Trailer was pushed in behind 2 26 foot trucks in a mud hole. U-Haul associate didn't offer any assistance to get trailer hooked up to tow vehicle.Scott B.
Customer Reviews for Petro Gas Station
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Niceville, FL 32578
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 8h am à 5h pm
- Dim : 9h am à 2h30 pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Pick up location changed twice. Then as I was picking up the truck the drop of location changed as well. They gave me extra miles to cover bringing it back but I still ended up paying more to cover all the gas feesALLISA D.
Le client n'a pas laissé de commentaire.Septtimous T.
The trailer was unsafe for transport and the dealer did not have extra equipment to replace the damaged one.JONATHAN C.
Smooth transaction no issues. We'll rent again from these fine folks.Theodore B.
Le client n'a pas laissé de commentaire.Gambled ahmed M.
Le client n'a pas laissé de commentaire.DAVID W.
customer service. rented a tow dolly he gave me the number told me it was in back somewhere. I was in a bus had to drag it out and pull up to the front to hook up.WAYNE H.
My original reservation was unfulfilled due to the trailer not being returned at 74 Moll Dr, Santa Rosa Beach, FL 32459. This new location is a 1,5 hour round trip from my house, in addition I waited several hours for my initial reservation to be returned. U-Haul set me back 5 hours I could have spent packing and getting out of my house. When I picked up at this location, I got absolutely NO help hooking the trailer up and ensuring it was done properly. Bottom line, I reserved this trailer for 9:00am and I didn't get a trailer until 1:30pm with no discount what soever for my inconvenience.Rodney M.
Had 40 foot Motorhome had to drop u haul at front. The person there said I had to drop off inside storage unit there was no room to turn bus around. He told me I had to take it back so I hand carried it back there he was no help very rude.WAYNE H.
Owner wouldn't come out and show me how to hook my car up to the truck.Kristina A.
The person who rented to me ignored me after I said I was there for a pick up. He sold the guy in line behind me cigarettes, chatted with someone behind the counter and generally pretended I wasn't there. When I finally asked if I was in the right place he hurried me through the process and gave me the truck. Very unlike every other experience I have had with U Haul.Kenneth L.
Le client n'a pas laissé de commentaire.MICHAELPAUL G.
Le client n'a pas laissé de commentaire.Gregory W.
Took too long for rental process. Not enough helpJOSE L.
Le client n'a pas laissé de commentaire.charles S.
The owner was running a gas station and uhaul at the same time. He stayed on the phone with his people in India and told me I had to hook the uhaul up myself..he never gave me instructions so I called another uhaul and the lady was nice enough to tell me go to YouTube and that this location has many complaints. He said if I couldn't hook it up myself because someone had to run the store I could go somewhere else..mind you that is why you RESERVE something in advance..then he told me if I get it hooked up drive up to the store he would come make sure its right. So after complaining about a wiring attachment that wasn't on the trailer he looked in a box behind the counter and gave me one..so back outside I go in 90 degree Florida humidity heat..only to come back in because the chains didn't have the rubber black piece on them that interlock the chain..I go in and say where are the rubber pieces he says they are there, I say they are not and he tells me to go take them off another trailer..so I did just that..at this point I'm annoyed but I need this trailer..I finally make sure everything is good to go..thanks to YouTube and drive up..he comes out and takes a pic of the trailer number and my hook up as if he did it..because he did not then tells me I'm good....worst place ever stay away!! O of O stars!!!APRIL S.
2nd time dropping off hereJoshua L.
Le client n'a pas laissé de commentaire.Markus P.
A sign of the times: only 1 attendant for gas, groceries, smokes, and u haul. However, they do their best.Morris S.
First, this is a small uhaul, almost a do it yourself. I rented a trailer and then was told the number on the trailer so I could find it when I went to the trailer pen. This was not easy to drive into the trailer pen with my 26" truck and turn it around then line it up right to pull the trailer out when I hooked it up. Yep, I picked up the tongue of the trailer and hooked it up by myself since the clerk was busy selling beer, cigs, scratch offs, etc. behind the counter. He came out later to take a picture of my hookup.. Oh, and by the way one of the tail lights was out.randall R.
