Évaluations des clients Perrysburg Self Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Perrysburg Self Storage

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Wei Quan T. le

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Le client n'a pas laissé de commentaire.

James R. le

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If you order a product at one location DO NOT send them across town to pick up there order. I had to drive 30 miles out of my way to get the car dolly.

Jessica G. le

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Le client n'a pas laissé de commentaire.

Karen W. le

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On pickup we discussed the return time but nothing was said about how to do that since they would be closed by then. It worked out but I think that should be shared.

Staceymarie H. le

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Le client n'a pas laissé de commentaire.

Douglas K. le

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Le client n'a pas laissé de commentaire.

Angela C. le

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Filed a complaint numerous issues not happy at all

Daniel V. le

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Checking in and out using the uhaul website was horrible. Both instances the website locked up halfway thru. It would download the first few pics but then lock up and show an error. Had to call for the after hour drop off and while the representatives were nice and helpful the process took over an hour. If the site was working it would’ve literally taken 5 mins. Unacceptable. So try not to drop off after hours. It’ll make a long day so much longer.

JOHN M. le

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A dollar a mile is a tad much.Considering i can rent a home depot van for 20 dollars an hour.I only rented this one to move my things from one storage unit to another in the same complex.

Amanda K. le

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Le client n'a pas laissé de commentaire.

Glen L. le

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Le client n'a pas laissé de commentaire.

Craig P. le

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Overall this worked well for me. Would use this location again as need arises.

KATHELEEN F. le

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Le client n'a pas laissé de commentaire.

Yvonne J. le

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Le client n'a pas laissé de commentaire.

JAMES M. H. le

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Inside of unit was not clean. Mud everywhere

Robyn M. le

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Easy to work with In and out quickly

Michael K. le

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This team did a really nice job of being prepared and getting me through the process and on my way in a short amount of time. This has not always been the case with other locations. Maybe want to clarify where to return equipment during off hours when gate to storage trailer area is locked up

Robert K. le

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Le client n'a pas laissé de commentaire.

ERIC J. le

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No suggestions

Adranne B. le

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My only complaint is I filled up the tank to where I thought 5/8 would be but was stilled charged 10.00 for gas. Maybe just stick to 3/4, 1/2, or 1/4 instead of a measurement the customer can't see.

Matthew K. le

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Le client n'a pas laissé de commentaire.

arthur J. le

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Le client n'a pas laissé de commentaire.

Pamela S. le

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Le client n'a pas laissé de commentaire.

Michael D. le

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Good, but expensive!

Alain T. le

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Le client n'a pas laissé de commentaire.

Vicky F. le

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Le client n'a pas laissé de commentaire.

Ronald W. le

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Nothing

Owen M. le

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Le client n'a pas laissé de commentaire.

Fabian M. le

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Le client n'a pas laissé de commentaire.

Mark S. le

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Very poor service. Only one employee on site and had no person the hook up the trailer. Employees could not tell me what my body would be if I changed the drop off location.

Carson K. le

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Le client n'a pas laissé de commentaire.

William C. le

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Le client n'a pas laissé de commentaire.

Barry B. le

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Le client n'a pas laissé de commentaire.

LARRY D. le

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Le client n'a pas laissé de commentaire.

PHIL G. le

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Le client n'a pas laissé de commentaire.

Mustafa A. le

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Le client n'a pas laissé de commentaire.

Scott B. le

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The inside was filthy and the roll up door would only go up half way. Not to mention I reserved for 1 days and she did not have it rented that Sunday and informed me That I could bring back Saturday for only one day rental or Sunday of course for 2 day rental. . I dropped off Saturday and she seen it there in the lot but even after my card was billed for 2 days. She States that she couldn’t refund me because she states she didn’t know how and the other gentlemen she had me call never got back to me. So I Have not been refunded and honestly for as bad as this trailer was and I never got to tell them due to them being closed when I brought bat at 3pm it should have been free! I have rented a lot from UHaul and by far the worst experience.

Derek L. le

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Le client n'a pas laissé de commentaire.

DON D. le

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Le client n'a pas laissé de commentaire.

