Excellent Customer Service. Highly Recommend Personal and CorporateCONNIE M.
Customer Reviews for Postal Annex
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Antioch, TN 37013
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 10h am à 5h30 pm
- Sam : 10h am à 2h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Make pricing more clear. I didn't understand there was a rental fee on top of the rental fee making it twice what I thought it would be. I could have made alternative arrangements for cheaper.Brandy C.
I reserved a u-haul to move over 50 miles away. When I picked up the truck I was informed that a â€œIn town truckâ€ had been reserved for me and I had to return it at the same location. This meant I had to spend another 2 hours round trip driving plus pay for the return miles and gas. This caused a huge inconvenience for us. I have use uhaul many times in the past and was so disappointed to have such a bad experience. Also the windshield was so dirty, I could barely see to drive!barbra B.
Le client n'a pas laissé de commentaire.JENNIFER E.
Le client n'a pas laissé de commentaire.Victor L.
Le client n'a pas laissé de commentaire.TIMOTHY P.
I originally booked the truck through a different location from the website and I had to drive 30 min away for this truck because I needed the truck that day.James K.
EVERYTHING WAS FINEBRENDA J.
Le client n'a pas laissé de commentaire.shagayla D.
Charging a full day rate for less than 24hrs of use is robbery. Either charge a day rate for 24hrs or charge a reasonable hourly rate if the truck is not available for a 24 hr period.Zachary M.
Uhaul is horrible. Nothing against the dealers or equipment. Zero.chance I will use.Uhaul next time I need a movimg.vehicle.Christopher D.
Le client n'a pas laissé de commentaire.Raven E.
Le client n'a pas laissé de commentaire.Edward C.
Nice customer service.Jerry T.
The trucks suspension was very loose in the front wheels, felt dangerous on the highway. Also, they need to know how to read a gas gauge. The paperwork they gave me read 1/4 tank in the truck but is was actually an 1/8 tank. Your welcome for the extra free gas. Also, they did not have the dolly I reserved on the truck and pulled one out of their stock room.Greg E.
Le client n'a pas laissé de commentaire.Chelsea H.
Le client n'a pas laissé de commentaire.Jeffrey H.
Location was actually hard to find but after riding around a few times I located the drop off locationKarin W.
Truck was dirty . Front left tire was low in air. For my safety we had to bring the truck back early. Major damage on the back made it hard for the doors to close. Very very disappointedJennifer M.
Le client n'a pas laissé de commentaire.Terron R.
Le client n'a pas laissé de commentaire.JAMES F.
Le client n'a pas laissé de commentaire.Andrew A.
The customers service was outstandingTYRONE F.
Le client n'a pas laissé de commentaire.Keith M.
Everyone at the shop was friendly. Professional and courteous.Jason L.
Le client n'a pas laissé de commentaire.ESSAM S.
Le client n'a pas laissé de commentaire.Albrina C.
They got my information missed up with someone else. They sent me the wrong receipt. I NEVER RECEIVED MY RECEIPT!!! IT'S A HIPPA VIOLATION . SOMEONE ELSE HAS MY INFORMATION!!TYSHECKA C.
Thanks guys for all your helpSHONTE S.
Continue your client retainership.adebayo A.
Le client n'a pas laissé de commentaire.REGINA H.
Money was taken out of my account weeks after, no explanation.JERRAYLA A.
Le client n'a pas laissé de commentaire.DANNY C.
Have utility dollies availbleRAY W.
Le client n'a pas laissé de commentaire.ANGIE E.
The owner opened up the store earlier than expected, went over everything, hooked up the trailer in record time. I was on the road before my predicted time.Jeffrey M.
It would be nice if at least the cab of the rental was clean. It was honestly very dirty but luckily I had my hand sanitizer. The men at this location were extremely nice. I will DEFINITELY be going back when and if I need them.ANGELA M.
Very helpful..staff came to my location to remove tow dolly because strap was stuckWILLIE D.
We experienced a heavy snowfall when it was time to get the truck. The owner/ manager was very helpful in working with us in setting the truck up to be picked up after hours, and then when the snow came, he let us move the reservation without any hassle.Tanna M.
Le client n'a pas laissé de commentaire.DAVID L.
Google maps takes you to Kroger parking lot, turn in is located at the back of buildingMARK P.
Le client n'a pas laissé de commentaire.WILLIE D.
Le client n'a pas laissé de commentaire.DANA E.
Le client n'a pas laissé de commentaire.BEREKET A.
Both gentlemen on site were very easy to work with and helpful.JOHN H.
Le client n'a pas laissé de commentaire.Susan D.
The inside of the cab was a bit dirty, with cigarette butts in the ash tray.Stephen G.
If the equipment a customer reserved won't be available For their rental, let them know in advance.Marquitta M.
I didn't get his name but I think he was the manager. He went above and beyond to make sure we were taken care of today.Courtney S.
I caught a blowout. The truck had a faulty sensor. Almost caused a collisionJOSIAH E.
Le client n'a pas laissé de commentaire.LAQUESTA S.
