Customer Reviews for Performance Motor Company
(U-Haul Neighborhood Dealer)

Rating:

1.0

I waited about an hour to an hour and a half past my rental pick up time waiting for the gentleman to arrive so that he could facilitate the pick-up. I don’t mind waiting on my own, but I had planned this move with people that took time out of their busy schedules to show up for me and help me move, and it was frustrating to have wasted some of their time waiting for the uhaul counter representative. Additionally, I had requested an appliance dolly in my reservation only to be told by the uhaul representative that he doesn’t have one. I understand that supplies are sometimes unavailable, but it would have been nice if the pickup location had contacted me when my reservation was made a couple days prior and informed me that a dolly wouldn’t be available. Learning this the morning of pickup—after having waited over an hour—was another inconvenience that set us back yet again. I have never submitted a complaint or written a review before—I was truly disappointed with my experience. The gentleman at Performance Motor Company didn’t offer an apology or explanation that suggested he understood the inconvenience. I didn’t give him a hard time either, on the off chance he was just having a bad day.

Rating:

5.0

Finding a office for pick up is little harder, it would help if they put a board for the new customers to pick up their rides.

Rating:

5.0

Easy pick up.. exterior of the uhual was filthy dead bugs and nasty windshield.. wipers were non functional..

Rating:

1.0

Overall, I am extremely disappointed with the level of service I received at this location. When I arrived to pick up my reserved truck, the employee responsible for the rental was not on-site. I was informed that I would need to wait an additional hour to an hour and a half for them to arrive, which was a significant inconvenience. Once I finally received the truck, it had not been properly cleaned, and the fuel tank was only 1/8 full. After leaving the location, I also realized that the dolly I had reserved had not been provided, requiring me to return to the facility. I do want to acknowledge the woman working at the front desk. She genuinely tried to assist us and was kind throughout the interaction. However, she repeatedly expressed that she was unfamiliar with the rental process and was hesitant to release the truck because she did not know the proper procedures. As a result, she was unable to answer many of our questions, leaving us without the guidance and support we expected. Unfortunately, the overall experience was disorganized, frustrating, and well below the standard of customer service I anticipated. Based on my experience, I would not recommend this location to others.