTING TO GET A REFUND WHEN I SUBMIT MY DISPUTE ...
VALENCIA WGreat. Service the place is clean and everything yu wou be looking for when yu put your values in worry free thanks. Mrs.Dee
demetra bFast, friendly service!
Yvonne HGeat service. In and out no waiting.
Barbara LBetter customer service and not raping consumers on gas charges. It's ridiculous.
Krystal SThe man John was very helpful & professional. He also had a great sense of humor. The transaction was smooth & the equipment was clean & worked well. The only problem I had was that he told me I could take it to any location in Snellville, but I later got a text saying I had to take the truck to a specific location, which ended up being further away from the location I was originally planning to take it to. Other than that it was a pleasant experience. The process of doing my reservation was what was unsatisfactory.
SHAKEAL HAt the his location it was busy for a moment all went well after the fact??
Cynthia WI had an awful experience. I was schedule to pick up Tow Dolly from 7719 c Covington Hwy. Lithonia, GA @10AM. However, when I called11:30 am to inform the location, of my arrival time of 2-2:30 he stated he already made plans and would not return until 3:30pm. I rearranged my schedule and waited until 4:05pm. I contacted U-Hual several times to complain. I requested a new store location. I eventually got a call from original reservation person at 5:10pm. I will be contacting U-Haul directly. The second reservation location staff was very helpful.
Cynthia LNothing. Excellent service
Carol TYour employees did not destroy my documents in front of me. I had to request that....In this day where identity theft is so rampant. This should be done all the time in front of customers. Ensure they will not be comprised.
LAWRENCE JMy account was incorrectly debited resulting in over draft fees.
Shakita RGreat experience.... Probably the best I've had in the last 10 years that I've used Uhaul... Excellent service à la clientèle
TONYA BHave a garage container somewhere but that might be more for people who are dirty and nasty. Cause they leave the trash outside the locating docks.
MINARVA RNothing that I can think of at this time. John was great to work with...
Regenia HPlease explain rental charges in a clear and concise manner.
Christina SJohn was very rude. Definitely was not organized. Tried to handle many tasks at once, and unable too. Charged me for service that did not apply to me. Stated a refund would be back onmy card by tuesday (this was saturday when he told me) Today is Wednesday and stil NO refund. Was NOT helpful. Looks very incapable of doing his job. The day I got the uhaul he stated "I never want to take more money from people, I want to take less. So if there are any concerns let me know." He did the opposite. He took more money, and when I called him with my concerns about my money he had the nerve to yell at me as if I was taking his money, and told me he would not help me if I didnt shut up. This office needs more staff and professionalism.
PRISCILLA HJohn is doing a great job. I go out of my way to rent from him and I rent almost weekly.
SCOTT DJohn was the most pleasant and patient man. A very blessed man to have with your company.
DEIERA SThe truck needs to be serviced, an alignment. I believe that the quick turn around of the vehicles, without minimal maintenance, is a disservice to your customers. Customers should be required to leave gas amounts at the quarter mark instead of other locations. The guessing of the right level is to the discretion of the person intaking the truck and the person leaving the truck.
ROXANNE GExcellent service.
Clinton GContinue the GREAT Customer Service that was given by Mr. John.
ELAINE SHelpful and great service.
ALVIN HJohn was a pleasure to work with!
STEPHEN FAlways great service!
sandra mExcellent service à la clientèle
MICHELLE CAdvertise earlier open hours.
JOYCE M