Évaluations des clients Phillips Building Supply

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Phillips Building Supply

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DAWN P.
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Le client n'a pas laissé de commentaire.

TERRY J.
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I wish y'all had a rebate on fuel and if you didn't use it, as we never used it at all and put fuel in it that I lost. Thanks tj

NATHAN L.
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Le client n'a pas laissé de commentaire.

Dillon A.
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I was given the wrong equipment. I had to come pick it up after store had closed. I made sure they understood it was a car trailer that I needed and when I arrived I had been given a u haul closed in trailer! Now I am being charged for something that I didnt order amd for extra days that I didnt have it!!

david D.
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Le client n'a pas laissé de commentaire.

Robert H.
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Staff tried to send us down the road without working lights on trailer. Then hooked us up to a different trailer without changing paperwork. Tire on new trailer was flat and I had to replace valve stem. Also had to sweep out trailer as the floor was dirty.

Dennis G.
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The Uhaul rental location @ 701 HWY 11 N SUITE B in PICAYUNE, MS 39466 stood me up. When I arrived at that location on Saturday, September 5, 2020 at 10:00AM, the door was locked, no one was there and when I call there 3 phone numbers, one number was disconnected and the other 2 had full voice mails. The sign on the door said they opened at 9:00AM. VERY UNPROFESSIONAL!!! I had to contact a corporate store to have my paid reservations transferred. The new store did a fantastic job, given that they have just received my information from corporate minutes before I arrived. Thank you Phillip's Building Supply.

Michelle V.
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My appointment time was changed without anyone letting me know, followed by the truck I needed not being there for my original appointment time. I had to pay more for a smaller truck.

Beverly W.
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The large truck that i drove was in need of attention. The brakes were bad and the power steering was terrible. It was not running very well either. That truck needs a lot of work or to be retired.

Gregory G.
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Le client n'a pas laissé de commentaire.

Jolinda L.
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Le client n'a pas laissé de commentaire.

Vesta G.
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Le client n'a pas laissé de commentaire.

Harold V.
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Le client n'a pas laissé de commentaire.

Keith B.
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Le client n'a pas laissé de commentaire.

Shirley P.
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Be more attentive to how you inspect mileage and pay attention when charging accounts. I was told I drove over 500 miles when I only drove about 15 and charged my account over $500. They did refund the difference but I could have went in the negative

KATHY T.
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Friendly service on both pick up and return

Russell N.
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Le client n'a pas laissé de commentaire.

Pamela J P.
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I was a little nervous from some of the reviews stated on the location of pick up. Thankfully our experience was smooth and the location reps were polite & very helpful.

Mark B.
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Try and be polite and friendly.

DANIEL S.
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They over charge me for the track nobody was there to take care of me The store close early

Jessica V.
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Too expensive for an in town move!

Anthony H.
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A little computer error on check in but computer back up quickly. No problems. I have rented U Haul many times and never had any problems.

Richard H.
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Le client n'a pas laissé de commentaire.

Shawn B.
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Le client n'a pas laissé de commentaire.

Michael M.
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Le client n'a pas laissé de commentaire.

MELISSA D.
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Tail light out on rented trailer .

Lori M.
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Le client n'a pas laissé de commentaire.

Duncan H.
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Le client n'a pas laissé de commentaire.

Elizabeth W.
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Picked up van with low tire pressure warning light on, had to waste time bringing it back to have tires checked. Employee at pickup location was rude and lacked basic communication skills.

Timothy L.
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Very easy to reserve and to return. 10 ft moving truck was very easy to drive.

Joey B.
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Le client n'a pas laissé de commentaire.

Brian P.
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I don't know what improvements at the moment.

matthew G.
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Le client n'a pas laissé de commentaire.

Doral G.
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Le client n'a pas laissé de commentaire.

Amy F.
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Le client n'a pas laissé de commentaire.

MELISSA D.
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Le client n'a pas laissé de commentaire.

Matthew B.
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Le client n'a pas laissé de commentaire.

Sara A.
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Le client n'a pas laissé de commentaire.

Eric T.
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I had the fuel where it was when I started an he.askedme to go go in put 2 dollars in. I didn't argure with him

BARBERA S.
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Le client n'a pas laissé de commentaire.

