Customer Reviews for Pick N Go #1
(U-Haul Neighborhood Dealer)

344 évaluations

625 N Centre St   Cumberland, MD 21502

(301) 723-7353

Heures

  • Mon–Fri
    De 7 h 30 am à 8 h 30 pm
  • Samedi
    De 9 h am à 8 h pm
  • Dimanche
    De 9 h am à 7 h pm

Services dans cet établissement :

Pour nous contacter

(301) 723-7353

625 N Centre St
Cumberland, MD 21502

Services dans cet établissement :

Heures

  • Mon–Fri
    De 7 h 30 am à 8 h 30 pm
  • Samedi
    De 9 h am à 8 h pm
  • Dimanche
    De 9 h am à 7 h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam S. 
Évaluation :
3

The man was helpful and nice

Andrew S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy B. 
Évaluation :
3

The customer assistance I received that day was fabulous! she was very friendly, professional and was willing to answer any questions I had.

Jeanie E. 
Évaluation :
4

The location wasn't the problem here. The staff was very kind and as helpful as possible. I would not recommend uhaul to anyone if they have other possible options. I was not allowed to pick up at another location even though I changed it twice online for a closer location. When I went to return the vehicle, I was unable to return it to a closer location because my “local rental must be returned to the place it was rented or pay a fee of over $100.” Uhaul doesn't actually serve anyone but themselves. Hats off to the employees at this location who actually tried to help me avoid the fee but unfortunately uhaul doesn't allow a kind gesture. If I could review uhaul as a whole here, then I would.

Austin P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen S. 
Évaluation :
5

In and out

Theodore A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tara P. 
Évaluation :
5

Very easy and pleasant to deal with. Knowledgeable. Friendly helpful

Carolee L. 
Évaluation :
5

Sales girl Jordanna very pleasant and helpful

Patrick O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeremy M. 
Évaluation :
5

Just keep going.

Carlos R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary A. 
Évaluation :
1

There was a large amount of mud on the side of the truck when I first picked it up. No personal did a pre vehicle check with me during pick up. When dropping of the vehicle personal working the facility claimed I caused all the dirt on the side of the truck and did not attempt to review previous vehicle records nor did he try to wipe it off. Instead he just accused me of damaging the vehicle and submitting a damage report to UHaul. Very unprofessional overall.

Brian P. 
Évaluation :
1

They came and took my uhual back without contacting me and it had some of my things in it still that I was transferring from storage to my new home. They hid the truck behind a building down the street from where I rented it from. They did not check the uhual back in , so it was coming up that it was still in my possession. I had to rent a different truck to go get my stuff out of the initial uhual that I had rented. At that time, they finally checked the uhual back in that I had rented.

Wendy D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

christopher S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald S. 
Évaluation :
1

I will never rent from there again they keep your deposit regardless I was on time clean on went 28,9 miles and she still lied to keep my cash deposit she was very rude and ignorance poured from her mouth. I will NEVER EVER RENT FROM THEM AGAIN NOR WILL I SEND ANY BUISNESS THEIR WAY. it was the worse experience with uhaul yet. Not including they are trying to charge my husband 150 dollars because he returned it after hours that should never been an option then correct ?

Ashley R. 
Évaluation :
5

Have more help since it is also a convenience store. There was one clerk to take care of the UHaul customers as well as the convenience store patrons.

Debra W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandy D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy G. 
Évaluation :
4

Everything Was good

Patrick M. 
Évaluation :
5

The owner of this site was excellent he had my best interest at heart, he was very courteous and I very much was pleased with his service Thank You!

Angel B. 
Évaluation :
5

The clerks was kind and knowledgeable!

Steven M. 
Évaluation :
3

I had to clean the inside of the windsheild, headlights were terrible and facing down. The price was not what was quoted. Mileage was to be 0,99 cents(which is high) and they charged me $1,29 per mile. The owner and store was nice though.

Barbara B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lue L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly S. 
Évaluation :
5

Good customer service and friendly staff.

Earl Roger K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
5

Super friendly and helpful - excellent service

Anthony C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

russell H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
5

Downtown location is difficult to get to and get back to the highway. Perhaps easy instructions to those not familiar with the Cumberland area…. Would have preferred a truck that could be dropped off at another location. Did not realize the impact and cost of having to take the truck back to Cumberland from PA. Thought I was renting that type of truck service. Wish it was easier to change from one type to another….

Deborah D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul M. 
Évaluation :
5

Understandably, my location got changed the day before for pick-up, but to my frustration it also switched from my intended 24/7 self pick up to hand pick up. I had to wait for the location to open before picking up the vehicle and it delayed our entire move.

Samantha S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

may G. 
Évaluation :
3

Parts were missing and electrical hook up was left damaged by previous user, had to wait til guy came to replace missions chains , and hookup wire sunset it was only location in my area that had what I needed.

