Fast friendly service.Whitney W.
Customer Reviews for Postal Annex
(U-Haul Neighborhood Dealer)
Pour nous contacter
Antioch, TN 37013
Services dans cet établissement :
- Mon–FriDe 10 h am à 5 h 30 pm
- SamediDe 10 h am à 1 h 30 pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Debra W.
Just want to know when I'll receive my deposit back?Jlyn W.
Good jobvida A.
Le client n'a pas laissé de commentaire.Juliet D.
Le client n'a pas laissé de commentaire.Annmarie M.
Le client n'a pas laissé de commentaire.Ronetta K.
I would travel across town to this location every time. Very kind and professional. Thank you for making my recent move so stress freeTakeya S.
Le client n'a pas laissé de commentaire.Sawm T.
They were very flexible, kind, and professional. Customer service was great!Eleasha D.
Excellent service; great guys who helped me get everything set up and answered my questions. Je les recommande fortement.Raven P.
Le client n'a pas laissé de commentaire.Jahnmarc D.
Le client n'a pas laissé de commentaire.Wissam K.
i never received my dolly and still was charged for itElizabeth B.
Le client n'a pas laissé de commentaire.Traci S.
You are doing excellentMesfin B.
First off charging 0,79/mile in town is ridiculous but the kicker I was I went 54 miles and I know for a fact I did not I would never rent at this location again due to the mileage calibration being way off then somehow I was charged $29 instead of $18 for the truck it's a lot dealing with this location.TANIQUA S.
Le client n'a pas laissé de commentaire.iris M.
Overall great experience!Felicia G.
Le client n'a pas laissé de commentaire.Kaleb M.
The location was helpful and acknowledged my drop off in a timely manner.Bill B.
There was no interaction with personnel due to my return was weekend and after hoursDebra J.
Le client n'a pas laissé de commentaire.Mattie B.
Charged me extra for the gas.Alireza R.
Le client n'a pas laissé de commentaire.ANGOSOM G.
Le client n'a pas laissé de commentaire.Christopher R.
Le client n'a pas laissé de commentaire.STEPHANIE F.
Le client n'a pas laissé de commentaire.Tammy B.
Le client n'a pas laissé de commentaire.Maggie B.
Le client n'a pas laissé de commentaire.Vincent R.
These guys at this location are great, helpful & friendly..6 stars all around.. but 1 star for UHaul Corp for having to have a major credit card to rent a pickup truck & only a debit card for the harder to drive (for a lot of people) 10' & up box truck...makes no senseJeffrey F.
Quick and easy drop off. Helpful and nice.Daniel M.
Le client n'a pas laissé de commentaire.Yoser R.
The dropoff place was behind a strip mall and a little hard to find. Also, he did not check in the vehicle and I was getting calls from U-Haul about the return.Karol J.
The staff member was professional and friendly. Seamless service. Thank YouMyracle T.
Le client n'a pas laissé de commentaire.Therese C.
The only thing I would ask is to improve your sign on the door. The way it reads, there is a slot in the back of the store to drop off the key. So I take all these pictures, record mileage, etc in front of the store and take my key to the back door of the store. Well, the sign should read â€˜return TRUCK AND KEY at the back door of the store'. I've already completed the return pics and closed out the online return process. So I left the truck in the condition and location indicated in the pics. I returned online so I didn't really give positive feedback on the multiple choice questions above.RICHARD P.
I ordered this â€˜10 truck online on Monday, May 15th for pickup on Friday, May 19th. When I get to the store, the salesman questioned how long I needed the truck for. I told him the whole day and he was saying that online overbooked it, even though someone else had a reservation for the truck the next day. He seemed reluctant to rent me the truck. Which I don't understand because I was bringing it back by that time and there were other trucks that size on the lot. When I get in the truck, it had a smelly odor to it and when I look at the dashboard, the tire pressure light was on and it indicated that both the left and right RR tire needed to have air added to it. Once the sun went down, I also noticed that only one headlight was working. It was bad enough that the one headlight was very dull. I took pictures. That truck needed to be serviced! Will not return.Yolandria S.
Not sureJAMES F.
Everything was fantastic. Friendly service smooth transaction and great vehicle. Thank you so muchRacarra M.
Le client n'a pas laissé de commentaire.Comaneci G.
Le client n'a pas laissé de commentaire.Johnathan S.
Le client n'a pas laissé de commentaire.yousf W.
The man at the counter was very professional and friendly, but he was the only worker, you need to give him some help or give him a raise. He's overworked he was working the counter, and when he finished, he had to take us outside to get the truck overall, I had great experience.Rosalind D.
Le client n'a pas laissé de commentaire.Phillip B.
Le client n'a pas laissé de commentaire.Andrea H.
they charge me gas and said it was on E when I returned the truck but I put fuel in the truck where I originally got on 1/4 now they will not return my moneyTONYA F.
N/A The people at postal annex have always been extremely friendly and helpful with all my uhaul needs.Layth E.
Ensure the truck is in good/safe condition to drive. One of the rear tires was nearly flat (22 / 80 psi), & there was no reimbursement or compensation for my having to address it myself.William C.
