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MATTHEW N
Customer Reviews for Portland Street Service Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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No one was there. It was kind of scary. I took pictures just in case there was an issue.
Peter CThis location wasn’t very friendly, accommodating or willing to help at all.
Dylan HSmall auto repair shop, but the owner is very knowledgeable and packs a ton of Uhaul trucks and trailers into his location. If you need anything Uhaul related...he's got it!
Troy LNot only was the location not staffed, but U-Haul attempted to charge me for an additional day. Fortunately, I don't trust any company except the one I work for and took a time-stamped photo of the truck when I dropped it off (which was before the agreed-upon drop off time). What a racket! Won't do that again...I'll rent from Penske next time.
Christopher MNo one was available to process rental for almost an hour after my reservation time. Person who was at the location (not a U-Haul worker but the only person to meet customers) was extremely rude.
Marsha GCab was full of dog hair… but we cleaned it up…. Everything else great!!
STEPHANIE HVery helpful and kind staff would go there anytime to rent any equipment or vehicle from these guys very satisfied of their location
Elpidio RThis was a terrible experience with uhaul. I will Never recommend again.
Denise MGreat experience! Michael was very helpful by quickly attending to the reservation and the trailer's attachment to the vehicle. Drop off was also quick and the paperless processing was problem free. Overall, an outstanding service result from start to finish! I'll certainly be back! Thank you!! Thomas
Thomas CMike was great and super helpful. When the original truck I had reserved turned out to be too small to fit what I had to move, Mike was able to get me the next bigger truck.
eric hThis was an easy rental. The truck was available when needed and the reservation was quick and easy. The only issue we had was that somehow the rental got canceled after we returned the truck and I was not billed. I contact MIchael at the shop and he was able to easily and quickly resubmit and bill me. It was very easy and friendly. Merci.
Stephanie JNo one there no clue where to drop equipment lot was a mess called number no answer or instructions on their voicemail
Trichia CMake sure they are aware of the 24 hr. Check in in advance.
Robert WVery confusing location and little or no area to pull in. Location was not organized or clean. However the rep was very helpful and immediately came over and took care of the drop off.
Michael FMike was very polite and courteous. I had no problems at all
Joanne LAttentive to my drop off. Supported me through the process.
Thomas DVery accommodating!!
GARY TLocation was dingy at best, and the guy who runs the place doesn't really care about customer service (it's a garage that rents out U-Haul trucks. Just imagine an oil rig worker staffing the front desk of a Hampton Inn). Also, I DID NOT sign up for the "Safe Move" coverage, but I guess it 'snuck in' when I was signing the form on a small tiny screen of an iPhone. It was SOO hard to see the screen that you just wanted to get out of there. That was an extra $15 that I wasn't planning on spending. (The total mileage used was less than 5 miles!).
George SThe location looks like a junkyard, there is absolutely no parking, and the trailer smelled like oil and grease and was dirty. I had to broom out and air out the trailer before using it. The trailer itself was fine. The business owner also damaged the bumper on my brand new, 1 300 mile vehicle while attaching it. If I thought I could actually get anything done about it, I would have contacted someone to have my car fixed. Uhaul's trailer was great, but they might want to rethink their relationship with this business.
Alex SIt was a mechanic shop and the man seemed annoyed that I interrupted him. He didn't have much to say except that I'd get a receipt from uhaul in my email.
Mary NGet better locks or use some wd40 on them! Took nearly 1/2 hour to pry it open. Lot so full nowhere to park. My truck was at an old Cumberland farms across the street in an unmarked parking lot. Visually the place was real run down & no covered area to work on opening lock. It was torrentially raining & I got completely soaked. It was awful. Broke 2 fingers nails trying to open it. Lock was like cemented shut. I thought I was given the wrong code. Lost service. Just awful experience & will never self check in again.
Florence WWe had problems with using the app to return our trailer. Our cell phone reception was poor, and it was Sunday so there was no one there to help. But it seems that U-Haul was understanding about this issue and did not charge us $20 for being late.
Teresa SOn the road within 30min without having a prior reservation.
Keith FExcellent experience service was great
John GOpen on time and organize the lot better.
MICHAEL HLot not plowed. Got stuck. Had to find and pay someone $100 to even get in.
Bill BMike (he never said ?) at Portland Street Service Center has very poor communication skills - barely speaks. Location is dingy and run down. After a few brisk grunts for information, he handed me the keys and pointed to the truck. After seeing there was evidence of previous damage, I returned inside within 2 minutes to show it to him, but he was nowhere to be found - he had driven off on an errand. His helper was nice, and we both took photos.
Brad VAt this location, ONLY ONE PERSON was able to process our UHaul pickup, and he was absent for over 45 minutes when we were trying to get the truck, and had a schedule to keep. We have used three other UHaul outlets relatively near to us, and they each seemed to have someone at the desk who could process the pickup, so waiting was minimal. Of course, if this is the only outlet with the equipment available, I would use it again, and recommend to others. Other than this issue, I have no complaints with them.
Bruce WWhen I reserved at my location, which I picked there but gat a call to puck up further away and wasn't impressed with that. But all worked out.
Shelley MThe man we talked to there was rude and uninviting. It made me wish I had driven the extra 20 miles just to not have to deal with him.
Marsha MTruck was mechanically not fit for use. Started hard and fan belt screeching. Unable to use AC on 88 f day. Customer Service unfriendly and not helpful.
Jay NNothing to improve! Mike handles the job as a professional!
Clifford aAllow you to upload a picture not require you to take a pic in real time when you drop off. It will have a timestamp so you can see it's legit even if it's an upload. I had gone around and done all the pics required and then had to do them again because app did not allow uploads. Just a pain. But not the end of the world.
Matthew AMike was very helpful in getting the truck evaluated and ready to go. Pickup and drop off was easy.
Moya HFix your website/app! Please!! Sometimes drop off is nice and easy, take my pics, submit things, and its done - other times I have to try the app a few times, spend time on the phone, call in, and talk to someone... and it takes a lot longer than just dropping it off.
Samuel BEverything worked out for us…….Mike is great!……..Thanks!…………Kevin is too out in NEK storage in Lyndon, helping us get back up truck after the one he had for us was inoperable….
Kurt SMike was very professional and helpful! I need another trip and I will go to this location
Clifford BNo problems with this service. Would go back again.
john fclean the vehicle cab before re-rental
Daniel WVery good service
Phillip LThe only thing was that I said one way from st johnsbury vt and would drop it off in Lancaster. They didn't put that down as Lancaster as my drop off point. And had it down as where I picked it up from.
dillion eChange locations
SUSAN LVery friendly at pick up and drop off of the u-haul
Rhonda POpening hours for this location are not correct on U-Haul site.
Stephen WThe truck smelled like an ash tray. People definitely smoked cigarettes in the cabin.
Jason SVery easy and efficient with the electronic/mobile process. Everything was buttoned up and ready to go even though we arrived early.
Daniel GIt was confusing with the gas tank being at half and then trying to fill to that point. I added too much, which was frustrating. If the gas tank could be full upon departure it would make things much easier!
Robert LOvercharged
MICHAEL Lexcellent customer client interaction
Robert LThe person who gave me the truck was rather short with me and then also gave me the wrong truck, creating an issue when I returned the truck. He told me not to complete my mobile check in because he was completing the check in for me on his end, but then didn't change the number of the truck I was getting. I felt uncomfortable and wanted to leave very quickly.
HOPE S