DON D. le

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Le client n'a pas laissé de commentaire.

richard E. le

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picking up the truck went well. except the fuel indicator showed 7.8 full and rental slip showed FULL. I should have gone back into store but did not. No one came out to do walk around and check gage. Inside of back of truck was now swept out. I returned 2 hours later. I told the girl that the gas tank was not full when I took the truck and that I fueled up to where it was when I left (took 3.5 gallons. she charged me for 4 more gallons $15) I told her no way did I use 7.5 Gallons in 36 miles driven (4.8 MPG). I think you should keep an eye on this location.

Jefferey C. le

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Le client n'a pas laissé de commentaire.

ZANE M. le

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Le client n'a pas laissé de commentaire.

John C. le

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Le client n'a pas laissé de commentaire.

Rocky O. le

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Le client n'a pas laissé de commentaire.

Tiffany D. le

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Le client n'a pas laissé de commentaire.

Larry R. le

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Le client n'a pas laissé de commentaire.

Michael D. le

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Le client n'a pas laissé de commentaire.

Tony D. le

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Le client n'a pas laissé de commentaire.

joe B. le

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Le client n'a pas laissé de commentaire.

Kimberly S. le

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Faster check in and check out

anna H. le

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i SET THIS RENTAL UP BY PHONE AND WHEN MY HUSBAND GOT THERE TO PICK IT UP IT TOOK HIM OVER AN HOUR BECASUE THEY DIDN'T KNOW WHAT THE HELL THEY WHERE DOING. NOT HAPPY

Mohammad K. le

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Nowhere to properly drop off the truck after hours. They had a closed gate and it was extremely difficult to park the truck in a small parking lot with no help.

Nancy A. le

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The attendant was rude. I had rented the trailer for 3 days, the rate was correct but the return date was only for 1 day. My husband called me from there to try to straighten it out before renting. She told him I don't want to talk to her. I insisted on talking to her , she was very rude and told me it wasn't her problem it sounds like a uhaul problem, and I needed to take care of it at the end location. She said maybe drop off place wouldn't charge extra but maybe they would but it wasn't her problem, and that I was being rude. I will never go there again.

Christopher S. le

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Le client n'a pas laissé de commentaire.

tila T. le

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However,confused with the fuel graph in the phamphet verses in the dash board .when the staff member said evetthing ok.I was charged 15.00 with no explaination

Kent B. le

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Le client n'a pas laissé de commentaire.

BRADLEY C. le

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Le client n'a pas laissé de commentaire.

Ron W. le

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Le client n'a pas laissé de commentaire.

Gregory V. le

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Le client n'a pas laissé de commentaire.

Charles N. le

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Let's start with the door being locked and having to walk back and forth to another building to find someone to call and get the lady to open the door. Then once inside, I filled everything out on line only to have to go through it all over again in the store. The lady was not very familiar with the system and it took almost 20 minutes to get everything filled out! But it doesn't stop there...I ordered furniture pads only to find out after the fact that they were out and didn't have any. Once I got to the truck there was an empty cigarette container and debris on the passenger seat. Once I cleaned that up, went back to the store to let the know that the gas that was supposed to be at 5/8 of a tank was only 1/2 tank. Not knowing what to do, she had to call some local office and then hand write on my paperwork that it was okay. They were to credit me the pads back since they didn't have any and make sure I was not charged for gas. This whole process took over 30 minutes!!! Once I got my final bill they STILL charged me for the pads. I don't have time to keep dealing with this location and just paid the bill. Last time I rented a truck was from a different location down the street at Goeke. Auto. They were nice, organized and ready to go with no issues. I didn't go back to them because they didn't have a truck available. This current location I will not go back to as they are very disorganized and don't seem to know what they have or if they even have it.

BRANDON J. le

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Blonde was exceptional, very helpful

le

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I ordered a 17' truck from your website to be picked up at this Perrysburg location. When I got there, there was no 17' truck to be found. That was when we realized (after looking at my reservation at this location) that I needed to go to another location to pick the truck up. The location that I was supposed to pick it up was 25 miles away, what kind of customer service is this? I understand that some places don't have an on-hand stock of trucks that they always have, I get that. I never received a phone call or voicemail telling me that I needed to go to the other location, which would have cost me an extra $50 in milage (round trip) just to get there from my house. This is the second time something like this has happend, the first time I was picking up a trailer to tow and nobody contacted me that I needed to go 25-30 miles out of my way again to pick it up. Again, where is the customer service? The survey should include a separate grade for the parent company besides the location, because the location had much better service than the parent company. The service at this location was top notch, excellent, they did an awesome job helping me get set. They actually had a 24' truck that I ended up renting for the short move I needed to use it for, which was just luck on my part.

