Customer Reviews for Pulaski Liquors
(U-Haul Neighborhood Dealer)

Évaluation :

4

I did mobile pickup and it was very easy.

Évaluation :

3

When you choose the drop-off location it doesn't say anything about it being a liquor store so that was a surprise. Drop-off was quick but very unofficial.

Évaluation :

2

I had to come to different places to find the keys to a truck

Évaluation :

5

Very nice renters.

Évaluation :

3

The instructions were easy and convenient for late-night drop offs

Évaluation :

4

It’s hard to get in phone the customers service to speak to

Évaluation :

2

Communicate more clearly the option of before/after hours pickup. I waited for 45 minutes for the owner of the liquor store to show up only to find out that he could not give me the keys to the truck and that I would need to get a code to the lockbox around back (something I could have done hours prior had I known).

Évaluation :

2

The store was closed and I couldn't reach the owner. U-Haul couldn't, either. The equipment I'd paid for up-front was not in the truck. Another truck looked like it was where they stored all their extra equipment. If I could have reached the owner of the store they could have given me a key code to get what I wanted. Instead, I had to send somebody to the actual U-Haul place a few miles away--which the corporate line also couldn't reach--to get the equipment.

Évaluation :

2

I never had equipment that I paid for I would like my money back for the dollies I paid for but we’re not stocked on the truck for pick up

Évaluation :

1

Horrible customer service. Horrible experience. Would never use this site or uhaul again. Clerk was extremely rude and so was the uhaul customer service when we called them for additional help. The Uhaul truck was very dirty and had someone living it in who threatened to spit in our face when we opened the truck. Thankfully we did not engage and she left. She left all of her blankets, cardboard boxes, food boxes and a crack pipe in the van. Horrible experience.

Évaluation :

4

Everything was good

Évaluation :

4

Better signage

Évaluation :

1

They never gave us a receipt of truck being returned and wrote the date of return as a day late. I returned truck on time. I lost sleep over this and was very upset.

Évaluation :

2

This was not the location I requested and that was originally assigned to me. It was farther away and created an inconvenience. Load management should not be thrusted upon the customer. The attendant was pleasant but could offer no receipt showing that I had returned the truck. I returned the truck on a Friday evening, received a call on Monday from a service rep asking where I had returned the truck, and then received an email receipt for the truck an hour later.

Évaluation :

3

I was scheduled to pick up the truck at 10:00 am at the Golden Ring location. I received a late text telling me I now had to go to the liquor store location further into Baltimore City. Not the best area to be waiting for a U- haul truck. Anyhow their U-haul manager didn't come in until 10:30 but no one told me that until I called the main U-haul website. I even went in the liquor store and ask the guy working the register and he directed me to the outside back area of the store where the drop off box and key locker was. When I did receive the truck I noticed some dents in the sides and small cracks in the windshield so I had to take pictures and update my U-hail pickup form. Then the truck was really low on gas so I had to stop to get gas. It was 1:30 before I actually got on the road and started my day…. More than 3 1/2 hrs wasted. U-haul did give me a $45 credit for the gas but it took almost $70 to fill it up so I don't know how the credit was calculated but it was wrong

Évaluation :

5

They are awesome staff.

Évaluation :

1

When I went to pickup the cargo van, salesman was aggressive with his interactions with me, and rented me a van with a broken ac while on a hot day. I'm never using U-Haul again

Évaluation :

1

This was the 4th U-Haul van/truck I had rented, and yes, this was outside of the original area requested, as I had once before - BUT, the difference is that at other places, they treated us like customers. This Pulaski Liquors U-Haul attendant did not. We were set up for a 10 a.m. in-person appointment and was told by the U-Haul regional office that the place opens at 10 a.m. We showed up at 10 a.m. The liquor store attendant, who was pleasant, told us the U-Haul rep was not there yet. As we waited, we called the Regional Office, so they put me on hold, checking to see why the U-Haul attendant was not there at 10 a.m. It was raining, and he told the regional office he was 10 minutes away because of the weather (it was raining) - that was 10:25 a.m. At 11 a.m. he finally arrives to then tell us that our rental was set up as 24-7, even though, I had already spoken to a rep who confirmed our rental was set up as a pick up in person, AND I had been trying from my U-Haul account to see if I could actually get the truck via the app, but I had no such code as he stated I should. He insisted that we had a 24-7 rental and told us that if we were unhappy to go somewhere else. I was at this point absolutely beside myself with this individual. After another phone call with the regional office, as he still insisted that I was set up for 24-7, that he had been doing this for a year, I walked out with my rental 1,5 hours after originally scheduled, making me late for meeting 2 people who were there to help us pack the 20' ft truck. What a nightmare of a place, and while I would rent from U-Haul again, I would NEVER recommend Pulaski Liquors as a location to rely on for your moving needs.

Évaluation :

3

Your mobile app and customer service is horrible!

Évaluation :

2

The location was much further from our home than the original location we reserved. The liquor store could do nothing to help us when we could not get the code the lockbox. There was a UHaul location less than a mile away that would have been much better. Why is this even a UHaul location when there is a fully staffed UHaul center just down the road?

Évaluation :

3

A more thorough cleaning of the back of the truck and a better inspection the windshield wipers did not qork

Évaluation :

1

One of the worst experiences I have ever had. Had my Uhaul truck set for 24/7 mobile pick up at the location at 4301 Pulaski Hwy, Highlandtown, MD 21224. Got email confirmation that everything was set up perfectly. I get there the morning of my move and am told by customer support that my truck was not made ready for mobile pickup. The reservation was made well in advance and I was not notified of this. Customer support then sends me to a second location and confirms with me on the phone that I will easily be able to access my truck for 24/7 mobile pick up at this 2nd location (6425 Pulaski Hwy Baltimore, MD 21205). I get to the 2nd location and once again unable to access my truck. I call support and they say they have no idea what I am talking about and that they should not have sent me to the 2nd location? Never using Uhaul again.

Évaluation :

5

Easy drop off. Staff were nice and friendly

Évaluation :

3

The online check in process was very confusing and problematic. The online check in was done prior to arriving on site, but once on site there were many issues getting the unit. The app required a lot of additional documentation, that i was not aware I would need (like a passport). This information needs to be provided upfront of what additional documentation may be provided.