Le client n'a pas laissé de commentaire.joe M.
Not his fault but The person was running a busy mini kart and gas station the whole time he was helping me so there were constant interruptions for la so called mobile checkin and then the helpers I hired charged me but never showed up!! Now I have to fight for a refund. Total Garbage experience uhaul.jason M.
Le client n'a pas laissé de commentaire.KARL S.
I would like to file a formal complaint against the owner of the Petro Station in Niceville, FL. The owner told me I could not drop off the U-Haul trailer there even though I was scheduled to do so. He said if I left it there he would charge me extra. After being on the phone with U-Haul for an hour, I was told that I could leave it there and there would not be charged any additional charges, but today I was charged a total of $107 for 4 extra days at $20/day and a After Hours fee $20. This owner is a LIAR, a thief, and fraudulent! I took pictures with a time stamp 8/18/21 11:37am. Per my contract I dad not have to turn it until 8/19/21 at 10:00. I expect a full refund for all the harassment, and time wasted on dealing with this crooked U-Haul rep. I also expect a formal apology from U-Haul for such horrible service. (850) 624-9506ALAN G.
Le client n'a pas laissé de commentaire.MICHAEL B.
He did not have a truck. Hard to understand his foreign accent. He uses magic jack for a phone and it was not working. Very frustratingMichael M.
Le client n'a pas laissé de commentaire.Carrie N.
The phone number did not work so I had to go by in person to confirm. They did not have the truck that I reserved so they "upgraded" me to a larger truck which I did not really want or need. When I went to check in online at 5:30pm, the UHaul website said I needed to do it in person the next day at 7:00am. Fortunately, the helpful clerk at the gas station was able to assist me, however, he got confused about the insurance and it was removed from my account so I spent an hour sorting that out before I left. UHaul never answered their 24/7 customer support line.MICHAEL T.
No working phone, no service, spent 2 hours on pickup, no parts (ball, hitch) needed to go to another location to get hitched! First trailer was not able to pick-up had to load a second trailer! Returning, more of the same! Billing!? Don't get me started! I've been billed 3 times for the trailer rental after I already paid for it!JOHN B.
truck still had furniture in it. Didn't know until I opened the back of the truck....no one checked to see if the truck was empty when returned.Michele H.
Le client n'a pas laissé de commentaire.CARA R.
Le client n'a pas laissé de commentaire.Hongliang L.
Staff (one individual working alone) was exceptional and did an excellent job. Trailer performed well and without issue. Although, some routine maintenance, such as door lock lubrication, was needed. However, overall it was an excellent pick-up location.Ken L.
better parking other than off roading.Brittany E.
Le client n'a pas laissé de commentaire.Kimberley N.
I was charged $47,7 for fuel, but I brought it back with the same amount as it had when I picked it up. I was not contacted about this before the charge.Dawn B.
Le client n'a pas laissé de commentaire.Clinton J.
Le client n'a pas laissé de commentaire.Lee V.
Nothing...it's fineDENNISFRANCIS F.
with caveats. The store manager is also operating a quick mart type store so if there are 10 customers there to buy beer and ice, you will have to wait because there is only one person working the counter. We also had to do our own finding the trailer and our own hookup. She then checked it on our way out the gate.Paul B.
The U Haul rental software seems to be a little difficult for those renting the trailers to use and it is definitely not easy for those of us who are not good with computers.MICHAEL S.
The facility attendant was excellent. He was most helpful.Alex A.
Le client n'a pas laissé de commentaire.Rodney B.
Le client n'a pas laissé de commentaire.John S.
Service outstanding!Billy B.
Le client n'a pas laissé de commentaire.Matthew D.
Still haven't got a receipt and I have called and asked for it to be emailed to me more than once.LARRY P.
