I had a 7am pick up scheduled which was confirmed 2 days prior. However, when we went to the location to pick up the vehicle, it was not assigned to us in the app. Upon calling, we were informed that the workers neglected to assign the vehicle to us or place the appropriate key in the lockbox for us to retrieve. We were informed that we had to go back 2 hours later (a 25 minute drive each way) in order to speak with a worker. We got there and it took the worker at least 20 minutes to even come to the front desk. The move was to Virginia, meaning that leaving as early as possible was imperative, and because of the ineptitude of this location, we were set back around 3 hours. Also, the person we spoke to on the phone stated that they have this conversation with customers at let 4-5 times a week, meaning that this is a common occurrence - completely unacceptable!
THOMAS F
Pro Auto Repair Inc
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Hackensack, NJ 07601
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- 4,5 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
sweep out the back of the truck and specifiy return locaion on site
ANTHONY EIt was very easy and convenient.
SYED GI had a great experience. Nothing to improve.
BRYAN MMaybe the return process on a Sunday specifically parking.
JOHN P