I reserved the unit at a location convenient to me, without consultation I was moved to this location clear across town, adding 20 miles to my trip. Gave me the wrong equipment first, had to go back and get the correct trailer. Not a good experience.
BC N
Customer Reviews for Powder Max LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Good people, very helpful. Might even use their powder coating business.
Patrick GVery friendly and helpful! Made the process easy!!
john wThe pickup location is in a sketchy part of town, basically next to a homeless camp. Also, the people available to help seemed very unsure of how to check me out.
Kent KExcellent
Brad NThey had a loading ramp the was perfect to unload my trike. The people there are awesome.
fred eThey stayed late to help us and were very understanding!!!
Bailey FEasy, efficient drop-off. Matt is friendly and no-nonsense.
KARY HHelped with loading
Mark Pdidnt know of this location
ELMER WEquipment was clean, up to date. Whole rental experience was very good.
Brian TMet me as I got out of my truck. Was on my way in 2 minutes. Quick and easy.
Brian KTruck was not assessable. Called emergency number at powermax. Lady told me just to move the trailer myself to get my truck. I would like a pariah refund. 8067893643 is my phone.
Larry SMake sure the trailers are clear. One was in my trucks way.
Neil MComputer was really slow. However, this was second location after being told, after many, many minutes on hold with Reservations, that another location had the trailer I needed. That primary location was quite rude in communication that fact.
Philip Egreat customer service. great people!
Lance SThe fellow who helped us was nice but because of the situation stated above our plan to leave early was delayed 1 day. The whole problem took 2 and a half hours to correct!
kathleen qMy husband was told we could return the equipment anywhere...this was not the case.
tiffany pNo hidden surprises.. give full details of all prices before finalizing reservations. Very disappointed of how customer was suckered in on rental.
Jason Cexcellent customer service!
LaShonda MThe drop off hours are very convenient. Used it before but it was after hours. This was the first time to interact with a person. Dropping the key off was a bit weird. The guy didn't acknowledge me for a bit then took the keys without saying that was all. Didn't know if he needed anything else. The location did not report the vehicle being returned. I got a call from customer service. I told the lady when I returned it. She responded, "well I hope it's there because if not, you'll have additional late charges" as if I were lying. I immediately corrected her saying it was dropped off. She still seemed skeptical. Follow up calls Evard if the vehicle is okay, but I didn't not appreciate the skepticism.
Heath RI have not received an invoice showing the rental was closed out
Rick GContinue the excellent service in the cold and the help we received hitching the trailer.
Espiridion LI WILL NEVER USE UHAUL AGAIN. AS A COMPANY, UHAUL IS OUT OF CONTROL!!! I KNOW NOTHING WILL CHANGE IN THE FUTURE. PENSKE OR BUDGET NEXT TIME FOR ME AND I WILL TELL ANYONE WHO ASKS ME "DO NO USE UHAUL"
william vWay too exspensive!!
fred uGreat check in. Very nice and informative.
Tom MVery nice people. Easy pick up and drop off! Will use again!
sharon hI have worked with U-haul in the past for several moves in-town and across the country. I had originally booked my moving van for a corporate store, though due to un-availability they booked me at a neighborhood store. Upon getting to the rental location, the customer service point was starting to drive away and was unaware that we had a reservation for that day. He kindly stopped and went to help us. Due to lack of knowledge about the computer system it took ~ 1 hour to finish the reservation. I then left with the equipment. The following day, I received a phone call from the costumer service representative stating that he in fact didn't perform the reservation right and I would need to do it over. He was able to do it over the phone so I didn't have to come into the store but it was inconvenient due to the fact that I was knee deep in packing. Overall, this location did not have the appropriate training in order to efficiently rent u-haul equipment.
Abigail OGreat people, excellent customer service and follow up, thank you!
BRADFORD HThe location is inside some sort of welding/frabricating shop. Not the cleanest. Also I thought I would get a credit because I returned the truck 2 days early. I can't seem to get a receipt showing any credit.
vernin fAgain, Great Service
David WThe trailer was clean but two of the tires were severely low ... One was at 10psi ( with a nail in it ) the other was at 20psi .. The trailer wouldn't allow me to go faster that 50 mph without swaying out of control.. I unloaded it on the side of the road and put everything in the front on top of my motorcycle to see if it wasn't loaded well.. Made no difference ... Wheel bearings going out ? Or need grease ? ... The lady that rented it to me was amazing as well as the uhaul manager on 6th street in Amarillo .. Helped me find a trailer when the other store had one available but was broke down and not rentable
THOMAS COnly problem is that I dropped the trailer off after one day, but the trailer wasn't check in electronically through the U-Haul system until 5 days later resulting in an extra day charged to me. Not good.
Mark OLower prices
Sonda WThe staff were very helpful.
George O