Customer Reviews for Print Downtown
(Concessionnaire U-Haul dans le voisinage)

297 évaluations

2301 N 16th St   Phoenix, AZ 85006

(602) 252-1041

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 10h am à 2h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(602) 252-1041

2301 N 16th St
Phoenix, AZ 85006

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 10h am à 2h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Vwry Helpful

ARTHUR F. 
Évaluation :
5

💥💥💥💥💥

JESUS G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KARL M. 
Évaluation :
3

Folks were very helpful. They stayed open late for us.

JOHN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GENEVIEVE L. 
Évaluation :
2

The check engine lite was on the whole time. Location is very hard to locate

HARRY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILFRED P. 
Évaluation :
5

The customer service fellow was friendly and efficient. He seemed to be running everything by himself, which potentially counsel be the only downside, as he could be overwhelmed. But the whole process was easy and smooth.

ANN M. 
Évaluation :
5

Amazing Staff

JEFFERY G. 
Évaluation :
5

This is the best Uhaul that I've been to. Very attentive staff!!

DWIGHT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSAN P. 
Évaluation :
5

Place was great! Easy to use.

PAYTON N. 
Évaluation :
5

Front desk manager was so awesome. Easy to work with. Fixed any issues. Got a great deal. So appreciate his help. I think his name was Matt??

Sharon P. 
Évaluation :
3

The truck that was rented, not only had a hole in the roof but also had other leaks throughout the roof. I will say Whitley, the customer service rep I dealt with was phenomenal in handling this issue.

Dan N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph W. 
Évaluation :
4

organize parking lot, i know it is a shared lot with other tenants but some sort of structure/signage would be great

Anton L. 
Évaluation :
5

Only negative is that it was near downtown and I live 14 miles North or where I live. Apparently, you can give a preference with U-Haul but it is not guaranteed.. Event though I have a U-Haul location about 1,2 miles away and, they had a 10' truck sitting there when I bought some boxes the day before I was to pick the truck up, it wasn't provided as a location to pick up my truck.

PATRICK B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

curtis M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elvia R. 
Évaluation :
5

Customer service was excellent; very friendly people to work with

RAYMOND G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KIM H. 
Évaluation :
5

Not much , very satisfied, thank you. Michael.

MICHAEL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAY K. 
Évaluation :
3

The man at the desk was very accomodating and explained everything clearly. There were no surprises

LINDA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC R. 
Évaluation :
5

Amazing Staff

JEFFERY G. 
Évaluation :
5

Very easy tool 2 seconfs

Jim B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL D. 
Évaluation :
5

Everything went well.

Teressa J. 
Évaluation :
5

I didn't catch his name but the yard guy was super friendly and helpful.

KEEGAN M. 
Évaluation :
5

Ernie and his crew are wonderful!! Great service!!

WILLIAM G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tonee B. 
Évaluation :
5

Please make sure the gas tank has at least a 1/2 tank of gas in it for pick up.

Nancy A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID G. 
Évaluation :
4

Area behind the seats was dirty with a lot of trash. Beyond that, everything was fine.

SUSAN B. 
Évaluation :
5

Great customer service! Friendly and efficient! I am very pleased with the truck we rented. It was easy to drive and very comfortable considering the long miles we drive!

JAMIE D. 
Évaluation :
4

Closer locations to Windsor

TAYLOR K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samit B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOMINIQUE S. 
Évaluation :
5

This the second time I used your location , and I found the staff to be friendly And helpful. Merci

GIL M. 
Évaluation :
3

Someone else drove the trailer and returned so I don't know appearances but they returned with no problems.

JILL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Spencer R. 
Évaluation :
5

This location was the 5th UHaul location we were in that afternoon because the manager at 43rd and Camelback (who was horrible and not customer oriented) gave away our rental to a different customer. Despite us having a booked reservation for the equipment (26 foot truck) she gave it away. When we arrived on time to pick up the equipment she would not let us have it and just walked away from us. One of her staff did work with us and located equipment at another UHaul, but they would not answer their phone. He finally called this Central Phoenix location and they could accommodate us with a 20 ft truck and a trailer. They were very gracious and respectful and felt really bad for what we had gone through. While having to deal wiith the truck and trailer, it did get us on with our move and worked. We spent more than 4 hours trying to get the UHaul that would work. While we were at the 43rd and Camelback store we could tell their were other customers in distress and the manager was not willing to help them. She was self-focused and unbudging. We could tell her staff were trying to help customers, but when they brought up the issues to the manager she was abrupt and insensitive to the customer and the staff. Totally different experience than the Central Phoenix staff. Thank goodness for them as they turned around our UHaul experience.

BOBBIE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAUREEN M. 
Évaluation :
5

Excellent location! Super friendly and helpful. Best uhaul experience I've ever had. Je les recommande fortement. 

ISMAEL E. 
Évaluation :
5

Ernie was amazing!! Never renting from anybody else. Truly understands customer service. ZERO wait unlike the other places. Thanks for an AWESOME experience!!

