So here's my issue. I had a drop off point in White River Junction. When I called to find out which location (there are 2) I was informed that I had to return it to New Hampshire. That was not the agreed upon return site. After I called customer service, very poor by the way, they said tough I had to drop it in New Hampshire and they wouldn't help me in any other way. I ended up dropping it in St Johnsbury and I will NOT be charged an extra fee for that since you all changed the drop location. Unacceptable behavior on your companies part. So your customer support, which is very poor, would get a 1 on a 1-10 scale with 10 being high and 1 being terrible.Michael M.
Customer Reviews for Portland Street Service Center
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Saint Johnsbury, VT 05819
Services dans cet établissement :
- Lun - ven : 8h am à 5h pm
- Sam : 8h30 am à 12h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.KENNETH G.
Le client n'a pas laissé de commentaire.Timothy G.
Le client n'a pas laissé de commentaire.Gene J.
Le client n'a pas laissé de commentaire.paul G.
Le client n'a pas laissé de commentaire.HUSEYIN C.
N/A flawless transactionJennifer I.
Le client n'a pas laissé de commentaire.Andy S.
Le client n'a pas laissé de commentaire.Patricia L.
Make sure reservation website and pickup location are in sync. The pickup location did not have the dolly I had reserved but luckily I was able to pick one up at another location nearby.elaine T.
i was not asked if I wanted safe drive insurance but charged for itcindy D.
Le client n'a pas laissé de commentaire.Alexis W.
Le client n'a pas laissé de commentaire.cliff A.
I'm 71 and have been stuck on moving many generations! This was the easiest pickup and drop off I have ever had! Great truck. Great service! Merci.Richard G.
Everything went well.dennis C.
Le client n'a pas laissé de commentaire.KATHRYN H.
Le client n'a pas laissé de commentaire.Bradley T.
Location was easy to get in and out guy was nice but never gave us any paperwork .so we didnt know milage etc to tell the uhaul company when we had a issue. Called and left a message about 4 charges on my account for 2 rentals nobody has called me back the uhaul app sucks kept freezing my phone up everytime I used it. Also when I called in to dispute something I waited 20 mins for someone to answer the rep was friendly and polite but he put me on hold to transfer me to the dispute dept and I was on hold 40 mins and nobody picked up.vickie B.
Better selection of trucks at all locations, 10 foot box truck was very loud and the box sounded like everything was being slammed from wall to wall while going 10 under the speed limit everywhere on good roads that weren't full of pot holes or tight turns. Seats don't have much space to move if you are tall or have long legs. Loved the back up camera so you can comfortably back up using side mirrors and know that you're not going to back over someone. Plenty of power to tow or haul whatever you need which was very nice. Equipment was very clean and looked almost new.John H.
I was charge for the "wrong drop off" location and yet it's the location Uhaul told me to drop it off, the entire experience was awful. I'personal excepted a better experience from a major brand like UHaulTONY P.
A little too "down home" and informal, but helpful and expedient.William P.
Le client n'a pas laissé de commentaire.Michael W.
Le client n'a pas laissé de commentaire.Debra A.
U-hal was clean, everything went well... Very friendly serviceJennifer K.
Closed location. No cell service at location. Sent to another location. Truck snowed in. Key and truck didn't match. I usually have great rental experience with UHaul. Would not use mobile app for rental again.Earl W.
The truck was stuck had to wait for them to pull it out. The guy was rude stating that was just a parking lot for them (I-haul). The truck had not been swept out garbage to include plastic gloves were in it. I think part of the reason it was stuck was that it didn't have winter tires on the truck and this is Vermont. I didn't think I was going to make it over the mountains!!!florence L.
There was only one person at the drop off location and when I called from the gas station prior to dropping it off, I was told to park it across the street, because of the size of the U-Haul. When I took the paperwork and U-Haul truck key into the drop off location, I was told to put everything on the desk. I told him that it was full of gas and it had been swept out as required. He told me I was all set and would get an email or a text for the billing. He did not inspect the truck, but told me he would move it soon. Not what I had expected?Douglas T.
Excellent Customer Service and spotless vehicles!chad R.
Le client n'a pas laissé de commentaire.Philip C.
Saved about 200 dollars for an 80 mile round trip voyage from my destination site after a 190 mile drive. Frustrating.... again more of a corporate problem....David D.
Telephone UHaul customer service said this was not a 24/7 pick up facility. When I got there they told me it was. Accurate communication from UHaul telephone customer service would have been helpful.Steve S.
