There's an extra charge on the receipt that I don't understand. Could someone help me please? Thanks, Amy 928-310-8324Amy S.
Trailer Rental & Towing in Oakland, CA at Exxon
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Oakland, CA 94601
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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- 2 Average Customer Rating
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Terrible customer service. They should hire some one who is willing to help the clients instead of being rude!Rechel W.
I plan on contacting U-Haul for a full refund for the experience I had. There was one thing after another. Which ended up costing me over $1,000 in fines because I was unable to get the U-Haul I ordered in the time frame that was necessaryPHILIP C.
The check in/out process was extremely confusing and the clerk couldn't work the system and had to give me a far bigger and more cumbersome vehicle than I requested.SHANTI P.
Good businessamir W.
Agents need to be professional not unruly to customers. Explain questions asked by customers to the best if their knowledge . Agent was confrontational and very uncooperative. At a point he told us to leave. We were forced to take insurance coverage we don't need. We have insurance to cover the rentalOmoghogie K.
Fix the broken side view mirrors and brake lights. AwfulAnn Marie D.
Area is very sketch - homeless/pan handler at location. Minimart workers are marginal in helpfulness.Dana N.
Fast, profession, friendly, and through service from start to finish! Highly recommend this location!LeAnn R.
Horrible experience. What a joke.Shea M.
The truck was parked so close to another van I had to get help backing out. The rear view mirrors not set in a way that anyone could see out of. Tools were needed to adjust the mirrors and I did not have them so I had to drive blind. Plus the app wasn't working to check-in and take pictures so I got over charged for gas.Katherine I.
When I arrived at the location's parking lot at Pious Petroleum, I had completed the online check-in while in my car and paid on my phone the amount of $148.17 ($99 flat + insurance + fees and tax) When I went into the gas station to retrieve the keys, the attendant, Nick Patel, said I had not paid yet and didn't complete the check-in. I informed him that I had just completed the check-in in the parking lot and had paid minutes prior to entering the gas station, and I had verified my completed check-in by showing him the confirmation message on my phone. He then saw that I did infact pay $148.17, but he then proceeded to write up a new estimate totaling $383.65. Obviously I inquired about the new estimate since I had previously agreed to a deal for $99 flat with 200 miles included, plus insurance and tax. He gave a very nonsensical explanation about in-town versus one-way trucks; I and my friend felt he was trying to scam for more money. He informed me that he would deduct the prepaid amount of $148.17 from the new estimate, and that he was not able to honor the original price on his end. He said the only way he can honor the original price was to have uhaul customer service override the price on their end, so I called uhaul's 1800 number and waited several minutes to be connected to a representative. The representative asked to speak to the gas station attendant and they argued back and forth. The customer service agent over the phone was advocating for me and seemed to also be confused as to why the gas station attendant was changing my order. She told him that if he was not able to provide me a truck under the conditions that I originally agreed to, that he should have informed uhaul sooner so that I could've been directed to another location. Frustrated and already way behind schedule, I asked the agent on the phone if she could help me find another uhaul location with an available truck I could pick up immediately. Overhearing me, it was then that the gas station attendant asked to speak to the agent on my phone, he told her he did not want to waste any more of the customer's time and due to the fact that it was the Uhaul system's fault (a statement that the call agent disagreed with), he was going to provide me a discount that would bring my total cost down to the originally agreed upon amount. I feel strongly that he only intervened because I was about to leave to find another location. When charging me, he applied a discount that brought the price down, however I was charged an additional tax amount, and had to pay another $14.65. I believe the original amount of $148.17 that I paid already included taxes. Charging double tax is illegal. Needlessly to say, I am very upset at the entire experience. I wasted so much time going back and forth with the attendant, my movers' time was wasted as well, and we were put behind schedule resulting in being stuck in lots of traffic. On top of all that, I was also double taxed. I am requesting a full refund. If no refund is applied, I will be contacting my credit card company to file a charge back.Jennifer T.
This place is a joke! I don't think you should allow rentals here. My uhaul phone app wasn't working and the manager did not speak any english and was being very rude! He didn't even want to speak with the uhaul rep I had on the phone. If it wasn't for every other place being booked up I would have left and not rented here! There was sticky, goopy stuff on the cup holder area also.Carrie O.
The pick up process is not possible to do entirely through your phone as the keys are located inside. The processing inside takes a bit of time. It would be great if this could be moved to completely via mobile, especially during COVID times.monika R.
Employers barely speak English. They had me wait to sell cigarettes to customers since it's also a gas station store. The person who assisted me after I begged them to help me was on his phone and the tow wasn't properly install ending in damaging the rental property according to the pick up location and a fine was paid. This location should close indefinitely. Thank you.Nikolas K.
I had tk worst experience with the truck and location. Truck smelled like cigarettes and cigars. Upon pick up the gas level was below the mentioned level on the record. When i tried to take the truck back with the same level, the attendant who happend to work in that gas station told me i should put 5 bucks more in the tank to get the initial level. He then told me that it wasnt enough and had me put 10 more bucks. This was when i was returning the truck AFTER i had already put previous gas in. After the 10 dollars it was already way over and i just spent extra money for nothing. I even took videos/phoyos of everything from the beginning and end of the rental but was not assisted properly. Worst customer service, worst location and worst uhaul experience to date.Edwin R.