William G. 
Évaluation :
5

Very professional very considerate

JACOB C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANNE LEE B. 
Évaluation :
5

Location was supposed to be closed, it was Sunday, but there was someone there taking care of another rental. He was extremely nice and helpful and checked in my trailer.

Paul B. 
Évaluation :
5

If you could give free U-Haul trucks and trailers to attractive Italian men that would be helpful. Other than that everything went as well as could be expected

STEPHEN M. 
Évaluation :
5

Customer service was excellent!! I would give 5 stars!! They were understanding and helped give a discount!

Crystal Y. 
Évaluation :
5

Anna knocked it out of the park this time!

KEVIN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

River L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN N. 
Évaluation :
5

Good job

JAMES L. 
Évaluation :
5

The staff there was very professional and very knowledgeable

SAMMY C. 
Évaluation :
5

Ernie and his crew are always working hard to make sure I'm happy. This kind of customer service is rare. This is the place to rent in town.

KEVIN T. 
Évaluation :
5

Outstanding. Best uhaul experience I've had.

Wendy M. 
Évaluation :
3

I wouldn't recommend Uhaul to a friend. I'm a local realtor and after my crap experience, I'll never use or refer Uhaul to another person as long as I live. I Promise!!!

ADAM B. 
Évaluation :
1

I put gas in the vehicle was still charged for 9 gallons of fuel as well as 2 dollies when I only ordered 1

MICHAEL M. 
Évaluation :
5

Excellent customer service!

KEVIN V. 
Évaluation :
5

Came back to this location because they are always friendly and always provide the best customer service! We utilize their services pretty consistently and Ernie always walks us through the whole process and makes sure we are well taken care of! We will continue to rent out of this location even if sometimes our destinations are farther away!

RICARDO V. 
Évaluation :
5

Customer service was great! Thank you

MARGARITA C. 
Évaluation :
5

I ALWAYS rent from this vendor. They are friendly, efficient, and go out of their way to ensure that everything is clean and safe.

KEVIN T. 
Évaluation :
5

Great service, friendly personnel. Couldn't have been better.

HERMANN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES K. 
Évaluation :
5

I Scheduled my drop off to be in case grande and received a call that I had to return it back in Phoenix. This caused a hugh conflict because we didn't plan to drive the truck all the way back up to Phoenix

MATTHEW S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Angela B. 
Évaluation :
5

So many service people around Phoenix it seems are angry rude and do not care about customer service so when you have a great experience you have no choice but to fill out the review and I actually enjoy doing it oh, the people at this site are great especially the gentleman he was super friendly patient knowledgeable explain everything perfectly and very easy to work with he has a rare attitude and needs to be commended!

DAVID L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTOR M. 
Évaluation :
5

The customer service was exemplary from beginning to end. The process was smooth and the staff were warm and friendly. I had paid hired movers from brothers at arms movers who ended up canceling on me at the very last minute which cause a delayed return of the uhaul rental and they understood and helped me through my anxiety & didn't charge me extra for the late return. Kudos to this location

DURSULA C. 
Évaluation :
1

I went 9 miles and was charged 30 for a fuel surcharge. Which is BS.

Brandon H. 
Évaluation :
4

I rented a van after hours and tried to upload my license and picture beforehand, but it didn't work. This led to a 20ish minute extravaganza trying to get everything uploaded and to get into the van, which felt like a not-as-much-fun escape room. If there is more that future customers can do beforehand to expedite the process, I think the overall process would be greatly improved.

Tim H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doug B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN H. 
Évaluation :
5

Nothing! Amazing service!

DANIEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATALY D. 
Évaluation :
5

You were great and very accommodating. We had a last minute pickup fir our organization and you helped a lot. Merci.

Patsy J. 
Évaluation :
5

While the experience was excellent, we are no longer Arizona residents.

RAQUEL V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALAN A. 
Évaluation :
5

Good value and service. Thumbs up

JAKE R. 
Évaluation :
5

Customer Service top notch.Great running equipment clean and ready to go.This is my 3rd time using this location 😀 alway run smoothly.Great location

JERRY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL L. 
Évaluation :
3

Trucks didn't have Trailor hitches so we had to buy one. If you're renting a truck it should have a hitch.

LUCAS S. 
Évaluation :
1

Scam artists. Charged 30 $for a fuel charge plus 4 $per gallon for 4 gallons of gas. My trip was 8 miles, who knew that it took 2 miles per gallon. Never will use this location again.

JEFFREY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriel A. 
Évaluation :
4

Wish the location was closer to Ahwatukee. This was the closest location that had a trailer. Anna was awesome. Give her a raise!

THOMAS G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC H. 
Évaluation :
3

When returning the rental, the app wasn't registering that I had turned my keys in despite several clicks and refreshes. The folks in the office assured me that my rental turn-in was okay, but the app kept reminding me to return my rental...

Julia R. 
Évaluation :
2

Very confusing rental process & was overcharged. Won't be using uhaul again.

ARTURO M. 
Évaluation :
5

I could not find the gas tank. Please mark it. Still a great experience. Merci.

Maureen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL M. 
Évaluation :
5

Thank you for the extra miles and days and brand new equipment!

Joshua H. 
Non les évaluations ont été soumises pour cet établissement.

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