Customer Reviews for Port Huron Self Storage LLC
(U-Haul Neighborhood Dealer)

Évaluation :

4

Mix up on order that was made on line. Need clearer instructions so no problem when picking up trunk

Évaluation :

4

I nvr seemed to be able to get into office as it was closed on several occasions I was there

Évaluation :

5

I ordered my uhaul online and reserved it for friday pickup and drop off on sunday morning. I reserved a 20 footer and was called and told that they only had a 26 footer and they would charge me the same price for the 20 upon pickup i was given the price of the 26 footer and a drop off time of saturday at 5. I was beyond irritated at that point because not only was i paying more than promised i was also now rushing my move. i dropped it off saturday at 540 pm and got charged a whole extra day and a late fee and it was basically the same price i had already paid once im not happy with the way you money grabbed from me and my family im not happy with the lack of communication in your company and im demanding a refund of this 'extra day' charge because last i checked a day is 24 hrs i had it for 40 minutes after i was supposed to drop it off and that would just be considered late.

Évaluation :

2

Drop off location was 30miles from my destination. And the web site is not user friendly

Évaluation :

5

Very polite, personable & accurate. The people there know their products from top to bottom. Easy location to find, safe, well lit & clean. I will use them again for future moves.

Évaluation :

3

I was billed an additional $78, and have not received an email as to why yet.

Évaluation :

5

The Facility is tucked away in a nice neighborhood just off the highway. The staff is more then happy to help whenever you have questions or forget your passcode :) I held a 10x15x10 for over two years without any issues from weather or critters. If I ever need a storage unit again I know where to go.

Évaluation :

5

When I showed up to coordinate with the front office I expected a slow process of filling out forms. To my surprise, the documents were all prepared to sign. Went over each page , filled in the highlighted areas and before I left the site I had an email show up with a copy of every page attached for my records. Fast accurate & friendly support. This is not my usual experience, this was substantially better, customer centric,

Évaluation :

4

Customer service was great, communication, etc. Like to see interior wiped down a little better. Steering wheel was sticky in places.

Évaluation :

5

Including a dolly to help unload

Évaluation :

4

Change the fuel indicator on the app to allow for in between quarters. I put the same amount of fuel in it as was in it before and got charged because I couldn't go between quarters.

Évaluation :

5

Just keep doing what you're doing as you're doing a phenomenal job and thank you so much for your gracious understanding and help through this difficult move! 💜❤️💜

Évaluation :

3

Get rid of the no contact system. It took 30 minutes because of the U-Haul rules they had to follow. The staff was the best part though.

Évaluation :

3

Wrong dolly was in truck. Had to buy a new appliance dolly. Opted out of insurance. Was charges insurance anyway.

Évaluation :

5

Jenna was excellent

Évaluation :

5

Everything went well. Get customer service

Évaluation :

5

Jenna was very helpful, prompt on returning calls/emails, and friendly. The only complaint I have with the storage unit I rented is the roller garage door needs to be replaced. It was very old and hard to open and close, as it felt like it wanted to come off the track. Seems like someone could have pushed the bottom of the door in if they really wanted to get in my storage unit. I liked that there is a security gate/cameras and I could access my storage unit any time, so the rest of my experience with the rental was great, especially Jenna.

Évaluation :

5

They rip people off...My belongings was out on the 3rd but I had to pay until 30th. So now someone has to pay for a month I already paid for.. I wouldn't recommend my dog ...

Évaluation :

5

Great people, easy pick up and drop off

Évaluation :

1

This facility was poorly run. The only time anyone came outside to meet me was when they needed something signed. Otherwise I stood outside on a 95 degree day registering on my phone! This office could not even print me a receipt. They told me to call the 800 number and to add insult to injury they called me back with a receipt after I already had it from National 800 number. I wouldn't ever use U-Haul again!!!

Évaluation :

1

So very bad customer service They charged too much

Évaluation :

5

check in lady wonderful

Évaluation :

3

It is better to be able to go in the office and do business in person.

Évaluation :

5

Very professional, helpful and accommodating.

Évaluation :

5

Thanks for giving us the chance to leave our boats safe while we camped the UP!

