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Awesome folks that rented me the U Haul. Very nice and courteous. Truck was ver clean and everything was explained well. I will definitely use this location again.
Keep doing a good job!
I really appreciate PHN Services for being there, I wish U-Haul would have directed me to this business to start with, instead of sending me to a business location that was closed and cost me road time.
I really liked that the key drop was in plain view and we did not have to search around for it! This made drop off a breeze!
We rented a smaller truck but was contacted two days before we were to pick it up that it wouldn't be available. A larger truck was offered at the same price to be picked up from a different location. A discount should have been offered to defer the additional gas the larger truck was going to use.
PHN had the truck I needed, staff was knowledgeable and friendly. Pickup and return of vehicle was painless.
Seemed too busy to care
The service was great. Very friendly and helpful.
I have moved six times in the past dozen years, and I have visited many U-Haul dealers. This was the fastest and easiest, and the best I believe, experience I've ever had. This is a great place to get a truck, and it was easy to maneuver in the lot. I'd recommend this spot to anyone looking to pick up or drop off.
Even though I had a reservation(made 2 wks in advance) I had to drive 50 miles to pick up the size truck I wanted. I did not know RESERVATIONS were on a 1st placed basis. So, reservations are not really reservations.
I was super well pleased with this location and dealer there on south Lafayette st Shelby Nc .... out 1 - 10 I would have to rate them with A 10 .... Thank you, sincerely Ronald Jenkins
Had no problems Clean quick good price i will definitely be back for your services again
The battery was dead we had to charge the battery for about 4 hrs
None at this time
Excellent customer service!
Great customer service
Tech needs.to.fix auto charging accounts multiple.times...i.was.charged.a total.of three times.for.this one pod. I.was.told it was.a glitch in the system but after the second attempt.there was.supposed to be a note attached.or other accounts attached should have been closed...disappointed in lack of communication from the lake oswego location on the refund portion of the experience. I had to speak with another dept manager in another location.
Keep up the great work
Great service. I do not know of anything that would improve service at this time. Thank you so much.
Good customer service
The trailer was good but for some reason pulled hard. This is my fourth rental in three months. Why does the price keep going up
El señor que me atendió fue muy amable.
Highly recommend PHN Services! The gentlemen were complete professionals. They loaded the truck quickly and tied everything down. Absolutely nothing shifted. Everything arrived intact and when you're driving the interstate, hitting every pothole along the way, that's quite an accomplishment! These guys really know what they're doing!
The vehicle was very “bouncy “. I don't know if it's shocks or springs but on interstate it would bounce around so much that it sometimes felt like you couldn't control it. The location and the people there were great and very helpful. Thanks Michael Greene
In and out no problem thanks
Friendly customer service!!
Helped in freezing rain
They didn't relate to me that the location is open on sundays that we could drop it off then when we bring the truck back they charge me $200 for gas when the gas was put back where it was when we picked the vehicle up, she was rude An didn't inform us on how we were charged, charged my card before telling me what I owed in fact put my acct in the negative will not I repeat will not use Uhaul ever again an don't recommend them to anyone
The only thing I can say is to have some hookups for lights when renting a trailer. I didnt. However, tracy and her manager jumped on it and i got a truck that i would have loved to keep. Good people, good service and highly recommended.
Every thing was great from beginning to end.
Great service!
Was charged an extra 18 dollars when the gas tank was full when parked total rip off
Nothing
Tracey was the U-haul representative and she did a FANTASTIC job! She was extremely knowledgable and proficient in her job. She possessed the ideal blend of professionalism and personal touch. U-haul is fortunate to have her as a rep. The equipment was exactly what I needed and I plan to use it again in July. Thank you!
New software caused delay in getting contract
Me personally I wouldn't change a thing service was excellent
The location operators were very helpful and customer friendly.
Great experience.
My only complaint is when I checked on line prices for this location, is it showed mileage charge .49/ mile. I was actually charged.79/ mile. I returned early before location opened and could not dispute the change of mileage charge.
Will use again
Probably prorate the rental uasge more.
Great people to deal with.
I rent it from this place on February 27th and I was billed the next day today I have also received another bill but I don't know exactly what I am being charged for and I would like for someone to contact me because it doesn't make sense or add up to be charged on two separate dates
Excellent service. Will be back.
A fantastic experience. Will use them again.
