Customer Reviews for Premier Center of Winter Haven
(Concessionnaire U-Haul dans le voisinage)

780 évaluations

3877 Recker Hwy   Winter Haven, FL 33880

(863) 298-0073

Heures d'ouverture de l'établissement

  • Lun au mer : 9h am à 5h pm
  • Jeu - ven : 9h am à 5h30 pm
  • Sam : 9h am à 3h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(863) 298-0073

3877 Recker Hwy
Winter Haven, FL 33880

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au mer : 9h am à 5h pm
  • Jeu - ven : 9h am à 5h30 pm
  • Sam : 9h am à 3h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Was very nice and friendly

Leigh H. 
Évaluation :
5

no problems

KENNETH B. 
Évaluation :
1

My credit card was double charged (still no refund) after reviewing the receipt they emailed its not even the amount that was charged the first two times. The truck was filthy with food wrappers and Dixie cups in it. And only a 1/4 tank of gas. I will not be back to this place. This happened on Saturday of course and I was told the double charge couldn't be refunded until this week. I'm still waiting…

Lisa B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA D. 
Évaluation :
5

Truck was and is in need of repair, went to 1 store to pre order equipment, was sent to polk appliance to get equipment, place was closed, no body answered phone and place was trashy. We were sent out of are way to get equipment, but premier did all they could to make it correct, next time I will check other rental companies.

Richard G. 
Évaluation :
5

Really they couldn't have been any better. Every thing went smooth as butter. Would use them anytime I might need them. Try them I know you'll agree.

Rosa C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kent J. 
Évaluation :
2

It wasn't friendly. I ended up being late to get my machine Because of their own technical difficulties... I could of done it online checkin but got told to stop Because the online system was going to take a truck they wanted to give to another folks(there was 8 trucks at this site at the time).... then they made me wait to get my truck. If they had more training in the uhual checkin online system that be great.

Nathan G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig L. 
Évaluation :
1

The attendant was really unfriendly and would not even help me with directions. I was not given the starting mileage and had to take her word when I returned. Unbelievable!

Victor G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charmagne C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shanta M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hector T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Judy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RALPH H. 
Évaluation :
5

I had an amazing and smooth experience

Devon N. 
Évaluation :
5

Excellent and friendly service!

Barney E. 
Évaluation :
3

Friendly and helpful

Terry H. 
Évaluation :
1

THE WORSE PLACE EVER we pay for two days for broken vehicle. All the two days we are on the phone with uhaul and also in life chat and in the end we also paid 40$for the gas in the credit card and didn't make the moving. We went to another place to get it done!

Angel L. 
Évaluation :
5

🙏🏿🙏🏿🙏🏿🙏🏿

Jermey S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen Z. 
Évaluation :
5

Great costumer service!

DOUGLAS B. 
Évaluation :
1

See above please.

Kristy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edder G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY K. 
Évaluation :
5

Everyone was friendly and took care of my rental with no problem and no long wait.

Lisa O. 
Évaluation :
4

They assigned me to drop the trailer off at some scetchy location, when I called them they said to drop it off elsewher they are full. They said uhaul would eb texting me info of new drop off location. They texted me the same location. They finally agreed to take the trailer, they lady said she didnt know how to use the new new computer system, but would figure it out. The next day after i dropped it off, I got a voicemail from someone trying to help me find a new drop location.. I've have been really mad if I was relying on uhaul the day of a move.

GAVIN W. 
Évaluation :
4

Don't make it so hard to check in not everyone has a fancy cell phone

Glenna J. 
Évaluation :
5

Everyone was nice and service was great.

Lisa O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vera F. 
Évaluation :
4

Uhaul customer service was disgraceful but this location was good. I had a rental at another location and they handed me the keys but said the back is locked and we don't know the combo so go call roadside assistance. Here I was in a small town without a ride and told either to wait an hour to get the lock off or to be transferred down the road with almost no Uber service.

Avidor G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

fernando C. 
Évaluation :
5

they were nice helpful and wanted to make sure everything was taken care of

Michael F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shaliza P. 
Évaluation :
4

Not charge so much for blankets and hand truck.

Donald W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

virginia D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael P. 
Évaluation :
5

Stay just the way you are. This location is very efficient don't change a thing.

Rodney B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAWN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carolyn K. 
Évaluation :
5

Always a good experience when renting U-Haul trucks and equipment. Angie is my go to rep and she does a excellent job helping me coordinate U-Haul trucks and equipment.

RODNEY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dwane E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard L. 
Évaluation :
5

Staff was excellent and returning the truck was a pleasant visit

Jon G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerard C. 
Évaluation :
4

Take a look at your website. I tried to book this rental on line initially but it failed to save my information when it can time to check out. This happened twice. I then rented the trailer in person. The lady I worked with on checking out the equipment has great customer relation skills and very knowledgeable.

Rusty H. 
Évaluation :
1

Store opened late so I didn't receive vehicle on time. Also vehicle was on empty when I was told it had a 16th of a tank. I left vehicle with a quarter of a tank and was told it was at a 16th. When I called to dispute i was told I would get an 18,35 $ credit, I was only credited 12,00 $. Very disappointed in the whole experience-

Carri W. 
Évaluation :
5

everything went well, no improvements needed

Martin L. 
Évaluation :
5

Second time I needed a trailer this week and same great help from Rick, the guy who checks you in and out.