Évaluation :

3

Employee was helpful and able to get our reservation done. They did not have the furniture dollys I paid to rent, got a refund for those but NEEDED them. Online checking was not working for myself or the couple ahead of us. Office isn't actually open to walk into so we stood out in the heat. Thankfully drop off online worked because the employee closed up shop at 3pm, locking the door just as we were parking. We would have been charged fees of online drop off hadn't been working. We used this location due to another in town not having a large enough truck. Probably wouldn't return to this location unless absolutely necessary.

Évaluation :

1

Confusing directions self drop off video says keep paperwork location said to drop with keys then my bill stated I was over mileage no way over mileage, allowed 158 only used 104

Évaluation :

5

I was auto pay so never late on payments, I accessed the unit very rarely and abided by every rule. I live next door to the business and i have dogs. The Manager of the unit brings her dogs to work with her and my dogs bark at her dogs. I was told once my dog wandered over to the unfenced area of the property (since then I put up a chain link fence) the Manager labeled my dog as viscous ( she is NOT ) for no other reason I was evicted by the Manager with no explanation so I can only assume the reason was personal. The Manager even went into my file and got my phone number to call me on a personal matter I never gave her my phone number to use as a personal contact number. She had it only because I was renting a unit. Yes the place is clean and well maintained but the Manager is power hungry. I have heard many stories of her power abuse but won't share because those were not my experience.

Évaluation :

5

Everything was handled great and considering it was contactless it went smooth! Very professional and friendly

Évaluation :

4

Truck ran and drove well. However the exhaust was very loud

Évaluation :

5

Excellent service à la clientèle. Had no issue with getting in or out. Def would recommend this place

Évaluation :

5

Excellent service à la clientèle. Busy location and 1 person doing it all. Very professional, quick and efficient.

Évaluation :

5

The motorcycle trailer was full of drywall dust that got all over my clothes when i was securing my bike to the trailer!

Évaluation :

1

Had difficulty making reservations, girl at office finally came out and used her phone to complete, went and hooked up trailer and came back to office seeking guidance on the trailer. The person at the office then chained the hooks in a manner I had not seen before but she worked there so I left them, but when I questioned what the chains in the middle of the trailer in the front and back were for I was told to leave those alone and just use the tire webbing tie down. I thought that was strange and left. I later called my nephew and asked his as he had used Uhaul to haul his car many times and he said that the chains are to be used to tie down the vehicle, he lives several hundred miles from me so I could not go and have him show me and check the chains to make sure there was nothing wrong with them and thats why the employee said to not use them. I call this morning when returning the trailer and the ;person said to be sure to put the trailer back in the same spot and when I went back to the area I saw that there were two open spots and another space that had diagonal lines painted across the pavement. I called again because I didnt want to put it in the wrong spot and have to be charged 30 for placing it incorrectly and the person on the phone said to put it in the area with the diagonal lines painted, I would have thought that someone would be available to show a new renter the ins and outs of the use of the trailer so no mishaps will occur, ultimately I was not comfortable trying to haul a car on it not knowing why I was told to not use the chains so I returned it the next morning as stated. When I finally parked the trailer I went back to the area near the office and called again to ensure that there was nothing else that was needed and that the trailer was indeed in the right spot, got an answering service and was never called back.

Évaluation :

5

Great place, friendly, great service!

Évaluation :

3

I will never rent from this location again. because they were closing early, they are normally open until 5PM but were closing at 3 that day and I returned the trailer at 4:30 the next day they charged me for an entire extra day. Had they not closed early I would not have been deemed late. when asked about this they absolutely refused a refund for that extra day I was charged. I had to take it up with corporate U-Haul. which I did and finally got a refund.

Évaluation :

1

That truck was a death trap and the tires were so bald that the wires were showing on the tires it just kept getting stuck where it shouldn't have gotten stuck.

Évaluation :

2

Improve customer service.

Évaluation :

5

I have always used this location. Their team is friendly and professional. Easy in, easy out. Thanks Jenna for your efforts.

Évaluation :

5

Janea is the best at helping out. Outstanding service and very helpful

Évaluation :

5

I would never recommend this place to anyone. I was told to move out no exceptions no reason and on top of that Jenna put us on a do not rent list which is slander and is Illegal. This location is a joke and none of the employees are nice they're rude and don't ever get off their butts to help or manage anything. What this place did to us was completely unacceptable unprofessional.

