Truck was muddy, I advised owner inside was dirty and muddy , I washed out truck. I asked for blankets only had one there. Truck had half tank of fuel when received and I filled it asking for a reduction of my bill which couldn't be done. I've used UhAul before but this was a bad experience.
Gary B
Customer Reviews for Perrones Farm
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Always the best service. Hands down
MICHAELPAUL TIt was a severe snow storm when picking up the truck. Also, truck had summer tires(not traction) on the rear. Had to give a fair evaluation with this in mind. The storm also was a major factor in the condiiton of the truck. It was dirty inside both cab and box.
Patrick Oeverything was great!
Dennis BThe only complaint I have is that when I fill out the paperwork to run the vehicle, I do not add the insurance. I was told that they would remove that when the Truck was returned end it would be off my final bill. It was not. I was still charged for the insurance. They put in a formal dispute and I have to wait for 72 hours before I will hear a response. Matter of fact I think the last time I rented the U-Haul I had the same issue. And I don't think they change that either. The last time I rented it was January 8, 2024. I made the same formal complaint that I did not ask for the insurance. They put in a formal dispute and I never heard back. So January 8 I paid $15 more than I was supposed to and March 15, I paid $15 more than I was supposed to. Both times I did not request the insurance yet I was charged for it both times. The first time I rented the truck they actually got it right and did not include the insurance. So basically U-Haul owes me $30 for being charged twice for insurance when I did not request it. Please look into this and please credit my account with the fees that We're not authorized by me. That is the only complaint I have. They always have a truck ready for me. It's always nice and clean and they are really nice and friendly when we pick it up but they constantly add the insurance when I specifically do not ask for it.
Angela mreturned multiple trucks and a trailer to this business, no issues
joe bNot to promise & schedule times to people they can have a truck when you're renting the truck to someone already. Must have truck in possession to be able to tell ppl to pick it up.
MICHAELJOHN SDealing with Perrone's Farm was such a pleasant experience. They've got a return customer in us for sure!
Trent MI was given the truck on empty, and told I had to return it at a quarter tank. It was also a decision on block I'm out of snow in the back of the truck but I was left to shovel out myself because rear door was left open
Sabastian WAll was good. One tire was low on air and I had to fill it at home so that was a minor inconvenience.
Shane NI reserved the same truck or one night the same truck I had before. The only difference this time is they added a charge to it for safe move for $15 when I did not ask for that. I did not have it for the first rental, and I did not want it for this one.
Angela mThe whole process to puck up and return the equipment is insanely difficult and time consuming. The app doesn't even work. If the app actually worked and the process wasn't so convoluted. Maybe different. The fact I also never get that 25 dollars off even if I steam cleaned the truck afterwards...when I picked it up it was FILLED with mud and dirt...I returned it cleaner than I picked it up. Put gas in it and I was still charged for gas to be put back in it. I will never rent a uhaul again and I will tell everyone how awful this experience was. Not to mention how tiny the parking lot where the trucks are. I had to pull a moving van out of this tiny little spot between 3 badly parked uhauls. It's like they park things badly so you hit something. Plus the check engine light was on so that's not even a safe truck to be renting out. Uhaul dropped the ball this time. I took multiple pictures before and after my rental and not a single photo showed up on the app. I'm so far beyond unimpressed with the service. It was a headache and inconvenience all around.
Nyx DI am always treated very good at Peroines. Absolutely they are the best
MICHAELPAUL TI was scheduled to return the vehicle to Warnerville, NY. I drove 7 miles past the other Uhaul location to get to Warnerville only to be told that location was closed and I had to drive 7 miles back to the other location. So I drove 15 miles out of my way and then I was charged for that extra mileage. Total waste of my time and money.
David DI did not rent or receive the 2 dollies or furniture pads that showed up on my receipt.
Jessica VGreat customer service!
Mihail PJoe and his wife were extremely kind and very helpful.
