Customer Reviews for Postal Annex #15
(Concessionnaire U-Haul dans le voisinage)

116 évaluations

1637 E Valley Pkwy   Escondido, CA 92027
(E Valley Pkwy and Rose)

(760) 747-7296

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 6h pm
  • Sam : 9h am à 5h pm
  • Dim : 10h am à 2h pm

Services dans cet établissement :

Pour nous contacter

(760) 747-7296

1637 E Valley Pkwy
Escondido, CA 92027
(E Valley Pkwy and Rose)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 6h pm
  • Sam : 9h am à 5h pm
  • Dim : 10h am à 2h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Randee M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tomas L. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

RUBEN Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOROTHY G. 
Évaluation :
3

We filled the gas tank immediately before returning the vehicle yet we were charged ~70$ for fuel!!! Thats total crap. Never renting from uhaul again.

WILLIAM P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

MARK H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATRINA I. 
Évaluation :
1

The location should not be a uhaul drop off location. Poorly staffed, unable to leave the location to look at the truck or confirm fuel or mileage at drop off. Unfriendly and annoyed that we were dropping off. Unit was not checked in until 2 months after we dropped off. Had to hold for 40 min to find out why charged addiitonal 30 $

Cathleen V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erica R. 
Évaluation :
5

Check batteries to ensure they are fully charged?!

Jose G. 
Évaluation :
5

I had ll reserved a 26 foot truck via telephone. At 8pm the night before pick-up I received a telephone call saying no trucks at were available until Monday at any San Diego locations. Your customer service representative told me to try one of your competitors. After some anxiety, as you can see, I was able to go online and reserve this truck a few miles away for the next morning. I've always had good experience with U-Haul. I hope this was an exception. Merci.

WILLIAM D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebekah L. 
Évaluation :
1

I was told I could do mobile check in at 8am since the location did not open till 10am. I tried to get my truck but could not use the app or website to check in. It took my payment and drivers licenses, but did not let me get the unlock code for the truck. I had to wait around till the store opened to get my truck. Delayed me by 2 hours and I was on a tight deadline to move out of my place. Also I wanted to start early since it was 100 degrees that day and wanted to be done before the heat of the day. This was not a great customer experience.

ANTHONY S. 
Évaluation :
5

My one complaint is that none of my “extras” that I ordered were in the truck. I requested a furniture dolly, utility dolly and furniture pads. I did speak to customer service after a brief hold and they assured me they would make a note and refund the amount of those rentals. Unfortunately, it delayed my trip by nearly an hour because I had to go to Home Depot to purchase a furniture dolly. The good comment about the trip was the vehicle drove very well and maintained decent gas mileage. It also had plenty of storage, was clean and a comfortable cabin space.

Erik H. 
Évaluation :
5

N/A, Drop off after business hours.

Veronica B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Justin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carolina C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Donivan W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael K. 
Évaluation :
3

I reserved a 20 foot U-Haul and this location did not have one, then I asked to give me one to replace it at least a 15 footer and they didn't have that because they had them reserved they did not accommodate my needs and honor what I had booked I didn't even receive a discount

Haydee B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Carol B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joshua W. 
Évaluation :
5

John was very helpful

Jose M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph W. 
Évaluation :
5

Everything was clean, but I got a flat tire on the car healer within 45 miles of leaving on a1600 mile trip. Also a couple of the tires on the rear axle if the truck were really bald. I understand why, but not having cruise control on such a long journey is very annoying.

Joel P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

vickie K. 
Évaluation :
3

Weird drop off site. No others cars in site, really did look like just a postal annex. Drop off was super easy and fast though.

Michele S. 
Évaluation :
5

Easy location thanks

Judy M. 
Évaluation :
3

Maintenance was lacking! 2 tires HAD to be replaced before we could even leave the parking facility. Pick up was for 8 am and it was after noon before the truck was ready. The other same size truck on lot was offered to us and it had an oil leak that should have kept it off the road. Hopefully other folks will be safe on road. Third rental was not a charm like our previous two this year.

Sheryl N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bret F. 
Évaluation :
4

Nothing. The site was clean, the staff were polite and helpful. I didn't even know U-Haul had a location so close to my home until I Googled it. I well use this location again.

Antonio M. 
Évaluation :
5

19,95 $ turned into 110 $. . . .

