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Customer Reviews for Pick N Go #1
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Staff rude & tried to get extra money from me. Very poor customer service!!!!
Sherrie HQuick check-in and checkout. Employees were friendly.
Anthony FEmployee at return of sale, ignorant and ignoring me. Been here for 30 mins waiting need I need the receipt. I need you to print the receipt. I need you to print the receipt.
philip kThe customer service was great!!!
DELL WAbsurd over charge for gas when it didn't need to. It was at 1/4, right where we picked it up at! Not happy with uhaul policies. 10 emails! Constant changes. Many phone calls. Very unorganized & not customer friendly at all
Grant AExcellent service and customer care
Ray BThanksss
Lexus KUnfortunately sometime during my trip the right turn signal quit working ( I told the attendant during the return ) but there is really no way to precent this unfortunate event - otherwise the rental was A-OK.
Douglas SGood job
Nazir GThe worker was very busy and took his time to assist me!
Pamela RAsk Ed for a paper receipt he would not comply at all said he would email one. I wanted it on hand not on a computer
Tamara SMoney has not been returned to my card as promised that needs to be done immediately.
Sondra BGood people.
Philip BPersonnel didn't seem friendly and after turning over the vehicle, sped away pretty fast to park it not far from where I was
Amy Kwas told that gas would only be like $5 if it wasn’t to the level i got it. i brought it back slightly under and ended up being charged $50 some dollars to fill the damn thing whenever it only had a quarter tank to begin with. very disappointing
ricki wI wasn't to happy that I was told I couldn't use cash when I got to pick up the uhal the gentleman wasn't very nice. But when I bought the uhal back that gentleman was very professional and nice.
delante mWent well
JOE Fvery small location not as nice or clean and cashier needs better training when dealing with u-haul customers. Luckily the boss lives right around the corner.
Jessica DBoth gentlemen were very friendly and willing to help!
Sheryl JWe were extremely disappointed with our experience and service. Our pick up location was changed last minute which cost us extra gas and mileage. The location was run down, dirty and the service was horrible. Service was extremely slow, no one knew what was going on even though the rental was set up in advance. It was overall our worst experience with Uhaul!
Rosemarie DAgent was horrible to deal with. Zero professionalism and horrific misogynistic attitude. I have had previous SUPERB experiences at this location but will never rent from them again unless I can visually see he is not on duty.
Stephanie HMy only issue with my rental is something that I have frequently encountered on rental trucks - the parking brakes just won't hold the vehicles on hills. This is discerning at times. Otherwise it was an easy and smooth rental experience.
Michael RMike and Sonny’s (Own) customer service is top notch.
John RThis was the smoothest and easiest transaction. So convenient for my small hauling job.
Kathy DMichael or Mikey, was helpful and very nice to deal with. The whole experience was nice all around.
Eric ZI was supposed to pick up the van at 12:30 . I did all the paper work on line ahead of time. We arrived at 1:20 due to Labor Day weekend traffic and the reservation was canceled . We had to wait for the owner to pump gas before doing the paperwork all over again
John GIt was easy and both of the gentlemen I dealt with were wonderful! Very polite and professional. Merci!
Jennifer LTransaction was easy and quick.
Douglas SThis was a gas station pickup for U-haul. When picking up the truck we were on the U-haul app trying several times to take pictures of damage. The app kept failing saying there was an error and to try again but after several times trying we stopped. I went to the manager and said we could not load the damage pictures and he said he could not help us in any way and that these trucks get damaged all the time . If we were not happy he would give us a refund and go somewhere else! I will NEVER rent from a non official U-haul site again!!
Paul BI had concerns about the condition of the truck. Big scratches down the sides, trailer wiring harness was broken, check engine light was on. The truck still had paperwork and trash in the cab from the previous renters. When I tried to bring all of thus up to the Attendant, he said that he didn't have time to step outside to check my concerns and everything would be ok. The pictures on the website for me to verify or dispute did not even match the rental. Stay away from this place unless it is your only option.
