Évaluations des clients Polaris Self Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Polaris Self Storage

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Shelley K. le

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Parking lot is muddy and dark with no lighting at night. It was exceedingly difficult to do the return.

Thomas K. le

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The home-office needs a refresher and the parking lot has a lot of big puddles/dips, that are holding water right in front of some of the equipment.

Nathan N. le

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I tried to do the self check in and it failed. I went to the office to get the truck rented and was told if I use less mileage then I thought I would receive a refund. I never got that refund. I took a picture of my mileage when I turned the truck back in. The shop owner met me outside and took the keys and said that she would check it in and take care of it. That has not happened. I was also asked to move my car once I had parked because they didn't like where it was parked and stated to make it easer for older customers to use a sidewalk that doesn't connect to the parking lot. There are no lines in the parking lot. I will not rent from this location again!!

Erica A. le

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Le client n'a pas laissé de commentaire.

Greg R. le

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Le client n'a pas laissé de commentaire.

Stephen L. le

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At some point it would be safer if the vehicle holding area was paved instead of rocks. Not complaining but that would make this an even better location. I think this is my 4th time using this location.

Fortese S. le

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The lady at the desk was so nice and respectful and willing to help and I appreciate that

James W. le

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Le client n'a pas laissé de commentaire.

Randall L. le

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Le client n'a pas laissé de commentaire.

Jenny C. le

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Very friendly and helpful Loved the app pick up option

Lidia A. le

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Always a fabulous experience

Julie W. le

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Le client n'a pas laissé de commentaire.

Warner M. le

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Tedious and slow online check in process. Should be more efficient.

Lori B. le

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Le client n'a pas laissé de commentaire.

Sherry W. le

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Le client n'a pas laissé de commentaire.

Rajeev D. le

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She was very helpful and great service

Brenda B. le

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Nice staff, always have a truck when I need it. Close location to my home.

Suzanne S. le

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Great service and was able to be on the road in a very short time.

Dale M. le

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Feedback more for the process of picking up the U-Haul: the verification process would be smoother if we were specifically cautioned to have someone ready to answer the phone, or if we were prompted to have our passport ready. Not knowing this in advance wasted time.

David N. le

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Le client n'a pas laissé de commentaire.

Gladson S. le

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Would be better if you can make the approval process quicker and simpler

Kelly C. le

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Excellent experience! Customer service was terrific, equipment was clean and available, and overall a good deal. Definitely will look to rent here again.

Brenda B. le

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Great customer service. Friendly staff.

Tammy W. le

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Le client n'a pas laissé de commentaire.

Dale H. le

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Le client n'a pas laissé de commentaire.

Oxana M. le

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It took a lot of time to get approve. Because we didn't know that we need a passport or lease agreement to get approve. We waste our time and it was nervous.

Scott A. le

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Trailer was exactly what I needed for the job.

TYMESHA S. le

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Great service excellent price.

Jeff M. le

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The truck was excellent as was the onsite representative. My only issues were with the web-based system. It leaves a lot to be desired. Fortunately the real, live people, onsite and in the call center, overcame the online problems.

Michael M. le

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Le client n'a pas laissé de commentaire.

Angela S. le

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They had the incorrect location I dropped it off on state Road Columbus Ohio

Todd H. le

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Pamela was a great help, made the whole experience worthwhile. The truck was a bit rough around the edges, high mileage, front end was a tad loose. I wouldn't want to take it cross country but it was okay for a local round trip. Overall a positive experience, would use this location again. Kudos to Pamela!

Janice H. le

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Le client n'a pas laissé de commentaire.

chris R. le

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Le client n'a pas laissé de commentaire.

Tyler S. le

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Le client n'a pas laissé de commentaire.

Sarah H. le

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I forget the woman’s name that runs this uhaul location but she is wonderful! We have rented twice in the past couple of months and she makes the renting process easy and fast. We will continue to use this location for any moving and storage needs!

Robert C. le

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Le client n'a pas laissé de commentaire.

Venugopal R. le

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Le client n'a pas laissé de commentaire.

Kenneth S. le

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Get rid of old beat up trucks, take them out of the system . Also The policy of having to sign a document that I would immediately have to pay for any damages, dings, scratches etc. The truck was nothing but dings and scratches. Good thing I took pictures and videos. I won’t sign that agreement again

Surendran M. le

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Le client n'a pas laissé de commentaire.

Deborah Y. le

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Le client n'a pas laissé de commentaire.

Jeffrey P. le

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Le client n'a pas laissé de commentaire.

David J. le

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Le client n'a pas laissé de commentaire.

Eva P. le

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Pam was very friendly and helpful by answering all my questions and concerns. Would definitely recommend this location.

Joseph C. le

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Reduce your rates!!! Rates are much too high.