Theodore KJoe is great and on top of customer service! Checking the trailer out, using it and returning it we're all simple as can be. 10/10 recommended
Brian MI actually had an enjoyable experience, renting the U-Haul from the space. I did most of my stuff on line. It was an easy way to do it and the vehicle was ready for me when we got there. The only thing is that I didn't use as much mileage as I said, and they did correct the invoice but it hasn't showed up on my card the difference between what they took out and what the I actually had to pay. I would think U-Haul would've put the credit right back on the card. If it was just a dollar or two I wouldn't be concerned but it's almost $20 and I could use that. Other than that everything is great with the U-Haul.
Emma MPerrones farms are the Best 👌 I give them 25 Star's
MICHAELPAUL TEasy online reservation. Truck was available when scheduled. Great local agent!
Dennis LCheck engine light was on
Elden CJoe is helpful and kind! You also can get a huge sub , Mums and lots of pumpkins !
Joe pMore parking space at pickup
Dennis BGreat guy at drop off. Professional and respectful.
CHARLOTTE PExcellent location! Joe is very nice , and helpful!
Joe pAwesome service 👍 👍 👍
MICHAELPAUL TWonderful customer service.
THOMASP DThe best U haul dealer I have ever dealt with. Thumbs up 100 %
MICHAELPAUL TShould not be a drop off or pick up location. Owner has no interest in helping these customers at all. Acts like it's a burden upon his day.
Bill LThe owners of Perrone's were very helpful and welcoming! Mrs. Perrone was a gem to rent with! Highly recommend using Perrone's for your Uhaul, flower, and deli needs!
Jennefer SThis location only offers U haul services while others offer other service.
Walter IGreat location to rent a U-Haul,, there are a few places to grab a bite before you go and there's even a Walmart a few minutes away
Robert Ctrailer had 2 bald tires and lights not working. lack of maintanance and a safety hazard
Thomas MThe truck was muddy in the cab when we got it and it was snowed in still. We would have thought that it would have been cleaned off and ready for us but we had to wait for it to be cleaned off before we could take it.
Amanda SThe people there were great and it’s not the first time I’ve rented from them and will definitely be renting from them again soon
John MEasy in and out ! Thank you!
PHILIP PThey're trying to charge me for an extra day for being a half an hour late returning the vehicle. They're charging me to fill up the tank of gas when it was only on 3/4 of a tank when I picked it up and I have pictures of this. They're charging me for an extra days worth of insurance for being a half an hour late. They are trying to charge me more than $100 over what i owe which is $46,28 for mileage. Which I AGREED to pay yet they're insisting I pay for another full day plus the insurance plus gas. I have pictures and proof of where the gas was when I picked it up and where it was when I dropped it off the mileage that I used. And I can timestamp when I picked it up, and when I dropped it off.
Nathan MI have been in contact with a manager but I am not satisfied with the service he has given me so far. I rented a van for a week. When I picked up the van I did the self service option because the location was closed. The van was the only one in the lot and I needed it. It was disgusting! I had to clean it before I could even use it. The manager has only given me a $100 credit back and I am not satisfied with that. Unhappy with this rental!
Amanda SFantastic customer experience! Exceptional experience, great satisfaction. Merci.
Francis BThe owner is so sweet and friendly. His equipment is always clean and up to date. He is a very reliable and friendly service
DANIELEARL HThe drop off location was a very friendly and helpful business.
Michael TJoe was very professional and friendly. He was very helpful in listening to what our plans were and then providing all the information we needed to determine what the best option would be for our rental needs. Would definitely tell everyone that is looking to rent U-Haul equipment to go and see Joe, he's the best.
GARY BJoe is accommodating, friendly and knowledgeable. I'll do all my UHaul business with him whenever there's a choice.
Chris CCheck engine light went on...had to wait to find out if we could drive to perrones
Carrie AGreat service
Nelson MThank you for a 5 star experience!
Michele BGentleman was very polite. He assisted me with the hook up and I was on my way. Drop off was equally as good.
William DI see no need for improvement. Joe Perrone was a great U-haul agent, very friendly and helpful. Should I need to rent again I will use the same location and recommend it to my friends and neighbors.
John G