Évaluations des clients Pious Petroleum LLC

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Pious Petroleum LLC

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Christian R. le

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There is not much you can do. The operators of the facility were competent but not expert. Not really their fault, they sell a lot of gas and food. The location is in a sketchy part of Oakland (I think all the Oakland locations open on Sunday are). The van was a good van. Nothing wrong with it, and it had only 7,000 miles on it. However, going to a gas station where they are selling lots of things made me have to wait an unreasonable amount of time both to pick up and to drop off. I am not likely to use U-Haul again soon, just because I'm not doing a lot of moving. Next time I'll see if I can get a van from Alameda, but of course Alameda is closed. You need locations in better neighborhoods. I know the SF Bay Area is a challenge. But. you do need locations in better neighborhoods.

David G. le

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Terrible experience: 1. Booked my truck in Alameda, which was supposed to be a 24/7 service. 2. As I arrive there I couldn't pick my truck using the app. I call customer service and they transferred my reservation to a different location in Oakland. 3. Location in Oakland was in a gas station, the person was in a break, I call customer service again, she says he should be there but he wasn't. 20m later he arrives, says that he couldn't find my reservation and after so many complications due to his very poor knowledge on U-hal system I could pick up my truck over 1 hour later. Not even mentioning the mileage on the contract was wrong and, also that I paid for insurance I told him I did not want to. Horrible.

jimmy thong V. le

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There were homeless people sleeping in the truck. It took 2 hours to clean it up and do all the paperwork, and we were charged for 2 rental periods because of the delay. Worth mentioning that our dispute was satisfied the same day. But we'll never use this location again.

Michael S. le

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The back of the truck wasn't swept out. I ended up sweeping out the dirt from the previous person. There was a mixup with my reservation where they had to cancel it to re-do it. The location was great and getting in and out was easy but the personnel had some troubles

STEVEN ray V. le

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Vehicle smelled of vomit. Staff was less than helpful. Had to be forced to clean vehicle. It was unusable

tanya V. le

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Le client n'a pas laissé de commentaire.

Matthew H. le

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Terrible location. People had little knowledge of the equipment. Ordered moving blankets but none were there.

Matt P. le

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Staff were helpful and polite. The Uhaul customer service rep I talked to for confirmation of my pickup was pleasant and professional. The confirmation and notification process needs significant improvement though. On my way to the confirmed pickup location I was texted a new location, which meant 40 minutes of unnecessary driving, and that my call to Uhaul was a waste of time, since that information was false. I'd rather be sent accurate updates, even if it says "it's not ready yet, sorry", than false info that wastes time and creates confusion and stress.

Rodrick M. le

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Le client n'a pas laissé de commentaire.

Saladamali W. le

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Le client n'a pas laissé de commentaire.

Angel alejandro R. le

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The truck was dirty inside and out. There was trash from the previous user and the smell inside the truck was horrible. When we told the person that gave us the contract he told us not to worry that he will have the truck washed for the following customer. He didn't care that we had to use it in that condition. Totally unacceptable!! Never using uhaul again.

Jestin K. le

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U-Haul called me two days before my move date to tell me there was no trailer available, despite making the reservation a week in advanced. We then had to scramble and drive two hours out of our way to pick up the nearest trailer. The day of our move, we realized the trailer had a flat. Thankfully it was just a nail in the center of the tire, an easy repair. The U-Haul location on White Lane in Bakersfield had two very uninformed workers who could not offer any help, and told us to wait "around an hour" for their manager to show up to work. We needed to make a long drive in one day and couldn't wait, so we ended up going to a Big Brand Tire across the street and pay for the repair ourselves. Overall this was a horrible experience and ended up costing us hundreds of dollars extra on travel/repair fees. I received about 20~ emails from U-Haul before and after my reservation, most of which contained the exact same information. How does U-Haul monopolize the rental trailer business and then not have any trailers available?

Laurette C. le

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I reserved at a different location but was sent here after I arrived at the other location. It was a small mini store that smelled of fried food which permeated my clothes while I waited for the person to figure out how to rent the trailer to me. It took 45 minutes for him to figure out how to do it (meanwhile I'm waiting in the store as my clothes soaked up the fried food smell). Then the receipt for the rental was printed on a printer that needed an ink change as I could not read the receipt. Turns out the trailer was a 5' x 8' and not the 4' x 8' I reserved. After all that, I was left on my own to figure out how to maneuver my car around the small tight space of many cars and gas pumps to line my car up with the trailer and then I had to hook it up all by myself with no help for either of these. This was not the place I chose to rent from and it was not a good experience.

Thomas K. le

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the u-haul operations person was great, but he was overwhelmed because the business simply doesn't have enough people manning the cash registers, and his internet connection kept dropping. As a result it took an hour to rent the truck. It was frustrating in spite of his efforts. On the other hand, the truck was excellent - almost new. This is contrary to my earlier experience with u-haul, which has not always been positive.