Évaluation :

5

Everything has always been in tip top shape. Easy to hook up and find your rentals.

Évaluation :

5

It was super easy to do, staff was great, I had to extend another day due to getting called in and they were so flexible and nice about it.

Évaluation :

4

Nothing everything was well handled

Évaluation :

4

The trailer tongue needs to be propped up on a tripod or block of wood. I am relatively fit and it was very difficult for me to lift it up and put on the hitch. Ideally they should have tongue jacks on them

Évaluation :

5

I have dealt with U-Haul over the last 3 years with my daughter going to college always been great service great equipment never had any problems

Évaluation :

5

The staff here is so friendly and accommodating, I don't have any recommendations. Keep up the great work!

Évaluation :

1

I'm really irritated I was charged a cleaning fee and a gas fill fee when I swept it out and filled the gas I used back.

Évaluation :

5

Never had a problem, highly recommended.

Évaluation :

1

Poor customer service. Conflicted information and rude customer service.

Évaluation :

5

It worked very well for the few months I needed it. I only accessed the facility a few times besides moving in and moving out, but it was always clean and secure. I loved working with Jenna in the Yeager Street office, she was always an absolutely pleasure and made me feel incredibly welcome.

Évaluation :

1

they do not care about uhaul reservation only auction and storage business,,,,,,,foul mouths and disregard for 9 am reservations, they do not service uhaul truck rentals until 11 am, they do not offer additional equipment...

Évaluation :

5

Check the transmission on the truck.

Évaluation :

1

When we got there she was not there at the time 10 mins later she come rolling in with a women in some other car. she was very rude @@@@@ to us she told me that I have to do it online and we ask her if she could HELP me and she told me to figure it out myself I will never go back to that u haul place again and I will let my family and friends no that to she is very rude women..so I had to call the 1800 number to get help with it the women was very nice about it and she help me with thank you.

Évaluation :

5

Last day of contract: November 4, 2021 I was notified on November 1st that I was no longer welcome and will not be allowed to rent a space there next year because I did not communicate with the office. When I paid invoice on October 4 they did request I notify them when I was removing boat for the season. On October 20th they called upset and spoke with my wife that I had removed my boat and didn't notify them. I hadn't removed it, I was out in the river with my boat fishing. I did remove the boat on Wednesday, October 27, and didn't remember until Friday night that I needed to call. Believing the office was closed on the weekend, I was going to call on Monday. Before I made that call, they called me with the notification I was no longer welcome. My wife called back to try and understand what happened. She was informed that the contract entitles them to do that because i didn't communicate with them and the space had been emptied for more than 8 days. My wife tried to correct that information that it was only 4 days, 2 of them the weekend and was told the call would be ended if she didn't stop talking over the storage facility representative. I don't know the name of the person making the telephone calls on October 20th and November 1st but the number is 810-385-7110. In a final attempt to try and understand what happened my wife called the location office 810-985-5300 to speak with Jenna, who set up the contract with me. The person who made the original calls answered the phone and said Jenna does not want to or have to talk to her and she hung up. I still don't understand how or why I was treated this way and my wife spoken to so rudely. I was within my rental period. I paid my bill every month on time. I didn't cause any trouble. What happened? By the way, there is not 24 hour access as advertised and printed on my uhaul order confirmation. I had to wait until 6 AM to get through the gate. Thank you. Fred Reiter

Évaluation :

4

Truck needs serious rear end or brake pm smells terrible

Évaluation :

5

I always trusted Yeager street facility I would recommend them to anyone very nice people thank you very much!!!

Évaluation :

5

Nothing everything was awesome!!!

Évaluation :

4

Better marked parking for trucks when it is dark out. The lot was very dark, and it was difficult to park.

Évaluation :

5

Very nice and friendly people would definitely rent at this storage civility anytime

Évaluation :

4

Give back unlimited mileage. This trip cost me 80 dollars more then need be just because I couldn't do unlimited miles. I have no problem filling up the gas (which I did above even the level it started with) and obeying all the other rules but the mileage stopped me from doing some things I needed to do. Other then that tho excellent customer service and equipment.

Évaluation :

5

A huge thank you to Jenna and the staff for wonderful service for over 2 years. Friendly, professional and knowledgeable about the services provided.