George B. le

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Le client n'a pas laissé de commentaire.

Sam D. le

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Le client n'a pas laissé de commentaire.

TIM H. le

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Le client n'a pas laissé de commentaire.

Mark C. le

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Le client n'a pas laissé de commentaire.

James B. le

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The original pickup location requested was changed to the Perrysburg location, opposite end of town. Then when I went to pickup the trailer I rented in Perrysburg they did not have one of that size that had rented that was functional. They did set me up with another trailer after a bit of gyration.

kirsten K. le

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They went above and beyond to help us find a truck even though it was last minute.

Scott E. le

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Le client n'a pas laissé de commentaire.

Vicki H. le

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Le client n'a pas laissé de commentaire.

BRANDEN M. le

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Did a great job. Staff worked through system being down and were very friendly. Truck was super clean. Would recommend this location to anyone.

john V. le

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Everything went very well pick up and drop off price was reasonable.

Amber C. le

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Truck wouldn't start. Battery needed jumped. Never again

Daniel L. le

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Le client n'a pas laissé de commentaire.

Jeffrey R. le

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Service was very friendly and helpful!

Joseph C. le

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Le client n'a pas laissé de commentaire.

MARK M. le

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There were 3 trailers on the lot. They couldn't get the computer To work to try n locate what I was looking for. Then the computer wouldn't give me a price when I agreed to take a unit I really didn't want. I left your facility not knowing how much $ I spent!!!

Marlene M. le

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thank you!!!!

William M. le

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Le client n'a pas laissé de commentaire.

Chuck W. le

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I received confusing information on the pick-up time for the truck. One person told me I could not pick-up the truck until noon. The movers were scheduled to arrive at 9:00 AM, so this was a problem. A second person corrected this and all went well after this.

Jeff M. le

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Would be nice to have a few signs directing people where to go for drop offs. Luckily there was room to turn around without having to back up 100 ft with a trailer.

Meredith B. le

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Le client n'a pas laissé de commentaire.

Nancy V. le

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Le client n'a pas laissé de commentaire.

martin B. le

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Le client n'a pas laissé de commentaire.

GERALD H. le

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Le client n'a pas laissé de commentaire.

Gary H. le

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Le client n'a pas laissé de commentaire.

Mike L. le

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Neither of the young men offered to come out to help me hook up the 5 x 12 trailer to my truck. The tongue weight of that trailer is rather significant and caused me to injure my back getting it up to my hitch. Once I arrived at my loading destination, I discovered that the rear door to the trailer had frozen shut after the rainfall we had and I had to park it in the sun to thaw. This delayed my trip by 4 hours.

CURT H. le

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Le client n'a pas laissé de commentaire.

Drew G. le

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Le client n'a pas laissé de commentaire.

Daniel D. le

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Le client n'a pas laissé de commentaire.

Mark T. le

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All of the equipment that I requested was not available. I need a furniture dolly and they did not have any available even though I had sent this reservation in over a month in advance.

ken G. le

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I was overcharged. When I picked-up the truck, I was asked to estimate the number of miles I would be diving. My estimate was 25 miles. The actual distance I traveled was 20 miles. After returning the truck there was no mileage reading taken nor was the gas tank checked. Instead the number of miles iI estimated, 25, was the number of miles entered into my rental agreement. As a result of the estimated miles being entered into my rental agreement I paid an extra $3.95. Granted, that is a small amount of money. However, the amount is irrelevant. The main point is that I was charged extra money inappropriately because the truck check-in process was not properly conducted. When I discussed the situation with the clerk, he admitted that he closed out the contract based on my estimate of mileage. Furthermore, he told me that he would contact U-Haul and contact me with an update. That never happened. He lied to me after overcharging me.

beatriz F. le

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Maybe a "U-Haul" partner sign might be a good idea to post outside of the business.

Eric B. le

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Vehicle was relatively new but filthy. Had to clean all windows in and out before leaving on trip.

Jeffrey B. le

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Charge the correct credit card you fucking morons

Adam L. le

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Le client n'a pas laissé de commentaire.

Daniel E. le

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Everything was great except for the truck smelling strongly like vomit.

gwen R. le

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Very easy return. No complaints or suggestions at all

Robert R. le

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Le client n'a pas laissé de commentaire.