The U-haul website showed this location as 'open'. However, when I contacted someone I was told they were closed and to just drop the trailer in their lot. I had an awful time getting the trailer loose from the ball on the hitch. It was impossible to turn. I finally got it. However, the grade in the lot was slightly downhill and when I pulled up on the handle to lift it off the ball the trailer lurched forward and scratched the rear bumper on our brand new Toyota Highlander not to mention that I darn near killed myself trying to stop it. I wasn't happy as you can imagine. They should tell customers if someone is going to be there to help them.
Jim H
Customer Reviews for Pro Exterior Construction Services
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location was an empty lot. I was worried that someone might take the trailer after I had dropped it off a day early.
Darrell KThe team has a burnt light.
Xavier SMy location & truck was changed 3 times even though I booked it a month in advance. I ordered a dolly and it wasn’t in the UHaul. The location also didn’t update the records with the lockbox information so it took 40 minutes and 3-4 phone calls to finally get the key to the truck.
Kayla HAdd a trailer jack, trailer was extremely hard to hook up and unhook with one person to the point where it slid into and punched a little hole into my bumper. And chains it showed to pick up the trailer were not actually on the trailer.
Colton WEverything was great. Ed had extraneous weather conditions for pick up and drop off but everyone was fantastic and helpful!
BRAYTON BThe person who helped me was very nice and helpful!
Joe PMake it very clear that extra fuel will not be covered by UHaul
Catherine HEverything went smoothly, lady that helped me was very friendly and helpful!
WENDI SRequested 24 moving pads & 4 wheel dolly. When i arrived they had no dollies available and only 10 moving pads. Not a good way to start out.
SCOTT HThere was no one working there. It was also a dropbox that was kind of in a secluded area and when you’ve never did it before, and you’re not sure how to do it it can kind of be scary.
Kim STook almost an hour to use app to get keys. App kicked me out multiple times. Extremely frustrating and I got charged for that hour. I had to rush to return truck within shortened time limit. Horrible experience.
Kimberly CVery helpful and quick.
ADAM SGood location, easy to find
JUAN VEverything was mixed up !!! They said a car hauler and it was suppose to be a 6 X 12 trailer.. the price went from a quote of $172.00 to 294.00 and finally ended up at 195.00 . Then left me a message because they didn't have the plate number of my truck... This move was so stressful, next time, I will use a different company!!!!
barbara k