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DIANE P.
Customer Reviews for Pro Auto Repair Inc
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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very kindful love
JUNG S.Honest and friendly staff
Evette S.My experience at the pick up location was excellent. My experience making the reservation was horrible. I made the reservation over the phone, which was great, bit was told that if I needed to change anything, I could go online to do so. I ended up changing the time to an hour earlier and learned that my location changed. I then got a call on the Wednesday before from the scheduling department that there was no truck available and I wouldn't know my pick up location until the day before and that it would be “within 100 miles†and would likely have a truck but they couldn't tell me where it would be. It was very upsetting. I wasn't told the reservation was guaranteed or that charging the time would result in a changed location. I called Uhaul again and after a 35 minute wait, was told that I did have a truck in a convenient location. From there, it was a great experience.
SEAN H.You can improve your customer service. A service member named Carol Campbell from your Dumont NI location was extremely rude to me and my wife. I've made a complaint and was told a manager would contact me but no one ever did. So i will NEVER use Uhaul again and i will NEVER recommend it to anyone. We will use budget instead.
Nelson G.This location was uninviting and a disaster. The location was overflowing with U-haul vehicles, there was nowhere for me to park my Truck when returning. The business was closed on Sundays so I was not able to ask someone for help or guidance.
Cameron S.Transaction was smooth and equipment was excellent 👌
Gustavo M.The van was extremely dirty inside and outside was I instructed to go and pick up vehicle the associate should brought out to the customer didn't like that
Diamond H.Remember your customers!!! Cleam out back of cab
panorea R.Teach reservations toll free number operator some manners. She was rude.
Michael D.Had 130pm reservation, the place was closed and had to wait an hour until they came to open it up. They forgot my reservation.
Daniel C.Everyone was so helpful and understanding too! Very friendly
ANDREW W.Good customer service, the van was nice and clean. I highly recommend this location and ease of things. I would use anytime. Merci.
Cecilia O.Keys were not left, van was a mess, owner was very rude and delayed our move by 2+ hours waiting on him to come and put the keys in the lock box. Would never use this location again.
Emily C.Ensure trucks can be easily removed from the site without much maneuvering.
Kevin S.Have coffee and donuts? You were quick and friendly!
peter B.Great location. Employees were very helpful and knowledgeable
CARVER CLARK G.Clear instructions to fill out web check-out before dropping key.
Henning S.Process was pretty simple and quick to pick up and drop off. Didn't realize all the fees but otherwise happy with the experience. Would rent again if needed
Myrth S.Can't think of an improvement. Everyone was very helpful. The equipment was fine, the hours worked out, the place is in a central location, and easy to access. No problem parking. Everything worked out as well as can be expected for moving in 100 degree heat!
Suzanne K.Very hard to reach someone. Pick up location changed at the last minute. Dollies that were ordered online were NOT provided. Truck was brand new though, and AC was good. Outlet cell charger was crap and did not work AT ALL. This is a safety concern for people traveling long distances.
GORDON B.Too many business names at this location and the U-Haul sign is not at all visible. There is no parking. There seems to be an auto garage, a car wash and other businesses but you can't tell if you are at a U-Haul location because the signage was not exposed among the many other signage on the building.
Monica M.Paola was a class act. Lovely young lady. She was personable and professional and juggled many tasks all on her own while tending to me as well. Two thumbs up. I always rent here anyway when I need a van. Thank you! https://www.instagram.com/EverythingAHWP https://www.facebook.com/EverythingAHWP https://www.twitter.com/EverythingAHWP
Patricia N.Did not have all moving items I selected when booking several weeks prior to date of rental. My time ans location also changed and both were very disruptive and inconvenient, significantly impacting my move out in my buidling
CURTIS L.My uhaul truck was reserved 24 hours in advance but 30 minutes before I was supposed to pick it I was called and told that it was unavailable and that I would be reallocated a truck. I didn't receive any communication for another hour or so and when I called to ask I was given a cargo van instead. My moving slot with the apartment complex was jeopardized and I had to do several rounds because everything didn't fit in the cargo van at once due to which I ended up using more miles and time with the cargo van as well and got a higher bill. Very dissatisfied.
Mohammad K.Online sign in to receive car keys took multiple tries due to the website crashing. Returning the vehicle also took multiple tries due to the site crashing.
