Le client n'a pas laissé de commentaire.
DAVID D
Customer Reviews for Phillips Building Supply
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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A very positive experience, from the reservation and scheduling team to the service from the store location. I will be using the service again this week and over the next 2 months
Bob CThe person that waited on me was cordial, but not friendly, and did seem more involved in her phone. I was not sure if it was a work phone are not.
Leslie COk
SHEILA WNothing the staff were very nice and helpful.
Jennifer BKeep the equipment clean .also check it before renting it
Patricia TThey can improve in inventory and attendant help. They did a great job at ensuring that we had the necessary items needed to get on the road.
Victor MThey told me I ordered 48 blankets and when I said "no I didn't" they didn't want to even try and fix it. Then, when I went out to get my equipment, they didn't even have but 20 blankets and I didn't want those but the guy told me "oh well, it's on the order". And they still charged me for 48. Not that that matters as I didn't use any of them cuz I DIDN'T NEED THEM. I gave them back unused at the drop off. Which was also where I figured out that they messed up some other things too. I'll be calling U-Haul shortly to see if they want to make things right.
Joshua ZThis uhual didn't even have working AC i tried to contact the location whom said they couldn't help me and to call the 1800 uhual and they transferred me around and i spoke with a manager that said … well what do you want me to do about it?? Well maybe a credit back would be nice. This has been a poor experience.
Dustyn FThere was not a full tank of gas when we rented the truck. However, we returned it with a full tank. $25 for a cleaning fee is high. We left the truck the way we found it, clean. There were several additional fees that; with filling the tank of gas cost us over $170 for a $50 truck.
Suzette SIt was good!
Alana CThe check engine light was on...I assumed you guys knew but I was nervous driving the truck for that reason. If the problem had been taken care of it would have been nice to know!
Katherine LPersonnel Very helpful in saving customer with drop off option to save money on the rental
MY NNo problems,thanks.
Marilyn AWorked perfect I don’t know how you can improve!
Brian JKeep up the good work and continue to keep your prices affordable
MANUEL CIt was a pleasant experience. I have not been to this location in over ten years, and it was good to know that these guys have stepped up the quality of the products they carry.
Kevin EHave the agent do a return walk around on the vehicle.
JOHN RI did all the reservation on line and did the check in. The price was clear, however when i pick up the trailer it was double the price. Clearly something fishy going on here!!
Scott MPlease refer to the comment above
BEBBIE GMr Bobby and Ashley where very helpful.
Gene BAll great!
Walter PNot one thing I see
tamika jRien
David HGood overall experience.
wayne bSo slow going through the return process.
Jesse D$20 fee for after hours return was never explained. $25 fee for cleaning appeared to be unnecessary, but was imposed by rude male agent. I won't be renting there again.
Donald SI was charged for a dolly that was never put in my truck. Spoke to the manager of the store where I picked up the truck and said just let them know when you drop it off we forgot to put it in there and I did any they would not take the charge for the dolly off
Christine ENo comment
larry cThe lady at the counter that took all my info was the rudest lady I've encountered in a long time! Everyone else was wonderful.
Kenneth BYou can improve by educating the agents to explain fully the charges to be billed, instead of getting another bill for a charge I wasn't aware of after already paying what I thought was the final bill and in getting the dates correct of pickup and drop off.
LEONCE BThis location is very good from start to hook-up
Joseph TVery friendly staff
Mike MThe truck was clean inside and outside and much appreciated. Merci.
Deirdre FYou can't get any better services or accommodation then I received.
STANLEY TGreat, clean, easy to access parking lot, will use again!
Todd BSandra at Family Furniture in Picayune, MS is a great asset to your company. She went over and above all expectations to resolve my u-haul needs. Please let her know that she is outstanding. Her phone number is 601-347-6884.
Michael MI had dropped off the U-Haul overnight and the app was very frustrating not letting me submit photos etc. To finish the check-in so I left the paperwork in keys in the box. The following morning I talked to Josh who was very kind and understanding getting the truck processed for me no trouble at all.
Blake CMy email confirmation had me go to a different location which led me to think my rental was not there. After calling I was led to the location where my truck actually was, which was Phillips Building Supply. That made me late for my movers and picking up the truck.
LACEY HMake sure windshield is clean on inside as it was dirty and I had to stop and clean it at gas station at night just to see!
Sherri AU -Haul had me drive 60 miles away to pick up the 10' truck I requested over a month in advance. This caused me time, extra money spent in gas and inconvenience. I will advise anyone looking to rent from UHaul to look at other Companies.
Joyce BPicking the equipment up went okay except i had to wait 10-15 minutes for a clerk The first sales clerk had to go outside for something else after he waited on a customer. I got tired of waiting so I asked someone else to help me who was not and had not been busy. The registration was very extensive. I thought it was excessive. Got hooked up but the guy who hooked up the dolly didn't have an electrical adapter to hook the dolly up to my stock electrical system on my one ton ton truck electrical system so we had to use mine. I didn't know this until I returned the tow dolly but the attendant put the dolly's coupler right over my receiver's ball protector and then tightened the coupler down on top of it. However, the biggest problem was that the tie down ratchet was rusted solid and could not be turned to be tightened. I had to use WD-40 on it and work it back and forth for quite a while before it broke loose and I could use it. Also, the web on the driver's side wheel would not fit properly over the wheel.to prevent the wheel from rocking back and forth in retrospect.. It appeared the ratchet on that side was too far inward although the van was centered exactly in the middle of the dolly. The web that was supposed to go over the wheel did not stay on top of the wheel to my destination. I found that the web had completely come off the wheel and was on the inside of the wheel. It was just by luck the minivan stayed where it was supposed to be when towed; When I started, the "tightening strap was about an inch from the inside of the wheel.. Although the strap was checked and tightened when I was on the road, it must have come off when I turned into the driveway at my destination. . t
Richard VThe customer service was wonderful. I would definitely recommend using this location for all my hall needs
Sheri KVery polite and very helpful. Also offered other services for as blankets and dolly.
JERRY MThe representative could use some customer skills training.
Randall GI have used Uhaul for last 3 yrs almost every weekend. But This Uhaul was broken and damaged my items I waited on hold for 30 minutes to speak to insurance company NO ANSWER! DISAPPOINTED
ALICIA MI was able to get the truck that I needed on short notice!
Blaire HDid not have all the reserved rental hand trucks I requested ahead of time. Worker that was helping me was very rude and cut me off when I was asking questions about billing. He raised his voice when I asked him why my card was charged twice for two different amounts and talked down to me like I was trying to get over on him or something. Which I still do I have an answer to that question. Other workers there were nice but that one person was the worse.
Nancie H