Customer Reviews for Postal Annex
(Concessionnaire U-Haul dans le voisinage)

258 évaluations

5331 Mt View Rd   Antioch, TN 37013

(615) 717-3141

Heures d'ouverture de l'établissement

  • Lun - ven : 10h am à 4h pm
  • Sam : 10h am à 3h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(615) 717-3141

5331 Mt View Rd
Antioch, TN 37013

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 10h am à 4h pm
  • Sam : 10h am à 3h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hulet T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph D. 
Évaluation :
5

The staff is always personable. I've always relied on this location for a moving vehicle and will continue to go to them in the future.

KATHERINE M. 
Évaluation :
5

After my experience with the South Portland store, I was taken aback my the friendliness of the store at Postal Annex on Mt. View Rd. Exceptionally friendly fellow behind the counter.When I mentioned that the South Portland office was supposed to take off the hand truck from my invoice because they hadn't added it to my pickup, he said that it was still on the invoice and he would take it off! Much better service!! I highly recommend this office for local folks in the Antioch area.

Samuel B. 
Évaluation :
5

Nothing, everything is as it should be👍🏽☺️

SHARON C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DORIS D. 
Évaluation :
4

Inclosed trailer was leaking Water got to some content

Attila K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAUNIKA L. 
Évaluation :
2

Online my total price was 260 but then when I arrived to pick up my uhaul I was Charged 351

WILLIAM G. 
Évaluation :
5

Excellent and thoughtful employees; they let me know expectations ahead of time.

ASHENAFI D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cedric T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD C. 
Évaluation :
5

Great service. Thanks

SIZAR S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

WILLIAM J. 
Évaluation :
5

This was the easiest process and I would recommend this location to anyone!!

Jessica E. 
Évaluation :
3

Parking is in front of shopping center and truck drop off is in the back. There are no entrance or exits in between. If you are dropping off after hours you will either need a ride or you will have to walk completely around the shopping center to get back to your vehicle.

DANIELLE L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARGARET B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD W. 
Évaluation :
5

Fair better experience than my last with Uhaul! I recommend this location to any wine.

TIFFANY M. 
Évaluation :
5

The two gentlemen at the service counter were very kind and personable. Excellent customer service. The vehicle had a weird smell but minor!!!

VIRENKUMAR P. 
Évaluation :
3

I rented 20 ft truck and given 10x10 storage. The storage didn't match my needs. Everything else was fine.

Beatriz F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAWNA M. 
Évaluation :
3

I would recommend this spot for its other services but my truck was raggedy, no ac on a 90 degree day, and a slipping transmission.

DONELL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARDOVA S. 
Évaluation :
5

Very friendly and professional! I will most definitely return here for my Uhaul needs! Top notch service.

WINDY C. 
Évaluation :
5

James Blackwell is amazing. I had a few issues getting the truck back in time. He worked with me on it. I appreciate his help very much.

TRACIE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WHITNEY E. 
Évaluation :
4

One of the tires needed air in it. The good thing about it is, the uhaul employee told us about it. He also offered to upgrade the vehicle, for the same cost. We declined the offer, because we needed that size truck. Other than that, we had a good experience.

MARY C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BUFORD C. 
Évaluation :
5

The employee is kind and helpful.

SHAWNA P. 
Évaluation :
5

the customer service at this location was great. everything was quick, easy, and the agents was very helpful.

KANDREA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIA I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DMAREO M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NEVA K. 
Évaluation :
5

Mgr at store super awesome!

JAMES A. 
Évaluation :
4

Uhaul provide trucks, but not the location desired for pick up. Uhaul should state that upfront.

Stephanie R. 
Évaluation :
5

The entire process was perfect. The mobile setup and pick up was flawless and I would absolutely use it again. I honestly am unable to find areas of improvement when the whole process is very well thought out.

Antoine B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY N. 
Évaluation :
2

The back of the building smelled like hot garbage. The truck was not swept ... yet i have still pay a 25 fee. the interior was not clean. the dash had visible dust and debris on it. And there was even a cigarette ash in the cup holder. The steering wheel was is gross and uncomfortable because it is a foam/plastic wheel that is beyond peeling. Also down by the drivers left foot there were some wires just hanging out. I had to push that back into place. This truck needs some serious touching up.

Chris D. 
Évaluation :
5

Great quick check out

BOSTON H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Arthur S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mohammed S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TANGRA BERNABA-I C. 
Évaluation :
3

The vehicle was very clean, and the customer service was good, but the back doors of the van were damaged so that they didn't latch properly. Even when they were locked, the door open indicator was on. The doors were only closed by the lock. I think any smack by cargo or from the outside would have caused both doors to open and the cargo to fall out.

TANNA M. 
Évaluation :
5

My reservation was for Lavergne, TN and I was told I had to drive to Nashville to pick up a van. This cost me extra mileage, gas and valuable time when I wasn't anticipating a change of pickup location. Driving in Nashville in rush hour traffic morning and evening to get this rental van was what I was trying to avoid. Plus paying the extra mileage and losing over an hour moving time. Neither location Lavergne or Antioch TN could compensate me for the costly mess up on UHauls part. Antioch managers was very nice and professional. The location is not convenient for me. I did receive an email from Uhaul the day before the move with a pick up location that did not match my reservation location. Uhaul had phone and computer issues in June 21st and I was unable to reach a customer service rep. I would expect a phone call for a location change 24 hours before pick up and Uhaul to try to accommodate me with different equipment, transfer from another location. It was an awful experience and terrible customer service at Lavergne.

