Évaluations des clients Print Downtown

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Print Downtown

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Elena A.
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Best customer service!! Easy pick up and drop off process!

FERNANDO H.
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Le client n'a pas laissé de commentaire.

Luis H.
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Le client n'a pas laissé de commentaire.

TIMOTHY C.
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No improvement is necessary. My truck was ready early and they substituted a 15' for a 10' at the same price. Checking in was very quick and to top it off, the truck only had 34 miles on it?

Richard G.
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Le client n'a pas laissé de commentaire.

Michael R.
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Install rear cameras so reversing ain't so terrifying, haha!

David T.
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The owner is kind, inviting, and beyond helpful. I'd give him 6 stars if I could

Christian C.
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Le client n'a pas laissé de commentaire.

David V.
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Le client n'a pas laissé de commentaire.

ASHLEY W.
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Quick service and friendly reps

guillaume R.
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Le client n'a pas laissé de commentaire.

Nathaniel M.
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Le client n'a pas laissé de commentaire.

Rachel R.
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Everything we great! Ernie was very profesional, explained everything as well as helped and made the stress of moving. Very simple. Considering the heavy expense of this move. Ernie explained and helped with making the rental experience pleasant! I will always rent from this location and refer all my friends. The location was very clean.

Adam B.
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Nothing

Tyler V.
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Le client n'a pas laissé de commentaire.

NGA PING DABY M W.
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Mr Erny is a very nice guy and very responsible. Speak perfect English. He make sure the service Uhaul provide excellent. The truck is in excellent condition, and he took time to inform customer all the things the client should know in order to drive conveniently and safely. But one thing is, I got Uhaul truck hit on a private car port top. I hope Uhaul insurance will and can covered it. Mr. Erny is a very easy approach person that people likes and love to give business to. And I am a Uhaul fans. I like to transport own furniture and pick up my own package stuffs. Mr. Erny sure take good care of my needs. Thank you.

STEVEN A.
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Le client n'a pas laissé de commentaire.

Rick J.
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Signs in the building stated employees were to wear mask at all times. Half ways through my transaction that was delayed, the cashier woman removed her mask and began working without it and finishing my transaction.

ROBERT B.
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Great place to rent a trailer

John R.
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Le client n'a pas laissé de commentaire.

Ian M.
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Le client n'a pas laissé de commentaire.

JEFFREY O.
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Le client n'a pas laissé de commentaire.

HUGO B.
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I rented a trailer from this location and was very pleased with the service I received. Even when unforeseen events occurred, Ernie reached out and took care of it. I would definitely would do business with again and recommend them.

ERIC M.
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Le client n'a pas laissé de commentaire.

JAVIER V.
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Fees are too high. I was charges 30 for gas and 20 dollars for them to pump it. As well as the miles fee ontop.

WILLIAM S.
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The trailer was fine, but we never go the dolly and called once we found out and told by some lady that she'd take off the cost. We never got an email to confirm this. So I called again this morning and told someone would come call us and no one ever called back. Just lazy, dropping the ball, pass the buck service.

JANE G.
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I just want to say that the 10 foot truck drove like a dream and got spectacular gas mileage. To Prescott Valley and back to Phoenix for $30 in gas. Yes I am totally satisfied with UHAUL.

GARRETT K.
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Extraordinarily helpful. Guy knows his stuff - I walked in with about a million questions and he made everything crystal clear. I would highly recommend this location and staff.

Samantha M.
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Thank you so much to everyone I encountered. Keep up the great work!!!!!!!!!!!

Mauro B.
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Ernie made the experience outstanding!

Andrew T.
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Le client n'a pas laissé de commentaire.

Gregory C.
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Le client n'a pas laissé de commentaire.

Ed P.
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It was great to use the phone app

Adriana G.
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Le client n'a pas laissé de commentaire.

Candace A.
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Le client n'a pas laissé de commentaire.

Steven B.
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Le client n'a pas laissé de commentaire.

CONNOR C.
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They were really fast and effective!

Heather V.
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Seriously felt like I was in a time warp with how fantastic the customer service was!! I can't remember the last time I've had anyone treat me like my business matters and go above and beyond with just a few details!! Renting the trailer was the easiest part of my move, most rewarding and seamless. I could've done without the heat, but I don't think I can fault UHaul for that one ...though, if he could have, I believe this guy would have helped me that too!! Thank you so much!

