Customer Reviews for Port Hope Esso
(U-Haul Neighborhood Dealer)

Évaluation :

1

The customer rep told us to wait 30 minutes to give us a truck, as he is busy making Sushi for a customer to pick up. It's a business that wants to be too many businesses at once with 2 staff members...lol Uhaul Esso gas station Liquor store Pizza store Sushi store Country style donuts Kawartha dairy ice cream

Évaluation :

3

Clean vehicle, fuel in it, better instructions from vendor other than just taking my money.

Évaluation :

2

NOTE: This was my rental location as my truck assigned at a different location could not be picked up. Truck was in the yard but "keys not returned' was the error on the UHaul end. Front line call centre support could not resolve the issue and had to escalate to second level. Then we were quickly offered a smaller truck at the Port Esso location. However, the new staff member had not been trained in doing UHaul rentals. Instead of not trying, she got on the rental computer and we worked it through. I very much appreciated her effort as the store was busy. Also, by changing locations I did not receive the requested furniture pads and utility dolly, as the location only orders as need, with a lead time. Once I had the truck, completed my moving and returned, I would rate a Excellent.

Évaluation :

5

Very nice and easy

Évaluation :

5

Equipment was ok, but it wasn't clean at all upon pickup. Great experience with the staff. The lady that closed the account upon drop off was super nice, respectful and very helpful along the whole process.

Évaluation :

5

equipment was Ok, but it wasnt clean at all upon pickup. Great experience with the staff. The lady that closed the account upon drop off was super nice, respecfull and very helpful all along the process.

Évaluation :

5

Steven was very helpful

Évaluation :

4

The whole UHAUL experience was a nightmare. I booked a 15' truck to pick up in Cobourg for 8:00 am. Needed 8:00 am as I had secured 4 men to help me with the move I did't receive a call before 5pm - like the reservation said. So I called at 5:30 to confirm my reservation and pick up for the 8:00 am. Low and behold I found out that I'm getting 20' truck, pick up in Port Hope, not Cobourg - 20 minutes away and also 11:00 am. 3 hours difference where I had to pay people. The Port Hope location, the ladies were wonderful. BUT YOUR SYSTEM IS AWFUL! I WOULD NEVER BOOK UHAUL AGAIN!

Évaluation :

1

The truck was filthy and stinky with food crumbs and pet hair everywhere. It took a long time to check in.

Évaluation :

5

The Team @ Esso is amazing!!! 10/10 Customer Service!!! I rent the cargo van 4 x a year. Thank you !! Ken Bell Kenneth Bell Sales Port Hope

Évaluation :

4

Great that it’s located at a gas station

Évaluation :

5

No comment hard parking

Évaluation :

5

Always excellent service I enjoyed

Évaluation :

3

Did not provide me the dollies and furniture covers , but charged for that. And also charge more then was telling me.

Évaluation :

3

Very lovely woman at drop off. Very helpful and kind.

Évaluation :

1

Ripped me off. Where is my $266 you owe me

Évaluation :

1

Too busy trying to run gas bar and pizza shop to take care of U-Haul customers

Évaluation :

3

Run for the hills

Évaluation :

3

The online app process was not functional. This led to us waiting in the parking lot for 2 hours. We had to call customer service 4 times, and had to email in our pictures. This needs to be a more seamless process for consumers. If I'm paying $270 for a rental plus gas, hire attendants to finalize paperwork. Next time I'll go to an official location.

Évaluation :

5

Another friendly location

Évaluation :

2

There was only one clerk and he was very busy. I had to wait for him to move his car so I could park the truck.. There was not enough room at the drop off location.

Évaluation :

3

U-Haul is a huge rental company. The company as a whole should have the ability to screen all of the franchises. Making sure that the vehicles and equipment are properly maintained and serviced. Also give the U-Haul vendor a timeline to have the problems addressed. Everything is about to e rating system. This is what I would recommend if I worked for U-Haul.

Évaluation :

2

There was one person running a gas station, donut shop, pizza place and the U-Haul location. It took me an hour just to get the truck. It was covered in snow, there were no straps available to tie down cargo and the gas tank was nearly empty. How is a renter meant to know how much gas to put in if they don't pick it up full to begin with? Unnecessarily stressful and disappointing. Employee was apologetic, not his fault, but one person cannot be given four businesses to run and successfully manage to provide the necessary customer support needed to rent a vehicle. Ownership isn't staffing satisfactorily.

Évaluation :

3

Payment amount kept changing. I rented it.for 2 days, said nothing due upon pick up ended up paying 209 when online reservation said 79,94

Évaluation :

5

There was a drink that had been spilt around the cup holder but it really didn't bother me. I just don't want it blamed on me. I did take pictures of the vehicle before and after I used it.