The equipment was ready to go and the employee helped make sure the trailer was attached correctly and the lights worked. He showed me where to drop the trailer off if he wasn't there. Very seamless rental. Merci!
MARK S
Customer Reviews for Print Downtown
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Great people
KEVIN VIt was a pain in the butt to get and return. My phone almost dies checking in and out. Think the agents should to it I should not have to take 10 pics to return vehicle after hours. The sites job not mine
FREDERICK GThe tire tie down was ripped when I unfurled it. The individuals who had it before me did not have integrity to mention it to the U-Haul employees, so I had to jerry-rig it. It worked.
RICHARD OMy sales rep was, in a word, amazing!!! Kind, informative, knowledgeable and just a nice dude!!
JOSEPH PSelf check in is very poorly done. Took 40 minutes to get my van because the website kept logging me out, not scanning, rejecting pictures etc.
Gabriel JOur Ministry at the church always appreciate the service every month. The communication with the staff is great. Thank you always
JERRY BTeam was very confused when calling there to arrange payment and pick up. I would get a different answer from each person or referred to the website that did not have the information. Was difficult to add items such as boxes etc. through the website. The day before the pickup the pickup location was changed, further adding to the confusion. When we arrived at the new pick up location, the staff was unaware of the reservation.
CHARLES GBoth of the ladies in the office were wonderful, excellent customer service!!!
TRACEY GThe steering was super loose. I've driven moving trucks before and this was one of the worst.
BRYAN YAwesome service 3rd time I've rented from them, and will continue In the future
THERON SThe equipment wasn’t clean and they charged me over $500
kristyn sNothing they did a great job.
Johnny JThanks for being so kind and helpful. One of my best U-haul experiences. Happy Holidays!
NICHOLAS HExcellent service à la clientèle
JOHN JThanks again
ABRAHIM AThe service is always great at this location
JOHN JBest place ever to rent a U-Haul in Central Phoenix. Excellent service à la clientèle.
ALEXIS STruly amazing service! I have rented U-Haul trucks more than 10 times over the years and the staff at this location, were incredibly nice and helpful! It was the best experience I've had in over 40 + years! The "only" improvement that I recommend, is bigger signage...because the location is perfect for that entire area! Thanks again, U-Haul! Also, thank you to Anna and Junior, at the 16th Street, Phoenix, location! K. M.
KATHRYN MFriendly and knowledgeable staff!
TIMOTHY PGreat service
FERNANDO HYour representative was awesome! She helped me and got it done quickly.
David LErnie and Anna are the best! Very helpful and fast!
Ruben DMake certain your reservationist informs the customer when it is a remote pick! I was not informed and had a bad experience checking in
erin mExcelente todo muy bien facilidad para rentar las unidades
Carlos AThe place was great! It was a little after hours but the gentleman was very helpful and checked me in. I was relieved because I didn't want to deal with the equipment in back..
RENEE RThe truck had motor oil spilled all in the bed of the truck when I picked it up. The guy working there did give me some blankets to lay over the oil which actually was a big help Only had 1/4 of a tank of gas also. Maybe thats how they do it here . I'm used to having a full tank when you pick it up so that you just fill it back up before bringing it back instead of trying to guess on the amount of gas to put back in.
JERRY BU-haul broke down. Vehicle had terrible maintenance.
NATHAN EExcellent customer service. The young lady that checked us out explained everything really well. When we got our final receipt, there were no added, hidden, or surprise charges, which I'm always worried about with rental places.
BRENT MThis location had polite personal who were efficient and accommodating. My only suggestion is for better signage to draw ones attention to the location which is at the rear of the property.
MICHAEL TWe Love coming to this location because warm and friendly atmosphere. The service is kind and professional. I really like the fact when we arrive our vehicle is ready and we are on our way. I would definitely recommend this location.
JERRY BVan was very very very very dirty.
ROBERT MAgent was very pleasan
Lidya EGreat customer service.!!!
norberto cMuy bueno
Nestor JExcellent
Ana BWhen I arrived for my pick up appointment, I was told the system was down. I asked if the woman behind the counter would text me when I could come back. About 30 minutes before the store closed at 5, I called. She said yes, the system was back up and I could come in. She said she wasn't able to text me, then asked if I got the text to upload my license. When she gave me the keys to the truck she pointed to where it was parked. I had trouble with the gear shift and went back to the store for help at 4:52. She had already closed up and left! I knocked on the front and back doors. I called and left a message. I finally got the truck in gear. No one from the store called to follow up. While on the freeway the next day, I notice I can't see the traffic on the passenger side because the mirror was DUCT-TAPED together and the sun was melting it!!!! It was very dangerous. We had trouble getting the ramp all the way back in too. It was not customer friendly and the truck was in bad shape. I have been a UHaul customer for 20 years and would like a refund.
ALYSSA CNothing. He employees provided stellar service
Joann MBest Uhaul in phoenix
Oliva LThe app does not work to access location. I had to go into the office to check out the truck as the app has bugs and it was not working. It keep in saying I was not at the location.
daisy cNot enough dollys. I paid for 6 only 3 were available so I had to take an appliance dolly and I was charged full price. truck had a door with the entire plastic falling off every time I opened it. Like the ENTIRE weather stripping.
Marilyn TErnie went above and beyond to help us when the dollies we had in our order weren't available. Our move was very stressful when we were relying on the dollies to move heavy furniture, and Ernie was able to get us what we needed ASAP. His customer service was top notch and we are incredibly grateful for his professionalism and assistance with our move. THANK YOU!!
Hannah GDid not load my car on trailer correctly. Gave me a truck with a broken catalytic converter.
Grayson MVery helpful and very professional. Great service.
Anthony RConvenient location. Helpful customer support staff.
william tI think they should put a bigger sign that says U-Haul Return. Because I missed 2 times when I passed by.
Peter JTruck was clean but was noisy. the muffler could have had a hole otherwise the movement was smooth
Richard KGreat customer service, the owner is awesome and kinda cute.
FERNANDO HAlways great to deal with!
Kevin VI highly recommend this place. Very professional and friendly.
moises pThey are fantastic people! Always very helpful.
Kevin VGreat people
Kevin VVery easy checking and out!
Victoria BMobile pickup was not a smooth experience. The dolly I reserved was not included with the truck. Upon returning, the location removed the charge for the dolly.
Jeremy SThe u haul charged me 12 dollars for bringing their truck back on E . Even though it's started on E ! I would like a refund !
Clinton GSomeone needs to check that truck it has an AirTag somewhere it followed me since I left the U-Haul rental to my sisters and everywhere we go. Very disappointed. Would like to know who was tracking us.
Karen IProblem with a flat tire- road side assistance was unbearable!!! From first call to Uhaul on a Friday night at720P -still was waiting at 9pm. Another call from Uhaul around 9p telling me I would have to wait another 90-120 minutes. Finally called another tow company and paid for the $200 tow myself. After several calls 4days ago and being told 2 times that the field mgr. will call me---still waiting for the Area Field Mgr Anthony Adams to call me back.
Georgene bAnna was amazing, she really help us make our move easy.
Mercedes G