Customer Reviews for Petro Gas Station
(Concessionnaire U-Haul dans le voisinage)

449 évaluations

16080 State Hwy 20   Niceville, FL 32578

(850) 517-9811

Heures d'ouverture de l'établissement

  • Lun - ven : 7h am à 5h pm
  • Sam : 7h am à 6h pm
  • Dim : 7h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(850) 517-9811

16080 State Hwy 20
Niceville, FL 32578

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 7h am à 5h pm
  • Sam : 7h am à 6h pm
  • Dim : 7h am à 5h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Hongliang L. 
Évaluation :
5

Staff (one individual working alone) was exceptional and did an excellent job. Trailer performed well and without issue. Although, some routine maintenance, such as door lock lubrication, was needed. However, overall it was an excellent pick-up location.

Ken L. 
Évaluation :
3

better parking other than off roading.

Brittany E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberley N. 
Évaluation :
3

I was charged 47,70 $ for fuel, but I brought it back with the same amount as it had when I picked it up. I was not contacted about this before the charge.

Dawn B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Clinton J. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Lee V. 
Évaluation :
3

Nothing...it's fine

DENNISFRANCIS F. 
Évaluation :
3

with caveats. The store manager is also operating a quick mart type store so if there are 10 customers there to buy beer and ice, you will have to wait because there is only one person working the counter. We also had to do our own finding the trailer and our own hookup. She then checked it on our way out the gate.

Paul B. 
Évaluation :
3

The U Haul rental software seems to be a little difficult for those renting the trailers to use and it is definitely not easy for those of us who are not good with computers.

MICHAEL S. 
Évaluation :
5

The facility attendant was excellent. He was most helpful.

Alex A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rodney B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
5

Service outstanding!

Billy B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Matthew D. 
Évaluation :
2

Still haven't got a receipt and I have called and asked for it to be emailed to me more than once.

LARRY P. 
Évaluation :
5

Mr.contractor is the best. He treats all.his customers with respect.

Kenneth K. 
Évaluation :
3

Only complaint was that the fuel was below a quarter of a tank at the initial start up. Luckily I wasn't going far. I ended up filling it up higher than how I received it

Trevor F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROBERT K. 
Évaluation :
5

The 24/7 process was user friendly. The pickup of the truck was just as smooth and easy. No complaints! Thanks!

phillip C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Debbie L G. 
Évaluation :
1

This is a deplorably understaffed, very hectic vape/smoke/beer shop and gas station. It should not be a U-haul licensee. Multiple people were unable to get their U-haul rentals processed while I was there, because the sole clerk prioritized selling tobacco to many customers. I had prepaid and pre-registered with my driver's license. I purchased the CDW. I had to inspect the trailer, hitch it, and test lights myself without help of any employee. (I am a 58 year old woman.) At 3:48 pm CST Sunday, I made a video of the walkaround of the trailer, to document its condition since no form was given me to note pre-existing damage. When I returned the trailer 22 hours later at 1:20 pm CST Monday, the proprietor was extremely rude. The bill sent to me later added a fraudulent charge for an "after-hours service fee" of 20 $. I spent over one hour on hold, then speaking with a CSR at U-Haul to contest the fraudulent charge. This location is a disgrace to U-Haul. I hope these people do not misuse my license to fraudulently sell my id. My phone is 850-200-0261 - JK

Julianne K. 
Évaluation :
1

I booked online and this was the drop off location I was given. When I arrived the lady said she didn't have room for the trailer and if I could find a spot I could leave it. Had to back it without assistance and take the trailer off without assistance and she still complained about where I dropped it. I have to say...don't get much good customer service anywhere from uhaul and this was the worst ever...so that says something. She was rude and not friendly...was more concerned about smoking her cigarette than helping me. Fortunately I had a friend with me who could help as I could have never unhitched it by myself!

Sharon S. 
Évaluation :
3

Didn't offer any assistance to hook up trailer. I have only pulled a trailer a few times many years ago and would have been nice to make sure I did it correctly.

Howard H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SIMEON T. 
Évaluation :
3

When I dropped off here on SAT, 08MAY, the clerk was courteous and everything went smooth. When I picked up on SAT, 15MAY the clerk (different guy than dropping off) was on the phone with someone the whole time and he changed my reservation to dropping off there instead of back home as I had reserved. Plenty of other places in that area to work with so pick them. Thanks

Kevan P. 
Évaluation :
2

Rented the uhaul trailer. Just needed it for a few hours. The guy seemed nice when we went to pick it up. He told us he'd leave the gate unlocked so we could bring it back that night (before 10pm). They charged us a 2nd night. Rip OFF.

