Le client n'a pas laissé de commentaire.Paul M.
Customer Reviews for Pocono Auto Service Center Inc
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
East Stroudsburg, PA 18302
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 5h pm
- Sam : 9h am à 2h pm
- Dim : 9h am à 12h pm
Heures d'ouverture spéciales
- 6/26/2021 - 6/27/2021: Fermé
- 7/3/2021 - 7/4/2021: Fermé
- 7/10/2021: 9h00 am - 11h00 am
- 7/11/2021: Fermé
- 7/18/2021: Fermé
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
If anyone has a TV or internet you would know there is a shortage on rental vehicles in the U.S due to covid.It might be wise and business like to clean your vehicles.My pick up rental smelled like a dumpster and that's being nice.I know now to go in person and inspect in the future.My father wanted to go with me and drop furniture off at his church and would not get in being that the smell would transfer on to him.It was embarassing.michael T.
Give an extra hour or two to return u-haul ...builld time into rental .....people run late sometimes !John S.
No AC and various failed attempts to contact customer service. I got An automated response when ever I tried To call stating there there were issues and to try my call again laterJason T.
The women who took my reservation and the gentleman who assisted us when we picked up the trailer were very professional and pleasant to deal with.Gail D.
Your Website booked my rental for Columbia NJ. The confirmation call stated that the truck was not available form that location and a 7 min drive to Stroudsburg. But that was actually a 19 min drive. Which is about 15 miles. So around 30 miles I had to pay for. On top of that it added a toll which came out to 10 dollars. The online checkin was not working properly. The truck AC did not work on the 90 degree day. On the return trip the check engine light came on. The confirmation call stated that the drop-off location would be open until 6. But they were locked up no one to be seen. With the open sign on at 5:30. I again struggled to get the online checkin process to work. As the load times were long and they timed out. The truck suited the needs of the day. But overall the experience was not well.Alex W.
Le client n'a pas laissé de commentaire.dorese T.
No need to change anything with the way you treat your customers. Best communication ever work with there customers to make everything go as smooth as possible. A+++ would highly recommendRonald B.
Le client n'a pas laissé de commentaire.KENNETHD J.
Le client n'a pas laissé de commentaire.Pascal S.
Le client n'a pas laissé de commentaire.NATALIE A.
Very nice peopleLinda W.
They charged my card an extra 64 $DOLLARS SAYING MY RETURN WAS LATE WHEN I WASN'T GIVEN A TIME FOR A RETURN UNTIL THAT MORNING I RETURN THE TRUCK AT 11AM ON A SUNDAY THE LOCATION SAID THEY CLOSE AT 10 AM AN I WAS TOLD I CAN RETURN THE TRUCK ANYTIME BEFORE 12PM .Robert L.
Stop charging so muchEdwin R.
Le client n'a pas laissé de commentaire.Christopher H.
My biggest irritation was that the male agent sat at a desk 6 or 8 feet away from the counter which had a "sneeze guard" over it. And, his chair was turned 90 degrees to me so he wasn't even speaking directly to me. So, when he spoke, I had a very hard time hearing him clearly. Fortunately, a female agent came forward to the counter and could repeat what I couldn't hear. When I returned the truck, the female agent checked me in and did a very efficient job of it.Gregory H.
Dirty Truck ..sticky inside ..it drove like it had issues and was not maintained well . The air brakes were loud and shaky and it drove like it had no pick up , when it accelerated past 40 MPs is was struggling . I returned it and followed all instructions and was still charged an erroneous charge for more gas , even after I filled it to the 3/4 mark as requested. I wouldn't ever rent from this place again .Christina V.
I have rented before and like always very professional and you are always welcome with a smile.Highly recommend clean trucks and reliable ordered on line and when I arrived to the office it was a breeze.Frederick M.
It is always nice to have a U-Haul rental in your neighborhood with fast and safe serviceKenneth S.
Very helpful. Didn't have to touch anything. They explained the use of the equipment, also very friendly. Thanks again.Francisco T.
Le client n'a pas laissé de commentaire.Roberto R.
The crank for the hitch broke upon arrival at our destination. It was a tremendous inconvenience for my husband and I to try and disconnect the carrier without a working crank. We managed but extreme inconvenience.ANN C.
Le client n'a pas laissé de commentaire.ROBERT H.
When I arrived I was told to stand by my trailer and somebody's gonna load it up and get me out of here well I went and waited by the trailer and no one came and walked back inside and I guess the boss and the owner is seeing the baby said what the hell where is this kid sorry about that and at that time he came out to assess me but it was a waste of time and with my busy life the father of four and running Contracting company time is very importantElizabeth C.
I've been getting uhaul since I have moved to PA and they have shown me nothing but LOVE theirKenneth S.
The unit was dirty inside. The franchise was good but did not have the preregistration info. The website did not work for checking vehicle prior to taking vehicle. The website also did not work for return of vehicle after hours. I contacted uhaul and was very disappointed in the reps response when I stated website did not work. It was basically, too bad for you. I would use franchise location if necessary because of the location but your website needs improvement and your reps need training in dealing with clients.Thomas H.
Le client n'a pas laissé de commentaire.IRVINGS A.
Le client n'a pas laissé de commentaire.Michael M.
Le client n'a pas laissé de commentaire.Gregory L.
Le client n'a pas laissé de commentaire.Gary J.
Le client n'a pas laissé de commentaire.NEFERTITI C.
