Évaluations des clients Pines Rental

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Pines Rental

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Riaz G. le

Évaluation :

Thet were great however i am. Ot happy w reservstion system people they wasted several hours of mu time i reserved the truck in advance they swurched my reservation 26 ft to 15 from bolingbrook loc

Mike M. le

Évaluation :

No up-sale pressure and friendly service.

Christina C. le

Évaluation :

Le client n'a pas laissé de commentaire.

charles H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Chris D. le

Évaluation :

Le client n'a pas laissé de commentaire.

John C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Gary N. le

Évaluation :

Le client n'a pas laissé de commentaire.

CHARLES W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Andrea P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Michelle E. le

Évaluation :

The gentleman who checked the truck in was helpful, and considerate.

Patricia K. le

Évaluation :

Very disrespectful. Through my card at me. Was 2 hours late

Czar Z. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jane H. le

Évaluation :

Le client n'a pas laissé de commentaire.

martez K. le

Évaluation :

Le client n'a pas laissé de commentaire.

arlen L. le

Évaluation :

No suggestions. This rental experience was awesome and very professional.

miguel N. le

Évaluation :

Le client n'a pas laissé de commentaire.

Victor J. le

Évaluation :

The service people would not help with unhooking my auto transport. I know I have to move the car but when I picked it up in Bridgeport Ct they hooked up the trailer and after I had driven the car onto it, they did the tie down. I have a very bad back so them doing all of that for me was very helpful. The Essington Rd. location refused to do any of it! He merely told me where to park. The nicest thing he did is let me leave the truck there for a day until it was time to unload it. I will post a bad review of this location on Yelp. Watching him work with another customer, the auto transport had not even been connected to the truck, although the tongue was setting on the hitch. The customer started driving up the ramp and the tongue flew upper in the air. It could have killed someone standing nearby! VERY poor service and quality control.

ronald C. le

Évaluation :

Le client n'a pas laissé de commentaire.

bill D. le

Évaluation :

Le client n'a pas laissé de commentaire.

elizabeth S. le

Évaluation :

I've used the location 3 times before this, and usually everything is great. But the truck that we got was covered with dirt all over the floor in the back, so we took the liberty of cleaning it out, as we didn't want to get blamed for something that was already there. They didn't open the back when we went to pick it up, so we had no way to prove that we weren't the ones who did it. Besides that, the cost was fair, and it was nice that we could drop it off at our discretion. I would still keep using this location despite this small issue.

Maria R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Adam D. le

Évaluation :

Make sure to get there early because when I went there a week before, they had their computers off. So I couldn't book the reservation then. THEN on the move day when I was returning the truck 15 minutes before they closed, they were already gone. Service was good otherwise and the truck was in good condition.

ray R. le

Évaluation :

Drop off from a one-way rental was very smooth, no issues. A good experience all around with U-Haul.

charles L. le

Évaluation :

Le client n'a pas laissé de commentaire.

John F. le

Évaluation :

Pines is always great to deal with.

emmet O. le

Évaluation :

Le client n'a pas laissé de commentaire.

LINDA B. le

Évaluation :

When I first started to look for a Uhaul I was lied to by one of your workers they told me that this one place that was far away had a Uhaul that I needed and they were open so the only way I could get around was by taxi and it coast 80 dollars one way and when I got there they were closed so then I had to take a taxi back and it was another 80 dollars I didn't like the one who lied to me and I think I should get my money back for that so I would tell people to be careful with the company

Erika B. le

Évaluation :

Persona grosera, enojona y muy falta de respeto jamás vuelvo a pedir esa lugar porque el señor casi no nos prestaba atención y por todo arrugaba la cara de forma grosera. ????Rude person, annoying and very disrespectful I never asked for that place again because the man almost did not pay attention to us and for everything he wrinkled his face in a rude way. ????

beatrice B. le

Évaluation :

The gentleman at the front counter we’re kind and courteous and helpful

Monica F. le

Évaluation :

Le client n'a pas laissé de commentaire.