The person at the convenience store counter was very helpful. We originally attempted to log in with the 24/7 mobile experience which was terrible. It did not adequately explain how to turn on location services, it required 2 alternate contacts for a total of 4 phone numbers on the account (excessive). It loaded the same page multiple times and required a picture of the drivers license again (after we had already uploaded it during our original reservation). We ended up going inside to transact the staff at the location and this was much smoother. There was no line, he was able to pull up our information right away and he came outside to take pictures of the van conditions we brought to his attention.Jesse H.
I am actually became a regular customer of U-haul in this month. I have Gotten a rental from two other location near Concord and they were great. I am sorry for giving a bad review. I actually feel bad saying thing but I would not recommend this location to anyone. I drove to this location from concord which is 35 min drive because I wanted this rental urgently so that I could make it on time. first I was expecting self checkout by going there and going through your U-Haul share site. I watched video and all info there and I don't see any place that I could click on or go to get the box code. I went into the gas station and all the keys are hanging behind the counter. Waited for someone to who could check able to help me. The guy came out form back room and it took him 20 to 25 min to short before i actually got a key in my hand. It was like I am making a complete new reservation and nothing that I booked on phone mattered. It was hard to understand what he was saying. After I received a key for van I went to do walk around for any damages and to confirm mileage and gas. I come back took a pic of mileage and gas showed him and he said half tank gas. I am showing him it less the half he insisted on half tank. I just wanted to go so I can try and make it on time. I come back for return it took me 30 min to return my rental van due to a costumer ahead of me had to go through the same problems that i went through that morning. When i finally return that van I found out that some how somewhere i got charged $20 extra for I selecting damage waiver that I had no knowledge off choosing. in my past rental, I never had choose that Option because I have my insurance to cover. I am genuinely sorry for this awful review but I think it was necessary for a company's interest to train their employees properly.Bilal H.
This place is a poor representation of your company. The first location, where I had a reservation, on MacArthur BLVD by MacArther Bart station, did actually have the truck, but made the reservation anyway. The only reason I found about about this fact is because I went by the day before my reservation to make sure. Don't make a reservation for a 15 foot truck of you don't have one. This is my primary grievance. I don't fault Uhaul for the neighborhood in which a contractor is located, but I will likely not use uhaul in the future due to my experience on this trip at both locations on Foothill and at MacArthur. I would be highly concerned as a company about the 4280 Foothill location representing your brand.Nicholas E.
Uhaul did not have the truck I rented available at the location I ordered. I was instead sent to pick up the truck 6 miles away and was then charged for the extra 12 miles I had to travel due to this error.KASSANDRA O.
I've been an UHaul customer for many years and always was receiving great service, having no hustle rent/return transaction. My recent experience with Pious Petroleum LLC 4280 Foothill Bl in Oakland was something else. Trouble started during the return. They repeatedly tried to charge me extra amount of money and acted super unprofessional. I had to spend 1hr and 15 min ( between 10pm and 11:15 pm) in there while the clerk was making mistake after mistake with closing my contract and ended up overcharging my credit card for over $250. He was on the phone multiple times and serving other customers of the gas station while neglecting me and not respecting my time (The counter is inside the gas station). I offered multiple times to do a self check out over the phone app but my request was denied every time. On top of that most of the customers coming in were not waring face mask ( although it is a REQUIREMENT in the State of CA). Employees were not wearing their face covering properly as well - exposing nose and only covering their mouths. I feel that my health was endangered in the circumstances that were created in this location. Also one of the employees made photos of my credit card on his private phone - front and back!! This is a violation of privacy and my financial information security. I later said he will delete images but I am not sure he did. They promised to fix the billing error but they never did. I had to call Uhaul customer service the next day and the error was luckily fixed but without any assistance from this location employee or the owner. I insist UHAUL headquarters will take disciplinary measures against this location as it clearly not representing the UHAUL Brand values to treat customers with respect and act professionally.Natalia T.
Firstly, I had booked the trailer from another location and was only told about the change when I arrived to pick up my trailer. When I checked in the agent said, "The trailer is in the back." Didn't offer to show me how to hook it up, or offer any help at all other than swiping my credit card. Charged me for insurance without asking, even though I had unchecked that option when I booked online. When I went out to collect the trailer it had garbage inside it, including a used syringe. I wish I could include the photos I took. Very, very poor "service!"mo S.
The location is marketed as a location with contactless pick up. However, customers are actually required to obtain the keys in the gas station. U-Haul and the location failed to give me accurate info as to how to get the keys, and it was more or less chance that I figured out how this location operates. Also, the van was not very clean on the inside (clearly someone had used it with very dirty shoes and no clean up happened between me and the previous customer).Lukas D.
Cashiers made no attempt whatsoever to enforce the store's policy of requiring masks or enforcing separation. Just a shoulder shrug when I asked them about this. I absolutely will not ever use this location in the future.Bill C.
My rental was not there at my reservation time. It was over an hour late. When it did get there I asked for it to be wiped down and Sam told me he didn't do that. When I asked for cleaning supplies he didn't give me anything to wipe it down. I had to purchase items to use to clean the steering wheel. The truck was extremely dirty on top of that.NATALIE P.