John T. 
Évaluation :
5

Excellent service

SAINTAIS L. 
Évaluation :
5

Great service and easy pickup even without reservations

Richard L. 
Évaluation :
5

Best Location to rent a truck!!

Maricel B. 
Évaluation :
5

Very helpful and hard working gentleman helped to check in equipment. Also very knowledgeable about lights and equipment.

John T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth F. 
Évaluation :
5

Excellent service! Betsy , Angie and Fran are wonderful! I recommend this uhaul to all my Friends and family!

Angela O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Viki S. 
Évaluation :
2

The online booking process was long and had to keep starting over. The location was closed when it was supposed to be open. We had to wait an hour and 45 minutes to get our rental.

RANDALL C. 
Évaluation :
5

All went well, great location. If I need a truck again I will definitely return to this location.

Kathryn W. 
Évaluation :
5

Nothing, great customer service at the location

Andrew B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ausley J. 
Évaluation :
3

I was upset they charged me for fuel. I put more in then I left with. I even took a photo of the mileage and fuel gage so this wouldn't happen. Yet it still did.. Wow.. Just wow.

Timothy W. 
Évaluation :
1

When we arrived to turn in Truck we rented office was closed with a sign on door will be back at 1:30 . 2 Customers before us left and stopped waiting. After waiting 25 minutes past when they was coming back from lunch the 3 Ladies pulled up 25 minutes late. Poor way to run a business not opening on time and having all 3 employees at lunch at sametime should stagger lunch so someone is always available instead of making them wait because they are all 3 having lunch together. Office very messy . I personally wouldn't recommend this location

ROGER W. 
Évaluation :
5

No improvements needed. Service was excellent and very friendly. I couldnt have received a better experience in my opinion.

Brenda H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james K. 
Évaluation :
4

They are very helpful n accommodating! Highly recommended!!

Dee H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexis F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos C. 
Évaluation :
3

Still waiting on credit for over charges

jay W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Curtis F. 
Évaluation :
1

I reserved a 10 foot truck from another location. Later I received an email telling me that my location had changed because there was no 10 foot truck at the location I had reserved it from. Then when I went to pick it up from the revised location, there was no 10 foot truck. I was forced to rent a van and make several trips with several vehicles which cost considerably more. U Haul refused to give me any discount. It cost me seriously more money (compensating the other vehicles with gas and mileage besides the van) and it cost me more time as more trips needed to be made. I am hot happy with UHaul.

Pete E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patrick S. 
Évaluation :
5

Not a thing

Susan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melody H. 
Évaluation :
5

Everything was perfect!

Samuel P. 
Évaluation :
4

Everything was great except I was charged the 10 $for vehicle coverage when I got to the store even though I opted out when making my reservation online. I was asked to sign the bill without them telling me what I was being charged. Now that I have seen my bank account summary, I pulled up the receipt and see where they charged for the coverage. I have screenshots of my reservation and it clearly shows that I did not want the coverage.

Angelica C. 
Évaluation :
5

Very helpful and considerate,would use this location again.

Nathan D. 
Évaluation :
5

This location has the BEST customer service!!

Maricel B. 
Évaluation :
5

Premier Center made renting a U-Haul a breeze, will definitely return for additional U-Haul needs in the future. There was a slight issue processing the rental through U-Haul's system but the staff at Premier had it taken care of ASAP. Would 100 % Recommend to anyone!

Matthew B. 
Évaluation :
1

Withdrew a “hold charge” from my bank account and then has been attempting to withdraw extra money from my credit card.

Terrance D. 
Évaluation :
5

Everything was great. It was fast and lady at counter was very knowledgeable and friendly.

Betsy H. 
Évaluation :
5

Everything went smooth, so I wouldn't change anything

Jeffery B. 
Évaluation :
5

The staff were friendly and efficient, couldn't have had a better experience. It was extremely helpful to make the reservation online ahead of time, the office had all of my information and made the check out process easy.

Marella M. 
Évaluation :
4

Smelled like cigarette smoke in the truck

Mark S. 
Évaluation :
2

The AC did not work in the truck cab. It was 90 degrees on moving day. I was promised a 10 $discount, which I didn't think was enough, but I was in a jam and had to have the truck because I had a whole crew ready to move. Well never received the discount and nobody will return my email. Moving day was terrible. To hot for humans. Cab getting up to 130 degrees at times.

Tamara C. 
Évaluation :
4

The Havendale Chevron (Shariff food Mart) was my original reservation and it failed to provide me any vehicle at all! Very bad!!

steven W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dorothy W. 
Évaluation :
5

Very friendly and reliable

Hayes W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jeanne L. 
Évaluation :
5

I will see a friend over to this U-Haul company cuz they're very nice people there and very understanding about the situation that you was in so I will send a friend family member cousin or anybody over to this U-Haul company on Recker Highway

Rory T. 
Évaluation :
5

Nothing to Improve you guys are great!

Melody H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edie A. 
Évaluation :
5

To keep the great customer service you did with me, great attitude, willing to help!

Marvin D. 
Évaluation :
5

Everything was great.

Melissa F. 
Évaluation :
4

I liked that the truck I got was new and everything was ready and waiting. I liked the online advance check in. It was a pretty quick and easy process.

Marcea G. 
Évaluation :
5

Everything was fast and great lady in the office

Betsy H. 
Évaluation :
5

Don't know

james G. 
Non les évaluations ont été soumises pour cet établissement.

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