Le client n'a pas laissé de commentaire.
CIANIE B
Customer Reviews for Pocono Auto Service Center Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Rented equipment from there a few times before and every time it was a smooth transaction and they even had someone hook up and unhook the equipment for me I didn't even have to get out A1 service.
Kenneth GBe on time !!!
XAVIER JSabrina was very helpful in assisting with truck rental. Truck was available for rental on expected day and instructions were clear. This is my second time using this Uhaul location and I would recommend them.
MIRIAM BNot able to use for some vehicles that are close to the floor you won’t be able to get out the car from the door because there’s a metal panel blocking door from opening
ANTHONY AVery nice and professional staff - super helpful and understanding on the technical issues using the app to pickup or dropoff the rental. The van was essentially brand new so that was great also! Thank you for the excellent service!
MILES MNothing wrong with the rental location or equipment. The problem is with your ridiculous app - i wasted hours trying to pickup and drop-off my rental and that service needs major improvement. I will not be renting anything through the app again until there are assurances the app has been fixed. After renting for years and providing my ID, your silly app wanted to call a reference for confirmation - what kind of ridiculous request is this? You have my live picture and my ID - why on earth would you need to call someone at 8 AM on a Saturday - no one answered a call from an unknown number so I had to stand outside in the cold for hours until the location opened so I could pickup my rental - your app is absolutely terrible!!!!!
Miles MMoving is stressful, their staff did everything they could to make my experience perfect!
Michael CThe site was easy to locate, rent and return. Staff very pleasant and helpful.
Millicent SGreat service, good equipment, prompt and easy return!!!!
Leunam DFriendly and process was quick.
Jessica SClean your stuff up.
PETER LShort notice need. Friendly and professional assistance!!!
Dawn BEvery time I need a U-Haul you been there for me thank you go U-Haul
kenneth sIt's not about this particular location, it's about UHaul in general. I don't like the UHaul's practice of changing truk's pick-up locations for reservations made two weeks in advance. And make such a change at the last minute before pick-up time. And push me to travel exstra 25 miles to pick-up a truck from that new location. No respect to customers at all!
Vladimir SGive that girl a raise 👏
JESSE MJust keep doing what you’re doing a excellent job
Kenneth WThe front desk person was very unprofessional and accused me of lying.He also held me up for 50 mins. after he was informed and shown proof that I was telling the truth about my ren: He didn't apologize but purposely put the bill on a card ( on file) after I l told him and gave him another card which he claimed he used. ,..
margaret mThe driver's side head light was out on the 15' truck I rented.
Ruth KLocation was easy to access. No good cell service in the area making off hours drop off challenging.
Diego SGreat I love them very helpful good experiences
KEVIN LI was double charge for extras and the location refused to see them on account. I payed double for dollies.
Kerry HGreat service and easy agreement. Will use again
CHASTITY MVery helpful
YEHYA SGreat staff
orlando mFirst off, maybe tell your customers the truth? I was given an estimate of $70-$75 on the phone AND when we picked the van up. When we returned it that night, my debit card was charged $118.plus,! putting my bank account in the negative. Not only was I over-charged around $40 BY YOU,(all charges were NOT mentioned bf hand), but, also an overdraw fee by the Bank. I'm a senior citizen on a fixed budget and every penny counts. Also, the van had not been cleaned and certainly NOT sanitized. EWW. We had to buy products and do so ourselves. And, the van was very noisy and jostling. Shame on you. We will NOT be coming back.
LORI JFast, convenient, professional
eunice VPlace charged me .twice on two different accounts now my acct.is in the red.
Michael CWarm day - A/C did not work. Everything manual except transmission.
Darryl MWould rent from Pocono Auto again ! Friendly service manager very helpful .
JOHN SAbsolutely amazing
MORGAN SRien
Jean YGreat Experience in this Location. Thank You
Maria EThe young man who set my trailer, was very knowledgeable and courteous.
Musa AEverything was great. Very helpful.
Jane EAdvise staff at this location to not just immediately accept debit/credit as form of payment upon return. When I went to pay they did not even ask me if I wanted to pay with my debit card, and just said they'd charge it anyway since I needed it to rent equipment. Not a good first impression and will probably not use this location again. Overall van was good and got great gas mileage.
Giovanni RThe service was on time and was processed fast with a smile The equipment was brand new!
Brian BVery professional and helpful staff at 5050 Milford Rd, East Stroudsburg. Merci.
JON CI do not have any recommendations for improvements. This was one of the best U-Haul establishments I have rented from.
David WMerci
Daniel MUHaul is to expensive.
LINDA LEveryone was helpful at pickup. Like I said, there were only two issues and they caused a lot of stress.
Gail ENice place and helpful.
Ronny RFix your mobile app
Roman S