Matthew B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevan P. 
Évaluation :
1

I was quoted a rate of 61 $and was charged 93 $by the pickup location. Why was I charged the additional 32 $? I don't know why. That extra charge came as a surprise.

BROOKE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Duane S. 
Évaluation :
3

Interior of cab was dirty with drink spills, sand, food wrappers. Attendant working the site at time of pick up was rude. Insisted on me doing chceck via uhaul link. I jad tonget the truck my self from.back parking area which was a field and full of water. My shoes ,socks and pants were soaked. I was told there would be a 20 afyer hours fee for returning the truck after the location was closed.

jason S. 
Évaluation :
5

Do old bumpy trucks and reservation be at the right place.

Vivian R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shelley M. 
Évaluation :
1

I am 70 and had to hook up the trailer my self. This is a one person operated convince store and I had to wait while others were helped durning my check in. This was the second time we were sent to this location, our first choice was Destin towing who did not have our reserved trailer.

Alfred R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
1

They misstated the time of my delivery costing me an extra days rental.

HARRY P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert H. 
Évaluation :
5

In my case the trailer was not clean when I picked it up,So I had to sweep it before use and after. Otherwise than that worked out great..

Gary E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danny D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Deb B. 
Évaluation :
3

Wrong dolly was in truck.

Jeffrey M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Amy P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jason L. 
Évaluation :
3

No customer service the person was to busy.

rosa C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James H. 
Évaluation :
3

The truck I rented gave me issues from day one. I had to get a jump start 2 times and the vehicle's battery/starter issues only persisted form there, I had to drive across country, all while having to "white knuckle" may way through cities because I could never get a full charge from my cell phone for the port because of the electrical issues, getting turned around 6 time and putting me behind my schedule by 6 hours

jasmine M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

rick K. 
Évaluation :
4

Please improve the equipment/software and speed of the tablet that the cashier uses to rent the trucks. Everything else was good.

Jeffrey W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

joel L. 
Évaluation :
1

We tried to return the rental trailer for two days prior to dropping it off on early Monday morning, Oct. 19th. We received no help, but were only told to take it to the adjacent field,disconnect and leave the equipment. It was a struggle in the weeds, but we got it done. We returned to the store counter to complete the formalities and receive paperwork that the rental had been returned. The person in charge asked for the main contact phone number and stated that's all he needed. No paperwork. However, two days later we received noticed of a late charge of 59,64 $. We called U-Haul to rectify the illegitimate charge. U-Haul tells us that "they" will have to reverse this charge, meaning the person who delayed the return processing will be the one who has to do this. U-Haul literally passed the buck. We'll see what happens, but we can tell you if this charge is not reversed, it will be put in dispute with the credit card company of record. It will not be paid. Let's do this the easy and appropriate way. No more mishandling.

Richard H. 
Évaluation :
1

Took 25 minutes for someone that could issue the uhaul to show up and then another 35 to rent a truck to the customer that showed up before me. Only had 6 blankets instead of the 12 I paid for. Took an hour when it should have taken 5-10 minutes. Terrible.

Charles C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Hugh P. 
Évaluation :
3

I wasn't able to drop off my truck to the closest location to me, Affordable Climate Mini Storage, when I finished unloading. Mike was also extremely helpful when I dropped off my first truck and trailer. I was sent to Petro a few miles down the road. Not a big deal after 2 long days, but it was still one more thing I had to deal with that day. The lady at Petro moved the drop off right along, and I was on my way.

JAMES B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Travis P. 
Évaluation :
1

This location should not be a dealer. They are too busy selling cigarettes, beer and lottery tickets to be bothered to set up the sale for the customer. I had to find the vehicle in the lot and drive it out. Then I had to go to another lot to connect the car transport, all with no help from the people there. And, they not check the equipment; I had to go back in and ask for the moving blankets. They did not care and could not be bothered with a U-Haul contract and customer.

Jeremy S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ZACHERY R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeromy S. 
Évaluation :
3

I ordered a furniture dolly, but did not end up getting one with my truck. So I'd just hope to have those rentals verified beforehand.

