Évaluations des clients Portage Ace Hardware

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Portage Ace Hardware

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Lizabeth G. le

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Great friendly, helpful staff at this site! I especially liked the huge 11 month old dog rambling around the aisles making sure everyone was safe and doing their job! Every site should have one of these!

nicole J. le

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Le client n'a pas laissé de commentaire.

Paul N. le

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It would be helpful that the vehicle not stall out locally on a State Highway during peak rush hour. OBDM codes indicate crank timing is out, as well as as a seperate emissions canister issue. It ain’t gonna pass the State emissions test for plate renewal, I can tell you that. I don’t think it’s the fault of the agenting so much as inferior servicing by company service contractors. I would have used the vehicle longer, but with my core mission completed, thought it best to bail on it before a rod left the block through a hole. Have a nice day.

PAUL P. le

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Le client n'a pas laissé de commentaire.

Barbara H. le

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easy registration, truck was ready to go

Janice T. le

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We were very upset that we were charged any gas underage. We were very careful to put it right back where it was a d at $2.21 a gal. And you guys charged us for gas?? I don't think so. We are on a fixed disability income and can't afford your $4.00 a gal charge! Especially when we put it back where it was. Overage mile charge. Is it possible you guys miscalculated?? I'm pissed about my extra charges. I thought charging 48 hrs for a one way was ridiculous since we could of had it back within one day. Pick up morning and drop off afternoon. We will probably never rent UHaul again because we thought that was ridiculous pricing. $200 was just ridiculous.

Giovanni L. le

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Le client n'a pas laissé de commentaire.

Martin G. le

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The online pickup is not very good, I had to go in the store to pickup the keys

Marie T. le

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Le client n'a pas laissé de commentaire.

rene G. le

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Just be yourself.

Mark S. le

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Le client n'a pas laissé de commentaire.

Anthony G. le

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Le client n'a pas laissé de commentaire.

Brenda M. le

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Le client n'a pas laissé de commentaire.

Valerie T. le

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Le client n'a pas laissé de commentaire.

Roy P. le

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It was fast and easy. Customer service was nice.

Mary C. le

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Le client n'a pas laissé de commentaire.

Margaret L. le

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Le client n'a pas laissé de commentaire.

Ricky D. le

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Everything was good, the process went smooth and quick.

Norman H. le

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Le client n'a pas laissé de commentaire.

Doug C. le

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Le client n'a pas laissé de commentaire.

Tara O. le

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Le client n'a pas laissé de commentaire.

Chad F. le

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Le client n'a pas laissé de commentaire.

CYNTHIA G. le

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Le client n'a pas laissé de commentaire.

MARY M. le

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Le client n'a pas laissé de commentaire.

kyle L. le

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Le client n'a pas laissé de commentaire.

Daniel S. le

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Le client n'a pas laissé de commentaire.

Robert R. le

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Le client n'a pas laissé de commentaire.

OSCAR D. le

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I was charged a $0.99 rate per mile. That would have been fine. However I still have to replace the gas. I would have assumed that was part of the per mile rate. On top of that I asked what gas mileage the truck got. In order to calculate how much gas to replace. That information was not know by the attendant. An advertised rate of $20 per day truck rental actually cost $70

Vishad P. le

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Le client n'a pas laissé de commentaire.

JAMES K. le

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Le client n'a pas laissé de commentaire.

Kevin M. le

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Le client n'a pas laissé de commentaire.

PATSY H. le

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Staff was very friendly and helpful in the reservation process, as well as in the pickup and return of the truck. I will always return to this location for future needs. I appreciate their work and professionalism.

Patrick O. le

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Le client n'a pas laissé de commentaire.

Zak J. le

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Le client n'a pas laissé de commentaire.

JOSEPH G. le

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Le client n'a pas laissé de commentaire.

DAVE M. le

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Le client n'a pas laissé de commentaire.

James L. le

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Not sure

Doug M. le

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Le client n'a pas laissé de commentaire.

PAUL P. le

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Le client n'a pas laissé de commentaire.

Tonya F. le

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The back of the van was clean...And the service at ACE in Portage is always excellent! But..it was so important t to sweep out the back before I returned it...but the front was dirty..it was unusable..but i just thought it was funny that they were so worried about it getting swept out maybe they should have cleaned up the cab!

WILLIAM K. le

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Le client n'a pas laissé de commentaire.

Cathy V. le

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Everything was great

TERRY S. le

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Le client n'a pas laissé de commentaire.

Marquish G. le

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Le client n'a pas laissé de commentaire.

Keith O. le

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For having just one box truck and one cargo van, they do a great job!

Christopher F. le

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Le client n'a pas laissé de commentaire.

William P. le

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very professional

Jeff G. le

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Le client n'a pas laissé de commentaire.

Kurt S. le

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The guy who checked us out didn't know how to use is computer. It therefore took a longer then necessary time to pick up the rental truck.

Matt P. le

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Le client n'a pas laissé de commentaire.

JOE S. le

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Le client n'a pas laissé de commentaire.

CHARLOTTE R. le

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Le client n'a pas laissé de commentaire.

JANE B. le

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Over All I feel Like I got over charged, I was given a in town rental & wanted a one way. was charged 1.19 a mile, I will go with another company that is more willing to work on a rental, it wasn't the Ace Employee it was a reservation made on the 800 line!

PAUL P. le

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Le client n'a pas laissé de commentaire.

Dennis R. le

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The $19,95 rental sign is somewhat misleading. My 3 hour 50mile rental cost exceeded $70.00. The vehicle was excellent.

Ed M. le

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Le client n'a pas laissé de commentaire.

