Ernie is outstanding! This is the second time I have gone through him for a rental and he goes out of his way to make sure you are taken care of. I would highly recommend him and his location to anyone looking for a rental. Michele at the corporate office is a different story. l do not have anything good to say about her. If she was the person I had to rent from, I would never use Uhaul. She is rude and unwilling to help customers out. I feel sorry for anyone who has to work with her or do business with her.
Charles Ruff
Customer Reviews for Print Downtown
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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I was unsure of what all was going to be needed and this location was more than helpful more than convenient more than cooperative going over and above any expectations I had of renting any trailer from anywhere. in the past I have had U haul experience it was not so great this one is totally changed my mind about U haul I love this location.
Janice HopkinsFriendly people, Everything was ready when I arrived, and drop off was easy, I love UHaul
Daniel WurglerWill be likely returning back to the same location once a month. Nice staff!
Alton JonesThank you again for waiting for me! You are all awesome and we will be back soon!
Vickie BlairGreat job Ernie
JUAN LOPEZManager was fantastic - in and out in minutes, very efficient, equipment in excellent condition and everything was double verified.
SARKIS KAZARIANGreat service and communicator by Ernie
JUAN LOPEZExcellent service, owner helped us and he was amazing. Merci
Anthony AltamiranoGreat location Great service
Vadim BurleaAlways great service. This is a great facility to do business
John JermanExcellent customer service. Very helpful and made sure I was very informed and educated before taking the equipment. When I returned after hours I had no issues because I knew exactly what to do. Merci.
Alberta GraymountainVery friendly staff and delightful to do business with.
Joseph Ruben EscobarOnly One desk person during a busy day.
JESUS AMAYAThe pick up process and return was quick and easy. The vehicle was great except for the noise from the driver side window. There was a constant whistling sound which is a bit of a nuisance that only bothered me as the driver and did not affect the vehicle's performance. Just a bit annoying. A manual key is required to open the door.
Thi HoangRented a truck from this location on Saturday 1/28. All went well. Then I received a call after hours from the person working. ''We are calling to let you know you did not take out any insurance on the truck. We can see from the camera outdoors that there is damage to the truck.'' How can you see damage from a camera??? No information of where the damage was. No pictures were taken of the supposed damage. Called them and left a message to call me back on Monday. No call back. Called again later on Monday and left a message. No call back. Finally after 7 days I get a call back. I called back again. Still no call back. Then I get a bill for $180 for damages that I still have no idea about. Fortunately I saved the VM that they left me. I have reached out to the BBB for there insight and will be seeking to 3 on your side so you will be on the local news soon. I guess my $33 rental wasn't enough. Don't get anything from this location.
terry eriksenI received numerous, and I do mean numerous, duplicate emails. Almost all of them were generated at the same time.
Jeff ArnerThe check in process was incredibly difficult
Allison ChapmanGreat customer service from both man and women in the office. Very nice and professional. Fast in and out, Great experience.
Justin HeinleMaybe a perimeter fence so that I feel safe when I drop of the hired vehicle.There is no guard so it's kinder scary.Also if I have left my car I will not be comfortable it being there not protected. But the guy who served me was amazing欄. Keep it up with the good customer service
Phillip KaiyoN/A. Very happy with my rental
Debra NetzelExcellent customer service and great equipment! Merci.
maria del mar navarroThe customer was a Dallas Cowboys fan so that was the only thing that was terrible about what was a very professional customer service. I would have thought there was a Cowboy fan or Packer fan for miles. Go Niners 2024
ELLIOTT MOTENYou are ok.
Robert AlexanderEnded up having to stop at 2 locations because of availability, but both locations had super friendly and help-full staff!!!
Gregory GilmanFantastic service
shayna hectorIt all went great. The people there we very through and nice. Merci.
Sandy SneedCheck in/check out link was difficult to use. Had to enter info multiple times bc website was buggy. Unsure if I checked out correctly because it froze and then link stopped working
Olivia Newell-BauerAlways great service
John JermanConvenient and fast lii oh action with plenty of parking . Excellent and efficient customer service
Jessica DeBonisJust keep doing what you are doing it was a great experience.
NATASHA THOMASNothing, Ernie customer service is amazing Incredible I will come back every week to this location
Veronica MagillAlways a great experience at this location.
John JermanGreat service by Ernie jr. I will recommended for all your moving needs Thank you Ernie
JUAN LOPEZI was fraudulently mislead. I agreed to rent the truck for 19,95 for 24 hours with 100 miles included. Instead I was charged 89 for 24 hours and charge additional mileage. The car was returned on full and on time. I will hire an attorney.
tari walkerI love the location and the service is always courtesy with a smile
linda hallThe best. Fast, friendly, helpful, easy in and out, no nonsense.
Timothy FryeNothing! Everything was amazing and helpful. Merci.
Christopher SmothersThe experience was fast and easy. The morning guy called before I arrived to ensure my reservation. Great job!
David CosmeKudos to going above and beyond to make sure my needs were met even though my requested truck was unavailable.
ROBERT GRANDONGreat service
John JermanI left a bluetooth speaker in the truck dunno ifbit was foind but know i left it in there
Michael McmahanGreat people!
Kevin VARRICCHIOThe customer service at CaptiolLitho was above & beyond! I forgot the boxes I had purchased & the gentleman (whose name I am blanking on) brought them to me. Highly recommend this location! Thank you!!!!
Brendan CassidyHelpful employee.
Claudia RodriguezPROFESSIONAL, EDUCATIONAL, SOLVED MY PROBLEMS
Ray BuseExcellent customer service, thank you!
Marcus HeatherlyThis place was Amazing! I would recommend this place to everyone!! Their team is very helpful and have an Awesome attitude!
Cynthia YazziePerfect easy process and transaction I will always rent from this location.
Stephen HaymanI love the location and the customer service. You are doing a great job. Merci
linda hallAlways great service
John JermanJust an awesome experience. Thank you very much!!
NKILI ODUNZEThey where nice.
Courtney WilliamsGreat customer service!!
Carlos ViramontesVery efficient..made it easy for me
Trinie MontelongoEverything was perfect from this facility
John JermanGreat service
John JermanThe truck was perfect, clean and ran well. Also, the employees are extremely nice, helpful and friendly, which was a much needed experience during a very stressful time. I would and will use this location again. Thank you so much!
Kelly ChadderdonGreat service. The gentlemen working there goes out of his way to help you
John JermanThanks for all your help in extending my rental 💪🏽
PASHAN SUEINGDid a mobile drop off. Location was easy to find and app was easy to use.
Matthew Klundt