Nothing , everyone was completely polite , courteous , and helpful . The customer / client experience couldn't have been more pleasant. It's the only U-Haul dealer I'll rent from again . This company actually appreciated their customer , hard to find these days .
Brandon C
Customer Reviews for Piqua Store N' Lock
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
The facility is great have rented here before. The equipment is always well maintained and the people are always happy to see you. On a side note the trailer I rented has an issue with taillights but I didn't need them but the next person might.
RICHARD BVery best storage ever. If you need anything stored its a safe and secure facility. Thanks Again Art
Arthur B | Expérience généraleDropped of after hours. Lot was super nice and process was easy.
CRAIG FTrailer had bad vibration Looked like left tires were bouncing going down road
DANIEL KDerrick at pick-up location was stellar! He was very helpful and accommodating. Would definately recommend his business. Steering wheel had a lot of "play" in movement. Tires pretty worn, made for bumpy ride.
APRIL SThey were friendly, patient and helpful.
JULI TWe have used this location many times before. They are excellent to work with! I would highly recommend them!
Debra RThey were friendly and kind I would recommend this place to my family and friends
Dana D | Expérience généraleGreat customer service. Perfect experience
Dustin WIt was perfect.
Randy SGreat experience both with the cargo van rental and the movers I connected with through the website!
MELISSA LThe guy that helped me out was great. He even lent me his trailer adapter for my Audi Q7 TDI. Pick up 9/5/2024 4PM.
WEST PAlways great service and friendly people
DONAlD DDerek was very helpful making the reservation as I have not done in a long time.
Matthew RExcellence
TIMOTHY HWe have used this location before and we ALWAYS receive great service!!
Debra RVery friendly! Great customer service ! Vehicle actually did great on gas.
TAMMY HThe power steering was a little rough but thats to be expected in some of these older trucks, I wasn't able to fill up the gas and I had to use his phone to call someone and the service was phenomenal. The man that helped me was great and I would definitely recommend to a friend.
JEREMIAH MWe had a nice experience.
Johnie HPiqua Store N Lock has always been my go to for U Haul rentals. Great Service!
Mark RThere was no open spots to leave the trailer. Might be nice to have a spot left for returns that are coming in.
Christopher AGreat service and exceptional customer service
william hExplain the 24/7 more clearly. Was unable to pick up U-Haul until Monday. The employee on Monday was very helpful.
Debra HFriendly staff, met my needs, recommend for your storage needs.
Steve E | Expérience généraleRien
Dana DGood and friendly service! Highly recommend!
Teresa TKeep it up your doing great! Thanks
Craft IThe van they had smelled like cat piss really super bad
Ricki MNa
Antwon BYou couldn't find a nicer and more helpful staff than the young man that is in the office! The facility has a large open area that made it easy to maneuver our camper into the rental spot. We will certainly use this storage facility again!
Linda E | Expérience généraleWhen, I picked up the trailer one tire had 10 pound of Air the rest were low also . Obviously this trailer was never checked before I picked it up. Front straps are so old and rusty I could not use. I had to buy some straps and use my own.
Heath SVery professional
Randy CI received GREAT service!! The staff at the Piqua Ohio location were wonderful to work with!! I will be back again to use these services when needed!!! Thank you. Debbie Robbins
Michael RSuper friendly and courteous
Dan NFriendly and prompt service, with reasonable prices.
Donald DStaff are great and an all around great experience
william hExcellent service à la clientèle
Ed BGood experience all around
Susan SMy sister informed me you took out over 150 total when she paid 95 or 96 up front then you took the additional extra miles they filled it up with gas so I need to know what the extra charge was for
Mindy BThis facility was amazing. The staff is super supportive and helpful. I would definitely recommend this place to anyone.
Danial C | Expérience généraleFriendly staff and very knowledgeable. Clean yard and building.
Deborah HThey actually fixed a broken wire to taillight quickly before we left. Great customer service!!
James HVery professional and friendly
Randy CEasy!
Doug HThe staff was very friendly but could not help with a discount for my wet cargo.
Jeremy BMake sure you have the right phone number! I've been receiving messages from you regarding someone else's rental. I've never rented anything from there. Please take MY phone number off your records
Logan DThe original trailer we got was too small, call and they switched it out with no problems at all, made our move so much easier. Couldn't have been more PLEASED with all they did. Thanks!!
Brian SGreat location. One of the best I have used.
TERRY MGreat experience with Piqua lock N store. Friendly customer service, unit was well priced and clean, property was secure, I would definitely rent a storage unit from this facility again.
Jennifer R | Expérience généraleVery good experience. Thank You
RANDY S | Expérience généraleGreat equipment and even better service.
jody MTruck drove like the titanic after the iceberg. Very sluggish. Bigger one I drove from Cincy area to Greenville back in 2011 drove far better.
Jennifer SHad an issue with the app trying to pick up - it could not verify my location. Opened a web browser from the same phone and it worked fine; but not sure if the problem in the app was mine or the apps. Just wanted to let ya know.
Jeffrey WThis is my 3rd time using this location. Staff is friendly and top notch. 12/10 will recommend.