Very unprofessional and unfriendly uhaul dealerElizabeth S.
I Had a great experience with the owner. Truck was clean had gas in it I had no issues what so ever! He's always busy which means he does things right.. He's good at what he does....jennifer K.
The only issue I had was I ended up an hour after my pickup time and didn't realize my reservation had expired halfway though my checkin process. As a result it took 20+ minutes to get everything sorted. The video is a bit misleading making it look like 2-3 minutes. The remote validation process was at least 10 minutes. It wasn't clear that I stayed in the app the whole time I figured the person doing the remote validation would text or call to say I'm good to go. A few of those details can be improved: clarity on what happens if you're late, more text communication, more clarity on the remote checkin process and what the order of events are during it.Jessica I.
Le client n'a pas laissé de commentaire.bradley C.
Trucks were clean. They seemed to be in good mechanical condition. But no idea if well maintained or not, not sure of uhaul definition of well maintained etc.Robert H.
I would never recommend this location to a friend. The business was supposed to open at 8 am, he showed up at 11 am. This completely derailed my day and ended up costing me money because I had to cancel the help I hired at my destination. I'm pretty sure he was drunk when he finally arrived. He charged me for things that I didn't get and specifically said I didn't want on the order. I'm uncomfortable with him having access to my credit card number, because I don't trust I won't be charged again or my information stolen. I expect a minimum level of professionalism from UHAUL, this was an unacceptable way to conduct business.Matthew S.
Asked to have the return destination changed to a closer and more convenient one. He supposedly did that but when I checked the contract before returning it was still the Barnstead location which ended up putting more miles on the truck and getting charged for overage.RICKY H.
Small location in a tiny town in Northern New England - didn't have high expectations - it was a convenient place to drop off the truck. Merci.Robert D.
Le client n'a pas laissé de commentaire.Marie D.
the u haul truck had 14 miles of gas left in it when we picked it up at Portland Street service center said previous renter failed to put gas in it, almost ran out of gas, put in gas and returned with extra gasStewart W G.
He was rude,michele M.
Le client n'a pas laissé de commentaire.Brian W.
This location is more a filthy auto shop than a queen U-Haul location. The personel was misinformed as to my drop off time. After receiving a call from U-Haul and being told I could drop off after hours, the person that this location told me my drop off needed to be at 12 noon, which had passed, and wanted me to pay for an extra day. I of course refused, noting my conversation with U-Haul, which I believe is archived somewhere in the system.mark B.
Make sure the keys and equipment is ready to go for people!Kathryn D.
Le client n'a pas laissé de commentaire.tigran M.
Fantastic.... Mike was fantastic, great guy to work with. Will be renting from him again soon.ryan J.
Le client n'a pas laissé de commentaire.ray C.
Truck was awesome but too dam expensive. I won't ever rent one againlarry R.
Le client n'a pas laissé de commentaire.Crystal W.
Le client n'a pas laissé de commentaire.MARIE D.
on line process needs improvement. Need phone number. No mention of extra miles if you need them. Booked 2pm pick up.Confirmed. Got text for noon!! Location says book on line . On line says book at location!!!!Jim D.
Le client n'a pas laissé de commentaire.Christine C.
Le client n'a pas laissé de commentaire.marilyn L.
Le client n'a pas laissé de commentaire.Kevin A.
Our experience with UHaul was horrible from start to finish!Hiram D.
Only place in town! However, the service was great.ROY B.
Le client n'a pas laissé de commentaire.Robert G.
Le client n'a pas laissé de commentaire.Cassidy K.
The equipment was clean however there is definite water leaks, and some questionable patch work on the roof. This in no way was the dealers fault but I'm certain the last person who serviced this RV did so in a hurry. Check lower front corners and roof out for leaks. As a former employee and manager for this MCO and someone who still owns stock in the company and is a member of the investors club, it's disappointing when our equipment isn't up to par.Kevin H.
No room to park the 20' truckBrian W.
Le client n'a pas laissé de commentaire.Steven J.
You rented my reserved 5 x 8 to someone else so I took a ridiculously larger trailer that I didn't need and paid ana additional 30 $for your mistake. It cost me more in gas and was very difficult to get on and off the truck. VERY unhappy.bob D.
Le client n'a pas laissé de commentaire.robert G.
The Littleton UHaul did not have a unit for me and I had to drive 50 miles out of the way. They could have called me. I was supposed to be charged 14,95 $ but was charged 35.00. I am very disappointed.Richard M.