Mark C. le

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When I dropped off the truck, I was charge $40.00 extra because I was 1.5 hours past the due time. I did not know there was a set time I had to drop off the truck. All the person told me after I asked was it is a U-Haul policy and nothing he can do about it. Can you tell me where it states that you have to return by an exact time?

DONALD S. le

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Le client n'a pas laissé de commentaire.

DENNIS S. le

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thank you for coming to portage,

BARBRA I. le

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Le client n'a pas laissé de commentaire.

BARBARA I. le

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Le client n'a pas laissé de commentaire.

SCOTT E. le

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Had what I needed and the process was quick and friendly.

rebecca P. le

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As per the contract, I did everything I was instructed to do, including filling up the gas tank to the level of gas it was at when I left. When I dropped it back off 10 miles later, it seemed it had been a perfect experience, but not so. I thought it strange that I didn't get a paper receipt and that the employee told me he had emailed it to me. I also found it unprofessional when I asked him how much I was actually being charged and he told me, "Oh, I don't know. I didn't even look." It took about 20 minutes for the receipt to come through, and to my amazement, as I was reviewing my charges, there was a charge for gas! I put gas in it, as I mentioned above, but yet I was being charged twice! Worse yet, the fact that I was getting a gas charge was not even COMMUNICATED to me by the employee! What? Most people don't check? Well, guess what? I'm not most people. This was the worst UHAUL experience I've had, and I've used this service at least a half dozen times! This employee was purposefully trying to be manipulative, which is why he didn't tell me he was charging me for gas. Had he told me, I would have walked him back out to the truck immediately and shown him my gas receipt so that I would not have received this erroneous charge. It's all about communication and honesty, and this location did not utilize either of these qualities!

phil R. le

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Le client n'a pas laissé de commentaire.

Steven T. le

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Le client n'a pas laissé de commentaire.

Billie B. le

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Process took a little longer than we expected, they seemed to be training. Also, when we made the reservation we declined insurance, but when they tang us up they ncluded it. We asked if it was required and they said it was strongly recommended and swiped my credit card. The swipe didn't go through so we reiterated that we wished to decline the insurance. This was frustrating and it felt like it was being forced on us. I can only assume if the credit card swipe went through they would say they couldn't refund it. I don't know if I would use this location again or not...

Richard T. le

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Le client n'a pas laissé de commentaire.

Mara M. le

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I reserved a 15 foot truck. I was given a 10 foot truck. I tried to find out if I would be able to get a 15 foot truck or a partial refund for my inconvenience. They refuse both,saying I had a 15 foot truck even when I had a tape measure proving my point. It would not have been so bad but I was moving cross country and had to leave many things behind. I am very dissatisfied and will never recommend or use U-haul again.

Kenneth T. le

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The man we made reservations with was great , he was there when we picked up the uhaul as well. I asked him all specific questions about overnight and when to return as well as the rate however, when we returned with the truck there was another man there the next day.. We were originally told that the rate would only be 29.99 plus 70 cents per mile because of it being sunday and also the fact that no one else had a reservation for the next day.. I even called sunday morning on February 25 2018 and ask about what time to bring back at the same rate which was said to me again it would only be 29.99 plus the gas.. Well it was not we were charged for 2 days which i think they just screwed us i feel screwed over considering i ask all the questions before getting the truck.. Ill never go there again!! Ken taylor...

patsy K. le

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Great easy location

LEENNA W. le

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Le client n'a pas laissé de commentaire.

Doug R. le

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Le client n'a pas laissé de commentaire.

le

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Nothing.. everything went very smoothly and everyone was so nice

JENNIFER R. le

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There was so washer fluid and the windshield was so hard to see through, especially driving it at night. It made driving difficult in this weather for sure.

AUSTIN L C. le

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Le client n'a pas laissé de commentaire.

JESSE J. le

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The battery kept going dead on the truck. Had a lot if down time and wasted fuel.

Anthony T. le

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Le client n'a pas laissé de commentaire.

KENNETH M. le

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Not sure you could. I am very pleased.

LAURA Z. le

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The smaller truck I wanted was not available on the date I reserved it for so I had to pay for the larger truck .....didn't think that was fare.

Albert B. le

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No need for improvement

McKenzie C. le

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We had a lot of trouble dropping off the van after hours. We were told to leave the key in lock box 1 but we never got a code to open it. We called customer service several times and spent almost an hour trying to just leave the key in the drop box. There was no good way to leave the key. It was very inconvenient and customer service took a long time.

Kevin T. le

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Le client n'a pas laissé de commentaire.

Jermal N. le

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Very professional

Larry W. le

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Le client n'a pas laissé de commentaire.

SANDI B. le

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Very rude man in portage. I asked about if the tire preasure had been checked he said he dont do that in a rude way. He acted as ik we were really bothering him. Not a good place to represent your company.

LUIS M. le

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Le client n'a pas laissé de commentaire.

Tom N. le

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get them the equipment they need to make the sign up for the rental faster and easier

JOHNNIE C. le

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Keep up the good work

CHRIS B. le

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business owner was very accommodating and profreshional. The vehicle operated perfectly

TONYA M. le

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THE RENTAL AGENT WAS VERY WONDERFUL TIMELEY MANNER AND WAS GREAT ON INSPECTION AND EXPLANATION OF EVERYTHING

DARREN D. le

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Le client n'a pas laissé de commentaire.

Dustin K. le

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Le client n'a pas laissé de commentaire.

WILLIAM K. le

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Le client n'a pas laissé de commentaire.

Jose D. le

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Le client n'a pas laissé de commentaire.

Tara H. le

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Return the money you charged my account a month later with no explanation. Do not rent from them they keep taking your money and saying you owe money for tolls.