Évaluations des clients Pocono Mountain Mini Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Pocono Mountain Mini Storage

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THOMAS S.
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I had a very nice experience with the staff.

Joseph B.
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Le client n'a pas laissé de commentaire.

Luis S.
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The app took a little more time to navigate then I thought and so it took me longer at pick up and drop off

Jeffrey B.
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The woman was quite helpful and helped correct another blunder by UHaul.

Roger K.
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Lower the price a little bit

Yakov A.
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Le client n'a pas laissé de commentaire.

Andrew R.
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Le client n'a pas laissé de commentaire.

Daniel W.
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Le client n'a pas laissé de commentaire.

James L.
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Le client n'a pas laissé de commentaire.

Terrance G.
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Drop off was convenient

Jeffrey E.
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Previous experience, great customer service. Closed on Sunday, no issue there just be aware.

Nancy M.
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No one was there when we arrived, even though we were returning 2 hours ahead of plan, so my husband thankfully was able to unhook the trailer and we left a message on their answering machine with the time we left it.

Thomas S.
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The online experience was more work than it is worth. Had to spend 20 minutes giving all the information and waiting for it to be verified, as I stood with the rep who could have easily had this done in one minute. When an error occurred on the site that was not my fault it didn't tell me what to do. Even with the rep there to call and sort it out, it took me another 10 minutes. What is made out to be an easier and speedier process, was much more stressful and unnecessary than I could have imagined.

Peter P.
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Make sure that you understand where you are to drop off your truck and what to do once you get to the location. No instructions on what to do if location wasn't open. We were told wrong drop ification. I'm not sure if uhaul Corp changed it after our pick up. Lady was very nice had a hard time with Uhaul site. We never saw our contract or signed a contract. We only signed and got a copy of our invoice for pick up.

Donald W.
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Le client n'a pas laissé de commentaire.

Ian M.
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It wasn't their fault, but some scumbag at our original rental location never returned the 17' truck we reserved. Instead we had to opt for a 10' truck which resulted in more trips, more money for fuel, and mileage. This is absolutely unacceptable and I want a call back from a Uhaul rep.

Michael M.
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Le client n'a pas laissé de commentaire.

fran C.
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Bruce was great! Friendly and accommodating.

Paul B.
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Cassandra was very knowledgeable. There seemed to be a mixup in which we wanted to pickup and return to Lords Valley PA but we needed to pickup in Tafton PA and return to Lords Valley. When we arrived to return to Lords Valley Christine said there would be an additional charge of $122 .00. This was incorrect. We were extremely unhappy. Between Christine and Cassandra's expertise, our problem was solved. Uhaul is LUCKY to have these 2 valuable employees.

David Louis R.
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The drop off location was relatively convenient but the area for the trailers was not paved and a little rougher. We arrived before 10 AM and they were still closed so we just left the trailer on the lot, which was fine.

chamanikia D.
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Le client n'a pas laissé de commentaire.

tara I.
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Friendly, helpful employees, low rating is due to U-haul check-in process.

Robert S.
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The employee was helpful with hooking up the equipment

Emily T.
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rode very nicely. Friendly contacts for renting

George B.
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Le client n'a pas laissé de commentaire.

Scott F.
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Le client n'a pas laissé de commentaire.

Thomas K.
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Sorry I do not remember the name of the woman that helped me, but she was the MOST attentive, warm, personal person I have dealt with in a long time as a consumer. You are very fortunate to have her as your representative.

Danielle A.
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I will never use u haul again! I had to download an chrome just to use your website! So stupid still didn't work was suppose to be able to pick up the truck at 8 am and had to wait till 10 am to get it because your website and the ppl I called were clueless! I still paid full price for everything even though the only thing decent about the experience was the place I got the truck from! I sat in my car for 2 hrs waiting for the place to open so I could get the truck! Your customer service rep had no clue how to help me and didn't offer any discounts for the huge inconvenience that your website caused ! Absolutely frustrating and will never use u haul again!

Joshua D.
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Le client n'a pas laissé de commentaire.

LOUIS P.
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Nothing. Everything was fine.

Lissette V.
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Le client n'a pas laissé de commentaire.

John G.
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Le client n'a pas laissé de commentaire.

