Évaluations des clients Premier Center of Winter Haven

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Premier Center of Winter Haven

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Jeanne L.
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Le client n'a pas laissé de commentaire.

Rory T.
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I will see a friend over to this U-Haul company cuz they're very nice people there and very understanding about the situation that you was in so I will send a friend family member cousin or anybody over to this U-Haul company on Recker Highway

Melody H.
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Nothing to Improve you guys are great!

Edie A.
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Le client n'a pas laissé de commentaire.

Marvin D.
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To keep the great customer service you did with me, great attitude, willing to help!

Melissa F.
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Everything was great.

Marcea G.
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I liked that the truck I got was new and everything was ready and waiting. I liked the online advance check in. It was a pretty quick and easy process.

Betsy H.
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Everything was fast and great lady in the office

james G.
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Don't know

Shannon R.
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Le client n'a pas laissé de commentaire.

Barbara P.
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Easy drop off

MICHAEL S.
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Le client n'a pas laissé de commentaire.

Mendall T.
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None

WILLIAM C.
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GREAT

Thomas A.
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When I reserve the truck online I was quoted 59 cents per mile. They charge me 69 cents per mile. When I bought it up l was told the price has gone up.

RANDALL S.
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Le client n'a pas laissé de commentaire.

Miguel C.
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Le client n'a pas laissé de commentaire.

John T.
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Le client n'a pas laissé de commentaire.

WILLIAM C.
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Le client n'a pas laissé de commentaire.

RODNEY B.
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I actually see no room for improvement. I always receive a clean truck and equipment. Premiere carries a high set of standards that other locations haven't yet achieved and for this reason I continue to rent trucks and equipment as well as refer others to this location.

Michael R.
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Le client n'a pas laissé de commentaire.

Mark E.
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I left the keys in the Dropbox.

Debby C.
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1st time pulling a trailer. I was completely happy with the whole experience from the time I reserved it, used it and returned it.

Maricel B.
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Friendly and courteous staff!

Shane T.
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Le client n'a pas laissé de commentaire.

Valerie L.
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Le client n'a pas laissé de commentaire.

tomas M.
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Le client n'a pas laissé de commentaire.

Taylor B.
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There was no dolley in the truck we called and they have yet to refund the difference

ana G.
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Le client n'a pas laissé de commentaire.

Larry E.
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So the lady was super nice and helpful, but the trailer was broken and had been for a while. So while on the phone with Uhaul, I'm looking for another trailer, they cant find one less than 30 miles away. I found one in Lakeland. I reserved it, but call d up to the previous experience. Was told that they didn't have one. Wasted 2 hours now. So I call back tell them I want to rent truck at my current location, and she reserved it 20 miles away. Lady was beyond helpful and got me in a truck. But while she was trying to fix problems, other place called, they didn't have that truck available but they did have original trailer the man was mistaken. Needless to say my Uhaul experience sucked.

RICHARD H.
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A two day overcharge was finally refunded except for the tax charged on the overcharge, I will still have to request that refund. The instruction for the return location did not have an attendant and the website was not functional. Consequently, this return has been a disaster. I will sincerely consider another company for my next rental. .

Jessica L.
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Le client n'a pas laissé de commentaire.

Dennis J.
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Le client n'a pas laissé de commentaire.

STANLEY Z.
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Arrived when personnel were out to lunch. They came back while I was doing a self sign out. They completed the sign out. 1. I'm handicapped. Doing the self sign out, while convient can be a hassel for a handicapped person. 2. A sign stating when personnel would return would have been helpful. Ay it was we weren't certain about the situation.

Kathy A.
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Le client n'a pas laissé de commentaire.

John A.
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Le client n'a pas laissé de commentaire.

Micheal H.
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very helpful and friendly staff! thanks

Patsy S.
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Betsy was awesome!! Very nice. Was a bit after closing time but she was very willing to take care of us as we had made a reservation online. The only thing for me was that the previous customer left their contract in the door pocket. For privacy that should have been removed before we rented it. Also was not able to locate how to move the driver seat forward so was uncomfortable driving with tippy toes to reach pedals. Otherwise it was a good experience.

Matthew B.
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Excellent service by the location as usual. Will return for any UHaul needs

Dora G.
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Forgot the lady's name that attended me when I picked up the truck but, she was wonderful very nice and friendly

angela T.
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Good Service

Roger B.
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Le client n'a pas laissé de commentaire.

Jenniferann K.
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Great service, friendly staff, vehicles always clean

Nathan D.
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Le client n'a pas laissé de commentaire.

Nathan D.
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Nothing this location is awesome

Elisa B.
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Great service and awesome staff members!!

Terry T.
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Le client n'a pas laissé de commentaire.

Paul W.
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We always come to this location because they are always fast and friendly and usually have a trailer for us to rent.

John R.
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Le client n'a pas laissé de commentaire.

Richard L.
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I had a 10am reservation for a car transport trailer at Jas & Jos uhaul location just down the road. I showed up at 5 of 10, the sign in the door said 9am open time. Place was dark and locked down. I called the store number, I, apparently, woke the owner up and was told “I'm sorry, I'll be there in 15-20 minutes”. I couldn't wait, so I went to premier, as I've used them before, in hopes they had a trailer left to rent. Walked in, 20 minutes later I was on the road. Premier is wonderful. Fast customer service, and a pleasure to deal with. Highly recommend.

