So here's my issue. I had a drop off point in White River Junction. When I called to find out which location (there are 2) I was informed that I had to return it to New Hampshire. That was not the agreed upon return site. After I called customer service, very poor by the way, they said tough I had to drop it in New Hampshire and they wouldn't help me in any other way. I ended up dropping it in St Johnsbury and I will NOT be charged an extra fee for that since you all changed the drop location. Unacceptable behavior on your companies part. So your customer support, which is very poor, would get a 1 on a 1-10 scale with 10 being high and 1 being terrible.
Michael M.- Vermont VT
- Saint Johnsbury
- 05819
Moving Truck Rental in Saint Johnsbury, VT at Portland Street Service Center
(Concessionnaire U-Haul dans le voisinage)
599 Portland St
Saint Johnsbury,
VT
05819
Pour nous contacter
599 Portland StSaint Johnsbury, VT 05819
Services dans cet établissement :
Location Hours
- Lun - ven : 8h am à 5h pm
- Sam : 8h30 am à 12h pm
- Dim : fermé
- Retour client 24 heures
One-Way and In-Town Local Rentals in Saint Johnsbury, VT 05819
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
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Camions de déménagement
Nous avons la plus grande sélection de camions neufs!
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Remorques et remorquage
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
- Rating:
- 5.0
N/A flawless transaction
Jennifer I.- Rating:
- 4.0
Make sure reservation website and pickup location are in sync. The pickup location did not have the dolly I had reserved but luckily I was able to pick one up at another location nearby.
elaine T.- Rating:
- 3.0
i was not asked if I wanted safe drive insurance but charged for it
cindy D.- Rating:
- 5.0
I'm 71 and have been stuck on moving many generations! This was the easiest pickup and drop off I have ever had! Great truck. Great service! Thank you!
Richard G.- Rating:
- 3.0
Everything went well.
dennis C.- Rating:
- 3.0
Location was easy to get in and out guy was nice but never gave us any paperwork .so we didnt know milage etc to tell the uhaul company when we had a issue. Called and left a message about 4 charges on my account for 2 rentals nobody has called me back the uhaul app sucks kept freezing my phone up everytime I used it. Also when I called in to dispute something I waited 20 mins for someone to answer the rep was friendly and polite but he put me on hold to transfer me to the dispute dept and I was on hold 40 mins and nobody picked up.
vickie B.- Rating:
- 3.0
Better selection of trucks at all locations, 10 foot box truck was very loud and the box sounded like everything was being slammed from wall to wall while going 10 under the speed limit everywhere on good roads that weren't full of pot holes or tight turns. Seats don't have much space to move if you are tall or have long legs. Loved the back up camera so you can comfortably back up using side mirrors and know that you're not going to back over someone. Plenty of power to tow or haul whatever you need which was very nice. Equipment was very clean and looked almost new.
John H.- Rating:
- 3.0
I was charge for the "wrong drop off" location and yet it's the location Uhaul told me to drop it off, the entire experience was awful. I'personal excepted a better experience from a major brand like UHaul
TONY P.- Rating:
- 4.0
A little too "down home" and informal, but helpful and expedient.
William P.- Rating:
- 5.0
U-hal was clean, everything went well... Very friendly service
Jennifer K.- Rating:
- 2.0
Closed location. No cell service at location. Sent to another location. Truck snowed in. Key and truck didn't match. I usually have great rental experience with UHaul. Would not use mobile app for rental again.
Earl W.- Rating:
- 1.0
The truck was stuck had to wait for them to pull it out. The guy was rude stating that was just a parking lot for them (I-haul). The truck had not been swept out garbage to include plastic gloves were in it. I think part of the reason it was stuck was that it didn't have winter tires on the truck and this is Vermont. I didn't think I was going to make it over the mountains!!!
florence L.- Rating:
- 2.0
There was only one person at the drop off location and when I called from the gas station prior to dropping it off, I was told to park it across the street, because of the size of the U-Haul. When I took the paperwork and U-Haul truck key into the drop off location, I was told to put everything on the desk. I told him that it was full of gas and it had been swept out as required. He told me I was all set and would get an email or a text for the billing. He did not inspect the truck, but told me he would move it soon. Not what I had expected?
Douglas T.- Rating:
- 5.0
Excellent Customer Service and spotless vehicles!
chad R.- Rating:
- 3.0
Saved about 200 dollars for an 80 mile round trip voyage from my destination site after a 190 mile drive. Frustrating.... again more of a corporate problem....
David D.- Rating:
- 5.0
Telephone UHaul customer service said this was not a 24/7 pick up facility. When I got there they told me it was. Accurate communication from UHaul telephone customer service would have been helpful.
Steve S.- Rating:
- 2.0
Very unprofessional and unfriendly uhaul dealer
Elizabeth S.- Rating:
- 5.0
I Had a great experience with the owner. Truck was clean had gas in it I had no issues what so ever! He's always busy which means he does things right.. He's good at what he does....
jennifer K.- Rating:
- 3.0
The only issue I had was I ended up an hour after my pickup time and didn't realize my reservation had expired halfway though my checkin process. As a result it took 20+ minutes to get everything sorted. The video is a bit misleading making it look like 2-3 minutes. The remote validation process was at least 10 minutes. It wasn't clear that I stayed in the app the whole time I figured the person doing the remote validation would text or call to say I'm good to go. A few of those details can be improved: clarity on what happens if you're late, more text communication, more clarity on the remote checkin process and what the order of events are during it.
Jessica I.- Rating:
- 3.0
Trucks were clean. They seemed to be in good mechanical condition. But no idea if well maintained or not, not sure of uhaul definition of well maintained etc.
Robert H.- Rating:
- 1.0
I would never recommend this location to a friend. The business was supposed to open at 8 am, he showed up at 11 am. This completely derailed my day and ended up costing me money because I had to cancel the help I hired at my destination. I'm pretty sure he was drunk when he finally arrived. He charged me for things that I didn't get and specifically said I didn't want on the order. I'm uncomfortable with him having access to my credit card number, because I don't trust I won't be charged again or my information stolen. I expect a minimum level of professionalism from UHAUL, this was an unacceptable way to conduct business.
Matthew S.- Rating:
- 3.0
Asked to have the return destination changed to a closer and more convenient one. He supposedly did that but when I checked the contract before returning it was still the Barnstead location which ended up putting more miles on the truck and getting charged for overage.
RICKY H.- Rating:
- 3.0
the u haul truck had 14 miles of gas left in it when we picked it up at Portland Street service center said previous renter failed to put gas in it, almost ran out of gas, put in gas and returned with extra gas
Stewart W G.- Rating:
- 2.0
He was rude,
michele M.