John HI didn't take the truck back but was not told there were any problems with the return process.
John BSunny and his staff were very friendly and made returning the vehicle and car trailer easy.
Andria GThe cab interior needed to be wiped down. There was also a drink bottle left behind that I found when returning the truck. The physical location of this rental store needs to be updated. When I attempted to use the UHaul app and check the vehicle back in, the location function would not work. After several minutes, I told the employee I was leaving as I didn't want to continue to wait on the app to complete. The employee also said he would check in the vehicle after I began the app return process. If that is the standard procedure during normal hours, please have the employees inform customers.
ROBERT SI rented from this location 2 times. The 10 ft. truck's check engine light stayed on the entire time.There was no washer fluid in the reservoir. Also the antifreeze level was very low. The left outside mirror was bolted to the truck so that it couldn't be moved. The older man that works in the Pick and Go store was very rude, both times. He told us after the first time picking up the truck and complaining about the issues that if we weren't happy, we could go somewhere else or we didn't gave to take thr truck and he would refund our money. Then he said that he it isn't his problem, it is a UHaul issue.
Darlene MVery nice to work with us. Both pick up and drop off were easy.
Yvonne LCan’t think of anything.
Peter HSunny was amazing and helpful will rent again
Khadir V$19,99 per day is very misleading. I drove less than 50 miles and returned the vehicle on time. My charge was over $80. This cost is a lot for people who are struggling to buy food and pay for necessities. I just think you should be more forthcoming with the price after all the extras.
Susan SI wrecked the truck so that wasn’t ideal but otherwise things went well.
greg gThey came out to greet us upon arrival and were very friendly
Anita RI rent vehicles here often. The only issue I have is the vehicles are always dirty on the inside.
Spence JMake them aware that it’s going to be more then 19,95!
Rebecca HThe truck smelled like nasty wet dog with hair everywhere and the floor didn't look like it ever been cleaned since new.
Vernon HThe cents for mile stipulation is a horrible practice that costs people obscene amounts of money. It is not good for customers
Justin SSuper convenient, easy return, great communication, highly recommend!
Kristopher FLocation told me "our system is broken, you can't pick up a uhaul" I then told them I reserved a uhaul online. The man seemed annoyed with having to take the time to help us. When returning the key, there was NO orange lock box for the key! The gas station is filthy and trash pilled up outside the store. Uhaul was clean and I was happy with the truck, not the location at all. Will not use that location ever again.
Stephanie BGot rid off
Julie CEasy drop off - excellent.
Gerald CStraps on the care hauler was cut so didn’t fit tires
Joshua CAbsolutely outstanding, again from the online reservation and updated details (insurance added) reservation to the in-person check-in and drop-off. First time renting a utility trailer and it was made easy all the way around. Thank you all again !
Barry MNeed to have person to take care of rentals. Now every time customer enters store, process stops to wait on customer
Philip SThe man was helpful and nice
Andrew SThe customer assistance I received that day was fabulous! she was very friendly, professional and was willing to answer any questions I had.
Jeanie EThe location wasn't the problem here. The staff was very kind and as helpful as possible. I would not recommend uhaul to anyone if they have other possible options. I was not allowed to pick up at another location even though I changed it twice online for a closer location. When I went to return the vehicle, I was unable to return it to a closer location because my "local rental must be returned to the place it was rented or pay a fee of over $100." Uhaul doesn't actually serve anyone but themselves. Hats off to the employees at this location who actually tried to help me avoid the fee but unfortunately uhaul doesn't allow a kind gesture. If I could review uhaul as a whole here, then I would.
Austin PIn and out
Theodore AVery easy and pleasant to deal with. Knowledgeable. Friendly helpful
Carolee LSales girl Jordanna very pleasant and helpful
Patrick OJust keep going.
Carlos RSatisfied
MARTIN R | Expérience générale