Type of truck I rented. Was ready at the time I requested. The service to rent it was performed very organized and quickly. Thank you for the great service.Janice B.
Le client n'a pas laissé de commentaire.Alfonso B.
Le client n'a pas laissé de commentaire.LAURA M.
Le client n'a pas laissé de commentaire.Marlon B.
Le client n'a pas laissé de commentaire.Katherine H.
Le client n'a pas laissé de commentaire.Louise C.
Great service. Friendly staffMartin N.
Le client n'a pas laissé de commentaire.Raymond W.
The entire process was incredibly frustrating. Despite booking a pick up time online, the first location i went to was closed upon arrival. I called customer service who then sent me to this location ensuring it would be open. Again - closed. The entire cell phone check in is basically useless when there is no cell service. It took forever for it to â€œrecognize my locationâ€ which is the only way it works. Called customer service again where the representative was insensitive to the already incredibly frustrating situation and told me there was nothing she could do. At this point I had already driven an additional 15 miles in the opposite direction of where I needed to be. Overall, what I had hoped would be a smooth and convenient process turned out to be extremely frustrating and disappointing.Ronald D.
Le client n'a pas laissé de commentaire.ARNOLD R.
Le client n'a pas laissé de commentaire.Katherine H.
Great customer service, was in and out in a timely manner. I needed an adapter for the electric hook up they had them in stock for a reasonable price and I was able to drop off the trailer after hours. All in all a good experience. KevinKevin M.
Le client n'a pas laissé de commentaire.Alexa B.
Le client n'a pas laissé de commentaire.TYRONE S.
Provide rope/ties, even for a fee would be helpful.Jeffrey R.
This location is excellent and corporate should recognize them I have been here more than once and any rental needs I have in the future I will continue to use them very courteous and attentiveEdward M.
Thanks!! This really helped me out! Great price on the trailer rental for the day! Very happy! Thanks again!William H.
Everything was goodStilianos N.
Le client n'a pas laissé de commentaire.Attikis D.
Le client n'a pas laissé de commentaire.Robert C.
Friendly service, quick in and out.Angela P.
Le client n'a pas laissé de commentaire.Judith S.
Le client n'a pas laissé de commentaire.Eddie T.
Le client n'a pas laissé de commentaire.Mark G.
Le client n'a pas laissé de commentaire.ORLANDO D.
Le client n'a pas laissé de commentaire.Louise C.
Le client n'a pas laissé de commentaire.Justin F.
Great service and fastLinda G.
You are ok How are you please send me the receipt via email Thanksjanusz M.
Excellent service à la clientèle.James A.
I didnt even use it brought it back an hr and a half later. Gas still full in the same condition as I got it and paid 73,23 for it? Nonsense. Used this location before and havent experienced this. Unbelievable.Stuart P.
Le client n'a pas laissé de commentaire.Troy C.
Le client n'a pas laissé de commentaire.Sharjeel S.
We had the pick for 8;30am but when we got there we couldn't get the keys because the place opened only at 9am even though we were told the day before that the keys will be in the box. Also there was no removal of snow on the truck.JOHN M.
As one would want, Knowledgeable , Helpful and friendly staff. Made the whole process smooth and easy. Je les recommande fortement.Andrew R.
Le client n'a pas laissé de commentaire.DEBRA D.
Awesome experience and very very friendly staff !James F.
Le client n'a pas laissé de commentaire.Dennis R.
Le client n'a pas laissé de commentaire.Shawn C.
very friendly. It was an easy processElizabeth B.
Le client n'a pas laissé de commentaire.Israel D.
Le client n'a pas laissé de commentaire.Allen F.
This location was closed at the time I left.James G.
Got the right size I need it thanksRuth A.
Le client n'a pas laissé de commentaire.Barry R.
Good service at allJesusa B.
Le client n'a pas laissé de commentaire.David S.
No one was wearing a mask. The inside of the facility was dirty. The truck smelled like smoke and had ashes in when I got into the cab.Alexander F.
Great serviceVirginia S.
Excellent and flexible Sevice and helpful employeesSCOTT F.
There we no problems with the location. The return process was a little difficult because of the cell phone location service requirement (did not function via web browser on my Android phone). NOt bad overall.JEFFREY F.
Le client n'a pas laissé de commentaire.Leanid T.
Honor appointments for customer when they need the equipment! Customers should not have to travel to pick up equipment and be charged for doing so.Casey G.
Le client n'a pas laissé de commentaire.Michael S.
Le client n'a pas laissé de commentaire.zoya K.
Le client n'a pas laissé de commentaire.Jocelyn F.
Le client n'a pas laissé de commentaire.German B.
Le client n'a pas laissé de commentaire.Richard H.
The online check-in is horrible, recommend going into store to rentkeith B.
Best Uhaul location ever. Great service , trucks are top notch maintained. This place deserves a raise!Noel R.
Le client n'a pas laissé de commentaire.Richard C.
Le client n'a pas laissé de commentaire.Richard M.
Le client n'a pas laissé de commentaire.Yvette R.
Le client n'a pas laissé de commentaire.Leif J.
Le client n'a pas laissé de commentaire.Thomas W.
The two gentlemen at the desk were beyond helpful. They explained everything clearly and offered us the best rate, especially considering we went 21 miles over what we thought it was going to be. The van was clean and ready and returning it after hours was no problem. Thank you all, so much. We will definitely rent from you again when we move. We will also gladly recommend you to anyone we know who needs to rent a uhaul. Thanks again, Stephanie, Brendan and LaraineStephanie H.