Great people in the office Very thorough in explaining my information I will rent again from this location
Myrtle L.
Customer Reviews for PHN Services LLC
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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This place went the extra mile helping me with the trailer. He even changes my fuse in my truck when the signal light on the trailer was not working correctly, because of a bad fuse in my truck. I am grateful and appreciative for the support UHAUL gave me that HERTZ would not. Again, Thanks...my daughter 's wedding was a success because of you.
MICHAEL B.Transparency in charging.
Henry B.PHN was great. Uhaul overall was awful.
Laura L.When I got my receipt I noticed I was charged for the insurance which I declined when I set up the reservation. Someone added it without my knowledge, increasing my price.
Jeremy B.This location goes above and beyond to make sure not only are customers safe on the road but other people and their equipment!! Employees were VERY nice and knowledgeable! Thank you guys again
Michele B.Absolutely not a thing
Chavus K.Excellent service à la clientèle. Highly recommended this location.
Shelia M.Everything was explained up front. No surprise charges. The rental truck was ready and had no mechanical problems.
Danny S.Great folks. Very helpful. We will recommend them and use again.
Mark C.Tracy was very helpful and professional.
Maureen S.Office needs to be uncluttered and front office workers a little more pleasant in their demeanor.
Anthony S.Great customer service..
Kevin S.The customer service was outstanding!
SPENCER H.Very friendly. Pick-up and drop off was easy. Truck was clean. I would recommend them.
LASHAY S.Clean trucks and friendly people my experience was awesome so thanks keep up the good work
Kelly B.They were closed but I put the key in the drop box
LINDA A.Our car broke down and we couldnt find a rental..so we called U-Haul. Turns out the price is 1/3 a rental car!!! Its a shame they dont have pick ups and cargo vans in Rutherford County..but the people in Shelby where very nice, friendly, understanding. Yes we would do it again if we had to..but pray we never do.
Eric T.the brakes were pretty low
Francis G.Next time fill the truck up prior renting it out. It only had 1/4 of a tank. Truck only gets 6 miles per gallon. My mistake by filling it and bringing it back with 1/2 tank to much.
DINO D.Service was Great and the associate that helped me wS Great!!
Nanette S.Excellent customer service along with a very reliable U-Haul makes the Dream Work, I give this location and staff members a 10 out of 10 WILL RENT AGAIN!!!
ADAM B.Open longer hours for check in. Got charged for more time than I used the truck. Shoukd have cameras or trackers to avoid any after hours drop off confusion.
Amy H.Awesome folks that rented me the U Haul. Very nice and courteous. Truck was ver clean and everything was explained well. I will definitely use this location again.
MATT L.Keep doing a good job!
harold S.I really appreciate PHN Services for being there, I wish U-Haul would have directed me to this business to start with, instead of sending me to a business location that was closed and cost me road time.
Richard K.I really liked that the key drop was in plain view and we did not have to search around for it! This made drop off a breeze!
bryant O.We rented a smaller truck but was contacted two days before we were to pick it up that it wouldn't be available. A larger truck was offered at the same price to be picked up from a different location. A discount should have been offered to defer the additional gas the larger truck was going to use.
Thomas L.PHN had the truck I needed, staff was knowledgeable and friendly. Pickup and return of vehicle was painless.
James S.Seemed too busy to care
Carl H.The service was great. Very friendly and helpful.
Cynthia P.I have moved six times in the past dozen years, and I have visited many U-Haul dealers. This was the fastest and easiest, and the best I believe, experience I've ever had. This is a great place to get a truck, and it was easy to maneuver in the lot. I'd recommend this spot to anyone looking to pick up or drop off.
Matthew T.Even though I had a reservation(made 2 wks in advance) I had to drive 50 miles to pick up the size truck I wanted. I did not know RESERVATIONS were on a 1st placed basis. So, reservations are not really reservations.
GINGER B.I was super well pleased with this location and dealer there on south Lafayette st Shelby Nc .... out 1 - 10 I would have to rate them with A 10 .... Thank you, sincerely Ronald Jenkins
RONALD J.Had no problems Clean quick good price i will definitely be back for your services again
ERVIN R.The battery was dead we had to charge the battery for about 4 hrs
Brian R.None at this time
Ariel T.Excellent customer service!
CARLA B.Excellent service à la clientèle
ROBERT C.Tech needs.to.fix auto charging accounts multiple.times...i.was.charged.a total.of three times.for.this one pod. I.was.told it was.a glitch in the system but after the second attempt.there was.supposed to be a note attached.or other accounts attached should have been closed...disappointed in lack of communication from the lake oswego location on the refund portion of the experience. I had to speak with another dept manager in another location.
Tiffany S.Keep up the great work
Sandra W.Great service. I do not know of anything that would improve service at this time. Merci encore.
Donna L.Good customer service
Claude G.The trailer was good but for some reason pulled hard. This is my fourth rental in three months. Why does the price keep going up
John W.El señor que me atendió fue muy amable.
Cristobal R.Highly recommend PHN Services! The gentlemen were complete professionals. They loaded the truck quickly and tied everything down. Absolutely nothing shifted. Everything arrived intact and when you're driving the interstate, hitting every pothole along the way, that's quite an accomplishment! These guys really know what they're doing!
Theresa L.The vehicle was very “bouncy “. I don't know if it's shocks or springs but on interstate it would bounce around so much that it sometimes felt like you couldn't control it. The location and the people there were great and very helpful. Thanks Michael Greene
MICHAEL G.In and out no problem thanks
Mike M.Friendly customer service!!
Reginald S.Helped in freezing rain
Jason C.