Le client n'a pas laissé de commentaire.Ashley B.
Customer Reviews for Phillips Building Supply
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
U -Haul had me drive 60 miles away to pick up the 10' truck I requested over a month in advance. This caused me time, extra money spent in gas and inconvenience. I will advise anyone looking to rent from UHaul to look at other Companies.Joyce B.
Le client n'a pas laissé de commentaire.REGINA S.
Le client n'a pas laissé de commentaire.Keith B.
Picking the equipment up went okay except i had to wait 10-15 minutes for a clerk The first sales clerk had to go outside for something else after he waited on a customer. I got tired of waiting so I asked someone else to help me who was not and had not been busy. The registration was very extensive. I thought it was excessive. Got hooked up but the guy who hooked up the dolly didn't have an electrical adapter to hook the dolly up to my stock electrical system on my one ton ton truck electrical system so we had to use mine. I didn't know this until I returned the tow dolly but the attendant put the dolly's coupler right over my receiver's ball protector and then tightened the coupler down on top of it. However, the biggest problem was that the tie down ratchet was rusted solid and could not be turned to be tightened. I had to use WD-40 on it and work it back and forth for quite a while before it broke loose and I could use it. Also, the web on the driver's side wheel would not fit properly over the wheel.to prevent the wheel from rocking back and forth in retrospect.. It appeared the ratchet on that side was too far inward although the van was centered exactly in the middle of the dolly. The web that was supposed to go over the wheel did not stay on top of the wheel to my destination. I found that the web had completely come off the wheel and was on the inside of the wheel. It was just by luck the minivan stayed where it was supposed to be when towed; When I started, the "tightening strap was about an inch from the inside of the wheel.. Although the strap was checked and tightened when I was on the road, it must have come off when I turned into the driveway at my destination. . tRichard V.
Le client n'a pas laissé de commentaire.christie P.
Le client n'a pas laissé de commentaire.BEVERLY R.
Le client n'a pas laissé de commentaire.Aaron M.
The customer service was wonderful. I would definitely recommend using this location for all my hall needsSheri K.
Very polite and very helpful. Also offered other services for as blankets and dolly.JERRY M.
The representative could use some customer skills training.Randall G.
I have used Uhaul for last 3 yrs almost every weekend. But This Uhaul was broken and damaged my items I waited on hold for 30 minutes to speak to insurance company NO ANSWER! DISAPPOINTEDALICIA M.
Le client n'a pas laissé de commentaire.Scott L.
Le client n'a pas laissé de commentaire.Justin A.
Le client n'a pas laissé de commentaire.Lisa P.
I was able to get the truck that I needed on short notice!Blaire H.
Le client n'a pas laissé de commentaire.GATRICE J.
Did not have all the reserved rental hand trucks I requested ahead of time. Worker that was helping me was very rude and cut me off when I was asking questions about billing. He raised his voice when I asked him why my card was charged twice for two different amounts and talked down to me like I was trying to get over on him or something. Which I still do I have an answer to that question. Other workers there were nice but that one person was the worse.Nancie H.
Le client n'a pas laissé de commentaire.Ricky Lee R.
Le client n'a pas laissé de commentaire.Brandi D.
Le client n'a pas laissé de commentaire.Troy E.
Le client n'a pas laissé de commentaire.Clara G.
Le client n'a pas laissé de commentaire.Robert C.
Le client n'a pas laissé de commentaire.Robert M.
Le client n'a pas laissé de commentaire.James A.
Le client n'a pas laissé de commentaire.Dennis L.
Le client n'a pas laissé de commentaire.Terri M.
The check in was not documented and I was invoices for additional money because they didnt complete the check in process correctly.Brian L.
Not have your reservation system go down on the afternoon of the day we need the equipment, forcing us to rearrange several scheduled things to move the trip back a day. (Very Frustrating)Randy F.
The vehicle was filthy in the cab. They had to mop it before I left then I had to drive with the windows down so I could breathe. It smelled like the French Quarter in July, a combination of urine and vomit. Then they hit me with a 25 $cleaning charge and we dropped it off cleaner than when we picked it up. I will definitely think twice before renting again.Henry B.
Le client n'a pas laissé de commentaire.DAWN P.
I wish y'all had a rebate on fuel and if you didn't use it, as we never used it at all and put fuel in it that I lost. Thanks tjTERRY J.
Le client n'a pas laissé de commentaire.NATHAN L.
I was given the wrong equipment. I had to come pick it up after store had closed. I made sure they understood it was a car trailer that I needed and when I arrived I had been given a u haul closed in trailer! Now I am being charged for something that I didnt order amd for extra days that I didnt have it!!Dillon A.
Le client n'a pas laissé de commentaire.david D.
Staff tried to send us down the road without working lights on trailer. Then hooked us up to a different trailer without changing paperwork. Tire on new trailer was flat and I had to replace valve stem. Also had to sweep out trailer as the floor was dirty.Robert H.
The Uhaul rental location @ 701 HWY 11 N SUITE B in PICAYUNE, MS 39466 stood me up. When I arrived at that location on Saturday, September 5, 2020 at 10:00AM, the door was locked, no one was there and when I call there 3 phone numbers, one number was disconnected and the other 2 had full voice mails. The sign on the door said they opened at 9:00AM. VERY UNPROFESSIONAL!!! I had to contact a corporate store to have my paid reservations transferred. The new store did a fantastic job, given that they have just received my information from corporate minutes before I arrived. Thank you Phillip's Building Supply.Dennis G.
My appointment time was changed without anyone letting me know, followed by the truck I needed not being there for my original appointment time. I had to pay more for a smaller truck.Michelle V.