MELISSA P. 
Évaluation :
5

Excellent customer service, quick, easy rental

Jason E. 
Évaluation :
2

How about some wheel chocks for when a person drops a trailer. Instead of trying to chock the wheels with a rock or pc of brick. Also maybe have some supplies for your hitch & so forth. Ive rented @ Uhaul in IL & they are much better overall than Tenn. Staff was great But not a great store.

STEVEN G. 
Évaluation :
5

Great experience. I was in and out no waiting

DERICK M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marquiesha H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KARIN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jackesia B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lahonza W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANTA L. 
Évaluation :
5

No improvements as store is awesome for rentals!!!

ROBERT C. 
Évaluation :
5

Excellent service à la clientèle. Gave me a better option than I originally planned. Will be returning. Thanks

MISHAUNDA F. 
Évaluation :
5

I would like this location to get more dollies. Thanks

DEBORAH R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRENDA J. 
Évaluation :
2

The service tire monitor system came on while I was driving. It needed to be cleaned out before I used it. I forgot to take pictures because it was dirty. When I first rented it out the guy just handed me the keys we didn't go over the way the car looked before I got in it. When I returned the car after filling the gas tank back up I handed the keys back to the guy. He said I was good without looking at the vehicle. I don't think these people are doing their jobs correctly.

CHRISTY M. 
Évaluation :
4

Returning customers should have a discounted price to keep us coming back.

ERWIN G. 
Évaluation :
2

I didn't like the salesman's attitude. And I was charged for miles I didn't use.

DEANTE C. 
Évaluation :
2

Staff was excellent

DARYLSHEPHERD C. 
Évaluation :
1

Im sure if not I hope that you know and take this seriously. This is a high crime location. Please check the crime stats or contact this locations police precinct for details. The staff there in a way reflects the locations personality. Perhaps the staff if stressed from that communities experiences. I feel future customers need to be made aware that this location does not reflect all U Haul outlets before considering this location for a family to rent from. I truly regret but feel its my responsibility to report this in writing to prevent and protect customers from any harm or otherwise insult to U-Haul customers from this location.

Monty H. 
Évaluation :
5

EXCELLENT CUSTOMER SERVICE I LOVE ALL THE EMPLOYEES,MANAGER THERE THEY ARE WONDERFUL AND VERY FRIENDLY

Amy U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

madeline B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LORIE S. 
Évaluation :
5

The older guy working was very sweet & understanding. 10/10

RICARA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SEJLA J. 
Évaluation :
2

Put the key drop box on the same side of the mall as the vehicle drop off location. It is a long walk and there is no sidewalk along the road behind the mall. Also UHaul would not accept a passport or drivers license as a form of ID. I was forced to use two references that were called by phone and was lucky that two were available that early in the morning.

Robert M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CARLA T. 
Évaluation :
5

Staff was professional and friendly. If I ever need to rent again, I'd be happy to do so from this location.

Joseph T. 
Évaluation :
5

I had issues from the start. I placed my reservation two weeks in advance. A few days prior I got a call stating that's the uhaul would be at a different location, I wasn't happy but nothing I could do. The night before at 6pm I get an email saying it would be at yet another location even further away! I get there to find out they don't have what I need and I then get sent to a 4 location further away! This is all going against my miles plus I have to put gas in the uhaul. I am already going through a stressful time and a horrible breakup, uhaul made things so much worse! And then the place I was supposed to drop it off to was closed so I had to pay for an extra day! I picked up the uhaul 3 hours late because of them and it was turned in 1,5 hours but I have to pay? Wtf?

KAREN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

R Wade J. 
Évaluation :
5

I submitted my reservation for a 10' truck online for pickup at UHaul Postal Annex. Upon my arrival, the truck was ready and the processing of paperwork to get the key was quick and easy.

LAURA W. 
Évaluation :
3

The key drop off box has to be improved. Anyone can access to the keys after being dropped.

JOSE B. 
Évaluation :
5

Helpful and fast.

LAURA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT G. 
Évaluation :
5

The gentleman who helped me was incredibly kind and nice. He made the process 100 % better.

EVAN D. 
Évaluation :
5

The staff was AWESOME! Thanks guys.

NICOLE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

URANDA L. 
Évaluation :
1

actually have the reservation there that you reserve and not have to wait over three hours before you can get back to your scheduled events

Steven M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KEVIN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terrance K. 
Évaluation :
3

Very helpful workers

Chareece W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JORDAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMANCIO R. 
Évaluation :
5

The only problem was the U-Haul computers were down. I nearly didn't get my reserved 20' truck. I had to go get over 1 200 $cash to pay for my rental. I was on a tight timeline and then this major inconvenience occurred. It compounded an already very stressful situation. By the time I got my truck and loaded it, I got just a few hours sleep before driving from Tennessee to New Mexico. I will say however that Mr. Daniels at the Antioch office did a fine job making up for the shortcomings of a huge and highly successful company. Kudos to him.

John U. 
Évaluation :
5

Best Uhaul experience I've ever had! The workers were juggling so many things but had such a positive attitude and were so helpful. They made the whole process go smoothly and was so easy.

Kathryn A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JANET H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert A. 
Évaluation :
5

Great customer service and convenient location

Philip W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

mary C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DONALD C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH B. 
Non les évaluations ont été soumises pour cet établissement.

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