Mr.contractor is the best. He treats all.his customers with respect.Kenneth K.
Only complaint was that the fuel was below a quarter of a tank at the initial start up. Luckily I wasn't going far. I ended up filling it up higher than how I received itTrevor F.
Le client n'a pas laissé de commentaire.ROBERT K.
The 24/7 process was user friendly. The pickup of the truck was just as smooth and easy. No complaints! Thanks!phillip C.
Le client n'a pas laissé de commentaire.Richard L.
Le client n'a pas laissé de commentaire.Debbie L G.
This is a deplorably understaffed, very hectic vape/smoke/beer shop and gas station. It should not be a U-haul licensee. Multiple people were unable to get their U-haul rentals processed while I was there, because the sole clerk prioritized selling tobacco to many customers. I had prepaid and pre-registered with my driver's license. I purchased the CDW. I had to inspect the trailer, hitch it, and test lights myself without help of any employee. (I am a 58 year old woman.) At 3:48 pm CST Sunday, I made a video of the walkaround of the trailer, to document its condition since no form was given me to note pre-existing damage. When I returned the trailer 22 hours later at 1:20 pm CST Monday, the proprietor was extremely rude. The bill sent to me later added a fraudulent charge for an "after-hours service fee" of $20. I spent over one hour on hold, then speaking with a CSR at U-Haul to contest the fraudulent charge. This location is a disgrace to U-Haul. I hope these people do not misuse my license to fraudulently sell my id. My phone is 850-200-0261 - JKJulianne K.
I booked online and this was the drop off location I was given. When I arrived the lady said she didn't have room for the trailer and if I could find a spot I could leave it. Had to back it without assistance and take the trailer off without assistance and she still complained about where I dropped it. I have to say...don't get much good customer service anywhere from uhaul and this was the worst ever...so that says something. She was rude and not friendly...was more concerned about smoking her cigarette than helping me. Fortunately I had a friend with me who could help as I could have never unhitched it by myself!Sharon S.
Didn't offer any assistance to hook up trailer. I have only pulled a trailer a few times many years ago and would have been nice to make sure I did it correctly.Howard H.
Le client n'a pas laissé de commentaire.SIMEON T.
When I dropped off here on SAT, 08MAY, the clerk was courteous and everything went smooth. When I picked up on SAT, 15MAY the clerk (different guy than dropping off) was on the phone with someone the whole time and he changed my reservation to dropping off there instead of back home as I had reserved. Plenty of other places in that area to work with so pick them. ThanksKevan P.
Rented the uhaul trailer. Just needed it for a few hours. The guy seemed nice when we went to pick it up. He told us he'd leave the gate unlocked so we could bring it back that night (before 10pm). They charged us a 2nd night. Rip OFF.Matthew B.
Le client n'a pas laissé de commentaire.Kevan P.
I was quoted a rate of $61 and was charged $93 by the pickup location. Why was I charged the additional $32? I don't know why. That extra charge came as a surprise.BROOKE M.
Le client n'a pas laissé de commentaire.CHRISTOPHER P.
Le client n'a pas laissé de commentaire.Duane S.
Interior of cab was dirty with drink spills, sand, food wrappers. Attendant working the site at time of pick up was rude. Insisted on me doing chceck via uhaul link. I jad tonget the truck my self from.back parking area which was a field and full of water. My shoes ,socks and pants were soaked. I was told there would be a 20 afyer hours fee for returning the truck after the location was closed.jason S.
Do old bumpy trucks and reservation be at the right place.Vivian R.
Le client n'a pas laissé de commentaire.Shelley M.
I am 70 and had to hook up the trailer my self. This is a one person operated convince store and I had to wait while others were helped durning my check in. This was the second time we were sent to this location, our first choice was Destin towing who did not have our reserved trailer.Alfred R.
Le client n'a pas laissé de commentaire.John M.
They misstated the time of my delivery costing me an extra days rental.HARRY P.