Le client n'a pas laissé de commentaire.Lisa S.
Great service...and fast service!Karen J.
Le client n'a pas laissé de commentaire.Rosita B.
My brother in law drove the truck and he said it needed repairs and maintenance badly. The brakes were shot and it rode really rough.Carla G.
Le client n'a pas laissé de commentaire.Demetrius B.
Inform customers in advance about drop off requirements and procedure.Mattie B.
If you are doing self pick up before store open it's hard to find the place to get the key. The mobile app is definitely not user friendlyErica P.
My husband stopped to refill the gas tank to the previous 1/4 tank. We were still charged a refill fee. This is stealing.Anne C.
All U-Hauls should come with a dolly. Additionally, you advertise low prices but add a fee for literally everything. Not once did anyone say anything about filling out information online when the U-Haul was returned. BUT once I was ALREADY HOME, I received a message that if i did not verify it online I would be charged an additional $20. That is fucking ridiculous!!! Also people that are trying to move do not want or need 100 text messages from U-Haul. The gentlemen at the postal annex were great.Ashley B.
Kevin was both accommodating and customer oriented.Robert M.
Everything was easy and grey for meArgelia T.
Dude who runs the place is rude.Dorann T.
GPS needs an updateâ€¦takes you to the rear of the building.Charles S.
This place is a scam. I return the truck at night and complete all the steps in the app. Next day I got and email with $316,73 damage fee. I'm 100 % sure there were no any damage when I return the truck and I have photos with me. Then I called to this place and the person is very rude and yell at me saying there are damages then I send the photos after that he said he will call back and never get a call from him. Also, If there is a damage(most unlikely) it should cover from the u haul insurance that I got when I pickup the truck by paying extra. Never recommend this fake u haul place to some one. I wasted $316,73 although I purchased the insurance. Also this place is really ugly. I will never go to get a truck from here.Aditha S.
Serving me 1 hour b4 my scheduled time? Nothing need to change. Keep up the work.Richard A.
Le client n'a pas laissé de commentaire.ANGELA F.
Le client n'a pas laissé de commentaire.Maria c M.
Le client n'a pas laissé de commentaire.Austin M.
The truck that was rented to me had less then a half tank of gas and the drivers side door would not close all the way. I went back in tell tell the employees and they just agreed that it wouldn't closeâ€¦ that's it! Also it closed at 2pm on a Saturdayâ€¦.Wayne W.
Le client n'a pas laissé de commentaire.Daryl D.
The customer service at this location was wonderful. Both gentlemen were extremely helpful when I saw them in person and when I had to call.Megan E.
Le client n'a pas laissé de commentaire.BETTY W.
Le client n'a pas laissé de commentaire.Tifinie K.
Good experience but I was charged for SafeMove and I didn't ask for that. I'm hoping that charge for SafeMove will be reimbursed since I did not request it.Gibran D.
Always a pleasure working with this location. Sometimes getting a dolly or pads can be a challenge but overall a good experience.Stephen H.
The rental company at both places were great.windell B.
Le client n'a pas laissé de commentaire.Luther H.
Lacking customer serviceZach C.
James was just awesome Thank YouMARIA I.
Nothing the experience was great. The 2 men in the office were awesome.Waynesha W.
Le client n'a pas laissé de commentaire.kimm H.
Le client n'a pas laissé de commentaire.Jessica J.
I had a great experience. The Customer Service Manager is very informative and professional. I definitely would recommend and use this location again.Tonya S.
Le client n'a pas laissé de commentaire.Stephen H.
Make sure all lights on truck is in working condition, there were no back lights, and the left tire had cuts in it, and the censor kept coming on, it was a smell of fuel coming in, but I guess if no one drive it and just clean and walk around it it's in excellent condition, but putting over 400 miles ?????Rhonda S.
Le client n'a pas laissé de commentaire.MARGARET C.
Easy in and out. Friendly representatives.Brian S.
Everything was great! No recommendations to improve anything!Kerry H.
Quick and easy. Take someone with you if you return the truck after hours. It's a long walk around the buildingKevin O.
The vehicle was clean but the employee rented a vehicle with a bad tire that needs maintenance. Also I feel like tge employee should listen to the customers instead of trying to over talk the customers and then explain policy/rules so fast.LATASHA W.
Le client n'a pas laissé de commentaire.Joseph G.
Jerry is great to work with. He explained everything and made sure no questions were left unanswered. Will rent from him again this month.russell W.
The agent Kevin is great! Friendly and professional!Andrew S.
Unlimited mileageISMAIL A.
Le client n'a pas laissé de commentaire.Michael J.
Site owner was friendly and prided good advice for selecting the right uhaul truck.Ben B.
Always convenient and best for movingKevin S.
Staff was extremely helpful and understanding! Would definitely do more business there.Jessica T.
Le client n'a pas laissé de commentaire.carol B.
Le client n'a pas laissé de commentaire.David C.
Le client n'a pas laissé de commentaire.Stefanie B.