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Craig B.
Customer Reviews for Piqua Store N' Lock
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Un service à la clientèle de qualité. Helped hook up and very friendly. Thanks
Karen S.Awesome staff friendly and courteous, entire experience was exceptional.
Ron R.Never had a complaint once about the place... Used it 3x..
CHAD F.Clean Professional atmosphere
Randy C.Keep Up the good work guys i know how difficult yet rewarding that job can be.
AURORA M.Had extra stuff in back when I did not rent it and was in the way!! And was charged 20 dollars because I wouldn't mop the back out to me it didn't look any worse then I got it next time definitely taking pictures!!!!!
Matthew A.The lady at counter was great. The older fella was very polite and wanted to go extra mile with us. Great experience!
Daisy M.Being able to get the size truck requested. I should not had to ask to have truck at location requested, I had to ask to have it sent there
Susan K.Piqua Store and Lock makes the process quick and easy. Someone came out with me to review the operation of the car dolly. I was able to pick it up later in the day and return after regular business hours. I would recommend this location.
Josiah S.Rien
Michael C.Engine light was on on the vehicle. Windshield wipers were shot and need replaced. Inside windshield very dirty. I had to stop to clean it. The interior was sticky and needed cleaned. Steering was very loose and difficult to steer, especially over rougher road conditions.
Robert W.not a thing great staff
Gregory Y.It was quick to rent and easy to return
David P.Nothing! Went very well, very smooth!
Linda M.The Piqua store n lock facility I actually enjoy they're wonderful I was severely disappointed when I had to go pick up my U-Haul from a different place in order to move my stuff seeing that what I reserved they are at the Piqua store n lock was taken by the company for a longer lease. Where i had to pick it up from was 8808 N Co Rd 25A, Piqua, OH 45356 dirty garage rude lady in charge, asked then i please dont light up, I'm asthmatic can't be around cigarette smoke especially in an enclosed space like this garage she looked at me and goes "well I can deny you service I don't believe your asthmatic, I have C.O.P.D. and I still smoke." Personally if she wants to show her lungs cool I don't need to go and have an asthma attack just to get a U-Haul and I believe there's a law rather it's a private business or public business they are not allowed to smoke inside according to Ohio law. NEEDLESS to say when I got back to the lovely facility of Piqua storage n lock the lady at the front desk said not surprising she's heard a lot of complaints about the lady over on County Road A that they will be sending me a review for their U-Haul pickup just leave a complaint. That they will also be a review for Piqua store n lock as well my famliy as rented form store n lock b4 and as always there wonder.
Kyle F. | Expérience généraleMy experience with Piqua Store N Lock was excellent in all respects.
DAVID M. | Expérience généraleVery friendly
DONNA S.24/7 truck share return has a lot of glitches such as freezing when uploading a picture and forcing the user to restart the entire return process and redo all steps a number of times.
Ryan E.A great resource for storage!!
DEBORAH S. | Expérience généraleBeen using this storage company for many years,great place/people, highly recommend Piqua Store and lock!!!
Michelle G. | Expérience généraleComputer issues are the only reason I didn't give an excellent rating. The young lady in the office was excellent so I don't want it to reflect on her, she was trying everything and made a phone call before it finally worked. In the end, I got my truck and the rest of the experience was great.
Jamie M.Very professional and courteous!
Debra S.Very Professional, Friendly, and Helpful. I would definitely recommend this location to anyone.
Randy C.I had no side mirror. I had to drive with one hand and the other hand holding the mirror in place so I could see what was behind me. Also the drivers side door did not unlock with the key had to unlock the passenger side door and get in that way. You may want to fix the mirror that is a safety issue !!!!!!!!!!!!!
Kimberly F.The truck ran a little rough and didn't shift right,but overall it was ok.
vickie C.Thanks Derek for helping me at the Piqua Store N Lock
Jennifer M.Friendly and helpful staff. No complaints!
Tiffany P.Computers were down when I called to check on reservation was told they would call back when fixed. Did not call back. I called and they said they left me voicemail still no voicemail. Once I got there to get truck derek was nice and helpful tho.