Pam O.
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Guarantee equipment but didnt have

JOHN C.
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Le client n'a pas laissé de commentaire.

roberta B.
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when picked up uhaul, it was dirty inside with dirty and change money. When I returned it was handed a broom and told had to clean it out

Michael S.
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Le client n'a pas laissé de commentaire.

Robin M.
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As it turned out I did not need the uhaul after renting it...I put less then 15 miles on it..I had the truck for six hours but it just sat in the driveway..I only got 16.80 back out of 100.00 and still dont understand why I had to pay such a big amount if I never even used it..thank you robin mcintosh

MARK F.
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Phillips Building Supply was excellent!

RC I.
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Check in and check out very smooth. People were helpful, pleasant and knowledgeable.

Elizabeth M.
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Le client n'a pas laissé de commentaire.

Philip R.
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I had already did everything over the computer at home we only had to sign and pick up....took us 2 1/2 hours and the truck and trailer ended up being hooked up or ( not hooked up ) right

Thomas B.
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Dan at Phiilips was great to work with. Enjoyed the conversation and experience.Well done on customer service. Tom

Andrew C.
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Le client n'a pas laissé de commentaire.

LINDA W.
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Let people know in advance if you choose to do the night drop that you will receive a text With information to complete prior to dropping off

Antwain W.
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It will be hard to break the cycle of racism from the hearts of people.

BETH T.
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See if the size truck you want can be moved to a U-Haul pick up location to decrease your mileage charges. They can do that.

Arthur L.
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Vehicle was very hard to drive with "Front wheels out of balance at higher speeds" . Needs Front End checked for play in steering wheel vis steering of wheels. Your service was outstanding and a great hardware store to shop in.

Philip R.
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Took almost 2hours to get the rental complete, after I had already did the pre rental info over the internet. Everything should have been complete except to run payment.but quoted price was wrong then once finally got papers they took another 45min to bring truck and trailer around only to find out they didn't have trailer hooked up correctly and it disconnected off trailer hitch once loaded car!! Could have been a bad thing if we were on the road

Jonathan O.
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Le client n'a pas laissé de commentaire.

ken D.
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Le client n'a pas laissé de commentaire.

Joseph R.
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Le client n'a pas laissé de commentaire.

Kenneth W.
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I had to jump start the battery.

Gregory S.
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Le client n'a pas laissé de commentaire.

Eva H.
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Le client n'a pas laissé de commentaire.

Karson K.
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Trailer was somewhat clean. Still swept it out before I used it. Took way to long in my opinion at desk to get it. Should have used the pre pickup route. I thought since I had already given my credit card that it was good to go. They had trouble getting info in computer and had to give all my info again which I didn't understand being I had already gave everything on the website. All in all it was good and I will use them again. I just had to have some extra patience.

Micah I.
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The passenger side tire was bald

George G.
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Had to go to 3 counters before I found the uhaul. Not marked or manned. Took 30 minutes to get procedure done

Arthur B.
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Le client n'a pas laissé de commentaire.

Kimberly Michell L.
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Excellent customer care at Phillip's Building Supply's in Picayune, MS

Michelle L.
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EXCELLENT CUSTOMER CARE at Phillip's Building Supply's in Picayune, MS when renting any U-Haul Equipment!

Gina D.
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Sweep out cargo area, vacuum cab area and wipe out cup holders.

Tina P.
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Clean interior of trucks between uses. Our can console was FILTHY. Didn't even want to touch it.

Ralph B.
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the tires on the trailer were not balanced and shook us the whole 700 mile trip..... uhaul as a company has shown me they don't care about their customers

P R B.
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Le client n'a pas laissé de commentaire.

earl K.
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Not much. They were very helpful.

Jason T.
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You can improve the customer's experience by actually having the reserved equipment when the customer arrives at the reservation time. This location did not have a furniture dolly, even though one was reserved. Everything else, including the equipment cleanliness, the pickup, and the drop-off, met my expectations.

Shirley N.
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They were to busy to take care of me in a timely manner had someone training take care of me and kept leaving him. I also didn't like being charged for another day for 2 hours last I feel it should be pro rated after all I was moving.

Wonit B.
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Le client n'a pas laissé de commentaire.

Raymond S.
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Le client n'a pas laissé de commentaire.

