Customer Reviews for Pinehurst Gas & Variety
(Concessionnaire U-Haul dans le voisinage)

87 évaluations

488 Pinehurst Rd   Paris, ON N3L3R7
(Located right beside Pinehurst Lake Conservation Area)

(519) 442-4330

Heures d'ouverture de l'établissement

  • Lun - ven : 6h am à 8h pm
  • Sam : 7h am à 8h pm
  • Dim : 9h am à 8h pm

Services dans cet établissement :

Pour nous contacter

(519) 442-4330

488 Pinehurst Rd
Paris, ON N3L3R7
(Located right beside Pinehurst Lake Conservation Area)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 6h am à 8h pm
  • Sam : 7h am à 8h pm
  • Dim : 9h am à 8h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
2

Truck was dirty. Sticky cup holders, dirty floor… it clearly was not cleaned after the last person used it… which is extra saddening given we are in a pandemic.

Jonathan D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sohaib A. 
Évaluation :
5

Keep taking on more Franchise owners like Al.

Brian M. 
Évaluation :
3

Multiple people in the store weren't wearing masks and nothing was said. Service was slow.

JESSANAGRACE M. 
Évaluation :
3

When a customer reserves a vehicle for a specific location, do not send them to a location 65km from the specified location. Every part of dealing with U-Haul with the exception of the franchise staff at Pinehurst Gas & Variety was infuriating.

BENJAMIN D. 
Évaluation :
1

The attendant at the counter was very obnoxious and demeaning. He made me and my wife feel as if we were fortunate that he was serving us. Also he was not trained as to the use of the tablet and program. When he made a mistake using the system program it was my wife and I who messed up. The experience at this location was very bad.

ROBERTE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRANDONPAUL S. 
Évaluation :
1

Truck had major mechanical problems. Was crazy loud. Gave me major headache and hearing loss. My booking was screwed up had to drive 1,5 hrs to pick up when I booked 5 weeks in advance. Got different pick up instructions 3 different times from 3 different calls to customer service people. Horrible experience.

Kevin W. 
Évaluation :
4

The cab was littered with empty drink bottles and cab and cargo spelt like vomit, was extremely uncomfortable in the cab, kept windows down for majority of drive. Very uneasy in light of COVID-19. Difficultly trying to book the truck for 2 full days but eventually possible, all in all will recommend to others and definitely rebooting again. Hidden Potential Property Staging Jen

JENNIFER V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXANDERJOSEPH D. 
Évaluation :
5

Lady at shop was very kind and jolly good person,she greeted well and completed process very quickly considering our long tiring journey. People like her make uhaul look good

VASU R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Iftikhar A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barry B. 
Évaluation :
5

Excellent customer service. Would recommend this location

Ron P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

darrel F. 
Évaluation :
4

Very friendly staff

DEBORAH S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rachelle M. 
Évaluation :
5

Free icecream cone with uhaul rental ;)

Sam P. 
Évaluation :
3

You r the go to company for long haul truck rental

Walter H. 
Évaluation :
5

Your staff was amazing... you computer system you have ur staff using or ur website I booked from is not. I booked online and everythongbwas different then what I booked..... the poor lady had to fight with the computer to get everything to load for her at pickup. Then I had someone calling my emergy contact over and over the next day saying my truck was late when I booked it for 4 days. After the 3 time that same day of me calling ur head office number to get it worked out still was getting calls to my emergency contact... then even after I dropped the truck off they said I was late again... was worked out on the end by ur great staff in the end but something has to change in ur system your employees cant do their jobs properly if are working with a computer system that doesnt work.... I work for u-haul about 15 years ago and it was bad back then but this experience but this time ordeing from you was the worst I have ever seen...

Kelly N. 
Évaluation :
5

Friendly, knowledgeable and meticulous. I would recommend and definitely will use again.

Candace W. 
Évaluation :
3

The drop-off went okay. We left extra gas but since we had to drive extra kilometers to pickup the truck they tried to tell us we drove too far and had to pay extra. In reality we had been credited for extra distance but there had been some disconnect. The staff at the drop-off coordinated with some sort of dispatch and sorted it out for us. All in all, they handled it well.

Peter N. 
Évaluation :
5

All was good, thank you

John S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas W. 
Évaluation :
2

The online pre-checkin program didn't work ( I received 4 separate verification codes - none of which worked), so I went to the rental location and the agent there couldn't seem to get her iPad program to work properly either. Added to that, she spelt my name wrong so that also created delays in getting the contract prepared. The whole process took over an hour by the time I got the truck and left. Fortunately the truck ran well.

Rod D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua R. 
Évaluation :
5

very friendly, kind helpful and easy going people

Mohammad T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alyssa R. 
Évaluation :
5

The lady at the counter was very friendly and knowledgeable. I was using uhaul for the first time, the lady was very patient to answer all my questions. The place is slightly outside paris.