Alvin M.Uhaul made the whole expierence very easy. I will definitely be using them again in the future
Karen C.It's a smaller location which is fine, but it was difficult to find a place to even park the truck when returning.
Kyle A.We ordered extra equipment for the move (dollies, etc). They were not available at the location where we picked up the truck.
gilbert V.Website problems at pick up & drop off. Van was dirty. Mileage was inaccurate. Gas was only about half. Only positive was the 2 women I spoke to on the phone when we had the problems
gina V.Very polite and professional, and everything was ready to go. No wasted time. Excellent.
Steven L.Great people!
Joshua G.I have no problem with this particular location. But I didn't have a pleasant experience overall.At first I had booked a 20'truck to pick up at 8:30 am on 29th. The system let me book it. I planned accordingly because I needed to travel to jersey. I booked helping hand at 9 and there in jersey 3. I got a message just right one day before my booking confirmed to pick up at 10 am. I called. They said they can't really do anything. After several times they wanted to try doing another reservation but just right after I gave my card details phone disconnected no one called me then. I had been trying to update my reservation online which I couldn't do through phone and was able to do finally and I got to pick up at 8:30 am from another location. but then guess what. After one hour I got a message confirmed at 10:30 am this time and same location I had the booking at very first. I called did live chat they said will call back and they did. I got it updated by them finally from new castle location at 7:30 am. Which I next day went and picked. I got a call at 11 saying I didn't pick up my truck so they might charge I said I did already from new castle location. Guess what. In system looks like I had two booking. How can be two booking with same reference number. You got to update your system or fix some bugs. The uhall app doesn't work at all sometimes even when have full network. The helping hand movers help at 9 o clock one also didn't call me then. Just texted on his way at 10 o clock. Then at 11 cancelled saying he has car issue. Note he didn't call or picked my call. How unprofessional. Job number JB-60b4421a. I also had Pre paid and didn't get any refund yet.
Sabyasachi D.I dropped off the truck after hours
JUAN C.Seemed like just a drop-off site No other visible vehicles on site But convenient
Anthony H.I was very satisfied with the service I get at ur location Ur employee it was very good on communication and understanding my needs and she give me the best option and I listen the advice Very professional
Gezim N.i have already submitted a complaint via U-Haul online site "Email Us" section, but I have not received any reply yet thus much more disturbed right now. It was sent to Customer Service" with these below words, "I've reserved a van today November 1, 2019 Â at the location 55 MIDTOWN BRIDGE APPROACH, HACKENSACK, NJ 07601. When I turned on the van, I saw a warning sign to add air in the rear tire. I found out that it is a flat tire. How can they give me a flat tire van? This is a safety hazard and likely possibility that I'll be in a vehicle trouble like breaking down on the road and risking my life. Â Because of the flat tire, I am still waiting for the change of tire. I've reserved the van for 10 am but because of this mess I have wasted close to an hour to resolve this matter. I am very traumatized and hesitant to drive this van. Moreover, I am very disappointed in U-Haul for not taking my life seriously. I would like a genuine response for U-Haul. Thank you Kyu Lee"
KYU L.It was extremely inconvenient that you changed my pick up location without consulting me! The location I chose was 2 blocks from my storage facility and closer to my home. I had to go out of my way to pick up the truck. If this is typical of your policy, I won't rent from you again.
lenczewski M.I was over charged for mileage by almost 20 miles. And location has been unresponsive to my calls.
Darryl H.Dropping off was quick and easy
Juan G.Your billing is not true
Brian B.I thought the people at the location were very friendly and professional. Based on that I was hoping this would be my new "go-to" place to rent a van, which a do about 4 times a year. But the vehicle had a large crack in the windshield, had a loose part from damage to the rear-end and also needed an oil change. When I rent a van for a long-distance drive, I want to feel confident that it is well maintained.
Nancy V.Perfect, from A to Z
Laurent C.I was given the key said to use my mobile device - they did not check the meter or the gas . They didn't check me in and I was unable to properly check out and return the vehicle
sharon P.The truck was new, clean and drove extremely well.
MAURICE W.Problem with reservation,was too long took over an hour
Michael B.My friend looked inside and said it was the cleanest van he had ever seen.
Michael P.