Justin L.Leg on trailer did not work. Would not go up or down.
James A.Very clean and staff excellent. The staff helped me with the hookup of trailer and get the lights working. There was corrosion on the hookup and he cleaned it up and got it working. Explained how to repair if any problems HIGHLY RECOMMEND
Keith G.Very professional
Randy C.I always choose this storage place family owned and very friendly
Jennifer M. | Expérience généraleAlways good!
David B.Equipment was not what I wanted. 6x12 is really too heavy for my vehicle. That is why I wanted a 5x8
Paul S.Very nice and courteous staff, very helpful.
John J.This is my favorite storage place been dealing with Piqua Store N lock for years You all keep up the great work
Jennifer M. | Expérience généraleAwesome place, awesome people. If it hadn't been for me moving further away, I'd still be storing my camper there…
tim o. | Expérience généralePrompt and well organized.
Kenneth R.Well maintained vehicle and friendly staff. I loved the option to do it all yourself from your phone and I'll definitely be recommending it to others!
Anna C.Derek and his staff were great and they made the pick up so easy. I would highly recommend this u haul facility.
Marie M.Very nice people nice place and great prices safe and secure
Oney N. | Expérience généraleHeavy snow and no attempt to plow or clear off equipment
John S.Excellent service and will rent from them again in the future.
Vernon W.Original reservation was through Wooten Automotive in St Paris OH. I had a reservation for a 5x8 trailer and it was changed to a 6x12. I did not want one that big. Had to travel 32 miles round trip to a different location to get the trailer I requested and reserved 4 days before.
Lucinda B.Best experience I have had in years with UHaul.
Rick M.Would like a taller trailer, so a refrigerator could be hauled in the up-right position.
FREDERICK B.Pickup was simple and easy
Raymond B.The staff here was very friendly and so easy to work with. If you are looking for a nice clean location, I highly recommend Piqua Store & Lock.
Suzanne H. | Expérience généraleI have used them before and would highly recommend them!
Ann S. | Expérience généraleEveryone was great very nice
Sharon H.A lot of steps to check out on line, but I understand the need for it. Very convenient to get an early start on Sunday. Merci!
Mike L.Knowledge of how to check in trucks early.
Ashley M.The truck unit needs cab insulation, it was very noisy and I couldn't use the radio for all the noise. Cruise control would also be a very nice addition.
FREDERICK B.I ended up not needing the unit .
Preston E. | RéservationDidn’t get the unit, plan to this weekend
Nicole G. | RéservationThe storage unit was what we expected.
Rick S. | RéservationThe staff was great! I accidentally booked the wrong size unit and they were able to change it to the unit size I wanted and get me situated quickly. Friendly and welcoming staff.
Dustin F. | RéservationMy unit was too small & they upgraded me with no hassle
Gretchen Y. | RéservationThey were quick and friendly. Very clean facility.
Lindsey B. | RéservationWe had booked it online then went in to ger the keys. Very helpful and very easy.
Chelsey R. | RéservationGreat Experience
ELIZABETH E. | Expérience généralevery helpful, answered any questions
Patti C. | Expérience généraleVery nice staff
CHRISTOPHER E. | Premières impressionsGreat customer service! I was so impresssd by how friendly everyone at the front desk was. This was yhe first time we met and it felt like we had been friends for years!
Privacy R. | Premières impressionsI had no problems. When I couldn`t get he door lock to work they helped me. After seeing the unit I needed a bigger one and she did that with no problems what.
Privacy R. | Premières impressionsClean storage units and friendly service with reasonable prices.
Privacy R. | Premières impressionsWe ended up not needing to store anything. So I am not able to leave knowledgeable feedback. The reservation process was easy though. That`s all I can tell.
Privacy R. | Premières impressionsFriendly customer service!
Privacy R. | Premières impressionsThe size I reserved wasn`t available. I`m not sure why there is online reservation if you aren`t reserving a unit.
Privacy R. | Premières impressionsFriendly, clean, and fast
Privacy R. | Premières impressionsEasy to work with and very customer friendly. Helpful and courteous. Piqua Store N Lock is highly recommended.
Privacy R. | Premières impressions