Christian W S. le

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Scary, this place is in a bad area. Homeless people are everywhere.

SIMON F. le

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1. Battery was dead 2. It was completely dirty 3. My location was moved to another city which was out of the way 4. There was a homeless person living in the truck and left all kinds of crap and blanket. It smelled really bad and is completely unsanitary. Please have someone contact me. I have pictures. 925.586.2888

Wayne H. le

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attendant was not super attentive

Patricia R. le

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Le client n'a pas laissé de commentaire.

Alec M. le

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Friendly and helpful location

Hassan M. le

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Oakland office' service was good, but I am not happy with U-HAUL in general. I had a bad experience last week with u-haul. My daughter made reservation by cell application for a truck to be received in Berkeley on Saturday 6/8 at 6:30 pm to move some furniture which we bought from different locations. when we reached Berkeley office, we couldn't get the truck because the application did not work and did not give us the code to get the truck keys. we suffered for more than an hour to get somebody that we can talk to in phone. They couldn't solve our problem but send us to Oakland to get a van instead. I had to drive half an hour to reach there. I had to cancel my first order for the truck and make a new order for the van. This is very bad. I had appointments with many people for buying their furniture. This delay put me in a critical situation. U-HAUL application is not good and you should do something about it. I had to drive extra 2 hours because of your bad application. From Berkeley to Oakland then return back to Berkeley , and I did this twice because your Oakland office did not accept to return the van in Berkeley, so I had to drive again to Oakland to return the van and go back to Berkeley In fact, for this tension,delay, and driving extra 2 hours (with gas fees), I should get my money back as a compensation to what happened. This was not good at all for U-Haul reputation

James M. le

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The truck was filthy. Old food was on the floor, in between, and under seats. They also have attempted to charge me for gas after I filled up the gas tank. Horrible experience.

Manuel V. le

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Not the best neighborhood and about a 20 minute walk from BART. I completed the check out via the app but staff then said they needed to do their own check out after I left? Staff then called me that evening to get the Uhaul provided lock code, they could have looked this up themselves since they are Uhaul collaborators or called corporate... Overall staff could have been more helpful!

ADEBANKE A. le

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The attendant gave me a different customer's contract/receipt to sign. I didn't notice until I was doing a final inspection of the fuel level and mileage that the customer name and vehicle fuel levels and mileage were wrong. Additionally, the back of the van was dirty and trash from the previous user was littered throughout the back of the van. I was extremely disappointed with the service and lack of cleanliness of the vehicle. Won't be going to that location ever again.

kathy ct K. le

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Le client n'a pas laissé de commentaire.

elmer R. le

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Le client n'a pas laissé de commentaire.

Jeanie P. le

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This was a huge waste of fucking time. 1) the app didn’t work for me to pick up the truck; 2) i was on hold for 20 minutes while waiting in the fucking dark for an HOUR between 9-10:30PM; 3) they told me THERE WAS NO TRUCK AVAILABLE FOR RENTAL AFTER I WAITED FOR A FUCKING HOUR, THE SECOND TIME I CALLED CUSTOMER SERVICE; 4) I had to uber over to another location which added 20 miles to what was initially planned, WHICH MEANS I HAD GO FUCKING PAY FOR THE EXTRA MILES USED. Next time, have the fucking car available for rental if that’s what was promised in the agreement and actually LET PEOPLE KNOW BEFOREHAND IF ITS NOT AVAILABLE.

claudia P. le

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The van had blue painters tape on the top holding the frame together, the person handling the reservation at the location was kind of rude.

OMAR R. le

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Clean the truck before customer pick up. the truck i rented was filthy, I have to clean it myself before putting my furniture inside of truck.

Larshelby D. le

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Clean after each use. At the very least vacuum and wipe down the truck. I placed an order online and entered all the info via the reservation site to avoid delays in getting the truck upon arrival. It unfortunately takes them far too long to process a pre-existing order. The only good thing is the location. Its convenient for pick up. They could also use other UHAUL related items for rent such as dolly's and moving equipment.

Mark F. le

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Charged 15 dollars in gas when I only traveled several blocks. Make sure to ask costumers to take their own photo of the gas meter befor to compare. Attendees appeared bothered and annoyed with U-Haul rentals. The company as a whole needs support in training employees and partners in working with the transgender community. Federal and state laws require non discrimination. As the Bay Area is full of these communities it would be great to offer staff a basic 101 on the topic. This is something I provide medical providers and non profits across the Bay Area . It is time that for profit also receives this information. State IDs will soon have a third non gendered option. It is important to stay up to date to avoid lawsuits and keep customers. Thanks, Fern (fern.therapy@gmail.com) She, Her, They, Them Pronouns

Ifeanyi C. le

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Le client n'a pas laissé de commentaire.

Jacqueline M. le

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Our guy was very communicative and helpful! Really appreciate his help flexibility and communication.