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larry w
Customer Reviews for Pro Outdoor Power Equipment
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Sheri BTried to turn in trailer on 9/26 at 3:50 pm. The lady said she was closing so I took it on 9/27 at 8:30 am and left it and it was never checked in until I went back by on 9/28 at 8:40 am
DAVID KNothing. The gentleman we dealt with was incredible and represented Uhaul in a great way.
joel mWhile this location handled things generally well, and the truck was clean and well-maintained, my experience with U-haul's self-checkin process was VERY negative. As a result, I will NEVER rent from U-haul again if I am forced to go through the online self-checkin process.
Paul KFor returns after dark please have a light and a more secured location! Anyone couldve hopped out from the woods and got my butt
Cayely WFriendly easy to work with
Amanda CIt was after hours but the dirt lot was completely dark with no instructions where to drop the keys.
Douglas WExcellent customer service, 5 stars *****
Mattew JWell 10 minutes after making a reservation my pick up location was changed. Not a big deal 10 miles away compared 2 miles away with the original location. At pick up i was told the truck had to be returned to this location but i booked a one way, tried to get a truck from another location but nothing available so I had to take it or not move. Instead of 60 miles it was 140 miles, so uhaul got me this time!
Brian SI had a good experience and will definitely use this service location again.
Connie WWhether it was this dealer or U-Haul who deducted over $600 from our debit account I do not know, but this was only for a 6 x12 trailer. When I went to pick up th ed trailer I was told that there would be a deposit of $256 +/-; that it would only be a hold on our funds, and not taken out of our checking account, which wasn't the case at all. It was in fact taken out of our account. The rental for the trailer was supposed to be only $124. Initially, $124 was deducted from our account; however, the local U-Haul dealer suggested that I return the trailer to their place instead of me renting for a one-way trip, and that someone else needed that trailer in the next few days; that I might save some money by returning it to them instead of dropping it off at another Uhaul dealer near where I was moving to, so I agreed to return it to him. I was not informed that additional funds would be deducted from our checking account. After pulling the trailer for 140 miles, I realized that I didn't want to return it to where I had picked it up because of the additional fuel expense and not being able to use my truck for anything else until I returned it to where I had picked the trailer up, so I called them back and told them that it was too much extra gas expense to return it to them, and that I needed to drop it off at a U-Haul dealer that was near where I was moving to. I was assured by the lady at Pro Outdoor Equipment that I wouldn't be charged any additional funds. We expect a prompt return of the money that U-Haul owes us. This has been a very bad experience for my wife and I. Last month I rented a 20' truck from a another Uhaul dealer to move some household items to our house, and there was no problem at all; no security deposit or anything else, unlike this time. Impeccable Lawns, where I dropped the Uhaul trailer off, was very nice though, so I must compliment them, unlike the other dealer.
Glenn RLocation is good, store is fine and equipment was in good shape. The mobile app is frustrating/unusable. To check the truck back in, we tried on two phones with the mobile app and could not successfully take a photo of the odometer. Then we went to the website in the web browser, and it finally actually accepted the photos. It seems like the mobile app was just not actually saving the photos, but was not giving us any indication of what was wrong. I would not recommend dropping off/picking up outside business hours with the mobile app.
Kat Etop notch personalized customer service. This is a rare find these days. I would drive out of my way to do business at this location.
Linda PThis place is amazing. the only small concern I had was the right door mirror was a little loose. other than that. fantastic
Jacub sCharged me for furniture pads and I didn't ask for them. Also didn't put them in back of truck.
derrick WThe owner of this location was very friendly and helpful. Would definitely recommend this location to someone.
Joseph PI travelled 18,5 miles in total and I was charged for the 25 miles that the cashier had initially entered. I called back and asked for a refund and was told that I had travelled the exact 25 miles, which I know is incorrect.
MAXINE HRichard was extremely helpful and very friendly.
Rob RThe business was very helpful. Listened to what I said. Helped connect the trailer snd made sure it was all right.
Michael NEverything was perfect.
Jay DStraps were t long enough to go over wheels and one was not serviceable anyways I had to go to a hardware store and buy straps for myself to secure the vehicle to the trailer. Was charged for an extra day when I didn't return on a holiday when they were closed.
Joel FWhile the location personnel were great, the overall uhaul system was lacking severely. A 2 hour wait time on the phone was fairly consistent, equipment was not where it was supposed to be, and pretty sure I got over charged.
Steven MFantastic customer service! Would rent from them again anytime!
Ketan CVery helpful and personable. made for easy pick up. I really appreciated his professionalism.
Joseph BExcellent service, friendly staff and owner. Needed a day longer for the equipment just gave them a call to extend by a day, what was not a problem. Definitely will use again when needed
Maria EN/a
Thomas WRichard and his staff was very helpful. Truck was ready and moved to near the main office for easy review and departure. Very professional and easy pickup. Merci.
ERNEST HSUPER friendly customer service!!
Kimberly GThe owner was so helpful and kind.
Jennifer HCabin was filled with dog hair and gas mileage was wrong and I was charged extra even after uploading pictures.
Imann RI was charged for 2 days but only had it 24 hours. Didn't realize that until I received my receipt on Monday. Not pleased with being over charged at all.
JOHN BNo improvements- excellent service. The location was out of my way but I also booked last minute- my fault.
Karen OBien
Jorge CNothing! Great people to deal with at this location!
Jim MVery efficient
David CThis location was on a dark country road with no lighting. Very hard to identify parking area, did not feel secure.
Amy CExcellent and very friendly customer service
Jesus OThe company called and said I owed 155 but I received a receipt that said 132. They are still calling saying I owe and I'm just confused overall
Kenneth M