Zachary C. le

Évaluation :

Le client n'a pas laissé de commentaire.

David D. le

Évaluation :

Le client n'a pas laissé de commentaire.

James D. le

Évaluation :

It was clean but I wasnt sure if it hlwas my destination at first because the Uhauls were in the back.

patricia P. le

Évaluation :

Le client n'a pas laissé de commentaire.

VERNON C. le

Évaluation :

Great Service

Danielle S. le

Évaluation :

Very friendly, made picking up the truck a breeze.

amanda Z. le

Évaluation :

Le client n'a pas laissé de commentaire.

Amanda E. le

Évaluation :

Le client n'a pas laissé de commentaire.

theresa E. le

Évaluation :

Le client n'a pas laissé de commentaire.

Brenda B. le

Évaluation :

we were suppose to pick the truck up in Channahon ,,, but they and said we had to go to Joliet because Channahon didn't have one for us,,, didn't like having to drive all the way to Joliet...

Terence G. le

Évaluation :

Le client n'a pas laissé de commentaire.

David A. le

Évaluation :

The people at the rental location were great! My problem has nothing to do with them or their business. My issue is with Uhaul directly. I reserved my truck rental online for the 15516 S Joliet Rd, Plainfield, IL 60544 location with a drop off location of 1802 N State Route 50, Bourbonnais, IL 60914. I later called to see about rescheduling my pickup time only to be told that they didn’t have my reservation but instead my reservation was at 1222 Essington Rd, Joliet, IL 60435. Then upon going to the changed location for my pickup which was out of my way, I receive a text from uhaul telling me that my drop off location is the same address. I called uhaul to see what happened and try to get my drop off location corrected to what I reserved it at only to be told that it was not possible and I had to return it to that location. This caused me to then have to drive the empty uhaul another 42 miles all the way back to the rental location to drop off. This caused me to have to spend more money on gas to refill the truck and cost me 42 miles x .99¢ in additional money. This was a completely unorganized and unpleasant experience that cost me a lot more than it should have.

MARY D. le

Évaluation :

Every involved was extremely helpful and made our experience easy

Deede B. le

Évaluation :

The trucks were so crappy. I was afraid they would stall out.

Brian P. le

Évaluation :

Le client n'a pas laissé de commentaire.

robert B. le

Évaluation :

You're great

John H. le

Évaluation :

The inside of the truck. The cup holder area something was spilled and it was sticky.

norah A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Francisco R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Kimberly W. le

Évaluation :

Le client n'a pas laissé de commentaire.

lisa M. le

Évaluation :

Le client n'a pas laissé de commentaire.

LaShawn P. le

Évaluation :

Bob was great and even made me laugh with his jokes . I always rent from Pines Rental , easy and smooth process. No complaints !

Regina B. le

Évaluation :

I Would definitely reccomend them! I've used them in the past...No problem whatsoever! Going to probably use again soon...I had more things than I remembered ??????. I really don't know what could be done to improve your service. Thank you so much!

James L. le

Évaluation :

Le client n'a pas laissé de commentaire.

lorie M. le

Évaluation :

Accepted cash not only a credit card, very helpful for me.

le

Évaluation :

I reserved a uhaul for 9:00 in joliet. I showed up to get it and they didn't have my reservation. I called the 800 number, they told me it was in Westmont at 11:00. No one bothered to call me or tell me the night before it at any time. The man at Pines Rental was nice enough to help me since he had a truck but I ended up paying more which doesnt seem fair. You guys screw up and ass I had to pay extra. I reserve the truck a month in advance. You should have been able to confirm my reservation. Or give me some notice.