YVONNE H.
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While the pick-up service was excellent and I was in/out in under 5 minutes, the truck had food bags and men's underwear underneath the seats in the cab; it had not been thoroughly cleaned!

Christopher M.
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These guys on 16th St. and Oak are great! Fourth time I've use them and everything has gone smooth each time.

Jeff T.
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The staff was excellent, helpful, and very professional. Definitely would recommend.

JOSEPH C.
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The service and truck were great. I put down yes to clean, but really the cab could have been a bit cleaner. There were some crumbs and peanuts.

Thomas F.
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Great Experience, everyone was very pleasant and helpful

Jana M.
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Ernie was the best. There was even a problem with my bank card and Ernie was never concerned that the bill was not going to get paid. I ended up paying cash to prevent any further headaches for Ernie and my card and it all worked out. Ernie is certainly an asset to the company. Thank you for everything and if I ever have a need again I will return to your store.

Mark B.
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Was a great customer service experience. The employees were very friendly and helpful

veronica M.
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Le client n'a pas laissé de commentaire.

Alan C.
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There was great confusion when we arrived. They couldn't find our reservation, and it took more than an hour to get the equipment.

ROBERT A.
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Best Uhaul personel i have done rental business with! Highly recommended

Eliza C.
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The two men at the front desk were very very helpful! They helped me get a lower rate than what I selected and did their best to have me save money. This is my very first time using any U-Haul service and it was the best! The guys were very friendly and informative. Would definitely recommend their service and professionalism! Keep up the great customer service!

RICARDO V.
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Le client n'a pas laissé de commentaire.

JUSTIN S.
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Le client n'a pas laissé de commentaire.

Helen P.
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You're awesome. No complains.

Kayla H.
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Had appointment for install wire harness kit and no one could install. Went to Indian School location for appt rescheduled and no one there to install at appt time. Went to 3rd appt for install.

MASON R.
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The guys at this location are awesome. Mike, and the other guy whose name I don't remember (sorry), were really helpful and friendly. They went above and beyond too when I called at 430pm because I found the truck had one flat rear dually tire when I got the truck to my apartment. The secretary at the office called the guys name I don't remember after he left for home and he called me back to help get roadside assistance. There two guys professionalism and courtesy really made my move a lot less stressful. I can't thank them enough. My only regret was I did not have any cash on me to tip them or buy them lunch. Thanks a lot and I hope they see this message!!

KERRY W.
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Le client n'a pas laissé de commentaire.

Reed M.
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Le client n'a pas laissé de commentaire.

GUADALUPE C.
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I would like to start by highly praising this facility for making my Uhaul rental experience great. The process from start to finish was outstanding. Did not have to wait long at all and customer service was incredible. I highly recommend anyone needing a rental to go to this location. Ask to speak to Ernie as he is highly qualified and will make the process very easy! Thank you Ernie and staff!!!!

Dawn B.
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Le client n'a pas laissé de commentaire.

Christopher G.
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I felt the customer service at this location went above and beyond to help me out during a difficult time. Not only was Ernie, the man who help me, friendly, he was also beyond supportive and understanding! I would highly recommend this location for all of your U-Haul needs! Quick to respond to situations and request.

ERNEST G.
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Le client n'a pas laissé de commentaire.

Michael W.
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I'm curious what you thoughts are on customer service? The receptionist “vern” I think needs to be taught how to give value add service to the customer standing in front her! I definitely felt unappreciated, un-welcomed and not valued at all as a customer and I only wanted to rent a truck for less than 2 hrs, and had to ignored and pay 58 dollars for that! Unacceptable customer service

Robert G.
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Ernie made the rental experience very painless and easy! Will be referring everyone here! Thanks again Ernie!!

Randi S.
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Le client n'a pas laissé de commentaire.

ALEXANDRA H.
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We had a great experience! Ernie made our move easy and convenient.

Nicholas O.
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I would give Ernie a 10/10. Went above and beyond to help me out in a tough spot with moving, really appreciated working with him

Christopher Mich D.
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Amazing customer service definitely recommend to anyone looking to move or rent a truck from this place!

ERNEST G.
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Le client n'a pas laissé de commentaire.

JERRY J.
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Loved Ernie he broke it all down easy to recieve,And even had a laugh or two great employe!

