Very friendly staff
Pam P.
Customer Reviews for Pioneer Storage
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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This is not the location that I requested. Though I was told the tow dolly would be brought to my requested location, it appears no attempt was even made to see to that. DISAPPOINTING...AND it was an extra expense to me to drive to pick up the dolly. After asking if an allowance could be made for the travel and expense, I was given the "rush act." U-Haul customer service was poor! My rating was better than the service because I don't want the regional customer service shouldn't adversely affect the rating of the local dealer.
Donald M.We've rented several times since moving here and always been delighted with the service and no issues with the trucks. Wish all locations were as friendly and easy to rent from!
Pamela P.Keep doing what you are doing now.
Dan E.Shondra was exceptional and professional. Great experience.
David R.I've dealt with Sissy several times and she never fails to WOW me with her friendliness, her customer service, and her quickness to get the paperwork completed for a smooth transaction. I could rent closer to home but she makes the extra miles worth it!!!
rebecca K.Great place, always great customer service and convenient location!
charles B.Very nice people
mark L.The woman at the front desk was amazing! Best service for anything anywhere! Hands down! Thanks sooo much for your help
Vairame T.Excellent service à la clientèle
Brett C.Ladies were fun to meet
mark S.Truck had some running issues
jimmie D.There is nothing that could be done to improve our experience! Pioneer rentals in Newport Tn is the best by far! I would rate them 100+ if I could. They helped me out so much as I had to extend my rental twice and that put them in a tight spot. They made it work though and I couldn't speak highly enough of how nice Sissy and the sweet lady helping her was! I am going to take them a cake as a matter of fact! Thank you all so very much!
Richard M.Shaundra was EXCELLANT. If it weren't for her, I may very well have walked. She made the rental work. Much appreciated. She deserves a raise!
Kevin C.All was good
John W.Customer block the entrance and no one told the customer to move his truck. I was standing there for over 20 minutes and could not get in.
Kennedy W.Very friendly staff onsite. She was very helpful.
Jeff R.Every thing when very well very good
Ronnie H.I should not have to pay an additional 22 for "after hours" when I didn't even pick it up until 6:00 pm and it was dropped off at 10:00 the same night. The uhaul center is gated and locked. It has virtually no safe place to put equipment after hours. It's hilly and on an incline. I didn't think I should have been charged that fee.
JOSIAH B.Provide info. on truck - mpg and tank size in gallons
Gerald K.The woman in the office had her child with her, she did not come out to assist us with the return. The place is very tiny and lots of potholes, red mud in the back where we dropped off the trailer. Would not go to this location again.
Shane B.The staff is great Shonda was very helpful.
cora M.No improvements needed.
Richarda Cara T.Nothing. Super awesome people Enjoyed the rental experience very much with them. Made me feel right at home
william C.No one was there at the uhaul location. Owner when called said they couldn't get an employee there then hung up. Called back she gave me a trailer #. I had ordered and paid for at 5am on-line. I hooked and left. Called next morning to pick up paperwork. I got there, the $70 safetow had been added and papers had a scribble for my signature. I said to remove safetow. So I have spent HOURS ON HOLD & talked to at least a dozen UHAUL reps trying to get this charge removed...
Donald H.Off Load with Reliable Moving was timely and professional.
Gary G.Bill and Sissy were both very helpful and very pleasant people. I ever need a Uhaul I would go to them .
DONNA T.Be patient. They are short handed and there was a little wait on a very busy Saturday. Very nice man helped us and we are very satisfied.
Jonathan F.Very professional. Gave me additional 50 miles incase of detours. Easy to reserve online. Accurate info online. Sissy was awesome.
Jeffrey J.The attendant was very courteous and helpful
Thomas K.Bill is very friendly I would rent from him again
Glen S.Sissy was awesome. She is a pleasure to work with.
Lawrence W.I just want my refund for 100
Jessica L.Everything was fine friendly staff and very helpful
Gerald B.clean the inside of the cab!
Michael R.Everything was wonderful! The staff at both locations were excrptional!
Jerome S.Polite and courteous.
Richard W.Very helpful and knowledgeable!!! I would definitely recommend this location to anyone I know!
Rebecca B.Great experience. She was super friendly and her fur baby was sooooo sweet. I'll rent here again.
Vincent S.Very helpful and friendly staff. I rent often, and they make it easy!! Highly recommend!!
Glen V.The lady who helped check in had printer problems but was persistent and got me a digital copy. Very friendly and made using u-haul a pleasant way experience
david M.Our trailer had some cardboard left in it.
Michelle H.Trailer was not useable for what I needed. Advertised as 5ft by 9ft, but was only 59 inches, one inch too narrow, I needed the full 60 inches. Returned it unused, requested refund but no response yet.
Richard B.Very small location, can be difficult to drop off/ pick up, depending on the driver (very tight parking, driving area). However, I had no problem. Also, only one employee so it's sorta a self-serve.
JON G.Fast efficient drop off easy transaction
Waylon A.Women greeted us quickly and was very efficent in directing us to where to drop trailer. Very friendly.
Jacquelyn N.