Over charged my card 153,00 $ then after that charged me again for 51,00 $ for the original bill. Ended up putting my account over drawn and now I'm dealing with bank fees. And best of all I have to wait for my $. Never again.bobby M.
The truck was clean. Maintained, not so sure of, the brakes worked but took several pumps to get full braking power. Could be brakes need adjustment.Robert H.
I intended to drop off the truck in Derby, VT. I found out when picking up the truck that it would be about 200 $cheaper to drop the truck off in St Johnsbury! This added a few hours to the end of the trip but saved us some money.Kristen O.
Le client n'a pas laissé de commentaire.Steven R.
The service and persistence to track down a truck for us was outstanding. Best UHaul experience I have ever had.David H.
I dropped off after hours and parking was awful. Very unorganized and no space. Otherwise I can't comment.Hillary H.
Le client n'a pas laissé de commentaire.betsy D.
Le client n'a pas laissé de commentaire.Mark B.
For the next customer I would insure that the uhaul website was up to date with drop off locations. I had a terrible experience when attempting to drop off my uhaul. My contract had a designated location for drop off and the location was not accepting uhaul drop offs so I had to drive 15 miles out of the way in order to call the 888 number listed on my contract and then I had a very rude customer service representative that was not helpful at all and I ended up having to drive my rental over an hour back to the pick up location and pay for the extra miles and gas that was used due to uhaul's mistake. I ended up wasting almost 4 hours of my already very busy moving day trying to drop my rental off.Clarissa S.
Friendly service, was very helpful! Thank you!Rebecca B.
Equipment was very dirty in the cab and back of the truck. The wiper blades were awful and I had to replace them myself. There was only 1/4 tank of gas in the truck. The owner did not know how to operate the computer to check out the truck. Causing my delay of loading my house. Just an awful experience!!!!Fredrick G.
Le client n'a pas laissé de commentaire.Chris W.
Le client n'a pas laissé de commentaire.REGINALD M.
Everything was excellent as a female senior citizen I was able to operate vehicle the overhead door and the ramp with ease. Thank you for this great service I will recommend and use your service again when I need to haul something or movedoris R.
Helped clean my electrical contacts to get lights working. Very freindly and professionall.melvin H.
We had to get two trucks but the pick ups were at two different locations.Rose P.
Le client n'a pas laissé de commentaire.james F.
My comments have to be withheld because they are specifically (and not appropriate for public viewing) about the location and the person who handled my rental. Uhaul should call me to discuss specifics.Ann D.
The driver side door wouldn't even close completely. I am still questioning the validity of the gas gauge reading that was on the contract. Please include some of the basic necessities like blankets, straps, and a hand truck in the rental price.Karen B.
Le client n'a pas laissé de commentaire.Ryan A.
Le client n'a pas laissé de commentaire.tom L.
Le client n'a pas laissé de commentaire.dean H.
Worked really well and fit our needs to a teejim O.
Le client n'a pas laissé de commentaire.mike G.
Nothing the gentlmen there was kind and has us on our way in a speedy manner.Melodie F.
Le client n'a pas laissé de commentaire.karen B.
Not sure.RON H.
Le client n'a pas laissé de commentaire.Sandra P.
The experience was terrible picking up the truck the person running the trucks was very rude and not willing to answer questions. He was yelling at us for asking questions and left the truck running in his yard locked the doors to the shop and told us to take it or leave it he was closed and walked off leaving us there with unanswered questions and a truck running in the yard. I would never recommend this company to pick up a uhaul to anyone. The customer service is terrible and a poor representation of uhaul.megan F.
The dealership sucks. Overcharged me and was unprofessional.erica T.
Representative on the phone said they would be open on July 4th to return truck. Even when questioned for certainty about working on a holiday I was assured they would be open. Guess who was NOT open? Luckily the on-line app allowed me to confirm the truck was left before deadline.EDWARD S.
Very friendly and helpful staff who got us hooked up and on our way.Roger P.
we paid for mileage and were told to make sure that the truck was full of gas when we returned it. we only used it for about 20 miles and it took 7,5 gallons to fill it. If that's the best gas mileage those trucks get, we will not be renting one again.... obviously we filled it until the pump shut off, but the customer before did not. We were not happy at all about that.Kevin R.
Le client n'a pas laissé de commentaire.judy Z.
Le client n'a pas laissé de commentaire.terri M.