Ron L. 
Évaluation :
5

I picked up at 3:51 pm and because I asked about after hours drop off they put a return time of 9:00 pm. I had to call into get it changed to 3:45 pm drop off the following day. I dropped off at 3:00 pm and they tried to charge me for 2 days

Michael B. 
Évaluation :
3

Was a little difficult to locate. Should let customer know it's Postal Annex location and not a "U-Haul".

Steve M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jason D. 
Évaluation :
2

I arrived 45 minutes early ahead of store opening to use the uhaul app to download some code to get truck. The App hung up and would not allow me to continue with the verification process. I have an android phone, the whole process was a disaster. Will never do that again. So I wasted 45 minutes waiting for the store to open. Thankfully the clerk Ruby was excellent at getting me checked in and on my way. Your app is terrible, would not let me resubmit the driver license photo. I would appreciate some kind of credit for my wasted time. Also the truck was parked under trees and the windows and windshield were extremely dirty. I had to wash before I could see out to drive safely. Dennis

DENNIS R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Catherine H. 
Évaluation :
5

Never dealt with anyone at this location.

Davina V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christian G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID W. 
Évaluation :
3

Online booking by android slow and cumbersome - seemed like old technology. Truck windshield filthy. People in store ok.

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse G. 
Évaluation :
1

Make sure the truck is usable in the first place. Multiple mechanical problems with the truck in the first place and during the trip to the point that it was dangerous to drive. Only one headlight worked. Dashboard back light did not work to the point that I can not tell the speed i am going. Lastly I sent in a customer review on Tuesday 2nd July with order number without responses. How is this business run with such incompetency? Overall very disappointed with Uhaul and the service they have provided.

Patrick T. 
Évaluation :
4

The reservation location kept getting moved farther from where I needed to go with the truck. It cost a lot more money on mileage. My fault I suppose for not demanding a closer location. The local franchisees are always good, but I have had several bad experiences with the national reservation people, including getting billed an extra 600 $once without warning for changing a drop off locations to be 10 miles closer. If that sounds unbelievable, I thought so too, but it is true. I just rented from Penske for my actual move from California to Texas and they beat U-haul's price by 25 % and the service was fantastic, including changing dates three times without any change in charges.

Tina S. 
Évaluation :
5

The onsite employee was wonderful in helping organize the timing for me to move. Merci

Paul F. 
Évaluation :
5

My first call I was told there was no need to make a reservation, to just show up at the store when they opened at 0900. When I got there, the first thing I was asked was what my reservation was under... Other than that. We had a wonderful experience from beginning to end. Great location, wonderful friendly staff. Couldn't ask for anything more!

Tanya K. 
Évaluation :
1

Our pick up site was changed to a location that did not open for two hours later than we had reserved and that cost us valuable time and money to accomplish the move. We had no other opportunity at such a late notification. Would definitely not recommend this kind od 'service'!

Daniel B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHANNA S. 
Évaluation :
5

Had to sweep out back of truck before loading. Floor on passenger side was dirty too.

Stephen F. 
Évaluation :
5

quick in and out

Vicente L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terah L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marioly M. 
Évaluation :
5

Whilst the truck was well maintained , the parking brake was on the verge of needing maintenance , when the foot pedal was depressed it would go all the way to the floor before grabbing. This WILL need attention soon.

Brian E. 
Évaluation :
5

Nothing! Very professional and quick. Great explanations. No surprises.

Kelli S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHRYN T. 
Évaluation :
5

Nothing to improve just wanted to let you know that the Gentlement that help me out was very professional I would make him a supervisor in my business give him a bonus keep him happy cause people come to this location cause of the profesionalaty that he conducts businesses.

Ernesto D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHRYN T. 
Évaluation :
5

If I have to bring back the vehicle with fuel, then the least that could be done is keeping the windshield clean. Interior was fine, outside needed a wash, but the windshield was filthy. :/ I cleaned it myself both inside and out, took less than 10 minutes. So I'm not really sure why that can't be done before renting out to clients......

Shannon I. 
Évaluation :
3

Clerk should give more details of drop off location. He said it was 1,5 mile from where I was going and it turned out to be 15 miles from me. There were several more closer but I couldn't get thru to customer service to alter drop off contract. On Hold for over 23 minutes. I hung up. Terrible customer service hotline.