Le client n'a pas laissé de commentaire.Robert H.
In my case the trailer was not clean when I picked it up,So I had to sweep it before use and after. Otherwise than that worked out great..Gary E.
Le client n'a pas laissé de commentaire.Danny D.
Le client n'a pas laissé de commentaire.THOMAS O.
Le client n'a pas laissé de commentaire.BRIAN A.
Le client n'a pas laissé de commentaire.Deb B.
Wrong dolly was in truck.Jeffrey M.
Le client n'a pas laissé de commentaire.Amy P.
Le client n'a pas laissé de commentaire.Jason L.
No customer service the person was to busy.rosa C.
Le client n'a pas laissé de commentaire.James H.
The truck I rented gave me issues from day one. I had to get a jump start 2 times and the vehicle's battery/starter issues only persisted form there, I had to drive across country, all while having to "white knuckle" may way through cities because I could never get a full charge from my cell phone for the port because of the electrical issues, getting turned around 6 time and putting me behind my schedule by 6 hoursjasmine M.
Le client n'a pas laissé de commentaire.rick K.
Please improve the equipment/software and speed of the tablet that the cashier uses to rent the trucks. Everything else was good.Jeffrey W.
Le client n'a pas laissé de commentaire.joel L.
We tried to return the rental trailer for two days prior to dropping it off on early Monday morning, Oct. 19th. We received no help, but were only told to take it to the adjacent field,disconnect and leave the equipment. It was a struggle in the weeds, but we got it done. We returned to the store counter to complete the formalities and receive paperwork that the rental had been returned. The person in charge asked for the main contact phone number and stated that's all he needed. No paperwork. However, two days later we received noticed of a late charge of $ 59.64. We called U-Haul to rectify the illegitimate charge. U-Haul tells us that "they" will have to reverse this charge, meaning the person who delayed the return processing will be the one who has to do this. U-Haul literally passed the buck. We'll see what happens, but we can tell you if this charge is not reversed, it will be put in dispute with the credit card company of record. It will not be paid. Let's do this the easy and appropriate way. No more mishandling.Richard H.
Took 25 minutes for someone that could issue the uhaul to show up and then another 35 to rent a truck to the customer that showed up before me. Only had 6 blankets instead of the 12 I paid for. Took an hour when it should have taken 5-10 minutes. Terrible.Charles C.
Le client n'a pas laissé de commentaire.Hugh P.
I wasn't able to drop off my truck to the closest location to me, Affordable Climate Mini Storage, when I finished unloading. Mike was also extremely helpful when I dropped off my first truck and trailer. I was sent to Petro a few miles down the road. Not a big deal after 2 long days, but it was still one more thing I had to deal with that day. The lady at Petro moved the drop off right along, and I was on my way.JAMES B.
Le client n'a pas laissé de commentaire.Travis P.
This location should not be a dealer. They are too busy selling cigarettes, beer and lottery tickets to be bothered to set up the sale for the customer. I had to find the vehicle in the lot and drive it out. Then I had to go to another lot to connect the car transport, all with no help from the people there. And, they not check the equipment; I had to go back in and ask for the moving blankets. They did not care and could not be bothered with a U-Haul contract and customer.Jeremy S.
Le client n'a pas laissé de commentaire.ZACHERY R.
Le client n'a pas laissé de commentaire.Jeromy S.
I ordered a furniture dolly, but did not end up getting one with my truck. So I'd just hope to have those rentals verified beforehand.Nathan G.
Effortless, awesome experienceTrina S.
Not even worth getting upset trying to explain... just don'tJOHN T.
Nothing everyone here was great! Excellent service à la clientèleCLINTON V.
Don't screw up the first order and send someone 20 miles away from the previous location to then just charge them for the extra mileage that your employee caused.Steven M.
The woman was extremely helpful and worked through some technological issues to get the trailer rented to me.lance S.
Le client n'a pas laissé de commentaire.John W.