Scott H. le

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Nothing personal against the location but I did forget to put gas in it and I only drove it 40 miles and was charged for 6 gallons of fuel that’s ridiculous and the sign on the side of that truck is a lie, best fuel economy my ass . It didn’t take 6 gallons to drive 40 miles and it’s barely 40 I will never use u-haul again ... I feel I should be reimbursed for part of that fuel 40 miles 6 gallons the doesnt make any sense .. Not in the smallest truck you have that’s not a van he lost a customer for life

Channing H. le

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The rented truck had more miles on it than the initial rental contract noted. I was charged for nearly 3 times the amount of miles I actually drove.

BILL C. le

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Le client n'a pas laissé de commentaire.

Adam R. le

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Great location. Friendly people.

Brett S. le

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Le client n'a pas laissé de commentaire.

elizabeth G. le

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A restroom would be nice.

Lenin L. le

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Nice service!

Hamid B. le

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Owner/operator was courteous, however; two days of truck rental with less than 80 miles of driving should have never cost $115.00 In addition, I had to fill gas as well as it run it through car wash. I will definitely shop around for other competitors to save.

Robert H. le

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Le client n'a pas laissé de commentaire.

Rajendra H. le

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Le client n'a pas laissé de commentaire.

Timothy W. le

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Le client n'a pas laissé de commentaire.

Lisa S. le

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The area where you dropped off your vehicle was very dark. I had to use a flashlight to see where I was going and maneuver my way around. Had I dropped off the vehicle during the day, it would be fine but with the new 24/7 drop off, they definitely need more lighting.

Steven M. le

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Le client n'a pas laissé de commentaire.

Brian N. le

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Le client n'a pas laissé de commentaire.

Christopher B. le

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Le client n'a pas laissé de commentaire.

Ryan R. le

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I had issues with the 24/7 rental. It wouldn’t let me start the process and I was there only 10 minutes before my scheduled pick up time.

Mark H. le

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Very nice "mom and pop" operation. Very friendly, very helpful, even though it was Saturday morning on a holiday weekend and they were busy.

Alban N. le

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Le client n'a pas laissé de commentaire.

Donghee K. le

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Le client n'a pas laissé de commentaire.

Cheryl D. le

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Le client n'a pas laissé de commentaire.

Brian W. le

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The lady that was working was helpful, professional, and friendly. I highly recommend renting from this location.

Kenny C. le

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Le client n'a pas laissé de commentaire.

Justin L. le

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Odd office space as it appears to be a residence as well - very cluttered. Otherwise great staff and truck was excellent.

Charles K. le

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Maybe just a more thorough explanation of the rental agreement.

Kim S. le

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Le client n'a pas laissé de commentaire.

Jim M. le

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Le client n'a pas laissé de commentaire.

John R. le

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Le client n'a pas laissé de commentaire.

Sean O. le

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Customer service was better than anticipated, however I have two charges on my bank statement. For obvious reasons I would like my reimbursement.

Joyce L. le

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Perfect

Allan R. le

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Le client n'a pas laissé de commentaire.

Arturo C. le

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Le client n'a pas laissé de commentaire.

Kevin K. le

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Pam is helpful - great customer service

David B. le

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Le client n'a pas laissé de commentaire.

Bradley H. le

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Great location and drop off service

Lynn C. le

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Everything was smooth. I’m actually quite impressed with how digital/online-friendly U-Haul has become since the last time we used them a few years ago. Keep it up! You’re light years ahead of so many other industries!

Tricia A. le

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Thank you for accommodating me in my last minute rental. Manager was very professional and very helpful.

Todd C. le

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I had a great experience, the pick up and drop off process works really well. Pam is a great job.

Todd H. le

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Le client n'a pas laissé de commentaire.

Keith W. le

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Le client n'a pas laissé de commentaire.

Kirk H. le

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Easy access, large lot, easy to find. Left key in truck and they were helpful enough to open the box up to open the truck even though they were closed. They live onsite.

Tim H. le

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Le client n'a pas laissé de commentaire.

Joanne J. le

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Le client n'a pas laissé de commentaire.

Franklin G. le

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Great location

Cathy B. le

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Le client n'a pas laissé de commentaire.

Bachir M. le

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great

Jordan K. le

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The rental truck needs servicing. There was no working A/C, it was just blowing hot air. On a hot weekend, it made for a very uncomfortable ride and we had to keep the windows rolled down the entire time.

AHMAD S. le

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It would be better if they can demonstrate for Car Dolly, who to tie the car as well as un-tie it, because during the move it is difficult to see and learn the details from U-tube or web site. Thank you

David P. le

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The location & staff there was very professional and provided great customer service. On the other hand your online booking, express check in was terrible. You need to get your online reservation and express check in up to standard. I would rate the online experience a 1 out of 5 stars and the on site experience as a 4.5 out of 5 stars.

Robert G. le

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Employee was very nice!

John S. le

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Very good owner/staff!

Stacy T. le

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Le client n'a pas laissé de commentaire.

Bryan M. le

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Le client n'a pas laissé de commentaire.

David D. le

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The check in and return process is all automated now, which is nice but it does take some getting acclimated to the first time.

Zach H. le

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People who run that office are quite nice and met me out to take the keys. Overall great experience.

Zach L. le

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Le client n'a pas laissé de commentaire.