Lisan B.
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Excellent service the ladies were wonderful! Angela and her team were very helpful, fast and courteous - in and out in 10min! Thanks so much for taking care of us!

Willie A.
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Customer service was excellent. Just continue what you are doing right now.

Theodore G.
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Le client n'a pas laissé de commentaire.

Brenda C.
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Le client n'a pas laissé de commentaire.

Meshall M.
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The truck was not clean. The lady renting them out was slow and rude

Rodney B.
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Honestly, I can't think of one thing that Premier U-haul needs to improve on. I've used Premier U-haul for many years as my number 1 go to dealer. Infact, I consider Premier U-haul a working partner in my small moving business, and I couldn't provide the level of service that I demand without them. I highly recommend Premier U-haul to everyone in need of Uhaul equipment and or local storage, and shipping needs.

Monicasue T.
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Le client n'a pas laissé de commentaire.

Tracy B.
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Nothing to add. I actually saw an old co-worker who works there. Check out and check in was a smooth transaction.

Jenniferann K.
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Le client n'a pas laissé de commentaire.

Kim W.
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Le client n'a pas laissé de commentaire.

Michael L.
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Le client n'a pas laissé de commentaire.

Denneshia W.
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The two ladies in the front office were nice, but they do not seem to know what they are doing when it comes to checking the guest in for the rental and when the guest comes to return the rental. The check in process was very timely and the ladies were both trying to check the rental in on their phone. They both were kicked out of the system several times and had to start over. I did not understand why they did not complete the process on the computer.

kia J.
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Was charged. For two days and only used one day

Julio L.
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It wasnt dropped off at the original place because owner told he couldn't take it because supposedly his landlord would get mad because he had to many trucks so we went a half mile down the road and the woman there was very helpful and inviting

CLINTON B.
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Le client n'a pas laissé de commentaire.

David A.
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Le client n'a pas laissé de commentaire.

Don C.
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Le client n'a pas laissé de commentaire.

Maricel B.
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Excellent customer service!!

Sharon M.
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Great experience

David K.
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None easy when nonone is there making you do shit you already spent time doing online

CHRISTINE C.
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Was way more than I expected to pay...

Leslie F.
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Le client n'a pas laissé de commentaire.

Winnie F.
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Basic price is good but all the add ons are a little unreasonable. Why do you have to make sure you bring it back with the same reading on the gas gauge and your still going to charge for fuel per mile?Is this double dipping?

Michael L.
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Le client n'a pas laissé de commentaire.

Priscilla S.
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Le client n'a pas laissé de commentaire.

oladapo A.
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Good employee

Matthew K.
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Le client n'a pas laissé de commentaire.

Kimberly V.
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I fought with the online check in and check out for a half an hour each. The site kept freezing and not loading. I had to take the same pictures so many times just to continue. Also, I ordered a dolly and furniture mover and it wasn't with the truck at pick up so we had to load everything without them and had to go back and pick them up to unload. A lot of inconveniences after spending 2 days moving.

Romulo P.
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Online service was horrible still waiting for email confirmation and call customer service and was no help at all end up waiting for location to open and finish my reservation with an actual person who she was amazing

kaylee W.
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My experience with this uhaul dealer was the absolute best. If I ever need another rental I will be sure to come back to this one and recommend it to anyone I know. Absolutely amazing and so helpful and nice.

Peter T.
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Have more pickup trucks. I took a van to avoid a 30 mile round trip to rent a pickup

Donna M.
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They were very nice and worked with us on everything!

DAVID A.
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Both the reservations department and the local site were having problems with the uhaul server accepting my major credit card. They both indicated that this problem happens a lot

Channon J.
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First, the truck was on empty when I recieved it. I had booked movers and had get gas before meeting them and it effected my schedule time and I had to pay more. The person at the location was nice but did not walk the truck with me which resulted in inaccurate information for the beginning milage and gas, so she gave me a few extra miles but I didn't need them. The gauge in the bv truck was not funding properly and I end up putting almost $50 in it. I later had to call the office back to explained the gas and damage to the truck and she said since you called me I will make note and if you ha e any issues have your drop off location call me.

Rodney B.
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I find no room for improvement. Premier U-haul and storage has been my number 1 go to location for a clean, well equiped trucks ,shipping pads, Dolly's, etc. Angie is the best agent I've worked with and I consider her as a important member of my work force.

Damon D.
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Le client n'a pas laissé de commentaire.

Billy H.
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Le client n'a pas laissé de commentaire.

Didier B.
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Keep up the good work.

Jeremy C.
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Le client n'a pas laissé de commentaire.

robert R.
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The people where very nice and helpful.

Mike G.
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Le client n'a pas laissé de commentaire.

Frank R.
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Outstanding customer services

Hermes S.
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Le client n'a pas laissé de commentaire.

Ruth P.
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Le client n'a pas laissé de commentaire.

Charles F.
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Great people and very easy to work with.

Reginal H.
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I selected a dealer close to my house. I verified they had a van. UHaul called and told me I must go to this dealer adding about 24 miles to my trip. Which translates to about $16 to my bill! I will NOT reserve on line ever again!

Derek B.
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Exceeded my expectations in every way

Gregory B.
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Allgood

Jean Michel J.
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friendly. helpful, quick to check me out

Karen S.
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N/A

Non reviews have been submitted for this location.

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