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Francis D.
Customer Reviews for Pro Auto Repair Inc
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
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Very kind ~^^
YEON JONG R.Amazing experience. My van was ready and waiting for me. It was spotless and the check in and check out was very easy. The company running the UHaul franchise is EXCELLENT!
MARTIN S.FYI there were some items left from the previous driver, I threw them out to ensure I didn't get charged...
Micah L.it wasn't open on a Sat. afternoon.
marylou G.The credit card input online was not used when I came into the office. Also, online reservations do not let you input the tax exempt number on the reservation. When I settled the account in the office the tax exempt number could not be entered
WILFREDO A.Good service site
MICHAELANTHONY S T.The location does not have supplies (blankets, rope, etc) so if you need them this is not the right location.
Gregory T.Girl at the service desk is so friendly and helpful. Recommend this location
GLORIA A.When I returned the van during regular business hours, no one came out to inspect the vehicle or record the mileage.
Richard V.It was smooth and either the manager or someone was very helpful
HWAYONG R.Dog hair from previous owner everywhere in the cabin which we had to clean up.
Dino K.The previous driver or the rental place did not clean up after the dog. There was dog har everywhere. We had to clean it which given the price paid for the rental is unacceptable.
Dino K.It was not clearly marked where I should park the truck.
STANLEY C.Could not activate reservation online even though it was past my reservation start time. Called customer service, waited 40 minutes before I could speak to someone and get the issue fixed. Trolley that I ordered was also not available, ofcourse I was charged for it as well. Terrible experience overall.
Sangmin C.The location is convenient. The customer service was very good. UHaul should not charge an environmental fee -1 $ or a credit card fee -5 $. The 10 $in fees were excessive! Taxes are understandable.
REGINALD P.Difficult to complete my rental when I arrived. Customer service was terrible and lacked communication.
adam K.No one at location closed in the middle of the day
ALONZO T.No dolly as requested. Not reliable. Vehicle had 100k miles
Amit S.Helpful employees there
Theodore P.People friendly
Wascar F.very kindful love
JUNG S.Honest and friendly staff
Evette S.My experience at the pick up location was excellent. My experience making the reservation was horrible. I made the reservation over the phone, which was great, bit was told that if I needed to change anything, I could go online to do so. I ended up changing the time to an hour earlier and learned that my location changed. I then got a call on the Wednesday before from the scheduling department that there was no truck available and I wouldn't know my pick up location until the day before and that it would be “within 100 miles†and would likely have a truck but they couldn't tell me where it would be. It was very upsetting. I wasn't told the reservation was guaranteed or that charging the time would result in a changed location. I called Uhaul again and after a 35 minute wait, was told that I did have a truck in a convenient location. From there, it was a great experience.
SEAN H.You can improve your customer service. A service member named Carol Campbell from your Dumont NI location was extremely rude to me and my wife. I've made a complaint and was told a manager would contact me but no one ever did. So i will NEVER use Uhaul again and i will NEVER recommend it to anyone. We will use budget instead.
Nelson G.This location was uninviting and a disaster. The location was overflowing with U-haul vehicles, there was nowhere for me to park my Truck when returning. The business was closed on Sundays so I was not able to ask someone for help or guidance.
Cameron S.Transaction was smooth and equipment was excellent 👌
Gustavo M.The van was extremely dirty inside and outside was I instructed to go and pick up vehicle the associate should brought out to the customer didn't like that
Diamond H.Remember your customers!!! Cleam out back of cab
panorea R.Teach reservations toll free number operator some manners. She was rude.
Michael D.Had 130pm reservation, the place was closed and had to wait an hour until they came to open it up. They forgot my reservation.
Daniel C.Everyone was so helpful and understanding too! Very friendly
ANDREW W.Good customer service, the van was nice and clean. I highly recommend this location and ease of things. I would use anytime. Merci.
Cecilia O.Keys were not left, van was a mess, owner was very rude and delayed our move by 2+ hours waiting on him to come and put the keys in the lock box. Would never use this location again.
Emily C.Ensure trucks can be easily removed from the site without much maneuvering.
Kevin S.Have coffee and donuts? You were quick and friendly!
peter B.Great location. Employees were very helpful and knowledgeable
CARVER CLARK G.Clear instructions to fill out web check-out before dropping key.
Henning S.Process was pretty simple and quick to pick up and drop off. Didn't realize all the fees but otherwise happy with the experience. Would rent again if needed
Myrth S.Can't think of an improvement. Everyone was very helpful. The equipment was fine, the hours worked out, the place is in a central location, and easy to access. No problem parking. Everything worked out as well as can be expected for moving in 100 degree heat!
Suzanne K.Very hard to reach someone. Pick up location changed at the last minute. Dollies that were ordered online were NOT provided. Truck was brand new though, and AC was good. Outlet cell charger was crap and did not work AT ALL. This is a safety concern for people traveling long distances.
GORDON B.Too many business names at this location and the U-Haul sign is not at all visible. There is no parking. There seems to be an auto garage, a car wash and other businesses but you can't tell if you are at a U-Haul location because the signage was not exposed among the many other signage on the building.
Monica M.Paola was a class act. Lovely young lady. She was personable and professional and juggled many tasks all on her own while tending to me as well. Two thumbs up. I always rent here anyway when I need a van. Thank you! https://www.instagram.com/EverythingAHWP https://www.facebook.com/EverythingAHWP https://www.twitter.com/EverythingAHWP
Patricia N.Did not have all moving items I selected when booking several weeks prior to date of rental. My time ans location also changed and both were very disruptive and inconvenient, significantly impacting my move out in my buidling
CURTIS L.My uhaul truck was reserved 24 hours in advance but 30 minutes before I was supposed to pick it I was called and told that it was unavailable and that I would be reallocated a truck. I didn't receive any communication for another hour or so and when I called to ask I was given a cargo van instead. My moving slot with the apartment complex was jeopardized and I had to do several rounds because everything didn't fit in the cargo van at once due to which I ended up using more miles and time with the cargo van as well and got a higher bill. Very dissatisfied.
Mohammad K.Online sign in to receive car keys took multiple tries due to the website crashing. Returning the vehicle also took multiple tries due to the site crashing.
Alvin M.