Windscreen wiper on passenger stopped working in a snow squall on the 401. The radio clock was not set to the right time (may sound petty but it isnt something you can reset when you are on the 401) What is really annoying now is my inability to bring your receipt. What company doesn't send receipts as PDFs. You send it as a GIF which my Android phone has no print option for. You print this receipt just does not work. I will try it on my iPad in a few minutes but this should be a no brainer operation. As always the actual total cost of the Uhaul truck is a shock but it did do a huge load and got me home weary but safe.
martin h
Customer Reviews for Pinehurst Gas & Variety
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Make sure they know to bring tools to make mirror adjustments. Wash the equipment.
Glen HMake sure when keys are given out that it’s for the correct vehicle that was reserved
Sherry CIt was all good. I can't think of anything.
Louis VHorrible Costumer Service by the owner! We have been charged twice for the same contract and they never resolved the problem. We are still waiting for the area manager to contact us back, as nobody seems to care about refunding us! The Internet at this location is always slow or down and they massed up our payment by taking the same amount twice for the same contract.
DENES EOnly issue here was the poor internet connection, waiting far too long get contract completed. Need better internet here..
Terry BThis location was the FOURTH location that Uhaul had forwarded my "Reservation" to. I had booked several days in advance at another location only to be bounced around from location to location to get the specific equipment I "reserved". Reservation means nothing to this company. Their Reservation Guaranteed policy only applys if they can't give you anything from any location no matter how far...not that I'd want their $50 for another day of headache. Uhaul is cheap for a reason, there's no quality, there's no reservations, there's no safe equipment. This was the last straw (I've used Uhaul for 11 different moves, it just gets worse) STAY AWAY! REVIEW FOR SPECIFIC LOCATION: Cell service is terrible for Uhauls digital contract signing. The equipment I needed was only available at this location for 2 suspected reasons: #1: took forever to get through digital signing because their digital equipment (tablet) and cell reception was poor. #2: rental trailer had a nail in the tire and was out of round and approximately 10 years old. (Had to re-inflate tire several times) these tire issues reduced my gas mileage costing me more for my move. Trailer sat overnight in my driveway and had ZERO psi in the tire when I went to return it. Had to pump it up AGAIN. Uhaul clerk had to of known about the failed tire before I picked up the equipment. SKETCHY!!! Not sure why I needed to supply THREE emergency contact numbers IN ADDITION to my own contact number (Who has that many "emergency" contacts?)
Stephanie RM and D should have a phone number posted 24-7.
Eugene SWhen I received the truck I had to sweep it out myself, even though you pay a $25 dollar fee if you don't clean it at the end.
Ryan FAll good however I have not been sent an email receipt for payment of this rental. I have multiple copies of the rental agreement, and was told that I would receive my receipt by email, and yet I have not received anything.
Mike DIt was such a smooth process. Very good customer service and transparent. I would def rent from this location again... P.S. They also have great Ice Cream.
Alfredo EThe person who looked after me was very good, but she had trouble connecting to your system. Please keep trying to improve your site's functionality.
Gerry vThe check in tablet was extremely slow and it took 30 min to do paperwork. Had to restart it and then the contract signature prompt wouldn't load.
Andrew SVery pleasant experience, and very high value for what you pay in terms of equipment. The woman who runs this location was extremely kind, helpful, and friendly. The equipment was ready on time and in perfect condition. I enjoyed the experience and will be returning in the future.
ANDREW HThe sales person was super friendly and helpful.
Lise MTruck was dirty. Sticky cup holders, dirty floor… it clearly was not cleaned after the last person used it… which is extra saddening given we are in a pandemic.
Jonathan DKeep taking on more Franchise owners like Al.
Brian MMultiple people in the store weren't wearing masks and nothing was said. Service was slow.
JESSANAGRACE MWhen a customer reserves a vehicle for a specific location, do not send them to a location 65km from the specified location. Every part of dealing with U-Haul with the exception of the franchise staff at Pinehurst Gas & Variety was infuriating.
BENJAMIN DThe attendant at the counter was very obnoxious and demeaning. He made me and my wife feel as if we were fortunate that he was serving us. Also he was not trained as to the use of the tablet and program. When he made a mistake using the system program it was my wife and I who messed up. The experience at this location was very bad.
ROBERTE BTruck had major mechanical problems. Was crazy loud. Gave me major headache and hearing loss. My booking was screwed up had to drive 1,5 hrs to pick up when I booked 5 weeks in advance. Got different pick up instructions 3 different times from 3 different calls to customer service people. Horrible experience.
