Nothing needed to improve service to customers.
Harold M.
Customer Reviews for Precision Auto Clean
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Nice attention and good service...
Enrique M.Nothing they where courdios and helpful
ramiro M.Easy drop-off, even late at night.
William W.Service rapide et convivial.
Timothy C.Nothing great service
randal R.The U-Haul personnel are very helpful.
Alan S.I have NO complaints about the location. The person who handles U-Haul there is great. HOWEVER...the text/phone method of getting people to verify damage, upload information, etc. is absolute CRAP. When UHaul texts links to me and I click on them, they NEVER work properly. (This time I verified the plate number but the site wouldn't go any further to allow me to verify and damage at pickup.) I've rented several vehicles from U-Haul (various locations) over the last couple of months, and the links you send via the phone have NEVER worked properly. That limits and will limit my willingness to use U-Haul going forward because it means I have to pick up and return the vehicles when business are open. That's not always convenient. If you're going to ask people to do things on the cell phone, you need to make sure the links/website work. Don't tell me to download an app. I don't want my phone littered with those, and I don't want the potential security/privacy risks that entails. (Everybody and their brother insists you download their app--just NO!) A company the size of U-Haul should be able to do better. I'm VERY disappointed with these ongoing issues. That's on U-Haul corporate.
Susan S.Keep doing what you all are doing!
Larry R.Nothing except leave Matt (The other Ryan) in charge.
Robert R.Everything was phenomenal, from start to finish. This is the service I have come to expect from U-Haul. That's why I always rent from you.
Sal F.S.O.
David R.Perfect service from start to finish! Great people and the equipment was in excellent condition. Wonderful service from all.
joanne H.The customer service representative TJ, in Louisiana, was awesome!!!
Joseph J.Told them about the ac issue and they assured me that they oils look into and make any repairs.
Dawn R.Price, I was almost charged for 2 time slots when I signed up for 1. Just be careful
Clayton A.The lady that was taking trailer off could not even get trailer off and then when I got it off she was just letting it roll forward into me and my truck
Craig C.Very Friendly folks and a great easy experience. Nicely done!
Hunter S.Very friendly, flexible with my schedule change. Great service. 2nd time renting from this location. Highly recommend. Robin- Austin, Tx
Robin F.Great personal service. Quick pick up and drop off.
John L.Professional and customer friendly.
Ed P.Dayton was extremely compassionate to our situation related to the flooding of Benita Creek. Because of his trust, we were able to move our daughter and boyfriend out of their old apt. complex into a newer complex. We made 3 trips with the 10' UHaul. There's absolutely no way we could have done it without that trailer. Thank you so much for hiring compassionate people!
Lara R.Personnel was very helpful in returning my trailer.
Robert B.Everything was perfect ☺ï¸
Larry B.They were helpful and fast. Helped with hookup and accommodating with the return.
James W.Nothing; everything was great!
Sharon M.Great Customer Service!
Thomas J.When I arrived to the store, one gentleman hooked up the trailer and made sure all the lights worked while I was inside doing the paperwork! Totally first class!
Gary C.We chose this location to use a second time because our first experience was so great! The trailer worked awesome!
Aminnie L.Excellent customer service.
Kelly J.The young man that rented me the equipment went well above what his job responsibilities. This is the only location I will use on that area.
Richard C.Very friendly
willaim M.I have used four trailers over the last year. None were swept out. Only this one had tire pressures up to recommended level, 65 pounds. The other three were in the 30s. It is a safety issue.
Kenneth F.Air conditioning in the truck did not work, no notice given. Oil pressure light came on during highway driving.
Joseph A.S.O.
jason W.Continue to being great!!
Keondray W.Very convenient! I would definitely go back.
malik T.Bien
charlie R.I would recommend this location because it was very easy to get the uhaul
phuntesia B.They wer sweet n very helpful in many ways
nicole R.Be extra patient with your customer, I experienced owner wasn't very patient with me due to card issues I feel like that's not professional.
pamela R.We reserved our truck and dolly at another location (Tenaha Tx) more than a week in advance. We went to pick it up that morning and it was not there. We could not get the company to answer the phone. We ended up having to call around and had to go an hour out of the way to get one. However that location was absolutely amazing!
Bryan G.The gentleman that worked there was very friendly and helpful. That experience was very good. When I came there to pick up truck they are closed and did remote pickup but there was not an appliance dolly as I had ordered. Called customer support and was transferred to scheduling. The agent never apologized for the inconvenience. Just said where I was everything is closed and would refund the money. I asked where the nearest one was as really needed it for some large appliances and she came back and told me two cities. I said wow those are like two hours away and again silence on her end. I said well okay and that it would be nice for at least a sorry and nothing again from her. I said okay guess that is that and she said have a good day. Seriously? That was almost condescending as now I was going to have to break my back moving appliances I had ordered a dolly for! Horrible customer service!
Christopher W.I rented a trailer for 30 minutes and the guy on University Street still charged me the money instead of giving me back because my truck was messed up I explained that to him and he didn't care
ryan B.No suggestions. The location is ran and operated quite well & professionally!
Carla H.I had a great experience. Customer service was excellent.
Christina M.