JACKSON P.
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Not much you can improve. The truck was ready ahead of the promised time. It was clean and nearly new. Excellent vehicle. The u-Haul Service rep was professional and congenial. I highly commend U-Haul for the customer service expertise of Ernie Garcia. Ernie made the U-Haul experience just that much better.

CELEST C.
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Le client n'a pas laissé de commentaire.

LISA T.
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Nothing. Very helpful and efficient

Miranda V.
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Le client n'a pas laissé de commentaire.

Taylor L.
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Ernie was fabulous. I am so happy I went with an independent U haul office as the personal care to help make my move easier was invaluable. Any question I had was responded to immediately. Even though his location was 20 min further than the U Haul center, it was well worth it. I will certainly send anyone I know that needs a U haul in the Phoenix metro area to his location. Thank you Ernie!

GREGORY D.
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No comments for improvement. Everything went very smooth and handled all of my needs well. I was in and out with everything I needed pretty fast! The miles listed on my truck were off so they even added a few free miles no questions asked.

Pearl H.
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Nothing

Polli J.
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Dropped off the truck after hours, and left the key in the drop box was convenient.

John S.
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Le client n'a pas laissé de commentaire.

Michael M.
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Le client n'a pas laissé de commentaire.

Salvador N.
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Le client n'a pas laissé de commentaire.

Laura C.
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Keep doing what you are doing. The gentleman helping me could not have been nicer or more professional. Such a smooth pick up. Thank you- I just wish I had gotten his name. But he worked the desk at this location

Santiago P.
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The locations were okay, but most of my issues were with uhaul itself, not its locations. You should ask questions about the experience. My issues were: -price different than what was agreed upon -long wait times on the phone when I had an issue (couldn't even get to a customer rep in the time I had) -got sent to a location 4 hours away, then after a couple of phone calls, was able to find one 2 hours away in the days before my move -low concern for customer Overall, I'd rate uhaul 1-2 stars. There aren't many other companies that rent trailers, but it would be difficult for me to not go to a competitor if I'm renting a truck. -

Ernest G.
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Le client n'a pas laissé de commentaire.

Salvador N.
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Le client n'a pas laissé de commentaire.

Marilyn W.
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Thank you for the voicemail that served as a heads up regarding how to find you- prior to even attempting to find it on my own. :-)

Ethan P.
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Le client n'a pas laissé de commentaire.

Joy C.
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Very helpful staff. Received full instruction on the details involved with pulling a cargo trailer.

Patricia T.
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Just keep doing what your doing ! ??

Devon D.
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Le client n'a pas laissé de commentaire.

Helen G.
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The help was amazing, awesome friendly people Definitely coming back they helped and answered all our questions thank you guys

Diana M.
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Excellent Customer Service.

Rodney T.
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Truck Air conditioner stopped working for the majority of the trip.

Benjamin S.
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Le client n'a pas laissé de commentaire.

Kristopher S.
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The reservation process was a travesty. I reserved for a different pickup location, very close to my house, well in advance (weeks). The day before, I got a call and the trailers were not available there. I lost 40 minutes each way picking up the trailer from a location that isn't open on Sundays, but was forced to open for me, because it had the only trailer in 50 mile radius. This is ridiculous, given the lead time of my reservation. On a day where I faced a long drive from AZ to California, I wasted well over an hour because of it, too. Never mind the stress of the 40 minutes it took to ensure I still had the trailer in the first place. Rating for that part = 1 star, maybe.

Christopher L.
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Le client n'a pas laissé de commentaire.

Ernest G.
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Great Location to rent your next Uhaul at!

Victoria T.
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The people were very nice, but the equipment was terrible! The truck had a terrible transmission and alignment issues and I had to fill up FOUR TIMES when it would normally have taken me two. Very disappointed that I used Uhaul and would go with a different company next time.

Jerald H.
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I had no issues with how anyone performed, I neglected to follow the advice to use the app to speed up the process, but the software performed as well as the staff at the rental location.

Patrick F.
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Mobile phone pick-up app needs improvement. Didn't work, had to go in and speak with rep. Didn't mind going in except I don't walk well. Hopefully the mobile pick up app will work next time I need Uhaul. Uhaul reps on site were professional, friendly and fast.

Edgar S.
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Le client n'a pas laissé de commentaire.

Danielle A.
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Thank you again for the help and so happy I was able to get in on a Sunday! You were very helpful and things went smoothly since getting here!

Non reviews have been submitted for this location.

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