Great service. Representative was professional and polite and very knowledgeable about the process. I didn't catch her name, but she was a great asset for your organization.
ROBERT J
Customer Reviews for Pinnacle Storage Of Jacksonville
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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From the time in we started process to the end, everything and everyone was wonderful!
ROBERT WI fully understand that employees need to take a lunch break. Another u-haul dealer located the truck we needed and made the reservation for us for 12:30pm pick up. When we arrived at 12:10pm, the office was closed with a notice saying out to lunch until 1pm. There is no mention on the websites hours that they CLOSE or MAY close from noon to 1pm for lunch. Other than this inconvenience, they were 5⭐️ all the way.
DENNIS MGreat costumer service!!! So nice and helpful!
ANNE HEven though I passed four other locations that were closer to my home on the way to return the equipment, none of them were offered as return options. I had to drive to a different county a half hour away to return it when there was a convenient U-Haul location within a mile of my home. Not a customer friendly way to do business. But who else is there?
WAYNE BExcelente servís
FRANCISCO AThe equipment was old, which leaves a poor impression of u-haul overall.
RODGER Aterrific service, fast checkin great job
STEVEN CThe lady in the front desk was extremely helpful and made sure I was all set before getting my vehicle!
FIDEL BBerry good service
FRANCISCO AIt was very convenient, very friendly, very clean place. I will recommend it to anyone.
SONYA PPersonnel freely and helpful thanks
Francisco AVery good service
Francisco AI had an issue with the moving company I hired. I explained my situation to the truck rental pickup location and they worked with me. Very helpful and understanding. I would go back to this location for future truck rentals.
Vy TExcellent service à la clientèle
marcie fThe staff was friendly and met my demands. Will go back if we need uhaul again at that location.
Brian KBest rental staff I have ever encountered
CHRIS PA little help unloading the trailer and putting it with the others would have been helpful but we managed!
Jesse BThey were very nice and helped us with the trailer.
Angelina MThank y'all so much. Great customer service.
Violet BI didn't pay close attention to the opening hours but the lady inside saw me and let me in early. Her morning time is valuable and I appreciated her so much!!
TAMMY ASame as comment section above.
ZACHARY CCan’t figure out why I paid double the original price.
Christopher SGreat service and very satisfied.
Ronald BNothing. Very helpful and accommodating
ROBERT EVery helpful
ROBERT EThe only issues were that the front left turn signal was not working and the dolly was broken. The people are great and return after hours was easy.
Samantha PGreat people.
Elmer LEverything was great 👍
GERARD WHad multiple issues from check engine light being on to the miles being off by 180 miles.
Lloyd SLove how easy things are with the app. Great experience
CHRISTINA EWe went to one location and secured a rental and than had to drive 10 miles to a different location to pick up and drop off adding 20 miles to our trip. You charge per mile and more on the weekend which is why we chose a location close to our home
Israel mVery helpful at Pinnacle Storage and UHaul in Jacksonville, NC. Bad weather was threatening the move we had planned for our daughter into her new apartment. The local rep at Pinnacle (sorry I didn't catch her name) worked a little magic so we could rent the trailer we needed a day early. Well done!
Robert HEasy and fast the guy working was very friendly
Robin SN/a
Benjamin SAmazing service and staff. Would definitely book with them again!
Jaiden OThe gentleman work at the facility was great with customer service through the process, and very helpful in attaching the trailer to my truck before departure. Five Stars
Blake SVery professional, hope I don’t never have to move again , But if I do will go back there…..
Germaine JDavid was phenomenal. Very friendly and customer service oriented. Keep up the good work.
Grayson KMake the online inventory more accurate. When booking online it said our truck was available at the Uhaul rental 4 miles from my house. They called the next morning and said we had to drive an additional 11 miles to pick the truck up, which added 14 miles on the return trip from the house we moved into. Thankfully, employees were willing to help out with the cost of additional mileage, but that shouldn't be an issue.
Rockey CLet me pick up the truck where I want to. This cost me an extra $50 in fuel costs because of the distance.
Andrew BFirst time ever driving a Uhaul the truck drive perfect no issues at all. The front desk customer service was wonderful as well!
Micaela BNothing it was Perfect service couldn’t ask for someone so nice and helpful!
Tammie WThis was the absolute worst experience we've ever had. It took us 45 minutes to get the truck and nobody from uhaul support would help us. We also reserved an appliance dolly and did not receive it, only received a regular dolly. We are overall very disappointed in our experience with uhaul. I want a refund for being charged for something that we did not even receive.
Noah SI was originally booked for a pick up location in Sneads Ferry. They moved it to Jacksonville, which was completely out of the way for us. This resulted in a ton of miles placed on the truck at $.99 per mile.
Keith CStaff was friendly and eager to help.
Richard WMake sure that equipment is actually available at the location where the reservation was placed.
JD JThe folks here were also very polite and helpful We arrived before they opened for business. But instead of making us wait 30 minutes the gentleman went ahead and unhooked us. Thanks very much
Dan M