The large truck that i drove was in need of attention. The brakes were bad and the power steering was terrible. It was not running very well either. That truck needs a lot of work or to be retired.Beverly W.
Le client n'a pas laissé de commentaire.Gregory G.
Le client n'a pas laissé de commentaire.Jolinda L.
Le client n'a pas laissé de commentaire.Vesta G.
Le client n'a pas laissé de commentaire.Harold V.
Le client n'a pas laissé de commentaire.Keith B.
Be more attentive to how you inspect mileage and pay attention when charging accounts. I was told I drove over 500 miles when I only drove about 15 and charged my account over 500 $. They did refund the difference but I could have went in the negativeShirley P.
Friendly service on both pick up and returnKATHY T.
Le client n'a pas laissé de commentaire.Russell N.
I was a little nervous from some of the reviews stated on the location of pick up. Thankfully our experience was smooth and the location reps were polite & very helpful.Pamela J P.
Try and be polite and friendly.Mark B.
They over charge me for the track nobody was there to take care of me The store close earlyDANIEL S.
Too expensive for an in town move!Jessica V.
A little computer error on check in but computer back up quickly. No problems. I have rented U Haul many times and never had any problems.Anthony H.
Le client n'a pas laissé de commentaire.Richard H.
Le client n'a pas laissé de commentaire.Shawn B.
Le client n'a pas laissé de commentaire.Michael M.
Tail light out on rented trailer .MELISSA D.
Le client n'a pas laissé de commentaire.Lori M.
Le client n'a pas laissé de commentaire.Duncan H.
Picked up van with low tire pressure warning light on, had to waste time bringing it back to have tires checked. Employee at pickup location was rude and lacked basic communication skills.Elizabeth W.
Very easy to reserve and to return. 10 ft moving truck was very easy to drive.Timothy L.
Le client n'a pas laissé de commentaire.Joey B.
I don't know what improvements at the moment.Brian P.
Le client n'a pas laissé de commentaire.matthew G.
Le client n'a pas laissé de commentaire.Doral G.
Le client n'a pas laissé de commentaire.Amy F.
Le client n'a pas laissé de commentaire.MELISSA D.
Le client n'a pas laissé de commentaire.Matthew B.
Le client n'a pas laissé de commentaire.Sara A.
I had the fuel where it was when I started an he.askedme to go go in put 2 dollars in. I didn't argure with himEric T.
Le client n'a pas laissé de commentaire.BARBERA S.
Guarantee equipment but didnt havePam O.
Le client n'a pas laissé de commentaire.JOHN C.
when picked up uhaul, it was dirty inside with dirty and change money. When I returned it was handed a broom and told had to clean it outroberta B.
Le client n'a pas laissé de commentaire.Michael S.
As it turned out I did not need the uhaul after renting it...I put less then 15 miles on it..I had the truck for six hours but it just sat in the driveway..I only got 16,8 back out of 100 and still dont understand why I had to pay such a big amount if I never even used it..thank you robin mcintoshRobin M.
Phillips Building Supply was excellent!MARK F.
Check in and check out very smooth. People were helpful, pleasant and knowledgeable.RC I.
Le client n'a pas laissé de commentaire.Elizabeth M.
I had already did everything over the computer at home we only had to sign and pick up....took us 2 1/2 hours and the truck and trailer ended up being hooked up or ( not hooked up ) rightPhilip R.
Dan at Phiilips was great to work with. Enjoyed the conversation and experience.Well done on customer service. TomThomas B.
Le client n'a pas laissé de commentaire.Andrew C.
Let people know in advance if you choose to do the night drop that you will receive a text With information to complete prior to dropping offLINDA W.
It will be hard to break the cycle of racism from the hearts of people.Antwain W.
See if the size truck you want can be moved to a U-Haul pick up location to decrease your mileage charges. They can do that.BETH T.
Vehicle was very hard to drive with "Front wheels out of balance at higher speeds" . Needs Front End checked for play in steering wheel vis steering of wheels. Your service was outstanding and a great hardware store to shop in.Arthur L.
Took almost 2hours to get the rental complete, after I had already did the pre rental info over the internet. Everything should have been complete except to run payment.but quoted price was wrong then once finally got papers they took another 45min to bring truck and trailer around only to find out they didn't have trailer hooked up correctly and it disconnected off trailer hitch once loaded car!! Could have been a bad thing if we were on the roadPhilip R.
Le client n'a pas laissé de commentaire.Jonathan O.
Le client n'a pas laissé de commentaire.ken D.
Le client n'a pas laissé de commentaire.Joseph R.
I had to jump start the battery.Kenneth W.
Le client n'a pas laissé de commentaire.Gregory S.
Le client n'a pas laissé de commentaire.Eva H.
Trailer was somewhat clean. Still swept it out before I used it. Took way to long in my opinion at desk to get it. Should have used the pre pickup route. I thought since I had already given my credit card that it was good to go. They had trouble getting info in computer and had to give all my info again which I didn't understand being I had already gave everything on the website. All in all it was good and I will use them again. I just had to have some extra patience.Karson K.
The passenger side tire was baldMicah I.
Had to go to 3 counters before I found the uhaul. Not marked or manned. Took 30 minutes to get procedure doneGeorge G.
Le client n'a pas laissé de commentaire.Arthur B.
Excellent customer care at Phillip's Building Supply's in Picayune, MSKimberly Michell L.
EXCELLENT CUSTOMER CARE at Phillip's Building Supply's in Picayune, MS when renting any U-Haul Equipment!Michelle L.
Sweep out cargo area, vacuum cab area and wipe out cup holders.Gina D.
Clean interior of trucks between uses. Our can console was FILTHY. Didn't even want to touch it.Tina P.