Raghav T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

james M. 
Évaluation :
3

Not every one has access to a cell phone or e-mail would be beneficial to have an alternete choice.

Julie Y. 
Évaluation :
1

Location was not properly equipped to handle digital photo of damages, small shop with no dedicated u-haul counter.

ricardo F. 
Évaluation :
2

This lot didn't have enough space for the 26' trailer so i had to drop it at another location. I was billed 90$ for not dropping it off that day as the app online wouldn't let me drop it at the new location because of the gps function.

Stephen S. 
Évaluation :
5

Went out of their way to find us a cart in another location.

Monique S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeff B. 
Évaluation :
5

Best uhaul experience we've had. Will recommend this location to everyone

chantalle M. 
Évaluation :
2

Really nice people, the check out just took super long and there was only one person in front of me

Mike M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon F. 
Évaluation :
5

Great experience! Super friendly and helpful. 12/10 in customer service.

Andrew K. 
Évaluation :
1

after I dropped my truck they billed me exter....

sripavan N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BOJAN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ray H. 
Évaluation :
5

It was a great experience, everyone was very helpful and kind !

Jessica B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

hugh W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Maria pia P. 
Évaluation :
5

Pinehurst Gas Station staff were the best. Professional and more than helpful.

Georgina S. 
Évaluation :
5

These guys are great.

Dustin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim S. 
Évaluation :
1

Completely unprofessional. I was the first in the store upon pick up... and rather then quickly getting me on my way... I was pushed aside so they could check other customers lottery tickets... and then sell and issue new tickets... and then go on to check customers with ice cream out. I stood there in disbelief for 20 minuets while this all took place. And the truck was blocked in by the owners sisters vechicle. It was upsetting also because I had wanted to pick up in town because we were on a time crunch and wasted an hour and half driving out to the pick up location and back to town and standing there, when there was clearly a pickup spot 5 minutes away from the location I needed the truck. Would never recommend this spot and will never give business to pinehurst gas & variety. If U-Haul wants to up there reputation start pulling your name out of places like this.

Mathieu C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brandon D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nino N. 
Évaluation :
5

Absolutely the best rental experience ever. Highly recommend these guys to anyone.

JENN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laverne B. 
Évaluation :
5

Get the address right, you wasted an hour of my time, please contact me,

Christopher T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris R. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Freddie A. 
Évaluation :
4

The computer automatically added HST to the entire order when it is NOT applicable to the gasoline. That is double charging tax, which in Canada is illegal. I expect a refund for the appropriate amount. Thank you Grant Wilson

Grant W. 
Évaluation :
5

Wonderful friendly customer service

margreta L. 
Évaluation :
4

If you could arrange for laboratory trained monkeys that would load and (more importantly) unload the truck for you that would be perfect. A built in coffee maker would also be a nice addition.

STEPHEN P. 
Évaluation :
4

Very friendly staff Not much selection

KATE H. 
Évaluation :
1

When I came to get my truck the lady said she had no idea I was coming. She then had to return the truck and then let me take it out. My pick up time was 9:30 leaving me 30 minutes to pick it up and drive it to my move out time at 10. I did not leave until 10:15 because this lady seemed to have no idea how to do her job. I was then left with an hour to move out of my place instead of the 2 hours I had booked. The place reamed of cat urine and litter.

Melissa W. 
Évaluation :
5

very Good service

DENIS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROB R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christopher R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

kelly H. 
Évaluation :
5

The service at this place is amazing

Tamara R. 
Évaluation :
3

This location took us more than 1 hour to process our rental as the Internet at this location kept cutting out and also they had a problem connecting to your site. Was not very impresses as this was the 2nd location we had to deal with to finally get the 10 ft truck that we originally booked. Between the 2 locations it took up over 2 1/4 hours to process our request.

Marc B. 
Évaluation :
4

All of your trucks are US Based Please consider a decal for the dash - a chart with MPH vs KM per hour Operators need to convert to Km per hour !!The US models have virtually no indication of the KPH scale - and your clear warning decal on the speedo is distracting - as we drive 120 kmh here on the 4 lanes thanks 'w

Warren H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Deb H. 
Évaluation :
4

I had to go way out of my way for the truck. I needed a better location.

Luc L. 
Évaluation :
5

Nothing. Service was spectacular

JASON B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judy F. 
Évaluation :
5

No improvement needed. These folks were so good, I doubt that any improvement would be possible! Our club rents frequently from U-Haul, and this is your best location we've ever used.

DON M. 
Évaluation :
4

Dropoff was fine. Good they are a gas station too.

KEITH M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRIS H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARK C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DON T. 
Évaluation :
5

Great location, experience and people.

DAVID S. 
Évaluation :
2

I was disappointed that I ordered a trailer in Burlington, Ontario and had to drive to a remote location an hour away to pick it up.

DEBRA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENDA D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leonid C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JUDITH W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHRIS V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KYLE M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Non les évaluations ont été soumises pour cet établissement.

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