Kashonda L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Stan K. le

Évaluation :

Very helpful over the phone on instructions on how to leave after business hours. Gentleman was very professional and courteous

edward P. le

Évaluation :

Excellent experience!

angela K. le

Évaluation :

Showed up and they had my rental under the wrong name and the gentlemen told me that was my issue and I had to call U-Haul directly , once I did he then told he accidentally deleted my appt and he had to call U-Haul To reinstate my appt , I did pre register online and states in email would be easy check in , well it Took me 30 min , then I also ordere a dolly which he said he didn’t have and I would have to pay $7 cash to use from his business and I said forget when actually u think he would have thrown it in for the inconvenience and rudeness on his half , will never ever rent through prines again , very rude and unprofessional

tim M. le

Évaluation :

Le client n'a pas laissé de commentaire.

JOSE G. le

Évaluation :

Fast and easy to get a rental truck. I do recommend this location.

Kenton A. le

Évaluation :

These guys were great. Thought there was an issue with the charges, they went way out of their way to review and determine what was correct. Great guys, great location in my opinion.

michael M. le

Évaluation :

Le client n'a pas laissé de commentaire.

LINDSAY S. le

Évaluation :

The truck was pretty beat up. There was no garbage but the cabin had a layer of grime that has been there for a long time. The truck sounded like it was going to die and the check engine light came on at the end after I put gas in it (my total trip was under 20 miles).

John H. le

Évaluation :

Le client n'a pas laissé de commentaire.

JOANN S. le

Évaluation :

Le client n'a pas laissé de commentaire.

martin V. le

Évaluation :

Le client n'a pas laissé de commentaire.

robert B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Savo S. le

Évaluation :

Le client n'a pas laissé de commentaire.

raymond F. le

Évaluation :

Le client n'a pas laissé de commentaire.

Dianna T. le

Évaluation :

Le client n'a pas laissé de commentaire.

malanee M. le

Évaluation :

Smile Hi Hello A Welcome Greeting, wonderful. Keep up the good work U-Haul on Essington in Joliet.

Mary H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Leanne C. le

Évaluation :

The location is not the greatest and was full of rental equipment. A clear smoke smell. Gentleman was friendly and efficient, however, which made for a pleasant return process.

richard L. le

Évaluation :

Le client n'a pas laissé de commentaire.

john T. le

Évaluation :

Le client n'a pas laissé de commentaire.

john D. le

Évaluation :

Le client n'a pas laissé de commentaire.

william H. le

Évaluation :

Le client n'a pas laissé de commentaire.

harold M. le

Évaluation :

Everything was fine except I didn't get what I reserved because it was stolen. But they accommodated me with something else for the price of what I reserved.

Robert E. le

Évaluation :

Le client n'a pas laissé de commentaire.

Brandon K. le

Évaluation :

I always rent from Pines. Helpful staff. Explained Everything. Answered all my questions. No hassle experience. Thank You.

chris G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Carl U. le

Évaluation :

Everything was perfect

Jody T. le

Évaluation :

We arrived at the pick-up location and our truck was ready for us! We finalized paperwork with two gentlemen. One gentlemen took us outside to show us the gas tank, verify the odometer and gas level reading, and make sure we had no questions. The return process was incredibly easy as well. It was VERY convenient that we could return outside of business hours. We are very happy with our rental process and thank Pines Rental for a great experience!

JODIANN K. le

Évaluation :

Le client n'a pas laissé de commentaire.

jeff M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Marsha A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Tyler C. le

Évaluation :

When you rent a 26-foot truck the power steering should work properly

Thomas K. le

Évaluation :

Le client n'a pas laissé de commentaire.

STEVEN G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Nicola D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Cole R. le

Évaluation :

The two men working the counter were very nice..

Thomas K. le

Évaluation :

Le client n'a pas laissé de commentaire.

judi S. le

Évaluation :

Le client n'a pas laissé de commentaire.

James B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Tara P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Kelly D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Georganne R. le

Évaluation :

This UHaul rental experience (26' truck) was made easy by Bob and Nick. They were ready when I got on site at 8:00am, went through all the details, walked me around the truck, and made sure that everything was as expected. Thanks so much!

WARRIN C. le

Évaluation :

Le client n'a pas laissé de commentaire.