Katrinka O.
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Le client n'a pas laissé de commentaire.

Ken M.
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Had to call # to get someone to office.

Blair R.
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Le client n'a pas laissé de commentaire.

David K.
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Le client n'a pas laissé de commentaire.

George S.
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Friendly, helpful, efficient staff. Thanks again!

Donna D.
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Not a thing. Karen was well knowledged in all aspects of the business and answered any questions we had. You have a total gem on your hands.

BRANDON D.
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Check trucks conditions before rented

ROBERT K.
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I had a great experience and Karen and Bruce we're incredible.

Donald G.
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Le client n'a pas laissé de commentaire.

nicholas V.
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Le client n'a pas laissé de commentaire.

Steve T.
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Again, a good experience.

DEE B.
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Le client n'a pas laissé de commentaire.

Janet S.
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Le client n'a pas laissé de commentaire.

BRADFORD W.
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Hire another Bruce. He was friendly, helpful and made my experience actually pleasant.

Lori B.
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Le client n'a pas laissé de commentaire.

STELLA C.
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Le client n'a pas laissé de commentaire.

Julie F.
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Pocono Mini Storage was excellent!! I would use them again and refer them. It was U-haul the company that screwed up big time. I scheduled an auto transport trailer, received my email confirmation, went there the next day to pick up and there way none at Fort Knox/Matamoras, PA there for me. They referred me to a place in Newton, NJ. Hello, Iive in PA. After being on the phone with U-haul for 2 1/2 hrs. I was able to get one at Pocono Mtn. Mini Storage. They were professional, polite and really tried hard to please us since U-haul screwed up previously. Wish there was another rental place that had these, because I will not use the company U-haul again!! I'm a very dissatified customer.

Susan F.
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Le client n'a pas laissé de commentaire.

JOAQUIN S.
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The staff at the pick up Pocono mountain mini storage were above great, would recommend highly

james A.
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Le client n'a pas laissé de commentaire.

Susan F.
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Le client n'a pas laissé de commentaire.

Ronald A.
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Karen was great friendly and courteous!!!

Robert E.
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Le client n'a pas laissé de commentaire.

SUSAN A F.
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Le client n'a pas laissé de commentaire.

Michael S.
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To much paper work to rent a uhaul. I would rent one again.

Taejun H.
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Le client n'a pas laissé de commentaire.

Randall B.
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Le client n'a pas laissé de commentaire.

Alfred R.
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Le client n'a pas laissé de commentaire.

Doris B.
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One of the guys that put the hitch on had an attitude & kept telling me I was supposed to be the one doing it. He wasn't supposed to. Took him & another guy all of 3 minutes, but he made sure to let me know that wasn't his job. UHaul has always put hitches on for me. This guy was just lazy & rude & didn't want to be bothered. A lesson in customer service wouldn't be amiss.

robert O.
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Le client n'a pas laissé de commentaire.

john B.
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Le client n'a pas laissé de commentaire.

Juan T.
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The only things I missed were no ramp in the 10' truck and cruise control.

gary H.
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Le client n'a pas laissé de commentaire.

Robert D.
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My credit card was rejected because my card info was entered wrong twice. Though very nice, and accommodating I was required to use my debit card to complete the transaction.

James B.
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I made an apointment to pick up u truck a week out. You called the day before and told me my pick up location didnt have a truck availible. I has to travel 40 minutes out of the way to get a truck. This will be the last time i rent a u haul

JUAN T.
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very friendly and extremely helpful

REBECCA D.
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Le client n'a pas laissé de commentaire.

DANIEL D.
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Le client n'a pas laissé de commentaire.

Barbara D.
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Le client n'a pas laissé de commentaire.

Charles D.
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Fantastic location. Very friendly and helpful. Will definitely be doing business with them again when a rental is needed. A+++

Peter N.
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Le client n'a pas laissé de commentaire.

Richard L.
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Le client n'a pas laissé de commentaire.

CAROLYN M.
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Customer service was excellent. Bruce and Karen were very informative and were a huge help. Best service ever!

ROY R.
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Le client n'a pas laissé de commentaire.

ROBERT N.
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Le client n'a pas laissé de commentaire.

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Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

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