George U.
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This made sound petty but when I picked up the unit it was marked as 3/4 full it was not but I didn't cry about it . Although I did take a picture of fuel gauge along with mileage as beginning proof. Returned it with what they said was 11/16 which was greater then I started with and had proof of both. But the drop off site was less then pleasant about it although instead of crying about it we went and put 5 gallons in it to silence there ridiculous comments. So between me having to drive 72 miles out of the way to pick up the truck with over a weeks notice of reservation and the fuel issue . Sure it served the purpose

Luke B.
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At this location I discovered that the blankets I had previously acquired from the initial location were rentals and had not been bought. This was an issue for 18 of the 24 blankets I rented as my furniture was all wrapped in these blankets in my storage unit and were unable to be removed from the furniture easily to be returned. The representative at this location told me I had to purchase these blankets, due to not returning them. I understood that this was partly my fault, but tried to explain that I was never told that they were for rental only. I agreed to pay the fee for the blanket and he tried to charge me $8.95, although on line they charged $7.95. He said he wouldn't go down on the price and so I asked if he would talk with his manager. He finally agreed to talk with his manager and the manager dropped the price to $7.95. I also asked the representative that since I was buying these 18 blankets if I could get back the $15 rental fee (6 for $5). He told me he couldn't give me the money back, and at this point I realized our conversation was fruitless, so I just accepted that I wouldn't get back the rental fee. I felt the representative was not very helpful and wasn't very understanding of my situation. I understand that it was partly my fault for not understanding that the blankets were for rent, but he didn't seem to understand or consider any of my points. Besides the blanket issue, the truck rental went very smooth and was very easy to return.

bryan D.
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Rude and disrespectful very dissatisfied this will be my las rental from uhaul. I'll go to Avis or penske from now on

Tish H.
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Le client n'a pas laissé de commentaire.

Sandra C.
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Le client n'a pas laissé de commentaire.

Steven G.
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Le client n'a pas laissé de commentaire.

Charles H.
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Le client n'a pas laissé de commentaire.

LINDSEY P.
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Le client n'a pas laissé de commentaire.

Brian J.
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Bobby is the greatest! I was empressed with his professionalism and willingness to to help me get the truck and dollies I needed to move into my new home. Check-in and return was easy and fast. Thank-you for everything! I will be back! Sincerely Satisfied, Brian Jansen

Lori C.
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They were looking for any reason to charge me for something 7.00!for gas and then 30 or 40.00 for going 1 mike over which was prob done because there kparkibg lot was horrible had to go around all the mess. Horrible experience I'll never use u haul nor will I recommenced it horrible disappointing experience

Mark G.
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Le client n'a pas laissé de commentaire.

connor O.
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Le client n'a pas laissé de commentaire.

earline W.
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Le client n'a pas laissé de commentaire.

Kevin G.
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Le client n'a pas laissé de commentaire.

philip F.
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Make sure the brake lights and turn signals work before you pickup tow dolly. Hooked up dolly got ready to go no left brake or turn signal the guy changed connectors still no lights had to go back inside do paperwork again and hooked up the other dolly it works. This caused me to loose a lot of my time. This is a U-Haul and Phillps problem this is sure be checked before pickup. What if they didn't have a second dolly there I would have been in a mess.

Charles Eric W.
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This location needs to keep better records of the mileage and fuel levels of their trucks. Truck was supposed to have 7/8 of a tank of gas but only had an eighth. The truck also had seventy more miles on it than what what was in the system. I had to dispute both of these issues, but I was able to clear these problems up only to be charged for an utility dolly and furniture pads that was not even on my original rental agreement. If you rent from here, be sure to take pictures of the odometer and fuel level when you pick up your truck and drop it off and keep a close eye on your paperwork for extra charges.

KATHERINE M.
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Le client n'a pas laissé de commentaire.

Clayton L.
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Le client n'a pas laissé de commentaire.

Christine S.
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Le client n'a pas laissé de commentaire.

Douglas J.
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Very prompt and friendly service.

Timothy B.
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Not consistent on charges for same rentals and reverse destination.

Kevin W.
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Le client n'a pas laissé de commentaire.

Steven G.
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Very helpful and personnel help hook up the trailer

Non reviews have been submitted for this location.

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