Nathan G. 
Évaluation :
5

Effortless, awesome experience

Trina S. 
Évaluation :
1

Not even worth getting upset trying to explain... just don't

JOHN T. 
Évaluation :
5

Nothing everyone here was great! Excellent service à la clientèle

CLINTON V. 
Évaluation :
3

Don't screw up the first order and send someone 20 miles away from the previous location to then just charge them for the extra mileage that your employee caused.

Steven M. 
Évaluation :
3

The woman was extremely helpful and worked through some technological issues to get the trailer rented to me.

lance S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John W. 
Évaluation :
1

I had a terrible experience with this location. We received the trailer with only 10 blankets that were thrown in. Unfolded and completely filled with dirt and sticks. We had to wait over an hour to get the trailer even when we had it scheduled ahead. The only 6x12 trailer in the area. A huge issue that we ran into was that the trailer was bouncing around. I thankfully had a gentleman who drives trailers for a living. The tires were filled up past the recommended 65PSI! So dangerous... We had to lower the air to 45/50PSI and it ran beautifully. I am upset that we called 3 times and could not get a representative on the phone when I had purchased road side assistance. Everything worked out fine but I believe this man should not be allowed to rent uhauls out. He does not care whatsoever. The original person I rented from at Moll drive was incredible and gave us his phone number to call because this gas station has such a poor reputation. Rightfully so.. I have worked with Uhaul a few times before and have had amazing experiences. I truly believe this gas station should not be allowed to ruin the company name. I do not leave reviews or negative experiences but I seriously would not give this place even 1 star...

Carolyn S. 
Évaluation :
5

Super easy! Friendly and professional staff! Merci

kelly W. 
Évaluation :
3

Warn future renters that the gas is closer to the brake than in your car/truck. A couple of times I was stepping on both at the same time until I realized what I was doing.

Jeff T. 
Évaluation :
1

This location is a busy gas station. There are too many customers coming in, for them to do U-Haul rentals too. It took way too long because the other customers were her first priority.

Tanner Z. 
Évaluation :
4

Not the best place, but it is good.

James C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert H. 
Évaluation :
1

The first 6'x12' trailer they tried to give me had a bald tire. I was on my own to locate and hook up the trailer used.

BARRY B. 
Évaluation :
3

The rental process was simple and easy. I recommend looking for existing damage of the equipment at the time of rental with a company representative.

charles P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenneth S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William J. 
Évaluation :
5

Truck smelled like smoke when I picked it up. But was clean and in great shape.

Garrett M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wayne S. 
Évaluation :
5

Excellent pickup. The petro station was awesome, wish I knew about it before we moved! The man who helped us with the uhaul was professional and prompt.

Wallace C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Teresa P. 
Évaluation :
2

The trailer I needed was awkwardly positioned behind a truck making it extremely difficult to hookup. I would not/will not use this store again.

Marion M. 
Évaluation :
1

Truck was dirty inside the cab and in the back. Previously used storage blankets were throw in the back unfolded. Very disappointed!!

John L. 
Évaluation :
5

Great experience overall

Kirt C. 
Évaluation :
5

Young lady in there was super sweet.

Susan G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Richard H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean A. 
Évaluation :
1

Never checked in trailer until I called. Attendant at drop off was rude and unhelpful. Worst uhaul experience ever.

timothy S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Keli K. 
Évaluation :
5

The staff of the location was very accommodating and very friendly, even checked me out after their scheduled hours, thank you again so much

Clinton V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Byron M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kyle M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TARA P. 
Évaluation :
2

Need more personal at this location. We had to wait to check out truck inbetween customers for store side. Took way too long

Ethan D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

August G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mary Jo K. 
Évaluation :
2

The Petro Gas Station was where I was sent after the closest location didn't have any place for me to park my trailer. The person working the gas station counter was on his cell phone and couldn't be bothered to help. The gate leading to the parking area for the uhauls has been run over as well.

Richard B. 
Évaluation :
3

Order called for moving blankets and dolly to be placed in truck at pickup. No dolly was there and the clerk brought blankets out of back room and dropped them in front of me to carry out myself. He did not show where the truck was so I had to roam around the lot to find it. He changed my return location (without discussion) to a location at least 90 miles away, which I changed back with a phone call to U-Haul main number. The entire experience was entirely unacceptable.

karen P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin M. 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

Retour
Haut de la page