I was given a truck with a dirty cab and then charged on the check in for cleaning even though I presented photos of interior upon pick up
Grace M.
Customer Reviews for PHN Services LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The woman at the pick up place was amazing. She is a superstar with customer service.
Robert R.Ms. Easter was great~ Couldn't be better!
Gerry H.Great customer service EXCELLENT
Latoya D.Awesome, professional and so helpful!
victoria B.Also had to fight to drop off here due to uhauls inability to follow simple directions. This was the agreed upon drop off location that uhaul changed to another state 45 minutes away.
JANPAUL R.Very friendly and courteous. They made our moving easy.
Todd S.Great Service
Aurther C.Super friendly staff and incredibly helpful. They seemed genuine in wanting to know that the equipment worked well for me and assisted me in backing the trailer up as I'm not as comfortable doing so myself
Michael W.Everything was great.
Amber E.Extremely friendly and accommodating owners! I highly highly highly recommend using this place over any other. These people are wonderful and will go above and beyond for you.
Missy S.Lady at this locations was very informative and nice! Will rent from here again
Joseph P.Excellent service. Went out of their way to assist. Thank you!!!
Pam L.More lighting would have helped as we tried to upload a photo for the mobile drop off. Very dark.
Millicent K.Great coustomer service. Would recommend to all! They even gave me a ride home!
Mark B.Great service and clean vehicle! Much appreciated!!
Dominique T.Devine appt. The office was closed on December 26 I was in the parking lot booking and didn't realize they were closed, a lady comes out and tells me to come in and finish my booking she noticed I was in the car taking a selfie trying to upload it, She told me they were closed today but she happened to stop by office briefly. She was a whole Blessing, very nice, and Full of Joy, She is an awesome worker.
Takina B.I reserved the truck at a location in Boiling Springs, NC but had to go to another location in Shelby, NC to pick up and return. That some mileage to my trip that I did not anticipate,
Douglas S.Unhooked my trailer upon arrival
hugh N.Na
Antoinette H.Stop cheating me out of there money we didn't go over mileage
Tikela B.Excellent service à la clientèle
Antoinette H.5 Star service and experience. I have used they're services before and they're always there for me to help any way they can. Thank You.
John S.The first location I went to drop off truck was Smith street. They no longer take uhauls so this was a frustration point but the lady in Lafayette was super nice
jessica C.The service and professionalism was great the time required to check out and check in equipment was phenomenal! Would use them again.
Walton P.change nothing, everything was great
Glenn F.Very friendly and very helpful
Karen W.Tracy was top shelf to work with. Thanks for all the help.
Joesph B.Very helpful with pickup and instructions
Owen F.Very happy with truck, furniture dolly and blankets. We have no areas to improve. Great experience.
William P.Easy mobile pick up. Handled all online and through mobile. Clear and easy process.
Derrick T.The owners were super helpful! They provided step by step guidance in fastening the trailer to the hitch, in the super humid weather! Made sure all equipment was operating properly, especially the lights. Very friendly, welcoming and polite and quick. There was no issue in returning the trailer sooner than expected. They helped un-hitch the trailer when we brought it back.
Andrea B.We always go to this location when we need a UHaul. They have the nicest and most helpful service!
Jeremy B.The lady Tracy was nice, but the truck broke down and i really hoped that the location was better-prepared to assist when expecting vehicle being dropped off at their location. I was just less than 5 minutes from their location.
Merenda T.Great people in the office Very thorough in explaining my information I will rent again from this location
Myrtle L.This place went the extra mile helping me with the trailer. He even changes my fuse in my truck when the signal light on the trailer was not working correctly, because of a bad fuse in my truck. I am grateful and appreciative for the support UHAUL gave me that HERTZ would not. Again, Thanks...my daughter 's wedding was a success because of you.
MICHAEL B.Transparency in charging.
Henry B.PHN was great. Uhaul overall was awful.
Laura L.When I got my receipt I noticed I was charged for the insurance which I declined when I set up the reservation. Someone added it without my knowledge, increasing my price.
Jeremy B.This location goes above and beyond to make sure not only are customers safe on the road but other people and their equipment!! Employees were VERY nice and knowledgeable! Thank you guys again
Michele B.Absolutely not a thing
Chavus K.Excellent service à la clientèle. Highly recommended this location.
Shelia M.Everything was explained up front. No surprise charges. The rental truck was ready and had no mechanical problems.
Danny S.Great folks. Very helpful. We will recommend them and use again.
Mark C.Tracy was very helpful and professional.
Maureen S.Office needs to be uncluttered and front office workers a little more pleasant in their demeanor.
Anthony S.Great customer service..
Kevin S.The customer service was outstanding!
SPENCER H.Very friendly. Pick-up and drop off was easy. Truck was clean. I would recommend them.
LASHAY S.Clean trucks and friendly people my experience was awesome so thanks keep up the good work
Kelly B.