Évaluation :

5

Very friendly and helpful

Évaluation :

5

Absolutely outstanding customer service! The best experience I've ever had with Uhaul!

Évaluation :

5

I have rented from U-Haul many times now they are great awesome equipment never had a problem

Évaluation :

3

The app wouldn't accept the pictures I was taking, had to take multiple pictures every time and once I was done I couldn't get the app to accept the pictures of the odometer and fuel gauge

Évaluation :

5

The staff were always helpful and I never had an issue with anything. The property was well maintained and clean. Tha k you guys! Will come back for future business and recommend to others

Évaluation :

3

I am not happy to have to pay a $25 dollar cleaning fee, When i brought the truck back, it was the same as when I picked it up. Full tank of gas, cleaned to the exact was in which I picked it up. Also, I ordered the van to pick up in Saint Clair, and drove there and the store was closed, so I had to drive back from St.Clair and to to Port Huron, which Put me behind on my schedule.

Évaluation :

5

Very happy. Possibly will use you in the future. Ron

Évaluation :

5

I have always been pleased with UHaul Storage service and plan to return following our present trip.

Évaluation :

5

As always the service is unmatched and Ian very satisfied and will be back in the fall. Merci

Évaluation :

5

Thank you for the help

Évaluation :

5

See you in October.

Évaluation :

5

Would like to thank Jenna @ the Port Huron office, she was very pleasant and helpful.

Évaluation :

5

staff was excellent. very friendly. i like that they don't charge an a non refundable admin. fee. NO admin. fee. Pricing is good. The storage unit was nice and clean.

Évaluation :

1

Made reservation online. Didn't make it in time of my move in date due to work. Received an email the next day saying reservation complete head to office during office hours. Unit was given away

Évaluation :

3

We ended up going someplace else. Please refund my 6,95, thank-you

Évaluation :

5

Wonderful!

Évaluation :

5

I didn't get a storage unit .

Évaluation :

5

Excellent service. Very helpful!

Évaluation :

4

Very friendly and accomodating staff on duty.

Évaluation :

1

Can’t book in on line and do all your paper work before you rent your unit this is 2019 not 1920 and she was not very professional on the after lacking to her

Évaluation :

5

Super friendly and helpful. look forward to using them again.

Évaluation :

5

I have not seen the storage facility yet. Vanessa whom I spoke to was very helpful, knowledgeable and friendly. I will be leaving my car there while I take a trip. Just what I was looking for.

Évaluation :

5

Excellent Service :)

Évaluation :

5

Very pleased!

Évaluation :

5

great service

Évaluation :

5

I have always been treated kindly and considerately and have stored my RV there for a number of years.

Évaluation :

5

Friendly staff, always a smile om their face! Very clean and well maintained!

Évaluation :

5

Move-In Was Painless. Very through and polite. Would so far recommend to anyone. Great location.

Évaluation :

5

Very pleased with the unit, staff and location!

Évaluation :

5

Jenna and her employee (sorry I didn’t catch her name) were absolutely amazing and had so much compassion that I would definitely recommend this storage facility to my friends and family!

Évaluation :

5

Staff was very happy to explain the entire transaction. We have never used a storage facility before, so this was extremely helpful.

Évaluation :

3

Did not move in unit was rusted so I could no look inside to see if it was big enough, although the lady was amazing at finding me a new one.

Évaluation :

3

Move in went well and so far, so good.

Évaluation :

4

staff was friendly and very helpful.

Évaluation :

5

Very friendly and knowledgeable staff.

Évaluation :

2

Crappy parking lot/driveway

Évaluation :

5

Great service.

Évaluation :

5

When I got the unit, I may have needed it. when I found out about where I was moving to. I no longer needed the unit. Making the reservation for the unit was convenience, easy and quick.

Évaluation :

1

forced to buy a $9,99 lock because Vanessa couldnt get the 6,99 lock to ring up right. Got to the unit it was locked, ad to call to get it opened $20 admin fee not told upfront

Évaluation :

5

Jenna was very helpful in helping me take care of things long distance. THank you!

Évaluation :

5

My unit was clean and has a working light on the ceiling. I have not been there at night yet, but I am sure it is well lit. I am very pleased so far, and the staff is very helpful and friendly.

Évaluation :

5

They were very friendly an I would recommend them to anyone