It took forever to ck out power was out and in spite of reservation # we had to resort to the phone app and it was a nightmare took over 2 hoursAlexander S.
Le client n'a pas laissé de commentaire.RUFUS H.
First of all, I was never supposed to pick up at this place. I selected a place that was open at 7 AM so that I could pick up boxes as well. U-Haul changed my pickup location without telling me at all like a day before my reservation. I reserved the truck a month in advance, there's no reason I shouldn't have been able to get my truck at the location I wanted. So then I had to go to the location that was open at 7 AM, then go to the postal annex and go behind the shopping mall with trucks going in and out constantly. I was very unsatisfied with my whole experience with U-Haul.Daniel J.
Le client n'a pas laissé de commentaire.JONATHAN M.
Whoever set up my reservation from this location did not do it properly. Therefore, when I got to the site on a Sunday to check via online I was not able to do so. I had to call the U-Haul helpline and have a representative walk me through it over the phone. It took almost an hour and the movers were scheduled to be at my house already. Then, I was overcharged in the system, however I believe the representative corrected it.Chanelle G.
Wonderful staff. Very friendly, knowledgeable and fast!VIRGINIA W.
Le client n'a pas laissé de commentaire.Rachel P.
Le client n'a pas laissé de commentaire.MURRAY H.
Le client n'a pas laissé de commentaire.kathleen D.
No improvement needed! We were treated very well at pickup.Margaret S.
Le client n'a pas laissé de commentaire.RUBEN V.
Same as before, FIX THE TRUCK.RHONDA J.
I was very happy with the equipment and price , thank you u haulJOHN C.
This location just needs better signage. It was a little hard to find. But staff was awesome!EDWARD E.
Le client n'a pas laissé de commentaire.MASTER R.
I had no problems with your process.CASSANDRA C.
It's a little tough navigating a 26ft to this location. Would also be nice if had extended hours. 10-4 is tough to makeAUSTIN T.
I had a wonderful customer experience. A+ service was received at this location.Henry S.
Nothing the guys that work at this location are amazing and they were a life saver that day. I'm an so impressed with their customer service and their willingness to help me out in a desperate situation.MATTHEW B.
The process was smooth and the guys were friendly and helpful.JOHANNA D.
Le client n'a pas laissé de commentaire.CHRISTOPHER T.
Le client n'a pas laissé de commentaire.PETER K.
Le client n'a pas laissé de commentaire.KYLIE N.
Le client n'a pas laissé de commentaire.Carolyn S.
Was supposed to be ready for pickup at 7am, was not ready until after 10am. Paid movers for a wasted 3 hours and was not given a discount for the guaranteed time not being honored.DAVID H.
The location has very poor signage, and the booking did not specify the name of the business which housed the rental office, as wellas a FedEx and UPS shipping station. Would you look for a U-Haul is a business called Postal Annex, with no vehicles visible (they were visible behind the strip mall, but there was no marked entrance from the back. I drove around the shopping center 3 times, before calling to find out where to go. One agent handling 6 customers in line: one faxing overseas, 1 UHaul pickup, 1 verifying change in reservation, me, and a couple with 2 pa ckages to ship.LIESAJO J.
Le client n'a pas laissé de commentaire.ANDRES C.
Le client n'a pas laissé de commentaire.JAMES B.
Le client n'a pas laissé de commentaire.ANALEE M.
Le client n'a pas laissé de commentaire.LINDA W.
Le client n'a pas laissé de commentaire.Hulet T.
Le client n'a pas laissé de commentaire.Joseph D.
The staff is always personable. I've always relied on this location for a moving vehicle and will continue to go to them in the future.KATHERINE M.
After my experience with the South Portland store, I was taken aback my the friendliness of the store at Postal Annex on Mt. View Rd. Exceptionally friendly fellow behind the counter.When I mentioned that the South Portland office was supposed to take off the hand truck from my invoice because they hadn't added it to my pickup, he said that it was still on the invoice and he would take it off! Much better service!! I highly recommend this office for local folks in the Antioch area.Samuel B.
Nothing, everything is as it should be👍🏽â˜ºï¸SHARON C.
Le client n'a pas laissé de commentaire.DORIS D.
Inclosed trailer was leaking Water got to some contentAttila K.
Le client n'a pas laissé de commentaire.SHAUNIKA L.
Online my total price was 260 but then when I arrived to pick up my uhaul I was Charged 351WILLIAM G.
Excellent and thoughtful employees; they let me know expectations ahead of time.ASHENAFI D.
Le client n'a pas laissé de commentaire.Cedric T.
Le client n'a pas laissé de commentaire.RICHARD C.
Great service. ThanksSIZAR S.
Le client n'a pas laissé de commentaire.WILLIAM M.
Le client n'a pas laissé de commentaire.MATTHEW S.
Le client n'a pas laissé de commentaire.WILLIAM J.
This was the easiest process and I would recommend this location to anyone!!Jessica E.
Parking is in front of shopping center and truck drop off is in the back. There are no entrance or exits in between. If you are dropping off after hours you will either need a ride or you will have to walk completely around the shopping center to get back to your vehicle.DANIELLE L.