Angela K. 
Évaluation :
5

friendly staff and very helpful

JEFFREY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Santiago V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald V. 
Évaluation :
5

Nothing to add, excellent service

Aaron L. 
Évaluation :
5

The postal annex rep was super helpful when I had questions. Even offered to help me through the mobile process. Excellent service à la clientèle. The moving truck had a dirty sliding back door, but the cabin was clean.

Pavel M. 
Évaluation :
5

John is friendly and helpful. I really like this location as it is a small business owner.

PETER M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret G. 
Évaluation :
5

A+

Luther D. 
Évaluation :
5

Windshield was dirty and interior had not been swept

Michael S. 
Évaluation :
4

The location was different than what I initially picked however, they called to verify the the location and pick up time/equipment. Overall it was a pleasant experience minus the fact that the location we had was slightly difficult to find as it was part of a postal annex and not easily identified as a Uhaul. Overall, very happy.

Elizabeth P. 
Évaluation :
3

The pick up location was changed without notifying me. That should not happen

Dean S. 
Évaluation :
4

The check in was a huge pain, not as efficient as advertised

Diana A. 
Évaluation :
4

Drop off directions specific to location. (Where to park, leave keys, etc..) Thank you!

Adrian R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tiina R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rob M. 
Évaluation :
4

Make sure you charge adequately. I reserved a truck for 2 days, kept it for 1 day, and my credit card was charged the for 2 days.

Ponnice B. 
Évaluation :
5

Wasn't told the drop-off point was closed on Monday. Was told I had 3 days, actually 4.

lynn R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tomas D. 
Évaluation :
1

No Dropbox, had to go to a different location to return truck - and got charged for the gas used to get there - not happy

Dorothe L. 
Évaluation :
4

John was pleasant

veronica B. 
Évaluation :
3

When I rented the Uhaul truck I was given a guide to follow with the suggested amount of gas needed to bring it back to what it was originally rented out for. I followed the guide as instructed by John who rented the truck out to me. I upon returning I was down to 1/8th and the contract suggested to put in 23 gallons to bring it back to 15/16 of a tank. ( Print out also said it was a 33 gallon tank. Probably a lie! ) Well, needless to say the contract info was wrong and you got a full tank out of me. But I guess that is the general purpose. I did not feel comfortable renting the truck because I've had gas level issues in the past and again I'm having the same issues. My suggestion is that ALL trucks are rented out with FULL tanks so these issues will be automatically solved! I'm glad I don't have to rent a truck again. I feel like I was taken advantage by a huge company. But again, I believe they print out the wrong info to squeeze anything out of you. And discounts, forget it. Military screw you too. Right Uhaul, way to go!?!!!!

Christina C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

glenda B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Howard F. 
Évaluation :
4

There weren't enough pads to fill the requested order, and there was a homeless man living behind the truck who was practicing his nunchuck skills when I picked up my truck that was a little unsettling. The staff was good about accommodating the fact that they accidentally rented out the truck I ordered though. Overall a good experience but they were just understocked.

Chris V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Courtney M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose C. 
Évaluation :
1

Had to pick up the truck a day early because we called the Valley Center location and they said they didn't have a 10' truck for a Sunday pick up (we had to drive to Escondido to pick up the truck a day earlier). They told us since we had to get it day earlier then it would be an extra day on the back end (which we got charged for at the Huntington Beach location). Plus we got a 100 miles and we drove from Escondido to Huntington Beach (which is approx 60 to 70 miles but still got charged for overage on miles). I'm so confused by the service and the contradictions.

Carol G. 
Évaluation :
3

The worker, John was a super busy, but managed to help me out in a courteous and professional manner.

Jim E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Debora R. 
Évaluation :
4

n/a

Fernando S. 
Évaluation :
3

U-Haul should have a "full tank Policy" for your rentals. The rental I had was only 1/4 tank full. This will ensure your company knows when there is an issue with fuel lines before renting.

John H. 
Évaluation :
5

Nothing I can think of. I was treated respectfully, and had a great exchange. I did not have to wait - at all! My expectations were exceeded.

Steven D. 
Évaluation :
5

John was professional and focussed on customer satisfaction. Nice truck. Met our needs perfectly. Merci!

Andrew W. 
Évaluation :
5

Great Service

David W. 
Évaluation :
5

Quick and efficient!

Rosanne V. 
Non reviews have been submitted for this location.

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