Kevin WThe cab was littered with empty drink bottles and cab and cargo spelt like vomit, was extremely uncomfortable in the cab, kept windows down for majority of drive. Very uneasy in light of COVID-19. Difficultly trying to book the truck for 2 full days but eventually possible, all in all will recommend to others and definitely rebooting again. Hidden Potential Property Staging Jen
JENNIFER VLady at shop was very kind and jolly good person,she greeted well and completed process very quickly considering our long tiring journey. People like her make uhaul look good
VASU RExcellent customer service. Would recommend this location
Ron PVery friendly staff
DEBORAH SFree icecream cone with uhaul rental ;)
Sam PYou r the go to company for long haul truck rental
Walter HYour staff was amazing... you computer system you have ur staff using or ur website I booked from is not. I booked online and everythongbwas different then what I booked..... the poor lady had to fight with the computer to get everything to load for her at pickup. Then I had someone calling my emergy contact over and over the next day saying my truck was late when I booked it for 4 days. After the 3 time that same day of me calling ur head office number to get it worked out still was getting calls to my emergency contact... then even after I dropped the truck off they said I was late again... was worked out on the end by ur great staff in the end but something has to change in ur system your employees cant do their jobs properly if are working with a computer system that doesnt work.... I work for u-haul about 15 years ago and it was bad back then but this experience but this time ordeing from you was the worst I have ever seen...
Kelly NFriendly, knowledgeable and meticulous. I would recommend and definitely will use again.
Candace WThe drop-off went okay. We left extra gas but since we had to drive extra kilometers to pickup the truck they tried to tell us we drove too far and had to pay extra. In reality we had been credited for extra distance but there had been some disconnect. The staff at the drop-off coordinated with some sort of dispatch and sorted it out for us. All in all, they handled it well.
Peter NAll was good, thank you
John SThe online pre-checkin program didn't work ( I received 4 separate verification codes - none of which worked), so I went to the rental location and the agent there couldn't seem to get her iPad program to work properly either. Added to that, she spelt my name wrong so that also created delays in getting the contract prepared. The whole process took over an hour by the time I got the truck and left. Fortunately the truck ran well.
Rod Dvery friendly, kind helpful and easy going people
Mohammad TThe lady at the counter was very friendly and knowledgeable. I was using uhaul for the first time, the lady was very patient to answer all my questions. The place is slightly outside paris.
Raghav TNot every one has access to a cell phone or e-mail would be beneficial to have an alternete choice.
Julie YLocation was not properly equipped to handle digital photo of damages, small shop with no dedicated u-haul counter.
ricardo fThis lot didn't have enough space for the 26' trailer so i had to drop it at another location. I was billed 90$ for not dropping it off that day as the app online wouldn't let me drop it at the new location because of the gps function.
Stephen SWent out of their way to find us a cart in another location.
Monique SBest uhaul experience we've had. Will recommend this location to everyone
chantalle mReally nice people, the check out just took super long and there was only one person in front of me
Mike MGreat experience! Super friendly and helpful. 12/10 in customer service.
Andrew Kafter I dropped my truck they billed me exter....
sripavan nIt was a great experience, everyone was very helpful and kind !
Jessica BPinehurst Gas Station staff were the best. Professional and more than helpful.
Georgina sThese guys are great.
Dustin HCompletely unprofessional. I was the first in the store upon pick up... and rather then quickly getting me on my way... I was pushed aside so they could check other customers lottery tickets... and then sell and issue new tickets... and then go on to check customers with ice cream out. I stood there in disbelief for 20 minuets while this all took place. And the truck was blocked in by the owners sisters vechicle. It was upsetting also because I had wanted to pick up in town because we were on a time crunch and wasted an hour and half driving out to the pick up location and back to town and standing there, when there was clearly a pickup spot 5 minutes away from the location I needed the truck. Would never recommend this spot and will never give business to pinehurst gas & variety. If U-Haul wants to up there reputation start pulling your name out of places like this.
Mathieu CAbsolutely the best rental experience ever. Highly recommend these guys to anyone.
JENN SGet the address right, you wasted an hour of my time, please contact me,
Christopher TThe computer automatically added HST to the entire order when it is NOT applicable to the gasoline. That is double charging tax, which in Canada is illegal. I expect a refund for the appropriate amount. Thank you Grant Wilson
Grant WWonderful friendly customer service
margreta lIf you could arrange for laboratory trained monkeys that would load and (more importantly) unload the truck for you that would be perfect. A built in coffee maker would also be a nice addition.
STEPHEN PVery friendly staff Not much selection
KATE HWhen I came to get my truck the lady said she had no idea I was coming. She then had to return the truck and then let me take it out. My pick up time was 9:30 leaving me 30 minutes to pick it up and drive it to my move out time at 10. I did not leave until 10:15 because this lady seemed to have no idea how to do her job. I was then left with an hour to move out of my place instead of the 2 hours I had booked. The place reamed of cat urine and litter.
Melissa Wvery Good service
DENIS CThe service at this place is amazing
Tamara RThis location took us more than 1 hour to process our rental as the Internet at this location kept cutting out and also they had a problem connecting to your site. Was not very impresses as this was the 2nd location we had to deal with to finally get the 10 ft truck that we originally booked. Between the 2 locations it took up over 2 1/4 hours to process our request.
Marc BAll of your trucks are US Based Please consider a decal for the dash - a chart with MPH vs KM per hour Operators need to convert to Km per hour !!The US models have virtually no indication of the KPH scale - and your clear warning decal on the speedo is distracting - as we drive 120 kmh here on the 4 lanes thanks 'w
Warren H