Évaluations des clients Postal Annex #15

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Postal Annex #15

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Jesse G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Patrick T. le

Évaluation :

Make sure the truck is usable in the first place. Multiple mechanical problems with the truck in the first place and during the trip to the point that it was dangerous to drive. Only one headlight worked. Dashboard back light did not work to the point that I can not tell the speed i am going. Lastly I sent in a customer review on Tuesday 2nd July with order number without responses. How is this business run with such incompetency? Overall very disappointed with Uhaul and the service they have provided.

Tina S. le

Évaluation :

The reservation location kept getting moved farther from where I needed to go with the truck. It cost a lot more money on mileage. My fault I suppose for not demanding a closer location. The local franchisees are always good, but I have had several bad experiences with the national reservation people, including getting billed an extra $600 once without warning for changing a drop off locations to be 10 miles closer. If that sounds unbelievable, I thought so too, but it is true. I just rented from Penske for my actual move from California to Texas and they beat U-haul's price by 25% and the service was fantastic, including changing dates three times without any change in charges.

Paul F. le

Évaluation :

The onsite employee was wonderful in helping organize the timing for me to move. Thank you

Tanya K. le

Évaluation :

My first call I was told there was no need to make a reservation, to just show up at the store when they opened at 0900. When I got there, the first thing I was asked was what my reservation was under... Other than that. We had a wonderful experience from beginning to end. Great location, wonderful friendly staff. Couldn't ask for anything more!

Daniel B. le

Évaluation :

Our pick up site was changed to a location that did not open for two hours later than we had reserved and that cost us valuable time and money to accomplish the move. We had no other opportunity at such a late notification. Would definitely not recommend this kind od 'service'!

Philip O. le

Évaluation :

Le client n'a pas laissé de commentaire.

JOHANNA S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Stephen F. le

Évaluation :

Had to sweep out back of truck before loading. Floor on passenger side was dirty too.

Vicente L. le

Évaluation :

quick in and out

Terah L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Marioly M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Brian E. le

Évaluation :

Whilst the truck was well maintained , the parking brake was on the verge of needing maintenance , when the foot pedal was depressed it would go all the way to the floor before grabbing. This WILL need attention soon.

Kelli S. le

Évaluation :

Nothing! Very professional and quick. Great explanations. No surprises.

KATHRYN T. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ernesto D. le

Évaluation :

Nothing to improve just wanted to let you know that the Gentlement that help me out was very professional I would make him a supervisor in my business give him a bonus keep him happy cause people come to this location cause of the profesionalaty that he conducts businesses.

David W. le

Évaluation :

Le client n'a pas laissé de commentaire.

KATHRYN T. le

Évaluation :

Le client n'a pas laissé de commentaire.

Shannon I. le

Évaluation :

If I have to bring back the vehicle with fuel, then the least that could be done is keeping the windshield clean. Interior was fine, outside needed a wash, but the windshield was filthy. :/ I cleaned it myself both inside and out, took less than 10 minutes. So I'm not really sure why that can't be done before renting out to clients......

Angela K. le

Évaluation :

Clerk should give more details of drop off location. He said it was 1.5 mile from where I was going and it turned out to be 15 miles from me. There were several more closer but I couldn't get thru to customer service to alter drop off contract. On Hold for over 23 minutes. I hung up. Terrible customer service hotline.

JEFFREY D. le

Évaluation :

friendly staff and very helpful

Santiago V. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ronald V. le

Évaluation :

Le client n'a pas laissé de commentaire.

Aaron l. le

Évaluation :

Nothing to add, excellent service

Pavel M. le

Évaluation :

The postal annex rep was super helpful when I had questions. Even offered to help me through the mobile process. Great customer service. The moving truck had a dirty sliding back door, but the cabin was clean.

PETER M. le

Évaluation :

John is friendly and helpful. I really like this location as it is a small business owner.

Margaret G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Luther D. le

Évaluation :

A+

Michael S. le

Évaluation :

Windshield was dirty and interior had not been swept

Elizabeth P. le

Évaluation :

The location was different than what I initially picked however, they called to verify the the location and pick up time/equipment. Overall it was a pleasant experience minus the fact that the location we had was slightly difficult to find as it was part of a postal annex and not easily identified as a Uhaul. Overall, very happy.

Dean S. le

Évaluation :

The pick up location was changed without notifying me. That should not happen

Diana A. le

Évaluation :

The check in was a huge pain, not as efficient as advertised

Adrian R. le

Évaluation :

Drop off directions specific to location. (Where to park, leave keys, etc..) Thank you!

Tiina R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Rob M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ponnice B. le

Évaluation :

Make sure you charge adequately. I reserved a truck for 2 days, kept it for 1 day, and my credit card was charged the for 2 days.

lynn r. le

Évaluation :

Wasn't told the drop-off point was closed on Monday. Was told I had 3 days, actually 4.

Tomas D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Dorothe L. le

Évaluation :

No Dropbox, had to go to a different location to return truck - and got charged for the gas used to get there - not happy

veronica b. le

Évaluation :

John was pleasant