Levi FThe computer was really slow
Howard BVery unhappy that I paid for a second day and was only allowed 4 hours! If gone over the 4 hours, I was going to be charged a 3rd day!! I spent about 30 min on the phone with the call center to help with this and nothing a supervisor can do that a regular rep can do, nothing for me! It's not right nor fair to charge a whole 24 hour day and only give me 4 hours when the truck was not even reserved for to anyone else, it was midnight, business was closed.. not right or fair and made our moving experience HELL with the rush we were in, paying for a whole 2nd day and only getting 4 hours! I'm so frustrated as I sit here with so much more to move and no uhaul when it was paid for for another day. I sound like a broken record because I want you to understand that, it's not right! And a full day of insurance for only 4 hours of the truck sitting getting unpacked! I hope that calling, now that the truck was returned, I get a better outcome and reimbursed the insurance at the very least. I just used you guys 6 months ago, and 6 month before that not including the past before that and hope to use you in the future but this needs to be made right and I deserve to be treated fairly and not feel robbed out of my money. If I kept the truck longer than 4 hours then I was going to be charged for a 3 day. Make that make sense as a customer of yours please!? Venting of my frustration is over now!
Arrington KThe new verification system is ridiculous. Also, please tell people that you are going to charge them a cleaning fee regardless of the condition of the truck. The extra fees are ridiculous.
Joshua ZAt first I was having trouble with the lock and a gentleman came to the unit and helped me! Merci.
Connie S | Expérience généraleI have always had absolutely fantastic experiences with Piqua Store N Lock on very rare occasions was I unable to rent equipment. However they are always my #1 choice. They always go above and beyond for their customers. The storage rental experience was top notch and if I am ever in need in the future I will be back at Piqua Store N Lock.
NICOLE M | Expérience généraleWe were very satisfied with this facility! We love that it is veteran-owned and operated! We've also used the rental trucks from here.
Dawn R | Expérience généraleI have used this store n lock since i was 18! I will always use the facility. Staff members are pleasant and will go the extra mile to help you.
Brandi H | Expérience généraleEverything was great. Thank you!
WILLIAM B | Expérience généraleThe Piqua store n lock facility I actually enjoy they're wonderful I was severely disappointed when I had to go pick up my U-Haul from a different place in order to move my stuff seeing that what I reserved they are at the Piqua store n lock was taken by the company for a longer lease. Where i had to pick it up from was 8808 N Co Rd 25A, Piqua, OH 45356 dirty garage rude lady in charge, asked then i please dont light up, I'm asthmatic can't be around cigarette smoke especially in an enclosed space like this garage she looked at me and goes "well I can deny you service I don't believe your asthmatic, I have C.O.P.D. and I still smoke." Personally if she wants to show her lungs cool I don't need to go and have an asthma attack just to get a U-Haul and I believe there's a law rather it's a private business or public business they are not allowed to smoke inside according to Ohio law. NEEDLESS to say when I got back to the lovely facility of Piqua storage n lock the lady at the front desk said not surprising she's heard a lot of complaints about the lady over on County Road A that they will be sending me a review for their U-Haul pickup just leave a complaint. That they will also be a review for Piqua store n lock as well my famliy as rented form store n lock b4 and as always there wonder.
Kyle F | Expérience généraleMy experience with Piqua Store N Lock was excellent in all respects.
DAVID M | Expérience généraleA great resource for storage!!
DEBORAH S | Expérience généraleBeen using this storage company for many years,great place/people, highly recommend Piqua Store and lock!!!
Michelle G | Expérience généraleI always choose this storage place family owned and very friendly
Jennifer M | Expérience généraleThis is my favorite storage place been dealing with Piqua Store N lock for years You all keep up the great work
Jennifer M | Expérience généraleAwesome place, awesome people. If it hadn't been for me moving further away, I'd still be storing my camper there…
tim o | Expérience généraleVery nice people nice place and great prices safe and secure
Oney N | Expérience généraleThe staff here was very friendly and so easy to work with. If you are looking for a nice clean location, I highly recommend Piqua Store & Lock.
Suzanne H | Expérience généraleI have used them before and would highly recommend them!
Ann S | Expérience généraleI ended up not needing the unit .
Preston E | RéservationDidn’t get the unit, plan to this weekend
Nicole G | RéservationThe storage unit was what we expected.
Rick S | RéservationThe staff was great! I accidentally booked the wrong size unit and they were able to change it to the unit size I wanted and get me situated quickly. Friendly and welcoming staff.
Dustin F | RéservationMy unit was too small & they upgraded me with no hassle
Gretchen Y | RéservationThey were quick and friendly. Very clean facility.
Lindsey B | RéservationWe had booked it online then went in to ger the keys. Very helpful and very easy.
Chelsey R | RéservationGreat Experience
ELIZABETH E | Expérience généralevery helpful, answered any questions
Patti C | Expérience généraleVery nice staff
CHRISTOPHER E | Premières impressionsGreat customer service! I was so impresssd by how friendly everyone at the front desk was. This was yhe first time we met and it felt like we had been friends for years!
Privacy R | Premières impressionsI had no problems. When I couldn`t get he door lock to work they helped me. After seeing the unit I needed a bigger one and she did that with no problems what.
Privacy R | Premières impressionsClean storage units and friendly service with reasonable prices.
Privacy R | Premières impressionsWe ended up not needing to store anything. So I am not able to leave knowledgeable feedback. The reservation process was easy though. That`s all I can tell.
Privacy R | Premières impressionsFriendly customer service!
Privacy R | Premières impressionsThe size I reserved wasn`t available. I`m not sure why there is online reservation if you aren`t reserving a unit.
Privacy R | Premières impressionsFriendly, clean, and fast
Privacy R | Premières impressionsEasy to work with and very customer friendly. Helpful and courteous. Piqua Store N Lock is highly recommended.
Privacy R | Premières impressions