We recently rented a U-Haul truck for a one-way move from Texas to Tennessee. About an 1 1/2 hours into our drive with a fully loaded truck, we started experiencing serious engine trouble. When we called roadside assistance, they were unable to reach a mechanic and advised us to keep driving. However, customer service made a significant difference in our experience. I called U-Haul customer service and asked to speak to a manager, and I was connected to Steven Vanderbilt, the Area Field Manager. Steven listened carefully to all of our mechanical issues, offered a sincere apology, and asked how they could make it right. He went above and beyond to rectify the situation. He was kind, understanding, and provided a refreshing, stress-relieving voice during a very difficult time. Steven's wonderful customer service is top-notch, and we truly appreciate how he stepped in to make things right. Thank you Steven for all your assistance in this matter. We truly appreciate you!
JACQUELINE E
Pioneer Storage
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Newport, TN 37821
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Évaluations des clients
- 4,5 - Cote moyenne des clients
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Avis vérifiés des clients
Chaque avis est lié à une véritable U-Haul réservation ou contrat.
Comment U-Haul Fonctionnement des avisHighly recommend. Super helpful and able to efficiently get me squared away.
Jeremy HThey were ok. The truck was dirty and needed sweeping and cleaning.
Melissa PVery friendly staff and very helpful
Ryan MThey could be more informative and competitive with the pricing.
William J