MITCHELL W. 
Évaluation :
2

The van was disgusting dirty. I used half a container of Lysol wipes to clean the cab. There was pet hair on the seats. I was asked to return the van in less than 24 hours when I paid for a 24 hour rental. I'm not impressed.

David G. 
Évaluation :
5

the employee on duty was very helpful and knowledgeable to me a first time UHaul renter! He is to be commended for a great job!

David T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Benjamin L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL R. 
Évaluation :
1

Even after advising that I would not need the safe move insurance, it was surreptitiously applied to the contract and when I reminded the clerk of my previously stated request, I was advised that it was too late to remove the charge.

Fred M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Emily K. 
Évaluation :
5

I love renting UHaul equipment from this location. Excellent service à la clientèle.

DANIEL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tae K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Samantha R. 
Évaluation :
5

Employee was very helpful and pleasant.

James S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DEBORAH W. 
Évaluation :
4

The rear loading ramp did not function properly. I had to fight it back in every time it was used!!!!

Adam D. 
Évaluation :
5

Great people

JONATHAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jenna M. 
Évaluation :
3

I had to clean the interior of the van. It had sticky stuff all over the console and the windshield was almost unable to be seen through.

Scott W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darren S. 
Évaluation :
3

Inside cab very dirty. I thought during covid it would have been disinfected.

Robert K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan R. 
Évaluation :
4

The print size of the gas numbers is so small I miss read it and put in considerable extra gas 3/4 versus 1/8 and there was no reimbursement for my having added more gas then required. It was very costly that I couldn't read the form and I thought the lady said 3/4 and I believe she also misread the form.

penny K. 
Évaluation :
1

Check engine light was on the cab smelled of cigarettes and debris inside the cab

Christopher V. 
Évaluation :
3

Get rid of that truck it's like riding in a car with no shocks or struts you can't carry a dozen eggs in it without breaking

ANTONIO J. 
Évaluation :
1

A LOT ! The attitude of the lady that was working at the place where I picked up the uhual was disgusting ! I had to go there 3 different days to try to get a rental that I booked ONLINE but every time I went there it was a new difficulty ! I was originally using cash to book the uhual but they wanted to charge me a extra $100 just to use cash (WHICH WAS NOT STATED WHEN I BOOKED ONLINE AT UHUAL) then she ended up charging my card the price of if I was using cash (the amount PLUS the extra $100). I've rented from uhual multiple times before but this has absolutely been theeeee worst experience I've ever had. Then when I get in the uhual it's all types of problems, I drove from Cumberland MD to Baltimore MD with a rattling noise that I literally had to get my boyfriend to make sure he was hearing the same thing. The rear view mirrors would not stay placed, so as I'm driving down the highway I have to constantly roll down the window and try to adjust them back to where I can be able to view! I even had to pull over once to fix the passenger side mirror. Like I just overall had a beyond difficult and unpleasant experience.

Amber S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Choices S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leonard M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

melissa P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerald S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carolyn H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jennifer S. 
Évaluation :
5

Employees were very friendly and helpful.

Linda J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond M. 
Évaluation :
3

The brakes failed. The washer fluid was empty and I had to stop and buy some because I could not clean the mud spray off the windshield I came close to having an accident because I could not stop quickly enough because the brakes gave out

Nancy S. 
Évaluation :
5

Costumer service was amazing!

Tiffany U. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Matthew G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen S. 
Évaluation :
5

Sonny went above & beyond to help me when my original location was no help at all. I could not service on the website that was saying I was on my cell & it was insecure. Tried to do it from Mcdonalds & it still wouldn't load it. I then went back home, logged in on my computer & the website told me I wasn't at the Uhaul on Maryland St. location according to their GPS. Poor service. But not the Centre St. U Haul & Sonny. TOP NOTCH!!!

KENNETH C. 
Évaluation :
3

I had trouble with the new lock box system had to go inside anyway . The woman in there was great very helpful  and got me taken care of very quickly

CHERYL L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHARLES LUTHER J C. 
Évaluation :
5

Need to find a easier way to rent without having an internet phone. I only had a flip phone. But they were helpful.

KYLE S. 
Évaluation :
1

Check engine light was on and van was filthy not clean at all.

DAYNE N. 
Évaluation :
5

Excellent customer service

VINCENT B. 
Évaluation :
4

The gas tank should be full, not half full on pick up.

Kenneth M. 
Évaluation :
1

The truck was full, I got gas until it was overflowing, the gas gauge was incorrect. Showed 3/4 when I picked it up too.

Elizabeth G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian B. 
Évaluation :
3

More dollys and a trailer or two!

WILLIAM G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PRASHANT P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AHMED AYAD RAUF J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REBECKA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSEPH F. 
Évaluation :
2

The person is rude in dealing with customers

ALEXANDER G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMMY D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

AARON MICHAEL G. 
Évaluation :
5

This is a great location. I am hoping to use it again in the near future!

DEBRA A. 
Non les évaluations ont été soumises pour cet établissement.

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