The truck was loud & shake. It may need some work. The business was not well equipped to handle the rental. I had to complete my request on my phoneViola D.
Moving Truck Rental in Portage, IN at Portage Ace Hardware
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Portage, IN 46368
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 8h am à 6h pm
- Dim : 9h am à 4h pm
- Retour client 24 heures
One-Way and In-Town Local Rentals in Portage, IN 46368
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
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Horrible Customer Service!!!!! Truck had no AC, and gave me the run around, and acted like they didn't care. Rep at the branch I received the truck from agreed with me that uhaul is a horrible company. And said she wouldn't rent from uhaul either.!?!? What type of circus are you guys running. This company IS A JOKE.Kuanus H.
Make sure the code for the key lock box is programed before the keys are put inside! I picked up my keys with the app at 3:30pm your store closes at 4pm. The code did Not work!! Thankfully, you were still open to allow me access to my lock box. I had no choice but to move out that day! I would have been SOL otherwise!! I was told that somebody must have forgotten to set the code! REALLY?!? ðŸ™„ Also, too many scratches that were unaccounted for with stickers before driving off the lot. Took about an hour to take all the pics for damages (scratches) that I did not want to be liable for. And mud on the driver side floor boards and running boards. Brass Lock provided for rear door was rusted open did not work, it needed WD-40. Poor attention to simple details.Heather S.
Easy check in and returnDEBORAH S.
They were very friendly and well prepared and showed me the details of the truck cab and back door operations. The blankets were well packaged. I did find a wallet from a man in Gary and computer charging cord in the cab and mailed it to him the following week.Ronald W.
Just awful. Look for a better moving service. I guarantee it will be better than this greedy company trying to squeeze you of every penny it possibly can. I drove to the dropoff location it stated only to find out they changed it without notification. I will never use this company again. I only used it in the first place because I have never moved cross country before, and I am not impressed at all. I feel like I was charged 3x more than what I experienced. Do not use this service. I would rate 0 stars if I could.Cody J.
Truck was full of mud to the point where we could barely see out the windows. I took some photos. The inside was also dusty and unkept. Also, the employee said that there was a full tank and it was less than full. Not the best experience.Tara D.
I reserved online to pick up the truck before the office opened. The key was supposed to be in a lockbox, but they forgot to put it in. I had not wait until the store opened to get my truck, while movers sat idle at my house. The person who waited on me was not friendly, offered no apology, and seemed annoyed with having to help me.Scott M.
Slightly tight parking.RANDALL B.
Very polite and patient with me.Jamie F.
My only concern is that your website shows at $.69 a mile and I was charged $.79 a mile today on my contract.Lisa C.
Quick in and out. Smooth pickup and return. The lady that checked me out and the guy that checked me in were both knowledgeable and friendly. The U-Haul share website is clunky when doing a return. It stopped midway thru. Mr. Wilson should be proud of this location.Paul B.
The inside of the cab had food crumbs all over the floor.Aaron F.
Uhaul was filthy. Had used socks in the seat, food in the cup holder and mashed into the car floor. And behind the seats were water bottles and a pack of black and milds. Completely disgusting. And they forgot our dolly so we had to make a trip backJennifer M.
Much easier and kinder return scenario compared to Merrillville location.Howard D.
Renting the uhaul itself was an easy experience and the equipment was clean and in good condition. Picking it up and dropping it off took about thirty minutes each time which was very inconvenient due to the staff at the hardware storePatrick G.
Nice people in an easy to find location.Eugene R.
They are VERY RUDE!!!!! They tell you one price and charge you another and when you ask why they avoid you. I work for a major trucking company and use U-Haul a lot. After this I will not be using them again! AVOID THIS PLACE AT ALL COST!!!!!!!!Peek E.
VERY IMPORTANT, THE MAN THAT WAS ADDRESSING OUR PAPERWORK AND PREP FOR THE U-HAUL VEHICLE WAS VERY RUDE TO ME AND MY BOYFRIEND. HE DID NOT ANSWER OUR QUESTIONS AND ACTED LIKE HE DID NOT WANT TO BE BOTHERED WITH US, WE BEING MINORITIES, I TRULY FEEL LIKE HE WAS A OLD PREJUDICE WHITE MAN. HE WAS NOT ENGAGING WITH US AT ALL, IN THE TIMES WE ARE IN NOW, WHY WOULD HE ACT LIKE THAT, WE ARE HUMAN TO!!! I THINK HE WAS THE ACE HARDWARE MANAGER, TERRIBLE. DARLEEN LINDSAYDarleen L.
I had a great experiencesusie G.
Give us a snack when we return the truck.DAVID B.
When checking in to pick up the U-Haul, the lady at the front counter did not know how to do paperwork for this service, so I had to wait about 20 mins for the other gentle employee who could check me in because he was helping another customer get paint at the time. For future customers, I think it would be good if all employees knew how to check in U-Haul renters to minimize the wait especially if the renters are on a schedule and need to coordinate moving help.Tyrra D.
Nice friendly people and made it easy to rent.Will be back.Jerry R.
Positive experience.ROBERT C.